HT3702 ITunes charge on Pay Pal

My Pay Pal account was charged by ITunes. I can't find a live person on Apple support or a place on the Apple support webside to get an answer.

If PayPal is your payment method on your account then have you checked the purchase history on your account via the Store > View Account menu option on your computer's iTunes, and have you got any auto-renewing subscriptions ? If you can't find the charge or don't recognise it then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If you haven't got your PayPal account linked to your iTunes account (has it ever been linked to it ?) then you should contact PayPal, and posibly also contact iTunes Support.

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HT3702 Itunes charged for free app download (Update).

Itunes charged for free app download (Update). No clue why this happened. Can anyone tell me what could be the problem?

If you mean the temporary store holding charge, as described on the page that you posted from, then that is only temporary, it should disappear off your account within a few days or so.
That 'charge' is made each time that you change your card details to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account.
If you mean a 'proper' charge, and it appears on your purchase history and on your credit card, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT3702 Itune charges and Mac charges

I've been charged on 1/3/14 over $90 for playing Candy Crush and i didn not play on that day. I have also been receiving daily charges to my debit account, when i have not played. Can you please tell me who i can speak to in order to discuss this?

You've checked the purchase history on your iTunes account to see when they were from (if you are looking at your credit card statement then they may take a day or two to appear there, so they aren't necessarily from that day) ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
If you think that you have been charged when you shouldn't have been (and nobody else has access to your account or devices and may have made them) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT3702 iTunes charged me twice

I got charged twice for the same $12 app on the same day from the same phone. How do I contact them to have the second charge refunded? It's really frustrating that it's this hard to contact them. I emailed a reply from the second receipt I was emailed, but got no response.

You can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com (it can take 24 hours for them to reply)
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT3702 Itunes charged my credit card too much

I don't understand. I called my bank for the number to call and fix it and a recording told me too go to the website. I need to dispute charges on my card. How do I do that?

If you are in the US then you need to add on your state's sales tax to an item's listed price. If that doesn't account for the difference then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Iam getting charged through pay pal for something ...

I started to try and get skype for a mobile but my mobile will not accept the program,why are you still taking money when I cant use what I am paying for.

Skype for your mobile device is free, so you will have to look more carefully at what you have purchased
Regards,
Neil

HT3702 itunes charge

Hi. I have an entry of £1.58 on my credit card but I have not purchased anything. Is this a credit card account test?

Does anything show on your purchase history ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases (the most recent purchase is above the list).

HT3702 itunes charge me a 140.00 dollor why

my account show i tunes took 20.00 dollor several times

iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727

I pre-ordered an album on itunes and payed $5.99. I got an email with the receipt and details in my email. When the album was available i downloaded it, but it gave me a really hard time. When I finally got it to download, itunes charged me another $6.

How can I file a complaint for Itunes charging me extra for pre-order when I already payed for it?

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

HT204088 can you use a pay pal account to add credit to an existing iTunes account

can you use a pay pal account to add credit to an existing iTunes account?

Yes, I've done it myself.
See the I do not have an iTunes Store account section of the How to redeem an iTunes Gift Card on a computer section of the following document:
iTunes Store: How to redeem a code

HT3702 I have an iTune charge on my bank account and i didn't purchase anything?

I checked my bank account this mornin g an dnoticed am iTunes charge for $1.29 but I didn't purchase anything?
How can I see the purchase history for my iTunes account or speak to a billing support personel?

You can view the purchase history on your account via the Store > View Account menu option on your computer's iTunes, though I'm not sure if that shows auto-renewing subscriptions (I don't have any, so I can't check). If you can't find the charge or don't recognise it then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

