HT3702 Unauthorized purchase made need to cancel

Need help to cancel a purchase

Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you.

Similar Messages

  • HT3702 unauthorized purchase

    How do I report unauthorized purchases?

    If these charges are being made to a credit or debit card, the most immediate thing you need to do is to call your credit card company or bank and report the unauthorized charges. That company can contact Apple if they need additional information.
    Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store. 
    If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle.
    Regards.

  • HT201359 unauthorized purchase - how to dispute?

    How can you dispute an unauthorized purchase made by your child?

    All purchases are considered final bu you can try the 'report a problem' page to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If the purchase was on an iOS device then to try and stop it happening again you could use Settings > General > Restrictions on it to turn off in-app purchases and also to require your password to be entered for every download (the default is a 15 minute period during which it doesn't need re-entering).

  • HT204088 How do I report unauthorized purchases?

    How can I refuse unauthorized purchases made against my account?

    iTunes Store- What to do if your account has been compromised

  • I need to cancel a purchases for 24.99 that was made  from itunes

    I need to cancel a purchases for 24.99 that was made from itune it was a mistake

    If the purchase was unauthorized, etc..
    http://support.apple.com/kb/HT1933?viewlocale=en_US&locale=en_US

  • HT3702 So I accidentally purchased 20,000 coins from hanging with friends for $99.00 and I need to cancel that purchase. How do I do that

    So I accidentally purchased 20,000 coins from hanging with friends for $99.00 and I need to cancel that purchase. How do I do that

    Welcome to Apple Communities
    Contact with iTunes, but probably Apple won't refund you

  • HT1848 Need to cancel purchase made from Itune

    I need to cancel a purchase from Itune due to not enough space on Ipad.

    Free up space on iPad:
    Settings>General>Usage>Storage>Delete what is not needed to free up space on iPad.

  • HT3702 I need to cancel a purchase that I pay weekly

    I need to cancel a app I purchases

    If it's an auto-renewing subscription then there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098

  • I need to cancel future charges from being made to my credit card.

    I need to cancel future charges from being made on my credit card. I authorized one charge and I have had weekly charges ever since.

    I also had some unauthorized charges on my iTunes account.  However, it's not possible to find them now, in my purchase history.  They were visible yesterday, but are not shown today.  They *are* findable on my credit card, when the bank looks for iTunes charges on the card.  A mystery, sort of. 
    I've sent information to iTunes support people (via their web-based form), but would also like to talk on the phone with them. 
    Might anyone know how to contact iTunes support directly, preferably by phone?  Thanks!

  • I'm having trouble with the purchase I didn't make on 12/01/14 and it says I made 4 unauthorized purchases any help

    I'm having trouble with the purchase I didn't make on 12/01/14 and it says I made 4 unauthorized purchases any help?

    This is a user to user support forum. There is no one from Apple here. No one here could help you, you need to contact iTunes support. http://www.apple.com/emea/support/itunes/contact.html

  • Please I want to cancel a purchase made with a number that has MHVSS8877

    PLEASE I NEED TO CANCEL A PURCHASE MADE WITH A NUMBER THAT HAS MHVSS8877

    You're not talking to Apple here, this is a user to user forum. On the lower right corner of this page is a 'contact us' link. Click on that and find an appropriate link for your issue.

  • HT204053 I recently had to cancel my debit card because of unauthorized purchases on Facebook. I have tried to update with 4 different credit cards and every time I get a message saying invalid security code. How do I fix this?

    I recently had to cancel my debit card because of unauthorized purchases on Facebook. I have tried to update with 4 different credit cards and every time I get a message saying invalid security code. How do I fix this?

    Debit card? Are you sure?
    USA iTunes Store does not appear to accept debit cards - http://www.apple.com/legal/itunes/us/terms.html  "The iTunes Store, Mac App Store, App Store, and iBookstore services (“Services”) accept these forms of payment: credit cards issued by U.S. banks, payments through your PayPal account, iTunes Cards, iTunes Store Gift Certificates, Content Codes, and Allowance Account balances."

  • HT3702 i have an unauthorized purchase on my itunes account

    How do I remove or delet an unauthorized purchase on my itunes account?

    It's not a temporary store holding charge as per the page that you posted from and you've checked the purchase hisrory on your account : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of the purchases.
    If you didn't make the purchase, and nobody else has access to your account or devices and may have made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I need to cancel the previous game purchase that is not uploaded yet.

    My niece plated games in my IPAD2 and accidentally purchase coins in the games but not continue since my credit card security # not entered. Now everytime I downloded free games it keeps on asking to provide the security key in order to continue the billing. I need to cancel the previous game purchase that is not uploaded ye, what will I do?

    Click here and request assistance.
    (63314)

  • I want to cancel all my purchase made by 14 Feb 14

    Hi, I want to cancel all my purchase made by 14 Feb 14, as my accidentally made it.
    Thank you very much for your kind help.
    Best Regards,
    Nutthita

    Well, according to == the FAQ == about  Pending  status :
    "•  If you paid through Skrill (Moneybookers), the order status remains pending until we have received your payment. Skrill may ask you for further verification and your order will remain pending until they receive all the necessary documentation. Your order status can remain pending up to a maximum of 14 days. After that, if no payment has been received, the order will be cancelled.
    •  If you paid via PayPal using an eCheck or Internet Transfer, your order can remain pending for several days.
    •  If you paid via PayPal and the funding source for the PayPal account is a credit card, if the order status is still pending after 24 hours, please contact Skype Customer Service."
    Hth
    On ne regarde pas l'avenir dans un rétroviseur !
    IMac Intel Core i3 3.2 GHz - RAM 12 GB - OS 10.10.3
    Skype 7.8.391
    Logitech usb headset or Jabra 250 bt

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