HT3702 this article has not answered my question regarding unauthorized charges to my account.

i have an unauthorized charge to my bank from my itunes account. needing to speak w/a representative regarding this matter.
immediately please.

You can contact itunes store support here:
http://www.apple.com/support/itunes/contact/

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HT204408 This discussion does not answer my question. I set FaceTime up under the wrong email address (apple id.) I have 2 of them. How can I change it?

I set FaceTime up under the wrong address. How can I change it to the correct one?

On the menubar, Facetime > Preferences > Account
Regards,
Captfred

HT201303 I have not answered security questions before. So because of this it's saying the security questions are incorrect. What should I do?

Security questions. I have not answered security questions before but, it telling me that the answers are not correct. What should I do?

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

"This message has not been downloaded from the server" - Multiple devices all using Exchange Active Sync

We are having this issue across multiple IOS devices ranging from IOS version 5.x up to the latest 6.1.2. Many (not all) emails sent to the devices are unreadable and simply state: "This message has not been downloaded from the server". Microsoft believes this to be some sort of bug with the IOS devices in the way they are handling the SSL encryption.
Facts:
- Devices are connected to an Exchange 2010 SP1 Rollup 6 via Active Sync (No POP3, IMAP or SMTP)
- issue occurs on multiple IOS devices within the organization ranging from IOS 5.x up to the latest 6.1.2
- Issue occurs on both external cellular data and internal wireless networks
- Not all emails sent to the devices result in the error, but issue does tend to occur more frequently from certain senders/domains
- Using the same user account on an android phone does not result in an issue (even when receiving the exactly same email that has been sent to the IOS devices)
- Closing mail app / rebooting device does not resolve the issue
- Doesn't appear to matter what the mesage format is (can be html, plaintext, etc)
- Spent nearly 7 hours with Microsoft going through the Exchange server configuration and looking for possible causes. None have been found and all testing indicates things are setup correctly.
- This is not a case of Issue 2.3 listed here: http://support.microsoft.com/kb/2563324 (verified by Microsoft Support)
- If we disable SSL on the IOS device and connect via plain HTTP the messages are displayed correctly!
- If we use a different SSL certificate, the issue still occurs - so not a problem with the original cert.
Does anyone have any suggestions on what would cause this? Does the ISO devices have any sort of log that would indicate why it's reporting this error? The current error is pretty unhelpful.

GFI Have a solution for this problem. It is to do with iOS implementation of reading the message headers when SPF compliance modifications are made by GFI.
http://kb.gfi.com/articles/SkyNet_Article/Error-This-message-has-not-been-downlo aded-from-the-server-when-downloading-messages-to-an-iOS-device?retURL=%2Fapex%2 FSupportHome&popup=true

TS4036 I recently got the new iPhone 5c I used icloud to back everything up from my 4s to my new 5c. Now, I keep getting a pop up that says Continue Restoring? (This iPhone has not been backed uprecently because it has not finished being restored. Would

I recently got the new iPhone 5c I used icloud to back everything up from my 4s to my new 5c. Now, I keep getting a pop up that says Continue Restoring? (This iPhone has not been backed uprecently because it has not finished being restored. Would you like to finish downloading any remaining purchases and media before backing up, or delete them along with any app date?)
I seleted to finish downloading because I didn't want to lose anything. It still will not finish downloading and I have tried this several times.
What do I need to do to that I can get my iphone to back up and so that I can install the new iOS?

