HT3702 wrong charge from my card
I found there were wrong charges from my CREDIT CARD, how can I sovle the problems? Thanks.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store
Similar Messages
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HT3702 Itunes charged my credit card too much
I don't understand. I called my bank for the number to call and fix it and a recording told me too go to the website. I need to dispute charges on my card. How do I do that?
If you are in the US then you need to add on your state's sales tax to an item's listed price. If that doesn't account for the difference then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Amount charged from credit card
I registered my ipod and 1 USD has been charged to my credit card. What is the reason for charging when i have not purchased anything?
I don't believe the two are related - registering an iPod alone does not require providing credit card info.
A dollar charge is common when a vendor verifies a credit card when a major purchase is made or authorized - before the final charge is made on the card. -
please help!
Hi..
You can report the problem to Apple using the email form here > Apple - Support - iTunes Store - Contact Us -
question about app itune, it automatically charge money from my card on Apr/24th, but i have not buy any music or any apps on that day!! what's wrong ??
Please look at your E-Bill and click report a problem.
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I got this message when I just finished my online ordering. "We're Sorry. Something went wrong with your request. Please try again later." and I didn't get confirmation email yet but I've been charged from my credit card already. Any suggestion please?
I am having the same issue. When I try to update my payment information I receive an error that states, "We're sorry, something seems to be wrong on our end. Please try again later.
After Adobe's servers were breached I received a phonecall from my bank, stating that someone had used my credit card at a hotel in Mexico (I live in Ohio). I closed that credit card and was issued a new card. I want to update my card information on my Creative Cloud subscription. I chatted via the web with a customer service rep today. He was anable to help me. He suggested I call the Care Center. The hold was estimated at 2 hours. All I want to do is update my card information so the next time Adobe automatically bills for my subscription the transaction doesn't bounce. -
HT3702 why do i have a $1.00 charge from Itunes on my credit card. The last app was free.
why do i have a $1.00 charge from Itunes on my credit card. The last app was free.
http://support.apple.com/kb/ht3702
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Hello,
Last night my daughter was trying to log in to take care or some apps she has. While she was doing so, she got a message that said credit card was declined. Three time that popped up on her. then I tired with my credit card, and the same thing happened. So I left it and tired calling. But do you think there could be a person to talk with **** NO. Now I am stuck doing this. So anyway's sorry to rant, I Checked my checking account today and found there were a charge from itunes of $1.38 on it. I then looked at my daughter account and found 3 charges of the same amount. Mine ended up getting a overdraft fee of $35.00.
My question is. What are you going to do about this? If I am unable to log in how can I get charged? does not make a hole lot of scene to me.How about you?We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
Is the credit card registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management
Each time that you add or change your card details then a temporary store holding charge may be applied to check that the card details are correct and valid (though that is usually $1 or the approximate local equivalent) : http://support.apple.com/kb/HT3702
Did your daughter owe any amounts to iTunes ? Does anything show on your purchase history : http://support.apple.com/kb/HT2727 ? If they are proper charges which you don't think that you should have then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Adobe Photoshop, HOW CAN I STOP Adobe from CHARGING MY CREDIT CARD !!!!!!!!!!!!!!!!!!!!!!!
CLAIM AGAINT ADOBE FOR UNAUTHORIZED CHARGES
JANUARY 2012 TO FEBRUARY 2015
Adobe Photoshop CS5.1 WILL NOT STOP CHARGING MY CREDIT CARD !!!!!!!!!!!!!!!!!!!!!!!
Adobe's system is set up to make it VERY difficult to stop charging your credit card AFTER you cancel, CALLED and CANCELED, call and CANCELED AGAIN
Our annual accountant caught that the charges were still being charged. Our book keeper (my spouse) thought that Abobe was one of our systems charges and it did not raise a flag until October 2014. We canceled at the end of MAY 2013 when our off site designer at their own office said that illustrator was better for him for the work we need and we no longer needed to use PSD . Month to Month means you can cancel when you want. The agreement is very clear that we can cancel PRIOR TO THE RENEWAL DATE. ADOBE PS is a great program, we love it, we DONT love being charged for 27 extra unauthorized months 29.99 = 809.73 !!!!!!!!!!!!!!!!. Adobe can see the service has NOT been accessed or has not 1 minuet of use time on any dat for 21 months. When they did not cancel I had a 1 hour 25 minuet RECORDED conversation to cancel the service in November of 2013. I was assured this time it was canceled and refunded. We trusted the manager we spoke and did not see the charges for Our accountant whom filed our personal taxes first week of October 2014 for Tax Year 2013 discovered the charges were still there.
We have called in October 2014, November 2014, December 2014, January 2014. Our company attorney said to dispute all charges from first date of cancelation.
A friend with the SAME issue of Adobe charging after canceling recommended this forum. ADOBE ARE YOU READING THIS ???
CASE # 210663517
membership order number (AD007677235)
CASE HISTORY SINCE JANUARY 31TH 2012
1) I ordered ONE Month to Month January 4th 2012, got a confirmation that it was month to month but they said it was for ONE DARN year. I fought for weeks to over turn that. We only need the program for a few hours every 7 to 16 months. We cancel the minuet we are done using it.
We were over charged 9 MONTHS at 29.99 they reimbursed 2 months.
SEE CORRESPONDENCE FROM ADOBE BELOW
Adobe Case Update
1/31/12
Your Adobe ID: PRIVATE NAME @GMAIL.COM
Your Case Number: 0207444190
Hello Gene,
We've reviewed your case and we really apologize for the inconvenience and for the past experience that you had, we tried contacting you to inform that we've successfully gave you free 1 month subscription but you were not available at that time.
