HT3702 Who do I call so I can get my payment info to work

How do I get my account to work. Who do I call

If it's something that only iTunes Support can help with then you can contact them via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page (contact method may vary by country and the time of day)

Similar Messages

Can't verify payment info (endless

I'm trying to purchase apps on my iPhone 6+, but keep getting the "payment info" verification popup. When I tap it, I'm prompted to type in my Apple ID password. I enter the password, but the app keeps requesting it over and over and over. There's no way for me to get past the verification, because I can't get to the actual confirmation screen.
Ive tried the following steps to diagnose/fix the issue:
- Hard restart of phone (after manually quitting all apps).
- Signing out of all Apple ID accounts on the phone (Game Center, iCloud, iTunes) and signing back in (with various hard restarts in between each one).
- Downloading free apps (this works fine with just TouchID).
To see if the problem was account related, I purchased an app on my iPhone 5s (tied to the same account). The purchase was fine, and the app actually turned up on the iPhone 6 immediately afterward (thanks to the auto download feature).
So my account is fine, my password is fine, I can buy and download apps on my 5s and through iTunes on my Mac. I just can't do it on the 6+.
Has anyone encountered this annoying bug and, if so, were you able to find a fix?
Thanks,

Hello kelliott2000,
Thanks for using Apple Support Communities.
From your post I understand that you are unable to change the payment information on your Apple ID account, as you are first asked to verify the old payment information. I'd like you to please contact iTunes Store support by following the information below to resolve this issue.
If you need help changing your payment information, credit card details, or billing information, contact iTunes Store support. Or you might find the answer to your question below:
Change or remove your payment information from your iTunes Store account (Apple ID)
Take care,
Alex H.

I can't change payment info. what should i do ?

I can't change payment info. what should i do ?

No it´s under that email that is in the forum. The subscription dissappeard as you didn´t got my last payment, and now I don´t know how to change my credit card info. Does it means that it have been canceled automatically? cause when I start my CC, there´s a text saying that I have 6 days left to change my payment info.
// Halina

I can't update payment info

This is the second time I ask you about this question. The last time I ask this question on the phone.
Why I can't see the "edit Payment Info" in my Adobe Creative Cloud account?
My credit card has problem and I want to update it to the new one. But the menu on the setting screen still gone.
My adobe account will be cancel my membership in 2 days and I can't do anything for now.
Please call me back +66850354544 or give me a email that I can contact you

Hi Jirawat Harnsiriwatanakit,
You can contact us regarding this issue following the below mentioned link -
http://www.adobe.com/support/download-install/supportinfo/
Let us know if that helps
Thanks
Garima

My family sharing is completely broken, can't change payment info

I've had family sharing working great since the introduction of IOS 8, but yesterday one of my kids told me that none of her apps were working any more. Both iTunes and the App store on her iPad said that family sharing setup was not complete. The link led me to the iTunes Payment screen, where I was told to correct the items highlight in red, which was only the 3 number security code. When I press Done, I'm told again to correct items in red, which there are none, however the payment type is blank with no way to input anything.
So, backwards and forwards between iPads, logout, log back in, even restored one of the kids iPads, but the same issue occurs. So searching for a solution, the internet suggested the family organiser removing the payment method and re-entering the same details. So I go into my account in iTunes on my iMac, try to edit my payment information. The last four digits of the number are there, but it's all grayed out, and there's no option to change, add or remove any payment type.
So here I am wasting my whole weekend trying to get the kid's iPad working. I can't turn off or even remove anyone from family sharing because I have two kids under 13. Their iCloud accounts are totally useless at this point.
How do I fix my payment method issue and my broken family sharing?

Contact iTS Customer Service via the links on this page and explain the problem - http://www.apple.com/support/itunes/
MJ

HT4527 on my old laptop the harddrive went out..i have a new one how can get all tha info back/music/fotos/app??

old laptop hard drive went out.i have a new one how can i transfer my info to the new one?hard drive not working

If you don't have backups, see here
https://discussions.apple.com/docs/DOC-3141

I have Adobe reader. I want to transfer data in files to Microsoft Word. Do you have a trial offer I can get to see if it works before I subscribe?

