HT3728 airport utility does not see my time capsule

I got a Time Capsule for Christmas, have hooked it up, turned it on, then the Airport Utility. The airport utility has not found it - I have reset it using the button on the back several times and still nothing. I have also restarted my computer, which is a new macbook pro, but nothing.
Advice please! I am new to Mac and am quite frustrated, considering returning the Time Capsule, if I can ...

That was not helpful of Apple at all, as this is a much trickier setup..
I have just posted details in another thread. Longish post I am not sure how to reference a particular post.
https://discussions.apple.com/thread/3528704?tstart=0
Please follow those instructions to load 5.6 airport utility.. as you will find it much better.
In your case you will need to do the same thing but on the airport setup.. which is another layer in to ethernet.
But the idea is the same.. do not use automatic setup of the wireless IP settings.. you need to do it manually but it is relatively easy. Again you need to make sure your ISP is not using a 10.x.x.x address as many do.. the cheap skates are saving IP addresses. If they do that you will need to use manual setup of the TC as well.
You will still want to do the setup of the TC by ethernet.. but can use wireless once it is done.
Exactly as in the other thread, go to airport in network preference and go to the airport setup, then fix the IP address as I have shown.
If you need more info try to ask specific questions .. screenshots also help.

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HT1998 My iPAD can use the internet through my airport extreme, but the airport utility does not see it so I can't create a guest password. What am I doing wrong?

My iPAD can use the internet through my Airport Extreme, but the Airport Utility does not see the device so I can't set a guest password.

If your Mac is using the Lion operating system with recent updates, it will be necessary to download and install AirPort Utility 5.6 for Mac OS X Lion
Open Macintosh HD > Applications > Utilities > AirPort Utility 5.6
Select the AirPort Extreme and click Manual Setup
Click the Wireless tab just below the row of icons
Click the Wireless Network Options button
Remove the check mark next to Create a closed network
Click Done, then click Update to save the new settings and allow 25-30 seconds for the AirPort Extreme to restart

How do I connect to Time Capsule from a Windows 8.1 machine which is on a Windows domain. I have been able to connect from a Windows 7 machine on a Windows domain to a Time Capsule. Airport utility is not displaying the Time Capsule Win8.1 machine

How do I connect to Time Capsule from a Windows 8.1 machine which is on a Windows domain. I have been able to connect from a Windows 7 machine on a Windows domain to a Time Capsule. Airport utility is not displaying the Time Capsule Win8.1 machine.
I have checked that the firmware has been updated to 7.6.4 . Similalrly the Win8.1 machine has been loaded with the update specified in another discussion.

Firstly how are you connecting to the TC.. wireless or ethernet?
Please open a command window and ping it.. ping by name and by IP address.
If ping succeeds at least by IP it should work.
In windows explorer type
\\10.0.1.1 (or whatever the TC ip is.. that is the default).
Having the airport utility for windows loaded can help the process. As it loads bonjour for windows.
7.6.4 firmware on the TC is useless. It works better on 7.6.1
If the ping does not succeed by either name or IP address yet you have internet through the TC, then your network is setup wrongly. You are have firewalls blocking local IP. Take down all the firewalls.

ATT hooked up new u-verse router, now time capsule does not work and airport utility does not see it ?

ATT hooked up the new U-verse router replacing the older 2wire router. Old 2wire router worked fine with Airport +Time Capsule. Now only the amber light flashes. When I try to reconnect with Time Machine it does not find the Time Capsule nor does the airport utility find the Time Capsule. Any help?

