HT3702 My card security code keep being declined and the app store says my security code is invalid when it is not
Why does my app store keep saying that my security code is invalid when it's not??!!!!
Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/
Similar Messages
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Viber deleted itself from my phone while it was being updated but the app store says that i still have it. How can i download viber again?
Hi,
We would like to investigate what's going on but we will need more information from you. Please open a support ticket at this link: http://bit.ly/1aOwGy2 and a support agent will be in touch. -
I just bought 2 $15 iTunes cards to buy Lion and the App Store says I have insufficient funds.
In the app store it says Lion costs 29.99. is there some taxes that I'm not aware of? I have never had a problem redeeming cards for iTunes or the App Store before.
If there isn't sufficient credit from your iTunes card then the balance is charged to your credit or debit card. If you don't have a credit card setup in your iTunes billing payment information then the purchase will not go through. Yes, taxes do apply depending on your residence.
Click Account under Quick Links right side of the Mac App Store window.
Click Edit to the right of Payment Information. If you update your billing info make sure and click Done when you are finished. -
After i redeemed my itunes gift card, i can't purchase anything in the app store or itunes store. When i press purchase, the security questions page will pop up and after you answered all questions it will force restart my iphone. Can anyone help me?
Hi godfest,
Welcome to the Support Communities!
The articles below will get you connected with the iTunes Store Support. These folks can review your account with you:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
Cheers,
- Judy -
app store says my redemption code is being modified. i tried several times over several days still being modified
Snafujafo wrote:
Dear ED3K:
First: I hope you don't work for Apple as you have some poor communication skills in assistance. That said, I would never in a million years pay you 45 dollars to help me. I think I would sleep with Satan first!!
No one here works for Apple. This is a user-to-user technical support forum. Everyone here is a volunteer. You tend to get from this forum what you bring to it. If you come in ranting and raving and saying you're going to throw your iPhone out the window and that Apple is mean, people are not likely to respond to you with sweetness and light and puppies and kittens.
If you really want help, I'd suggest you take a deep breath and then start a new thread in which you explain the problems you're having, the steps you've taken to resolve the problems, any error messages you've gotten. Stick to the facts. Check the attitude and emotion at the door. People will do their best to help you.
Best of luck. -
I am not being able to create my apple ID as my card details are not being accepted by the app store. i tried with my visa card as well as master card. help me out to solve the problem..
Were the VISA and MasterCard issued to you by a bank in the country where you reside and do they have a verifiable billing address in the same country?
Or are these debit cards that you bought in a local store. Apple does not accept debit cards that you bought. -
Ok can anyone tell how I can get the apps that I paid for on iTunes and the app store using my I pad because I don't have a computer and when I try to redownload the apps it keeps asking me for my card number and when I give it my card info it says that it's an invalid number when I know that it's not
If you are getting an 'invalid security code' message then is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store -
My apple ID and password, recognized through out the Cloud, is not being recognized in the itunes store. I am signed into itunes.When I want to change something in my account, the sign in prompt comes up and doesn't recognize my PW
Solved the problem. I had to allow cookies for safari and it run - as here: Re: itunes keeps asking for my apple id password. it's NOT entered incorrectly.
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HT2534 how do i use itunes and the app store without any credit card or gift card?
i just got my iphone and i used to use itunes all the time before when downloading all songs were completly free, how do i use itunes and the app store to find free stuff to download without having to add a credit card or gift card with my account?
Create a NEW account/ID for her using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before. Make sure you specify a birthdate that results in being at least 13 years old
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
More details of how:
http://ipadhelp.com/ipad-help-tips-tricks/how-to-get-free-apps-from-the-app-stor e-without-a-credit-card/ -
The App Store say that my payment method is declined why and it was ok before
The App Store say that my payment method is declined why and it was ok before
Apple doesn't answer questions here. Everyone here is a user so we wouldn't know about why there is an issue with your account. If it is a bank card, then you need to check with the bank.
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I have 2 apple iDs ( hotmail accounts) one of which was set up some time ago and not used for awhile in which time it has become blocked. This Id is set up in iTunes and the app store. It is linked to an old email address which is no longer used which means I can't retrieve a code to reactivate. What I want to do is remove this inactive hotmail account and use the other for all access with iTunes, app store, iCloud,mail etc. without losing all apps and credits. Can this be achieved ? My daughter needs the iPad at school and at the moment can't use iCloud and mail and I am scared to add more iTunes credit when there is a problem with this account... I am desperate and have tried everything I know, thanks
Welcome to the Apple community.
iTunes and iCloud and different accounts, you will need to delete both accounts from your device before adding the new details in their place.
For iCloud go to settings > iCloud, scroll down and hit the delete button. You can then sign back in using your correct details. For iTunes go to settings >store, tap your account ID and then sign out, you can then sign back in using your correct Apple ID. -
How do I remove my old Apple id? It keeps popping up in the App Store?
how ow do I remove my old Apple id..it keeps popping up in the app store?
Did you change the ID you are using for iCoud? If so, did you delete the account, then sign back in with your new ID on your device?
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I've upgraded to Yosemite. Iphoto is out of date and won't open. I'm being directed to the app store for a free upgrade but there is nothing there. being told 'upgrade is not available in the US'
iPhoto is no longer available from the Mac App Store. Update to 10.10.3 and use Photos.
(125792) -
Redeem code for Mountain Lion in the App Store
I input my redeem code for Mountain Lion in the App Store and it said it was downloading, but nothing happend. How do I know if the upgrade has been completed?
Welcome to Apple Support Communities
Open the Mac App Store and press the Redeem button: -
Greetings, I have an iPod Touch, that I recently tried to access the apps store. I can't enter my password, due to not being able to switch the keyboard to lower case letters. I tapped on the arrow up button, and it makes a click sound, but the letters do not change. Am I doing something wrong?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
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