I am a senior citizen on a limited budget. I have hundreds of files of newspaper articles I would like th change to Microsoft Office Word 97-2003. Is there some kind of trial offer I can get for a few days to try the Adobe PDF to Microsoft Word conversion package and make sure it works before I subscribe? Thank you.
Jerry Jackson ([email protected])

"I copied them from Paper of Record using Adobe PDF"
Ok, some problems are present with that.
--| There is no such application as "Adobe PDF".
--| PDF is not Adobe's (it is an ISO Standard file format/technology, ISO 32000-1:2008).
--| If all you have is Adobe Reader (any version) then you cannot create PDF.
No version of Adobe Reader can create PDF files, manipulate PDF page content or export PDF page content.
Perhaps the online source already provide PDF files and these were download?
Both Adobe Reader XI and Acrobat XI (Standard and Pro) provide us with a "Select" tool.
IF the PDF's page content is renderable text ("digital" characters rather than an image / picture of characters which is the output of all scanners or "outlined" fonts (which is a vector graphic drawing of the character and not a renderable font) then that renderable text can be copied.
Using the Select tool one selects some rendrable text content then right clicks for the context menu.
On that menu there is the choice of "Copy".
Once copied the content can be pasted into a support application / file.
So, doing this from either Acrobat XI or Adobe Reader XI I can (and have) done a "copy" of renderable textual content in a PDF and then "pasted" same into an MS Word file.
With that said I must admit I am skeptical of what you have harvested being textual content that is actually renderable text (real glyphs derived from real font encoding tables associated with the source file).
Almost always old - old stuff that gets online (in webspace or network space) is the image / picture of the imprint on paper that was scanned (aka "captured"). It may or may not have been OCR'd.
If some organization had folks type in / keyboard in content to a file then, yes, there'd be renderable text.
If what you have is displaying the same layout as the old newspapers then it is 99 44/100 ths of certainty that you have an image, a picture of the old newspaper articles / issues.
If the image / picture of text that is a PDF's content has had OCR applied press Ctrl+A while viewing the PDF.
If many "boxes" of blue appear you have OCR output.
If one big blueish box over the whole page appears you do not have OCR output present.
If you have OCR output then you have the "characters".
These can be exported. These can have copy and paste performed.
BUT no picture / image of text has "styles", "format", "layout", etc. -- it is a picture eh.
So, you get recognized characters. It will not be 100% (an "m" might be recognized as "n~")
Once you have the OCR output characters in Word or whatever you must engage in cleanup.
Please note the MS Word is most decidely not a page layout application so any rework to get a Word file to resemble the layout of a newspaper is problematic.
Keep in mind that back in the day what got to become the printed imprint on paper for any newspaper, etc always came from a manually laid out setup. No InDesign, etc back then.
Be well....

Creative Cloud Membership keeps failing before I can get to payment section

The creative cloud membership section allows me to log in, but that is as far as I can get before this appears.
I have verified my account, tried resetting my password etc. but no joy...
any ideas!?

Can you try starting from this page: http://www.adobe.com/ie/education.html
Also check that the country in the bottom left corner shows as Ireland
If this doesn't work, our sales team can place your order - 1800 946197
Let me know how you get on.
Thanks
Bev

Can get Blackberry Desktop Software to work on my new PC

Hi there,
I have just purchased a new HP PC, the OS is Windows 7 Home Premium. For some reason the latest version (6) or Blackberry Desktop Software does not work, I can only use the old version 5. Any idea?

Hi ljoessel
What happens when you try to install the BlackBerry Desktop Software?
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Can't get File/File info to work on image in Pshop CS5 or Bridge CS5

After I've pulled up an image and I go to file/file info, I get a big white box on the screen with the file name of my image across the top of it, and nothing inside. Just a big white box. It's the kind of box that an image would normally go into, not the kind of box that used to show me all the file info. At that point my system is somewhat frozen. I can click on the top choices, eg. Photoshop, file, edit, image, etc., but the choices are all greyed out, forcing me to force quit. What's going on?
I'm running an iMac with Snow Leopard, have 4 gb ram. I'm fully updated to Version 12.0.4, and when I click on 'about' under Photoshop to see what version I have, I see Version 12.0.4 x32.