Okay, the 3801HGV also doesn't bridge - but there is a workaround. Info on the workaround comes from 'SomeJoe7777' at this link:
http://forums.att.com/t5/Residential-Gateway/U-verse-for-BUSINESS-2Wire-3600HGV- bridge-mode-or-another-AT-amp/td-p/2707013
As for connecting to your TC: the 3801HGV uses a default IP address of 192.168.1.254. It passes out IP addresses to your networked devices, and all of those IP addresses will be 192.168.1.something. The TC uses a default IP address of 10.0.1.1. As your primary router, if the TC's defaults weren't changed, the TC would be handing out addresses to your networked devices that are 10.0.1.something.
If your computer has an IP address of 192.168.1.something, it won't be able to see the TC if the TC's address is 10.0.1.1 (or anything else that's not 192.168.1.something). Hopefully that makes sense!
Go into System Preferences on your Mac, and click the Network icon. Click on Ethernet on the left side, and you'll be able to see what IP address your Mac has been given. My guess is that it has a 192.168.1.something address from the 3801HGV.
If I'm right about the 192.168.1.x address, and that your TC is running with 10.0.1.x addresses, then that's why your Mac can't see your TC. In this case, you need to change the Mac's Ethernet setup to manually set your Mac to a 10.0.1.x address for the TC to see. To do this, go to System Preferences, then Network, then click Ethernet on the left side.
Set the Configure IPv4 dropdown to 'Manually', and it will open up some places for you to fill in information:
IP Address: 10.0.1.15 (or a similar number that won't conflict with your TC's address, but starts with 10.0.1)
Subnet Mask: put in 255.255.255.0
Router: 10.0.1.1 (I'm assuming here that your TC was running with the default IP address; if it was something different, then set Router to whatever IP address your TC was using.)
Then, click the Apply button to make your changes active.
Now, since your Mac's IP address will be in the right "subnet" for your TC, they should be able to see each other. (It's kind of like having to live on the same block as someone to be able to talk with them. In general, if your computers don't have similar addresses, they can't talk to each other. Of course that's simplified greatly, but you probably get the idea...)
Once you've got the IP addresses matched up, you should be able to see your TC. At that point, you can update the TC to work with the 3801HGV. I recommend setting it to bridge mode, but if you can follow SomeJoe7777's advice, go for it!

Airport Utility does not see Airport Extreme Base Station

Purchased Airport Extreme yesterday at Apple Store to replace old Netgear Router. Wanted wireless network to work with 2 identical HP Laptops running XP with SP3 and 2 iPod touches, and possible future purchases of iPad 2 and Apple TV. Installed Airport Utility software from CD on Dell Studio running Windows 7. Connected Airport Extreme to cable modem and Dell Studio. Ran Airport Utility software to configure Base Station but it did not recognize the Base Station. Base Station had blinking amber light. Did have internet connectivity on Dell Studio, and wireless internet connectivity on 2 iPod touches, and on one HP Laptop. No wireless internet on other HP Laptop. But wireless internet connection was unsecured and Airport Utility did not see Airport Extreme so could not configure it to make it secure. Contacted Apple Customer support. After 30-40 minutes of attempting several different possible fixes only able to use Airport Utility to configure Airport Extreme remotely, wirelessly, from one HP Laptop, not the Dell Studio that is directly connected to the base station. Now that the base station is configured the network is secure. However, second HP Laptop cannot connect to primary wireless network. I created password protected "Guest" network using Airport Utility, and laptop is able to connect to this Guest network. From reviewing forums am now able to configure Airport Extreme with Airport Utility by using "Configure other" on Dell computer. But utility cannot find device by scanning. Would like to find way to (1) have Airport Utility on Windows 7 Dell see Airport Extreme by scanning and not using "configure other," and (2) have 2nd HP Laptop connect to primary network and not "guest' network. Any assistance would be greatly appreciated. Thanks.

Bob - Thanks so much for your quick reply. I followed your suggestions and, to go into perhaps unnecessary detail, I'll write what I did. I completely disconnected the Airport Extreme Base Station (AEBS) from my computer. I disabled Windows Firewall, uninstalled my anti-virus program, and uninstalled Airport Utility and Bonjour, recycled by cable modem (took out the battery and unplugged it for about 20 seconds), then restarted my computer. After the computer booted up, I verified that windows firewall was disabled, reinstalled Airport Utility and Bonjour, then reconnected the cable connecting the AEBS to the computer (to one of the three ethernet ports, and I tried each of them in case one was faulty) but not to the cable modem as my firewall was disabled and had no anti-virus software. I also reconnected the AEBS power chord. I opened the newly reinstalled Airport Utility software and it did not find the base station. Only when I used "configure other" was I able to access the AEBS. I recycled the modem again, but that did not help. I turned on the firewall, installed anti-virus software, connected the AEBS to the modem, the light turned green, and I was able to access the internet on the primary computer and the wireless network gave me internet access on my laptops. But I was still not able to have my main computer, the one directly connected to the AEBS able to see it, and configure it, without utilizing "configure other."
Also, any idea why one of my laptops can only access the "guest" network? When it attempts to connect to the primary network it will stay on "acquiring network address" for what seems a few minutes, then switch to the "guest" network and connect immediately.
Any help would be greatly appreciated.

