HT3702 Trying to purchase on itunes, my card was declined. Called bank, they said it is fixed now. Card is still declined and I can't update my account. what shall I do?
Trying to purchase on itunes, my card was declined. Called bank, they said it is fixed now. Card is still declined and I can't update my account. what shall I do? iTunes says contact customer support. is this it?
I also have this problem. I have a debit card & I even verified every single piece of info with my bank on the phone, online, AND in writing...it's clearly an issue with itunes and I can't get anyone on the phone without a hefty charge to my account.
Similar Messages
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I can not purchase on ITunes for the first time because I forgot the answer to my security questions, is there a way I can log into my account and figure out the awensers to the questions?
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
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I purchased an audiobook that I was able to listen to on my iPhone 4S but I bought the 5 and I can't find it. Any ideas
Audiobooks are currently a one-time only download. If it's not on your computer's iTunes (it will be in the Books part of your library if it is) nor on a backup then you will need to copy it from your 4S to your computer's iTunes via File > Transfer Purchases (File > Devices > Transfer Purchases on iTunes 11) and you can then sync it to your iPhone 5
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Trying to purchase on itunes, using new Mac...asking for security questions but won't accept answers. reset password and iTunes still asks for security questions. Any advice?
After resetting your questions you've tried logging out (tap on your id in Settings > iTunes & App Store) and back into your account on your iPad to see if they then tie up ?
If they don't, and resetting them yourself doesn't make any difference, then you could try contacting Support and see if they can help with what's going on.
Normally when needing to contact support to get the questions reset you need to contact Support in your country : http://support.apple.com/kb/HT5699
You could try the same contact method for your problem - or you could try contacting iTunes Support via this page, but as it's related to security questions they might just point you to the above : http://www.apple.com/support/itunes/contact/ , click on Contact iTunes Store Support on the right-hand side of the page
For the $9.99 purchase and your $10 credit, if you are in the US then you need to add on your state's sales tax to an item's listed price -
I'm trying to purchase printable ITunes cards -- which I've done in the past...no problem. Now a message reads: this Apple ID does not support this purchase....or something to that effect. What do I do?
First of all, I think you are confused by something.
You don't print cards. You print Certificates. So which item are we dealing with here first of all?
Also, you can't buy gifts with just Store Credit, so do you have a linked CC? -
WHEN TRYING TO PURCHASE FROM iTUNES I ALWAYS RECEIVE A POP-UP "COULD NOT PURCHASE (NAME OF SONG) A REQUIRED iTUNES COMPONENT IS NOT INSTALLED (-43404) TRY AGAIN. EXPERIENCED THIS DURING FALL OF 2012 AND HAD NO SATISFACTION AND AFTER A PERIOD OF 4-6 WEEKS TRIED AGAIN AND ALL WAS CORRECTED SOMEHOW. LAST PURCHASE WAS DEC 28TH 2012. NOW MARCH 2013 CANNOT PURCHASE AGAIN. WENT INTO ACCOUNT AND MADE SURE ALL WAS UPDATED BUT STILL NOT ABLE TO PURCHASE. ANY HELP WOULD BE GREATLY APPRECIATED.
Reinstall iTunes
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i am trying to purchase many songs at one time. i have added all songs to wish list , now to purchase it will only let me do one at a time please advise how i can purchase more than one at a time
There used to be a 'buy all' button on the wish list screen but for some reason that has been removed from the current version of iTunes so you will need to buy each item individually. You can try leaving feedback for Apple and maybe it'll be added back in a future update : http://www.apple.com/feedback/itunesapp.html
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trying to purchase through app store on my iphone 4s, keep getting message AppID disabled, even though I have recovered it and changed it. any ideas? I cant purchase apps.
Contact itunes support
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I just bought an iTunes card in Spain but now I'm in Switzerland and it says it's not valid, what can I do?
Sorry, but there's nothing you can do. iTunes Cards are valid only in the country of purchase. So you cannot use that card in the Swiss iTunes Store. Sell or give the card to someone back in Spain.
Regards. -
My iPad Mini iOS7 is showing only Apple Logo which happened during software update. I tried to restore using iTunes but it asking me to response from iPad. But my ipad only shows apple logo. How can i response? How to solve this problem?
FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary. -
I have registered a credit card for purchasing apps from the app store. My bank has issued a new chip based card and now the 16 digit numbers have changed. How do I register the new card for flowless purchases?
Go to Apple Menu > App Store > View my account > sign in and then edit the payment details with the new card details.
I am assuming that your card and supporting bank are in the same country as your residential (billing) address and that you are using the App Store of that country. -
I recently purchased "The Simpsons Movie" on iTunes, but it is not appearing on my cloud - or under recent purchases in iTunes. I was charged for the purchase and received a receipt. During the download i received an error message.
Store > Check for available downloads
Or report a problem...
tt2 -
I am unable to purchase games. I have been purchasing games since last year. Now I get an error update payment info when I do that it says contact iTunes support. I've sent an email, no reply, called them they said go to expresslane.apple. No help available there, cannot chat online bcos I'm not in the US. I have sent an email but didn't get any response. Please someone help my son wants a game.
zqa wrote:
... it says contact iTunes support. ...
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Expect a reply within 24 to 48 hours. -
I had to change my Apple ID and password in itunes. Now my icloud doesn't work and I can't update my apps on my iPhone. I have looked at suggestions on the community pages and apple suggestions but none of them are relevant to iOS 8.1.2
icloud just keeps bringing up my old email address & asking for my old password which doesn't exist anymore and when I try to sign out of icloud it wants my old password, when I tried to change my primary email back to the old one it wants me to verify it through an email address that doesn't exist. Please can you help me sort out this nightmare.Hi skippy2012trev,
Welcome to the Apple Support Communities!
I understand that you updated your Apple Id and password but now you are being prompted for the old information in iCloud. You are on the right track by changing the Apple ID back to the previous email address temporarily so that you can sign out. You should not need to verify the email address. After you edit the Apple ID back to the old email address and then sign out of iCloud on your iPhone, edit the Apple ID back to the address you would currently like to use. There is no need to change the password again, only the email address, unless you prefer to update the password again.
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
Cheers,
Joe -
I changed my Apple ID it works when purchasing new apps but when I have updates for my apps my old Apple ID pops up and I can not update, how do I fix this?
If you changed your Apple ID. It should work for new purchases or updates. If you created a new ID, then you have to use the old ID and password in order to update the apps. Purchases are forever tied to the ID used to make the purchase and ID's cannot be combined nor can the purchases.
If you need to sign I to your old ID go to Settings>iTunes & App Store>Apple ID. Tap the ID and sign out, and sign in with the other ID.
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