HT3702 this itunes os telling me some i have no knowledge every itunes account i cant access and i im behind on work so help me out please
my itunes account ***** it wont let me do anything Help Help
Cant do any work on the go....
If you mena that your iTunes account is disabled, then depending upon the reason you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
If it then works on your computer's iTunes but not your phone then try logging out of your account on the phone by tapping on your id in Settings > iTunes & App Stores and then log back in and see if that 'refreshes' the account on it
Similar Messages
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HI! As I've written on the title, since I've downloaded the iTunes latest version, I'm not able to sync my iPhone5 anymore... it just doesn't sync. I've already checked the usb cable, and uninstalled the software and downloaded again... and it's just the same. I have a Window 8 and I'm not receiving a running error problem... so... Can anybody over there, help me, please? I will really appreciate it. Thank you.
Yes reinstalled itunes a couple of days ago but got it sorted now thanks, the problem was that when i wiped my computer last week and reinstalled everything using the discs the free McAfee anti virus that the computer came with was still in my all programmes list although i aren't using it. This morning i tried unistalling that (didn't think it would make any difference as the programme wasn't active) once uninstalled i pluged the ipod in and hey presto it is now recognised by itunes, THANK GOODNESS. So panick over for now, thank you very much.
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Hi. Im trying to access my itunes account through my phone and its telling me to answer security questions to verify my account. I cannot remember my passwords for the 2 questions. Is there a place online that i can reset those?
Hello AndiHouse,
Thank you for using Apple Support Communities!
According to this article, Rescue email address and how to reset Apple ID security questions http://support.apple.com/kb/HT5312:
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Click the link above, and contact the iTunes Store support team directly for assistance with resetting your security questions.
All the very best,
Sterling -
I saw another thread on the matter but thought I would post because the circumstances are different. Here is how it happened.
I have had an Apple Store account for years and until recently our family has only had our one Mac and my iPhone 4. Thus any purchases we have made on the Apple App Store were made only with this account.
We recently purchased two iPhone 5S's--one for my wife and one for my daughter. Neither had Apple IDs so first we set up my wife's iPhone and created an Apple ID for her. Next we used the Family Sharing feature to set up an account for our "under age 13" daughter.
Because I am still waiting for my iPhone 6 Plus to arrive, and because the iPhone 4 cannot upgrade to iOS 8, and because my Apple ID is the only account with any apps that have been purchased in prior years, I set up my wife as the Family Organizer but when I set up her account, I chose the option to "share purchases from a different account" and entered the information for my Apple ID.
My daughter is able to view my prior purchases on her iPhone, but when my wife tries to view my prior purchases, she receives the message "This iTunes account is set up to use Family Sharing with a different iCloud account than <her Apple ID>."
I hope Apple is reading this. I would be more than willing to help them on this one as this feature is one of the main reasons I put our family on iPhones.I had this problem. I finally figured it out yesterday. Try this:
On the device that is having trouble seeing purchases, go to Settings>iCloud>Family Sharing> Then tap on the user of the device you are on. Under "Family Purchases" make sure it has the AppleID of the person for that device. Mine originally had my husbands AppleID in there (he is the Organizer), but I changed it to mine. That doesn't make it so that the purchases are under me. The purchases remained under my husband, but my ID had to be in this spot for it to work.
After that, I closed settings, then I went to Settings>iTunes and App Store> click on the AppleID and Sign Out, even if it has the right AppleID in there. Then Sign In again using the AppleID of the person on that device. Again-- even if it has the right ID in there to start, still sign out and back in.
See if they show up. If they don't show up still, try doing a restart (hold down power button and home button until it restarts).
They should show up by then, but if they don't, at that point, try to go into iCloud and Sign Out and back in.
I think the key is having the right ID in "Family Purchases". I hope this works for you. -
My Iphone won't appear in my devices in Itune.... And the WiFi does not work on my phone.... I seems like there is no solution to update my phone to the new ios on my computer or WiFi without using the 3g because of this!!! help me out
Hello there, TempestBelcher.
It seems you've covered all the bases, but feel free to review the iPhone Troubleshooting Assistant for connectivity here:
Apple - Support - iPhone - Calls Troubleshooting Assistant
http://www.apple.com/support/iphone/assistant/calls/#section_0
If you've followed all the instructions then there are a few good recommendations for what to do next in the last step.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D. -
I still think my xhusband can see my emails on his iphone since I had downloaded an app on his iphone using my itunes account. Now I can't get into this account for various reasons. Is there any way of deleting this itunes account short of paying apple to do it?
You can't delete an iTunes accounr/Apple ID. All you can do is stop using it. What you can do is change your Apple ID password, as well as the password for your email account. That will put an end to this.
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I have a new iPhone 5s. When I try to sync it with my iTunes account it is unable and advises to update iTunes to version 11.1. Whn I attempted this iTunes advised that the current version I have (10.6.3) is the most up to date!
If you're on a Mac, you need to upgrade it to Mac OS X 10.6.3 and then 10.6.8, which requires that it has an Intel CPU and at least 1GB of RAM.
(100999) -
when i am trying to create an itunes account in ipad 3 and in payment method i select none and after it when i select create ID. "Please contact ITunes Support to complete the transcation" this message will appear. kindly help me
You can contact iTunes support via this page (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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I used to have a itunes account and made a new one which is this one but i noticed that i have 1.00 on my account now and the one from before. is their a way i can merge both my balances to buy the new angry birds game!??
Hi Jacob...
A $1.00 credit or an authorization hold ...
The $1.00 charge is just an "authorization hold" > iTunes Store & Mac App Store: About credit-card authorization holds that will be credited back to your account usually within 24 to 48 hours.
is their a way i can merge both my balances to buy the new angry birds game!??