Connected to Airport WiFi Net but Airport Utility does not "see" the AE(n)

Have both the Airport Extreme (g) and (n). Have no problems with the AE(g) which I am using now, but the AE(n) somehow does not appear in the "Airport Utility".
I see the new AE(n) in the Airport Finder selection tool and I connect to the AE(n) network WiFi. The connection is successful and I get all of the vertical black semi-circles showing connection. Then I open Airport Utility and attempt to scan to see the AE(n) and it does not appear.
I've tried to hard reset the AE(n) and configure using Ethernet. The AE(n), appears in Airport Utility when attached by Ethernet. Once configured. I disconnet the Ethernet cable and connect to the new WiFi network but the Amber light flashes, the AE(n) does not connect successfully to the DSL modem and my iMac (Core Duo) Airport Utility program fails to "see" the new base station. I am going nuts. Pls help.
I did read through other problems and the troubleshooting section and did not come accross this same problem.

Spent 75 minutes on the phone with Apple support. At the end of the day learned a few things.
1) Hold down control key to get additonal wireless config options including one which allows 802.11b/g only
2) Using "Other" as a network option in the Internet Connect application solves the problem that only "WPA" password is allowed while I have configured my AE to WEP. You need to type in the AE network name but you are allowed to choose the correct password schema
3) Using "Network Utility" and pinging 10.0.1.1 found out that I had 90% packet loss and that my new AE(n) is most likely defective and in need of replacement...
After all that am back to using my AE(g).

Airport Utility does not see Base Station but I'm still online

I have an original airport base station and just downloaded Airport Utility 5.5.1
The base station is working because I'm online with it posting this thread.
But Airport Utility 5.5.1 does NOT see it...
The strange thing is that I have one of the early dome Airport Extremes here as well. That one IS recognized but the Airport Utility.
Anyone have any suggestions as to why the original Airport is not showing up in the utility even when I know it's obviously being seen by my card and connecting to the web?
Thanks
g

Did you power cycle your network as follows?
Power everything on the network down, order is not important
Wait a few minutes, then start the modem first and let it run a few moments by itself.
Then start the next device connected to the modem and let it run a few moments.
Then start each device the same way until everything is up on the network.

Airport Utility does not see devices

Ok... this started because i noticed that iTunes was not seeing my remote speakers connected to the airport express... so i start looking into it. Mind you, the whole time i am connected to my wireless network. I have an airport extreme that is connected to the cable modem and an airport express on the other side of the apartment that has the speakers connected to it. My wife's laptop sees both devices, as does the iMac... when i run airport utility on both, no problems. However, when i run it on my MacBook Pro... nothing, i rescan and rescan.... and nothing.
Any ideas on what i should be looking at?

Me too- but I have a Leopard G5 tower that can still see the Airport Express (g) and I have a Tiger MacBook that can also see it. Both can see it via the utility and via iTunes. But my Leopard MacBook Pro cannot see it for either service, though my connection still works. When I restart the Airport, I can briefly see it in the Utility, but it never reads the config and just spins forever. I've reinstalled the utility, but no dice.

Internet working by Airport Utility does not see my Apple routers

I have a home network with a Time Capsule, Airport Extreme and Airport Express all connected via WDS. I recently added the Airport Express to the other two. Not long after, I noticed that my auto Time Machine backups weren't working anymore. When I use the Airport Utility, it says it is unable to find any Apple wireless devices. The thing is I am connected to that network wirelessly, Internet is working, green lights on all routers, and I can see other Macs on the network. I try rescanning but don't see it.
When I just logged onto the network with a different computer, for a brief moment I saw all 3 routers in Airport utility on this other machine, all with green lights, but then they disappeared.
Any ideas?

I thought I'd follow up my own post in case others end up having the same problem. I think the issue I've run into is when you have a Time Capsule participating in a WDS. Since I have an 802.11g AX, I have to use WDS rather than 'extend' the network to connect them. For some reason when I do that, none of my laptops see either router in airport utility anymore, and Time Capsule won't do backups, even though network connectivity and internet use is fine. I should note that I also have an AE 'extending' the network on N. When I removed the WDS and just have the two 'n' routers connected via 'extend', all went back to normal. Odd...

Airport Utility does not see base station

Hello,
I just got an Airport Extreme. I am able to connect to it from mac and pc running vista but I am not able to see the base station from the airport utility on the windows platform. I can see it from the mac. Any ideas why - am I missing something on the windows platform.
Thanks
Praveen

