HT3702 My registered credit card on my account has been taken off, I've tried to add a new card but it wont accept it. Why? Please could you tell me why? I want to add more music.
My registered credit card on my account has been taken off, I've tried to add a new card but it wont accept it. Why? Please could you tell me why? I want to add more music.
Unfortunately we can't but support can my friend.
https://expresslane.apple.com
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I had an old iPod classic 40 gb, now it doesn't work anymore; have to add another one (iPod classic 60 gb) to my iTunes (windows XP), which is the right procedure?
Plug it in and follow the onscreen directions. That you previously had an iPod doesn't matter.
(58889) -
My usual Apple ID/iCloud account has been locked out. I tried the email link - didn't receive an email. So I created a new Apple ID with another email but now I can't access my other Apple ID Mail, etc.. How do I get the Apple ID I want to use working again? Help.
Hi JkeeneSoldano,
Thank you for visiting Apple Support Communities.
To regain access to your Apple ID, try to reset your password using one of these methods:
Answer your security questions. Use these steps if you know the answers to your security questions.
Use email authentication. We'll send you an email that you can use to change your password.
Use two-step verification. If you set up two-step verification, you can use it to change your password. You just need your recovery key and a trusted device.
From:
If you forgot your Apple ID password - Apple Support
If you need to use the email verification method but don't receive the reset email, see this link for more help:
If you didn't receive your verification or reset email - Apple Support
Best Regards,
Jeremy -
When trying to update my apps on my phone, after logging in it says my account has been disabled for security reasons. I've updated my password but it still says its disabled. Any thoughts?!
Hi,
If you have followed everything in the link below, and still have the problem, click on one of the links at the very bottom under "Additional Information". That's all we can do for you here:
http://support.apple.com/kb/TS2446
Cheers,
GB -
i have updated my iphone to ios 6.0.1 but it is not activating so please could you help me out....while inserting in itunes it showing no sim card inserted
All iPhones sold in Japan are carrier locked. The Japanese carriers do not offer unlocking.
You can not use that phone on a carrier other than the one it is locked to.
Sell it and buy one you can use. -
Im trying to update my billing info but apple wont accept my debit card
I spent 5 dollars on a app on my phone. It didnt ask me for anything about my debit card then. Now one of my apps needs to be updated. It asked me to sign in and update my billing info. I go i change my security code and the experation. I also made sure everything else was correct and it was. When i pressed done it said "your payment method was declined". I checked my bank to see if i have money and i do lol but it wont accept my new debit card and im about to do some stupid **** because im ******
Debit cards are no longer accepted in the iTunes Store, it seems. The current valid payment methods are listed here:
http://support.apple.com/kb/HT5552
Using a debit card in any online service where it stores your card is a bad idea in any case since if someone gains access to your account in the service, they can quickly drain your bank account. Credit cards limit your liability, as do prepaid iTunes cards. But if you insist, you can contact the iTunes Store and ask if they can help:
http://www.apple.com/emea/support/itunes/contact.html
Regards. -
Could you tell me why does Mac is more expensive than Windows?
I love Apple, don't get me wrong. Just, i see Mac is more expensive than Windows.
Windows is an operating system for which you pay money. Mac's operating system, Mavericks, is free.
If you are speaking of hardware, then you need to make a specific hardware comparison of apples with apples, not apples and oranges. -
I log into ITunes with a User ID and Password that worls. When I try to purchase a song or an App I get a message that my Apple ID has been disbaled. When I follow the steps for resetting the ID I get the same message.
Contact itunes support.
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HT3702 my account has been hacked.. what should I do.. there are several charges that are not mine!!
my account has been hacked.. what should i do.. there are several charges that i did not do..
If you haven't already done so then change your account's password e.g. via the Store > View Account menu option on your computer's iTunes or http://appleid.apple.com
You can also contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
My account has been disabled, i changed the password, signed out in setting and signed back in and still say disabled, can anyone tell me how to fix this?