Please call us back to confirm you got this message and also to confirm at your end that we have given you credit for a month for the subscription that you have.
Thanks & Regards,
Adobe Support
This email is in response to support case #0207444190 submitted by Gene K.
To respond to this update or review your case history, log in to the Adobe Support Portal online and look for your case number in the "recent activity" section. Should you need to send us additional information, you can do so by opening the case and submitting your update.
If you have difficulties logging in, consult the Adobe ID and Membership FAQ.
Thank you,
Adobe Customer Care
2) WE CANCELED MULTIPLE TIMES IN 2012, BUT WERE CHARGED EVERY MONTH. WE USED THE SERVICE DURING 2 MONTHS OF THE YEAR AND WERE REIMBURSED 2 MONTHS Jan and Feb but we used it again in July 2012 for 2 days.
2012 WE WERE CHARGED WITHOUT AUTHORIZATION AFTER CANCELATION 9 MONTHS @ 29.99 = 269.91
3) FEBRUARY 4TH 2013 TO OUR NEXT USE APRIL 26TH 2013 WE WERE NOT CHARGED we gained some confidence in the system.
4) ORDERED ONE MONTH TO MONTH ON APRIL 26TH 2013
5) CANCELED ON APRIL 28TH 2013
6) CALLED TO CANCEL AGAIN AFTER CONTINUED TO CHARGE MY COMPANY ACCOUNT until I lost my Company Credit card on a plane to my sisters funeral on the east coast. May 28th 2013 to June 26th 2014
7) OVER CHARGED BY 13 MONTHS @ 29.99 = $389.87
8) Our sibling passed away in July 18th 2014 and our company credit card was lost on the plane to east coast so Adobe could NOT charge 7.26.15
9) Seems the only way to stop them is to lose or cancel your credit card. See Adobe's email below sent 7.26.15
Adobe Creative Cloud <[email protected]>
7/26/15
We have been unable to bill the payment method on file for your account. To make sure you have uninterrupted access to Creative Cloud, please take a moment to update your billing information.
We don't want to see you go
10) September 18th 2014 we had to request one month of service again for 5 days to organize company marketing photo's for designers Illustrator Program, used our NEW Credit Card
11) September 23rd 2014 CANCELED month to month
12) October 19th 2014 called Adobe to ask WHY AGAIN !!!!! they charged card again?? THEY ASSURED they would refund and cancel and apologized AGAIN.
13) November 19th 2014 Adobe charged our new Company Credit Card AGAIN, I called for 1 hour 3 minuets I was assured it would be reimbursed and canceled. NEVER happened
14) December 19th 2014 Adobe charged our new Company Credit Card AGAIN, I called our attorney to get help to resolve.
15) October 20th 2014 to February 18th AGAING OVER CHARGED BY 5 MONTHS @ 29.99 = $149.95
16) January 23rd 2015 called Adobe to tell them we were filing a suit against for charging our card for 21 months of over charging with NO AUTHORIZATION!! Still have not heard back in 34 days.
18) February 27th 2015 I was given this forum to try to bring attention to ADOBE and the horrible awful practices they have.
Adobe will see that not one single minuet of time has been used of their online access from our account.
ADOBE, PLEASE CREDIT OUR CREDIT CARD ON FILE FOR 27 extra unauthorized months 29.99 = 809.73 !!!!
Purposefully not going away,
Gene K.This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
i bought a ipod 4th gen and when i try login in with my apple id it says my security pin is wrong but its the 1 from the card help!!
Contact iTunes. See the iTunes Store Account and Billing topic of:
Apple - Support - iTunes -
My kids have their own AppleIDs but have entered my credit card info to make purchases from their own devices. How do I remove my credit card information to prevent them charging to my card?
Hi Sconnor_USA,
You may be able to select None as a payment method, rather than having a credit card on their accounts with this article:
Change or remove your payment information from your iTunes Store account (Apple ID)
If you cannot select none, this article should provide more information on why:
Why can’t I select None when I edit my Apple ID payment information?
Thank you for using Apple Support Communities.
All the very best,
Sterling -
So I need to buy a TV series on my family's account, and we want it just to charge the credit card and not the money from an iTunes Card that's already on the account. Is there any way to do this?
I am pretty sure it will always use the credit card unless payment method is set to none.
That has been my experience anyway.
They already have the money from the gift card so would rather collect from your credit card. -
If I have an iTunes gift card already redeemed on my account, than how do I buy a song using the money from the gift card instead of charging my credit card?
Hi, in my case It did not use the balance first. I had balance but it used my credit card. Do I have to sign in Itunes first? Thanks.
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Can Apple TV use the balance from my iTunes Store when renting a movie? I couldnt find the option so I believe it will charge my credit card it made me add to the iTunes Store settings.
For the avoidance of doubt, you must have enough of a balance to pay for the rental in full, it won't take the balance and the difference by credit card. If you don't have enough of a balance it will all be taken by credit card.
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HT1689 I cant get an in app purchase to charge from my iTunes credit instead of my credit card.
Why won't an in-app purchase charge from my current iTunes credit instead of my credit card? I have $100 store credit and can see the credit in iTunes.
If that the only message that you get ? If you are also getting a message to contact iTunes Support then (these are user-to-user forums) :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag
- click on the Contact Support at the bottom of the left-hand column
- click on Contact iTunes Store Support on the right-hand side of the page
- then Purchases, Billing & Redemption
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