Thanks for your answers. I found this answer in a different thread. Once I unchecked CheckPoint VPN software - the base stations now show up in Airport Utility.
Re: iTunes 7 for Windows Vista: AirTunes won't connect to remote speakers
Posted: Jun 25, 2007 6:06 AM in response to: Vanlew Reply Email
I had same frustrating problem.
I was able finally to restore AirTunes.
In Local Area Connection Status.Properties
In the "uses the following Items" list,
Item "Check Point SecuRemote" appears.
This is the VPN CLient that was installed to let me log in to my office network from home.
Uncheck SecuRemote, OK; iTunes Speakers button shows.
Check SecuRemote, OK; iTunes Speakers button disappears.
This looks like a bug in Checkpoint Software.
In your case, something else may be interferring.
Other OS Vista 32 bit - SecuRemote beta for Vista

AirPort Utility does not see AirPort Extreme Base in G5 but see it in PB G4

Moreover I cannot lease an IP from AirPort Extreme Base with my G5, I must use manual IP set in order to connect. Every things works fine with the PB G4 which had an import setting from the G5 before the trouble began.

Sorry I had so many change in Hardware I have an AirPort Extreme Base and AirPort Utility works fine with the PowerBook G4. When you open Network Preferences and click advanced you will see TCP/IP
if you open it you see configure IPv4 you should Using DHCP.

AirPort Utility does not see AirPort in G5 but see it in PB G4

Ich cannot lease a IP from AirPort Snow with my G5. Manual setting with IP works good but DHCG gives me a 169.13. IP
everything works good with my PB G4 with a setting importiert from G5 before this trouble appears

Sorry I had so many change in Hardware I have an AirPort Extreme Base and AirPort Utility works fine with the PowerBook G4. When you open Network Preferences and click advanced you will see TCP/IP
if you open it you see configure IPv4 you should Using DHCP.

Time Machine does not see a Time Capsule external drive

Time Machine will not recognize an external drive attached to my Time Capsule, even though it did so last week. How do I get it working again?
Until last week, I was using Time Machine to back up to a Verbatim 2 TB drive attached to a Time Capsule. It occasionally hung, requiring me to restart the Time Capsule in order to get backups working again, so I bought a Seagate 2 TB drive to replace the Verbatim in case the problem was a flaky drive. Now I can't get Time Machine to recognize either disk when the disk is attached to the Time Capsule.
Both disks are formatted in Mac OS Extended (Journaled). Both disks work correctly when I attach them directly to my Mac. When I attach either disk to the Time Capsule, Airport Utility shows the external drive, shows that sharing is enabled, and I can even mount the Time Capsule with Finder and see the external disk with Finder. But when I try to Select Disk in Time Machine Preferences, whether or not the Time Capsule is mounted with Finder, Time Machine Preferences doesn't see the disk—the only choices of disk are My User Account on the Time Capsule, and Other Time Capsule.
Restarting my Mac and restarting the Time Capsule does not help. Software and firmware updates are (and have been) up to date. I'm running OS X Mavericks 10.9.2 and Time Capsule version 7.6.4.
To reiterate, this was working a week ago. How do I get it working again?

If nothing in your configuration has changed, you can try plugging the disks one at a time directly into your mac, run Disk Utility and perform a Repair Disk. If any errors are displayed, rerun Repair Disk until there are none. Then try them back on the Time Capsule.

Airport utility does not see airport extreme

I get internet just fine, even wirelessly, no issues, yet when I launch the Utility I get this.
Same deal on my laptop, the MacPro is hard wired to the router which is then wired to the comcast box. It all works fine, but I now have no control over the settings on the device, I need to get at them. Is there a way to access this unit via a web browser bypassing the utility?

I am running a MacPro 3gig Quad with 10.7.5 since it is an older MacPro and will not load Mtn Lion.

Time Machine does not see old Time Capsule backsups after change in network setting?

Hi all,
Just brought our TC to our summer home for the season and have a few issues.
Instead of using it as our router, I added it to our existing AEBS network. After doing this, all of our macs did not backup for a day or so. Once I noticed this issue, I pointed them all back to the TC drive and backups have begun again.
However, 8 months worth of backups are no longer accessible via Time Machine on any of the macs. The files are there on the TC disk and they sorta show up in Time Machine. That is, they are showing up on the right hand side as dates and little lines, but these dates and little lines are dead links. (the equivalent of being greyed out and unavailable)
Why did this happen when simply changing the TC network settings? More importantly, how do I fix it so my older backups become available again?
Thanks!
Stu

The grayed-out lines mean that whatever's in the Finder window wasn't backed-up on that particular backup.
Try selecting your Computer name in the Finder sidebar (or pressing Shift+Cmd+C) before Entering Time Machine. That will show one folder representing each the volumes (disks or partitions) currently connected. Without changing anything on the Today (Now) window, click one of the backups in question. That should show a folder for each volume that was included in that particular backup.

HT3728 airport utility does not see my time capsule

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