HT3702 Rented a movie that didn't download. How do I get credit?

How do I get credit for a movie download that didn't work?

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing/downloading properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

Similar Messages

  • HT1689 I purchased and recieved a billing for itunes that wouldn't download how do I get this credited to may credit card

    I have recieved a bill for itunes that wouldn't download how do i get this resolved?

    If you had your bank refuse the charge as fraudulent, the iTunes Store probably blocked your credit card as stolen. Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store and request assistance.
    Regards.

  • How do I get my money back on a movie that didn't download

    How so I get my money back on a movie that I downloaded from itunes

    I would suggest that you contact iTunes Customer Support.
    http://www.apple.com/support/itunes/contact/

  • My Chuck Loeb Album didn't download, how do I get the iClouds duplicate and download it?

    I purchased an album on iTunes. The download seems lost halh in my computer and half at iTunes each song on the album appeared with an O and the song title

    Hi Michael Jay 3,
    You can download the items again by following this article:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/ht2519
    Cheers!
    - Ari

  • HT1727 I am being charged for a movie that never downloaded to my computer, how do i get credit?

    I am being charged for a movie rental that did not download, how do I get credit?

    https://expresslane.apple.com/GetproductgroupList.action
    First select the blue  iTunes in the middle.
    On the right, iTunes Store.
    Continue
    On the left, Purchases, Billing and Redemption
    Apple ID account billing
    'Charged for a movie I did not rent.' Can go in the 'Tell us more'.
    Select your country.
    Continue
    Next page, should have contact options on the bottom.
    Email is the option that's always available.
    Sometimes you'll get 'Schedule a call'.
    Or sometimes, 'Chat Now'.

  • How can I get credit for an app I didn't authorize purchase for?

    My grandson always wants to download new games on his IPhone 3, but he always comes to me to download them. I always make sure they say free before I download them. For some reason I have been charged $7.41 for an app "Dark Knight". How do I get credit back on my card for this?

    For some reason I have been charged $7.41 for an app "Dark Knight".
    The price should be $ 6.99 USD (unless at specific state that charges tax).
    How do I get credit back on my card for this?
    iTUNES STORE - TERMS AND CONDITIONS
    All sales and rentals of products are final.
    Prices for products offered via the Services may change at any time, and the Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
    If a product becomes unavailable following a transaction but prior to download, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Apple.
    However, you can see if this helps:
    How to Get a Refund from iTunes | eHow
    Hope this helps.

  • HT1657 How do I get a refund for a movie that didn't play sound. (Since I wasn't sure if it was my computer settings, I repurchased the rental. The second download played with sound, although it was slighly out of sync.)

    How do I get a refund for a movie that didn't play sound. (Since I wasn't sure if it was my computer settings, I repurchased the rental. The second download played with sound, although it was slighly out of sync.)

    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • I downloaded 2 movie rentals on my pc - how do I get them on my iPad?  (I couldn't find them on my pc either but when I went to rent them on the ipad - itunes store said I'd already rented them)

    I downloaded 2 movies to my pc.  How do I get them on my iPad?  I couldn't even find them on my pc so I thought I'd download them to my iPad and the iTunes store said I'd already rented them...

    sunshinecowgill wrote:
    We have three operational computers, one does not have iTunes on it.  Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers.  See what I mean?  I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not. 
    You could have more 5 computers authorized if you ever, for example, reformatted a hard drive or replaced a hard drive without deauthorizing the computer first. Apple's system would see that as a different computer, even though you don't. There's nothing to be afraid of in deauthorizing everything and the reauthorizing what you actually have. You won't lose any data. Mistimp is correct, they can't tell you which computers are authorized.

  • We rented a movie, purchased it and downloaded it.  now a few days later we tried to watch it but there is an "error loading this movie, please try again later" HELP!

    Trying to watch a rented movie, but error message says "an error occured loading this content.  please try again later."  How do I fix that?  How much later? would really like to watch our movie

    I selected to rent and watch now instead of rent and watch later.  I tried to watch it now and it said it would be available in 6 hours or something silly like that (certainly out of the realm of NOW ) Anyway.... I tried to play it several times and the time it said I had to wait did go down.  5 hours to 3 hours to 2 hours and so on but this was an all day and next day kinda thing.  I guess I was downloading it for 2 days.  I figured id just get up the next day and try again NOW the movie has been removed from the rented section all together.  It's gone...my time is up!!!  I haven't even watched it yet.  It was downloading for 2 days.  I know I can adjust my settings to download a lesser quality and thats fine for NEXT time but I paid $5 to rent a movie that I never started watching because it never finished downloading!  I wonder if because I selected Rent and Watch Now (joke) it assumed even though it was still downloading that it started my time at initial time of purchase?  If so that's crap too.  Anybody have similar experience?

  • HT203167 I rented 2 movies that I want to watch but cant see them

    Hi, I rented 2 movies that i want to watch now, but can't see them to download, and i have already been charged for these.

    If you've rented them on the iPad then they should have downloaded into the Videos app - have you checked in there or did you rent them on a different device ?

  • HT201322 itunes 11.0.3 - in my iTunes library I can no longer see purchased TV shows and Movies that are not downloaded to my computer. also In my Itunes account i have no hidden TV shows or Movies

    I'm running itunes 11.0.3 -
    in my iTunes library I can no longer see purchased TV shows and Movies that are not downloaded to my computer.
    In my Itunes account i have no hidden TV shows or Movies
    I used to be able to view all cloud and downloaded content.  I no longer can.

    There used to be option to show items that are in the cloud in your library, but I can't find where that now is (unless it's been removed). You should be able to see what items that you can re-download via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page (at the top right of that there should be a 'not on this computer' button)
    Edit : Just seen your reply, though I don't appear to have that setting on mine.

  • HT1657 Hi how do I get a refund for a film that didn't download to my apple tv? Thanks

    Hi how do I get a refund for a film that didn't download to my apple tv? Thanks

    Welcome to the Apple Community.
    Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

  • With the new download previous purchases on ITunes, you can download all of your music, TV Shows, etc. Why cant you download movies that you have downloaded?

    With the new download previous purchases on ITunes, you can download all of your music, TV Shows, etc. Why cant you download movies that you have downloaded? I had a external hard drive that crashed and it had approx 20 movies that I paid for and downloaded off of ITurnes Why cant i download those?

    Music / TV Shows / Apps / Books.
    Movies are not included.

  • I was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?

    i was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?

    You may not be able to get a refund, since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
    http://www.apple.com/support/itunes/contact.html
    It's possible they'll make an exception for you, particularly if the problem was on their end preventing the movie from downloading in a reasonable time.
    Good luck.

  • Cannot find itunes rental movie that has been downloaded

    cannot find itunes rental movie that has been downloaded.  I purchased one movie and it shows up --- the 2 rental movies do not.  Help please - I am going overseas tonight and would love to watch these movies.  I understood I have 30 days to open and 48 hours to view outside of the country.  Thank you

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