ITunes Charged me 9 times for 1 purchase and Support has not resolved it

iTunes charged me 9 times for a single transaction and I'm getting no where in getting it resolved.
Nov 21, 2005: Purchased Season 2 of Lost (videos) for $13.93
Nov 21-22 2005: Was charged over and over again, totaling 9 times for the single purchase
Nov 23: 2005: Initial contact to iTunes support; they tell me this is normal that small charges may be applied to your account as 'authorization requests' Of course, these weren't normal or small charges it was billing error that charged me 9 times for a single purchase.
After contacting them again to reiterate the fact that I was charged 9 times for the purchase, my mail is finally read and an acknowledgments is made that something went wrong. They tell me "We have investigated and resolved the issue you reported. Within 72 hours, you will receive a refund for the duplicate charges through your Paypal account, coming from the iTunes Music Store."
Nov 29 2005: I wait patiently beyond 72 hours for all the refunds to be put in place; some are completed but 2 charges still show. One at the time is valid, its the purchase I made. ** (Not valid today because the music shows as not payed for anymore) **
I contact Support on the 29th stating all of the refunds have not come in, they tell me there is nothing they can do and that I need to contact Paypal. "The best way to resolve this issue is to contact PayPal and advise them of the situation."
I talk to a senior person at Paypal and they tell me there is nothing they can do, that iTunes must issue the refund. Nice. Circles!
I write back again to iTunes Support stating that I had contact Paypal and they stated that there is nothing they can do regarding the refund, that Paypal needs to resolve the matter. iTunes writes back:
"We're sorry that you have experienced this problem with your PayPal account. Unfortunately, we will not be able to notify you when the matter is resolved. Our engineers are trying to correct the errors, and we hope to enable PayPal payment processing as soon as possible. We appreciate your patience."
OK, they at least acknowledge there is a problem (even if they are blaming it on Paypal) and that they are working on it.
Dec 05 2005: Follow up today to get a status as to when I will be refunded for their error, I get no update, only the following response:
"We apologize in the delays in processing this refund, and we thank you for your patience."
I follow up stating I would like the full amount refunded; it seems the original purchase is listed as not payed for so I can't even watch what I purchased! At this point I just
want to be refunded so I can cancel and delete my iTunes account.
Whats bad:
- Can't reject the charge on my cc since it will get rejected back to paypal, not iTunes/Apple (paypal will then likely just close my account and come after me for the money)
- Can't reject charges in paypal, they don't seem to do that
- iTunes/Apple support mails are incredibly canned responses and impersonal
- I'm at the mercy of iTunes/Apple in resolving this; there is no ETA for them to resolve this issue that they created.
- I've asked to be called regarding this matter and the requests have been ignored
Any advice to get this resolved would be appreciated. It is has been an incredibly frustrating experience; I don't much like the idea being forced to pay off a credit card charge for services that I have not actually received and which were charged to me in error.
Mac OS X (10.4.3)

This is EXACTLY what happened to me and many others. Tech support returned most of my money but not all of it. Figure that one out! It is clear no music is downloaded (or in queue), it is clear an unknown error message is produced, and it is clear we, the consumer, are still being charged anyway. Will Apple require a credit card from its customers and alienate those that do not wish to use a credit card? Will Apple insult its customers and make silly suggestions such as 'Use an iTunes gift card' in much the same way a forum moderator has already recommended?
I have an idea: Acknowledge the problem publicly (via email, for example) and fix it in a future update. Customers will be more understanding if they know there is a temporary problem and Apple is working hard to fix it. Oh, and return our money, please!
Windows XP Pro
Windows XP Pro

"Pay Pal is not supported on this device"

I have updated my iTunes account and my Pay Pal account information but am still getting "Pay Pal is not supported on this device" message on my iPhone. Anyone else? How do I fix this?

I had this same problem also. The problem has to do with your credit card number associated with you iCloud account. To solve this problem, you need to update your credit card/payment information by doing the following on your iPad / iPhone / iTouch:
Settings > iCloud > click on your account > Payment Information
Update this section with your correct credit card information and Save.

How do i file fraudulent itunes charges on my debit card?

How do i file fraudulent itunes charges on my debit card? I contacted my bank, who told me to contact itunes. When trying to do so, I'm told that i have to pay $29.00 for them to help me resolve this issue. Also, I have an album that has "appeared" on all 3 apple iphones that are in my family. In which, none of us purchased it

If the album is U2's Songs of Innocence then that was given free to everyone back in September - if you don't want it on your account : http://itunes.com/soi-remove
For the iTunes charges, then if they are on your iTunes account (and nobody else has access to your account or devices and made the purchase), then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's not on your iTunes account then your card issuer should deal with it.

ITunes charged £1.58 to my new credit card when i switched to it.

When i switched credit card numbers, iTunes charged £1.58 to my account. I have text alerts... weird!

Probably normal. See:
http://support.apple.com/kb/HT3702
Regards.

HT3702 ITunes charge on Pay Pal

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