HT3743 I purchased an iphone 3g that was to be open to any carrier, I went to restore it to my itunes account and get a 1015 error, can this be fixed. I am new to the iphone and like the product but cannot buy new. Please help. THANKS
I purchased an iphone 3g that was to be open to any carrier, I went to restore it to my itunes account and get a 1015 error, can this be fixed. I am new to the iphone and like the product but cannot buy new. Please help. THANKS
You got ripped off. You bought a hacked/jailbroken phone. That's what error 1015 means. Return it and get your money back if possible and buy a phone from a legitimate source.
Discussing jailbroken / hacked phones is forbidden by the terms of service. Jailbreaking / hacking voids any warranty and forfeits your right to support here or from Apple. You can not get help here.
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Hello DreamCakes,
The following article provides the necessary steps for restting your security questions.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
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Welcome to the Apple Community.
You first need to sign into the account in iTunes on your laptop, then you need to transfer the content from your moms laptop and import it into iTunes on yours. You can do this in a number of ways, either over a network, with an external drive, or even a USB stick.
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i was upgrading my ipad, for atleast 4 hours.. the screen remains itunes.. and i dont know what to do.. please help me
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iOS 4: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
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http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
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http://support.apple.com/kb/HT4623
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Cheers, Tom -
I recently upgraded my IPhone and for 1 person I began receiving this "7233375 Error Invalid Number. Please re-send using a valid 10 digit mobile number or valid short code". I receive text from this person but cannot send. Please help. Thank you.
Hi there
I’d be happy to help with this messaging error! This will be due to the device storing the number incorrectly. Please do the following to resolve the issue:
Delete texts from both old number and new
Delete any call logs including these numbers
Delete old number from contacts
Delete new number from contacts
Restart device
Send text to the new number directly (do not save as contact)
Once the text sends successfully, you can then save as a new contact
I hope this helps!
Charise -
my iphone 4 would not back-up to to pc "because an error occurred" anyone offer any solutions to this, I want to restore my phone to factory settings and reinstall my data but cannot back up first. Original problem is that I cannot connect to any wifi system anymore - have tried resetting network settings but did not work.
Try 1 step at a time and do a backup, if no joy then do the next step:
1. Switching off your anti-virus and firewall.
2. Computer iTunes menu > Edit > Preferences... > Devices > delete your backup -
What the ****? I don't remember my **** security answers and I just put $35 on my iTunes account and I am not able to buy anything! I'm so mad! I anwered those questions stupidly and I did not pay attention. And that extra email? I don't have a clue. I am seething and desperate. & I refuse to create a new account with all that mula on the line.
If you don't have a rescue email address, or you don't know what it is (you won't be able to add/view it until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
Hi, my name is Molly and my iPod has a backlight but it won't turn on, it's a fourth generation if that helps. I have looked in settings for anything about the backlight but there is nothing please help as I cannot find anything
Go to Settings>Brightness and make sure it is maxed out.
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
i can't connect my iphone to itunes or the activation server cannot be reached , please Help me ! , thank you
I am having this problem too. Anyone pls help!
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Hi I've pulled my sticker off my itunes redeem code and I'm wanting to know hw I can retrieve my money or atleast have it transferred into my itunes account , and I've tried apple support it's not helping at all
If you haven't remove the code from the card then you should be able to redeem it onto your account e.g. via the Redeem button under Quick Links on the right-hand side of the iTunes store homepage on your computer's iTunes, or via the bottom of the Music tab if using an iOS device
Redeeming a card : Redeeming iTunes Gift Cards and content codes -
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Hi..
Try re downloading ...
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
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If a restore did not fix it, you have a hardware issue--possible bad wi-fi radio.
Basic troubleshooting steps.
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Welcome to Apple Support Communities
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