If it's a $1 credit from a redeemed iTunes gift card, sorry, but Apple's policy states that Apple ID accounts cannot be merged > Frequently Asked Questions About Apple ID -
Tried to copy a movie from my iTunes account to my iPhone and keep getting this message……. iTunes could not copy "L.A." to the iPhone "Michael's iPhone" because of a timeout occurred.
I completely understand what is happening. I know that you are connected to the Internet. I made the suggestion because I have seen it work in similar circumstances. The Apple iTunes servers can be a bit fussy about things and sometimes rebooting the router clears up this miscommunication between iTunes and your network.
Have you tried signing into your account and then try to sync again. Go to Store>View Account. You will have to enter your password. Then try to sync again. Or try signing out completely in Store>Sign out. Quit iTunes, sign in again and then try to sync again.
Sometimes refreshing settings will help clear up weird problems. -
I had my Ipod nano 7th Gen factory restored. Nano touch works smooth without any song in-it but after i have any of the songs shifted from itunes, touch buttons get messed up. They don't work. Help me in over coming this issue.
Hello Rohantm,
Thank you for the details of the issue you are experiencing with your iPod nano (7th generation) touch screen. I recommend the following steps for the issue you described (you can skip the steps you have already tried):
Touch screen does not accept input
Clean the screen with a microfiber polishing cloth.
Do not wear gloves while using the touchscreen. Do not use the touchscreen with wet hands or immediately after applying hand lotion. Moisture affects touchscreen behavior in the same manner as it affects a trackpad.
If you have a protective plastic sheet or film on the touchscreen, try removing it, because it may be preventing the touchscreen from working properly.
The current application may be unresponsive; try resetting iPod by pressing and holding the Sleep/Wake button and the Home buttons simultaneously for a least six seconds, until the Apple logo appears.
Sync with iTunes and restore the iPod.
Issue not resolved
If the issue is still not resolved, please read this information on servicing your iPod.
Find the full article here:
iPod nano (7th generation): Hardware troubleshooting
http://support.apple.com/kb/TS4433
Thank you for using Apple Support Communities.
Best,
Sheila M. -
"This iTunes account is not setup to allow family sharing"
I have turned on family sharing. The person whom I invited to my family has accepter successfully. But she cannot see my account on her purchases page, and I can't see hers.
When I go to my Purchased page in the iTunes store either on my iphone or within iTunes on my Yosemite mac, I see the message at the tope "This iTunes account is not setup to allow family sharing". However in the iCloud setup page, it is the iTunes account I have entered to share content.
Any ideas how to fix this?
I don't know if this is relevant, but my iCloud account that I use on my phone to setup family sharing is different to the one I am using to share content. But this should be okay as family sharing is meant to specifically cater for this.Hi stepheninhk,
There a few things to make sure that you can share content with Family sharing if it is not showing up or saying that it is set up to use Family Sharing. Make sure that you have set it up since you are not using your account as the main account. Also I would sign out of your account make a free purchase and then sign back in with your Apple ID when it prompts for one. Take a look at the articles below for more information.
If you don't see your family's shared content
https://support.apple.com/en-us/HT201454
Take it easy,
-Norm G. -
my ipad has a passcode but i forgot it and i tried many times and it says "Ipad is disabled connect to itunes" so i did that and it pops up and says "you must enter your passcode to access this itunes account"
THave you looked at this link http://support.apple.com/kb/HT1212
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"this itunes account is set up to use family sharing with a different iCloud account"
I set up an iCloud family. Until now, everyone had their own iCloud account, and we had a separate iTunes ID (not an iCloud e-mail address) that all of our purchases were made under.
So, I set up that Apple ID as the master account and added everyone's personal iCloud accounts as members.
Then, I went into iTunes prefs and logged in as my iCloud account.
When I go to the App store and go to Purchased, it says:
"this itunes account is set up to use family sharing with a different iCloud account than <my iTunes Apple ID>." Then there is a Learn More link that takes me to my iCloud and shows my family group with the same Apple ID as the organizer.
Does anyone have any idea what happened to cause it to think that I am not in the same family group?
Thanks.Update...I now notice:
Going to: App Store>Updates>Purchases:
1) The message “This iTunes account is set up to use family sharing with a different iCloud account other than <her iCloud ID>...” Is now showing up on my iPhone and can no longer see any of my purchases or hers.
2) The same message above is now showing on my iPad mini (it didn’t before). But, I can still see both hers and my purchases on my iPad mini.
3) The message "This iTunes account is set up to use family sharing with a different iCloud account other than <my iCloud ID>…” still showing on her iPhone and she still can’t see her or my purchases.
iTunes Family Sharing still works fine.
Note: If I Go to Settings>iTunes & App Store then log out of my Apple ID, then go to App Store>Updates>Purchases and log into my Apple ID from there, My purchases show up (not hers). I then toggle between Updates and Purchases and the message pops up and unable to see any purchases, again. Same thing happens when I do it to her phone except her purchases show up (not mine).
I emailed this update to Apple...waiting for a reply. -
Everytime i plug my phone into itunes it says it cant connect because the phone is locked well i restored my phone twice and set a new passcode the last time and it still wont work . I even deleted itunes and reinstalled it , it dosent work . HELP PLZ !!
I had the same issue. I tried everything unchecking / rechecking, formatting Iphone and restoring from backup etc etc.
In the end it was a simple issue which might of might not help you.
A number of months ago I relocated by Itunes folder to a NAS drive. It appears when I did the last I tunes update Itunes set the destination path of the Itunes media to the default location, the result was Itunes couldn't install music,apps, video until I set the correct destination path.
The bit that confused me was it was transferring some media. This was of course the media I had downloaded since the last Itunes update which had gone to the default location.
I hope that makes sense and is off some help.
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