Hello there, Brandifoote24.
The following Knowledge Base article offers up an explanation of what you're error signifies:
iCloud: Understanding Backup alert messages
http://support.apple.com/kb/TS4576
"This iPhone has not been backed up recently because it has not finished being restored. Would you like to finish downloading any remaining purchases and media before backing up, or delete them along with any app data?"
This message is displayed if your iOS device has been trying to complete a restore for more than three days. This can occur if your restore has been interrupted due to network connectivity issues or some other problem occurs.
Being that this is the case, you would want to go back to the article it seems you were referred to us from and try to restore from your icloud backup again:
iCloud: Troubleshooting restoring an iCloud backup
http://support.apple.com/kb/TS4036
How do I restore an iCloud backup if my device is already set up for use?
You'll need to erase all data and settings from your device, so first confirm that you have an iCloud backup to restore:
Go to Settings > iCloud > Storage & Backup > Manage Storage, then tap the name of your device to view a list of iCloud backups.
Check the date of the backup you want to restore, because you'll be restoring only what iCloud backed up on that date.
After confirming that an iCloud backup is available, follow these steps:
Connect your device to a power source and make sure that it is connected to the Internet via Wi-Fi.
Follow the instructions for restoring your iOS device from an iCloud backup, which include making sure that your device is using the latest version of iOS.
If the issue persists, then I would troubleshoot Wi-Fi using the following article:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Recently bought a MacBook Pro 13 inch with apple care and since day one has not been able to hold a charge more than an hour. Is this covered? What can and will apple do for me?

So I bought my MacBook Pro 13 inch with AppleCare protection about 2 weeks ago and from the moment it came out of the box I noticed that the battery was draining very quickly. Perhaps in the midst of my excitement of having a new computer I ignored it thinking it could somehow get better but obviously it has not. Average after being fully charged from being dead the batter lasts maybe an hour to an hour and a half. I'm assuming apple will take care of this seeing as it came to me like this but that's exactly my question, will they? Any information about what they cover or how to go about getting this fixed is very much appreciated!

You are covered under the 1-year warranty.
You have a 14 day grace period to exchange it for one that works.
Past that, get it looked at
Genius reservation http://www.apple.com/retail/geniusbar/
on-line https://getsupport.apple.com/GetproductgroupList.action
check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do

When I open iTunes I get message 'This version has not been correctly localised for this language. Please run the English version' - any ideas?

When I open iTunes I get message 'This version has not been correctly localised for this language. Please run the English version' - any ideas?

Hi there nisbetk,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
-Griff W.

HT5622 Hi, I can't use my apple ID even when down loading free apps there's a prompt saying this Id has not been use in iTunes . What do I need to accomplish? Thanks

Hi, why can't I use my apple ID even downloading free apps there's a prompt message saying " this ID has not been use to iTunes" what should i do?

That usually means that your payment information is incomplete. Even if you want to download free apps, unless you were able to select "None" as your payment option when you created the ID, you still have to enter a credit card.
There is a very specific way that you have to create an Apple ID if you don't want to use a credit card and I am guessing that is what you wanted to do originally, but you didn't do it correctly. The instructions are in this kb article.
http://support.apple.com/kb/HT2534

I can't use my apple account in my Iphone please help me a message appear said"This ID has not used in the iTunes Store"

I can't use my apple account in my Iphone please help me a message appear said"This ID has not used in the iTunes Store"

Hello, BaraaBa.
Thank you for visiting Apple Support Communities.
This sounds like your Apple ID has not yet been used with the iTunes Store. Here is an article that I would recommend going through when experiencing this issue.
Use your Apple ID with the iTunes Store
Open the latest version of iTunes.
Choose Store > Sign In.
Enter your Apple ID and password and click Sign In.
Click Review when asked to review your information.
Enter your billing information.
Click Continue after you enter your credit card and billing information. You can remove or edit your credit card information at any time. Learn more about updating your iTunes Store account information.
Using an existing Apple ID with the iTunes Store, Mac App Store, and iBooks Store
http://support.apple.com/kb/HT2589
Cheers,
Jason H.