Meri,
This isn't a solution but a possible workaround.
When you view your photo in Bridge instead of using File Info, why not view the information in the Metadata panel.
First I would go to the Bridge preferences, Metadata, and make sure that File Properties, Camera Data EXIF and Camera Raw categories are checked so the info will show up in the Metadata panel. You can check additional categories to show more metadata. (Camera Raw metadata will obviously only appear if the file has actually been opened in Camera Raw)
You should find the information you need in the Metadata panel.
As a aside, are these raw CR2 files from your Canon? Do you have the same issue with .jpegs or .tiffs, etc?
Does the issue still appear if you run Photoshop in 64 bit. I know SnakEyez02 say it didn't make a difference for him. Maybe it will for you.
To run Photoshop in 64 bit, quit Photoshop, in the FINDER select the Photoshop CS5 icon (the application NOT the folder) Command I and deselect the Open in 32 bit option in the File info window. Restart Photoshop.
Good Luck!

Since Firefox 4, I can get a background image to work using base64 encoded, but not a local file, this worked in Firefox 3, how do I resolve this.

Using either of the 4 examples shown below, to have a background image display inside about:blank worked in Firefox 3.x (using Stylish add-on), however since Firefox 4, only using the base64 encoded version of images works. Is there any way to fix this so I don't have to encode every image I wish to use? Encoding the image makes the stylish file absolutely huge, & a real pain to keep encoding whenever I want to change the image.
body:empty { background: url("resource:/res/images/OnFire.jpg")
body { background-image: url("resource:/res/images/OnFire.jpg")
body:empty { background:url("data:
body { background-image: url("data:
I've also previously disabled most of the add-ons, except for Status-4-Evar, Stylish, & Firebug, in an attempt to see if something else was interfering, but no change.
I can supply a copy of the previously working (FF 3.x) code to some of the about:blank styles if needed for testing purposes.

Type '''about:addons'''<enter> in the address bar to open the '''Add-ons Manager.'''
Hot key; '''<Control>''(Mac:<Command>)'' <Shift> A)'''
On the left side of the page, select '''Plugins.'''
Is it listed here? Select '''Disable.'''

How can get my Zoom R16 to work with garage band

I just up graded garage band but i can't get it to work with my Zoom R16 .
How do I solve this problem

Have you contacted the zoom folks? Have you looked for updated drivers?

Lost my ipod touch and is there any way i can get all my info deleted from it?

lost my ipod is there any way i can track it down or delete the info thats in it please reply

Only if you installed "Find my iPhone" prior to the loss, you could be able to log into iCloud and track or remotely erase your device. If you did not install and activate your account in iCloud, there is no other way to do that.
iCloud: Troubleshooting the Find My iPhone app
iCloud: Troubleshooting Find My iPhone, iPad, iPod touch, or Mac

How can change my payment info?

I'm trying to purchase something and I typed in my account number but I still can't purchase anything!

Do you have a valid credit card linked to your Apple ID?
Settings > iTunes & App Store > Apple ID: > View Apple ID > sign in and check.

Can't update payment info for CC

My Credit Card expiration date needs to be updated ASAP! It will be rejected on Mon. Aug 5th when Adobe tries to bill it again.
Each time I log in to "Manage Your Account" at https://creative.adobe.com/account/plans I get the dreaded Error Message, "We're sorry, something seems to be wrong on our end. Please try again later."
It's been like this for a long time. What should I do?
Nancy O.

I'm having the same problem with no luck.
They bill me 3 times from abril to June but since July I receive an email said that the can't charge my credit card, I check my statement and there is no trouble, enough credit is available to make my payment. Trying to update the credit card information to see if the recurring payment resume with no luck at all and receiving the same message
"We're sorry, something seems to be wrong on our end. Please try again later."
Gabo

HT3702 Who do I call so I can get my payment info to work

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