HT3702 Problem with iTunes Store account billing

Dear Apple Customer Support!
I have an Apple ID and have a problem with an order.
After transfer money in to master card, I can not "edit payment information". I am sure that my card can payment all of amount owed in billing.
Would you please advise me incase.? I want to re-downoad app for MAC, Iphone and Ipad.
I have only 01 Master Card for shopping in itunes store!
My payment card account is active and has available funds to accommodate transactions
Many thanks for your kind help.
BR
Henry!
Apple APAC reply me but  process not successful:
1) Make sure your billing information is correct on your iTunes account. -----------------> Yes, I am sure!
2) Check with your bank.  ---------------> Yes. My bank answer that all of payment is nomal.
3) If your current card is still not being accepted, try using a different card.--------> I have only master card and I can not  replace immediately. Now, I desperately need to purchase application for Mac, Iphone and Ipad.
After re-install Mac os and Ipad, all of app should be blank.
Would you please advice me why my payment method was declined?
Thank you very much!
<Personal Info Edited By Host>

These are user-to-user forums, you are not talking to Apple here - I've asked the hosts to remove your email address from your post.
Is the address on your iTunes account (format and spacing) exactly the same as on your credit card ? If it is and your card isn't being accepted then try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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