Occasionally my iPad 2 does not download POP3 emails with the error "This message has not been downloaded from the server"

The error is "This message has not been downloaded from the server". I used to get this sometimes on my iPhone 3G too. The messages can be downloaded by a PC client or GMail or another type of smartphone. The
Chris

My question, which I thought was obvious, was has Apple got a workaround for this obvious error in their IOS email client. It hasn't been fixed and it's about time it was.
The fact that this problem :-
1. Manifests itself on both iPhone and iPad devices
2. Does not show up on Windows clients (Outlook 2007, Outlook 2010, Windows Live Mail, Becky 2)
3. Does not show up on web clients (GMail, Pobox, Hotmail)
4. Does not show up on MacOS clients
5. Does not show up on Android clients (Mail, Touchdown)
Leads to the inevitable conclusion that the problem is not device related (so I agree with you there) but is client / platform (Mail or IOS) related. The fact that more research on this forum shows that this issue has been around since IOS 1.0 days corroborates this conclusion.
I do not agree with you presumption that the issue is with the message, all the evidence above refutes this.
So here I am on the official Apple discussion forum seeking enlightenment and assistance from the combined knowledge of the assembled technorati. And quite frankly your terse, bad tempered message falls way short. If there were an "unhelpful answer" button on your message I would have pushed it.

Error Message "This Item has not been purchased"

I just bought a brand new computer with Windows 7 and I just downloaded Itunes. I couldn't remember my itunes password so I changed my password. After changing my password, I changed my Email address since I was using an old one I don't have access to anymore. After doing that I started trying to get my old purchases put on my new computer and maybe 40 songs downloaded before I got an error saying "This item has not been purchased with your Apple ID". These songs are listed in my purchased list, I bought them on my old computer and Itunes isn't letting me download nearly 300 songs that I paid for.
How do I fix this?

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

I updated my iphone 4S with iOS 6.1.3 and now my e-mails say, "This message has not been downloaded from the server". We have an Exchange server at work. ??

I updated my iphone 4S with iOS 6.1.3 and now I cannot retreive or send my e-mails. We have an Exchange server at work. I still receive the e-mails on all my devices just fine and I can see the subject headings & a small portion of the body of the e-mail, but when I open the e-mails there is no body and it reads, "This message has not been downloaded from the server". Very aggrevating and is not helping my business at ALL!! Same has happened with both iPads we own now.

Delete then add back the exchange acct on each device.

HT5621 I have apple id in facetime but whenever I try to update myproducts it rejects and ask this id has not used in itunes, resultantly i can't update or download any app. How i can overcome this prpblem. Ihave also tried to create new apple Id in itune

I have an apple Id in face time but whenever I try to updates or instal application it denied and ask this id has not used in itunes store. How can I overcome this problem as my ifoneis useless without updates?I have also tried to create new apple id in itune stores but it asks to give detail of visa card or similar which I havn't. How I create apple id in itunes?

Click here and request assistance. That message means to contact the iTunes Store staff and not to post in these boards.
(96650)

I cant download from appstore. I made my apple Id but when I try to download from app store it says this id has not yet been used in itunes. what should I do?

I cant download from appstore. I made my apple Id but when I try to download from app store it says this id has not yet been used in itunes. what should I do?

Follow the on screen instructions to set up an iTunes account using your Apple ID.

TS4000 I have been away for 2 weeks and a message appears on my iPad which is preventing me open my iPad. "iCloud backup. This iPad has not been backed up in 2 weeks. Backups happen when this iPad is plugged in, locked and connected to Wi-Fi" Help?

I have been away for 2 weeks and a message appears on my iPad which is preventing me open my iPad. "iCloud backup. This iPad has not been backed up in 2 weeks. Backups happen when this iPad is plugged in, locked and connected to Wi-Fi" Help?
What do I do to get rid of this message as it is preventing me accessing the iPad or closing it down?
Thanks
AndyNess59

Welcome to Apple Support Communities
Hold Sleep and Home buttons for 10 seconds until your device restarts, so you will be able to use your device again. Finally, open Settings > iCloud > Storage & Backup, and make a backup. The device will be backed up when it's plugged to the charger and connected to your network

HT3702 this article has not answered my question regarding unauthorized charges to my account.

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