HT3702 What if there is a charge on my bank account for an apple purchase I did not make
What do I do if there is an apple purchase on my bank account that I did not make?
If these charges are being made to a credit or debit card, the most immediate thing you need to do is to call your credit card company or bank and report the unauthorized charges. That company can contact Apple if they need additional information.
Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle.
Regards.
Similar Messages
-
HT3702 Why do I have pending charges on my bank account for free games
I have pending charges on my bank account for free games ? Whys that?
Have you made in-app purchases in the games ? Though the games may be free to download some then allow in-app purchases to unlock extra features or levels etc.
And/or did you add or change your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - read the page that you posted from for more info. -
I was billed for two game purchases I did not buy.What should I do?
Hello, I received an email receipt from iTunes Store which shows that I was billed for two game purchases I did not buy.What should I do?
It was "Brothers In Arms® 2: Global Front Free+, Medal Pack 3" by Gameloft 6.99 twice. Total charge 13.98.Contact the iTunes store, also see:
http://www.apple.com/contact -
I was charged 39.99 on my credit card for a purchase I did not make. Who can help me with this.
If you didn't make the purchase, and nobody else has access to your account or devices and made it, then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I am being charged for itune purchases I did not make. Charges are appearing on my bank statement. I have been going around in circles trying to dispute the charges but am going round and round in circles with no success. Suggestions please.
I cannot get any response for HELP!!
-
I never use iTunes before, but it is charged on my banking account for $0.99 =/
Have you just entered or changed your credit card details on your iTunes account ? If so then it's probably a holding charge that is made to check that the card is valid and active, and it should disappear off the card within a few days : http://support.apple.com/kb/HT3702
-
Idk what to do, help!
Look at you purchase history to see what it was.
If you believe that your account has been hacked, then change your password and alert your credit card company and discuss reimbursement with them. -
HT3702 billed for in application purchases that did not show up in the application
I attempted to buy some credits in the Bingo Bash application, which charges to my iTunes account. The application indicated that the purchase had not gone through. Stupidly, I tried it a total of four times, each with the same result. I did get the email confirmation several hours later from iTunes that the purchase was made. I attempted to hit the "report a problem" link in the emails, which failed to go anywhere where I could report the problem.
Other than contacting my credit card company and tell them to deny the charges, is there anything I can do with iTunes to get them to credit my account? I won't ever do that again with that application, obviously! Trying to contact iTunes support seems like it is probably impossible - all the help points you toward using the link in the email, which does not work!You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
-
I just received an email receipt from iTunes for a product I did not purchase. Is this a phishing scam? How can I find out if it was really purchased?
The following describes how to see your purchase history: See your purchase history in the iTunes Store
The following also has information: How iTunes Store charges might look on credit and debit card statements
If the charge is not yours you may want to contact iTunes Support https://www.apple.com/support/itunes/contact/ and your credit card company. -
Theres 14 charges in my bank account for trying to configurate a credit card. Why?
Why I have benn charge 14 times?? 10 yesterday, 4 todays... Im trying to fill the information for the credit card
Each attempt to validate the credit card causes a temporary holding charge to be put on the card. Normally these vanish immediately afterwards and never appear on statements, but some institutions seem to handle things differently. Check with the card issuing company, they might be able to help you understand why it hasn't validated already.
tt2 -
HT4009 charged for an purchase I did not make
I bought an extra life from the candy crush application but I also got charged for unlock sweet surprise which should have been included in the price.
Before I entered my password to pay It only showed a total of £0.69, but I received the bill today and were charged £1.38.So what would you like us users to do for you? Contact iTunes support. There's a link on the bottom of every page in the iTunes store.
-
Is there a way to have two iCloud accounts for one Apple Id
I want to keeo sharing my apps with my wife but Dont want our safari info and contacts and calenders to sync together
You're confusing icloud and itunes store accounts. Individual users should have their own icloud accounts (using their Apple ID) but multiple users can share the same ID for logging into the itunes store account.
-
I have unauthorized charges to my bank account. What do I do?
I have unauthorized charges to my bank account for iTunes. There is no purchase history in my account. They just show up on my bank account. What do I do?
http://www.apple.com/support/contact/
-
What happens when your iphone charger sets on fire and you tell apple about it ?.
what happens when your iphone charger sets on fire and you tell apple about it ?.
They make a decision. How did you tell Apple about it?
-
There are two charges on my bank account that I did not make. When I look at my ITunes account there are no purchases showing. So why is I tunes charging my account for a total of $17.00. You would think if someone was using my account, there would be a record on my Itunes account. Can't get any service fron Itunes about this problem. HELP!
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: mailto:[email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
https://reportaproblem.apple.com/
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom
Maybe you are looking for
-
IPhone 5 battery life and speaker issues
Hey guys. Not sure if anyone else is having this issue but firstly. The battery life *****. And really *****. I let phone completely drain at least twice a month. Then fully charge it. Not a huge user but data I know eats it. We are talking literally
-
How to delete a photo on Icloud
How long does Icloud hold a photo? Why is there not an option to delete?
-
3.0.9.8.0 to 3.0.9.8.3A or later upgrade
Hi, is it possible to upgrade 3.0.9.8.0 to the latest 3.0.9. version without infecting the existing components? Thx! Paul.
-
Can i change the default gray background of the fw workarea?
can i change the default gray background color of the fw workarea? thanks
-
According to the doc of metalink, I set control value in column sets to use the entered currency with FSG. How can I show the currency in title of report? I try &Currency. But it doesn't work.