Will need to contact iTune Support - can be found on apple.com site
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How can I import XDCAM footage from files that have been taken off the card?
Hi,
I am trying to log and transfer footage that has been taken off SxS cards and put onto an external hard drive. I've downloaded the Sony plug-ins for my computer, but still can't import anything in Log and Transfer. Can anyone help?Was THE ENTIRE CARD backed up? Everything? The full card structure? If not, then FCP won't see it...it'll say the directory structure is invalid. IN that case you might need to use the XDCAM TRANSFER UTILITY...separate app that can transcode the footage to QT FCP can use.
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How do I remove a credit/debit card from my account? I ask because I currently have a VISA gift/debit card with 50 dollars on it, but the money has run out so I want to usea new card. Also, there is no 'None' check option for payment type on my account.
Depending on how you created your account, "None" may or may not be an option. I believe it has something to do with whether the account was made through an App Store request or the regular iTunes Store. For example, my account allows no card but my father's doesn't allow there to be no card.
To change the card, go to your account settings and change the information to your new card, and hit save. -
I need to delete either my Itunes account or delete the credit card information because my account has been hacked.
You can't delete an account, and all of the account's downloads will remain tied to the account.
On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link. If you are doing it on your phone then tap on your id in Settings > iTunes & App Store and tap on 'View Apple ID' on the popup and log into your account - that should also give you a payments link on your account's page.
Changing payment info : http://support.apple.com/kb/HT1918
If you haven't already done so then you may want to contact iTunes Support to let them know : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Hi, I had registered my credit card a week ago on Apple.and then that day I remove all information about credit card off my apple acount.but today i learned that 2 dollars payment has been given off my credit card.but I never buy any paid apps.Each time I was looking up my Itunes on pc , but there was always a 0.00$.so I do not know what to do now.please help me.check it . what happened and where is the 2 dollars? Please .
Well the term "hotlined" I have never heard before. In any case many states (like NY) just passed regulatory powers to the State Public Service Commission of which it may be called something different in your state. You could file a complaint with them. Or file a complaint with your state attorney generals office, they also take on wireless providers.
The problem here is the staff you speak to are poorly trained, in days gone by it took one call to them and they pulled up your account and see the error and had the authority to remove any errors. They did not remove legitimate account actions, but used their heads instead of putting a customer off or worse lying to the customer.
Its a shame you have to go through what you going through.
Good Luck -
My account has been hacked and my credit card charged by the hacker
My account has been hacked and my credit card charged by the hacker and all Skype has to say about it, is that I need to wait 72 hours for them to look at my query? I cannot log into my account. I have filled in the support form, but I haven't received an email notification from Skype that I have submitted it. I'm guessing that's because my account is now in the use of someone else, as the hacker changed the account over to his email address. I know he did that, as I got a notification of changing the email address at the same moment as I was logged out of Skype. I use Skype professionally and this issue is causing me a world of trouble. The fact that Skype is a paid service ought to mean that there is better support than 'we will look at it within 72 hours.'
So nearly 24 hours later, and still no information either in this forum or via email notification from Skype. Does this mean that Skype is instead communicating with the person who hacked my account? Since the hacker now has my account registered with their email address, It seems that's the most likely situation, given the unparallelled course of incompetence I'm experiencing from them. If Skype had taken action on this right away (the moment I made the complaint, which was minutes after my account was hacked) the charge that the hacker made on my credit card would not be lost due to his usage of my account. But apparently, stopping fraud is so low on Skype's agenda that this can go on and on. If I had not been on Skype when it happened (prompting me to instantly block my credit card) there would have been nothing to stop the hacker from making multiple charges to my card, potentially running into the hundreds of dollars. Instead of action to deal with my problems, I'm receiving notifications that I have earnt 'a new rank' in the Skype community. Whoop-dee-bleedin'-doo!
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