HT3743 Once I have the "plug into iTunes" picture on my phone....
I am trying to restore my phone but it says "This device is not eligible for the requested build".
The instructions say that I must have unauthorized modificaitons and that they should be removed first.
How do I uninstall unauthorized modifications? I can't even get into anything on my phone!!
So, what do I do now??
If your iPhone has been jailbroken or hacked to unlock it from a carrier you will not get help here. The terms of use of this forum prohibit discussing unsupported activities on the phone.
Similar Messages
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Hi. Today I was reinstalling the facebook app. While the app was loading I went on the AIM app. My Ipod, once on the AIM app, froze. I held the sleep/wake button for several seconds and it still did not lock or turn off. I then held the home button and the sleep/wake button at the same time for several seconds, and it finally did turn off. I waited about a minute and when I held in the power button for several seconds and all I got was the apple screen and then it had the picture that said plug into itunes. I plugged it in my computer and itunes opened. My Ipod still had the picture that said plug into itunes. Im very upset about this. I have an 8gb, 4g, 9 month old Ipod touch. No problems with it until now. My warranty expires in February of 2011. Is there anything I can do at home to fix this? I did go on the common problems page and tried it and my Ipod still did not work. I have an apple store about an hour away from me. Is it nessasary to go to the store? Anything I can do at home? I appreciate your time and answers.
Thank you,
MirandaThat happened to my brother earlier. He went into Facebooand then into another app and the same thing happened. he ended up having to restore it. Mine stayed with the Apple logo for a bit but its back to normal after pressing the buttons a million times. I hope you get your problem sorted. Goodluck!
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I connect my iphone 4 to the itune. It asked me to download a new update for my phone. After I downloaded the update, the itune no longer able to detect my iphone through the USB. My phone is un-responsive showing the plug into the itune icon only on the screen. Please help.
http://support.apple.com/kb/HT1808
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My ipad 3 is frozen on the plug into itunes page - it won't turn off or on - just stuck. I have tried to follow advice I have found on these pages but I don't know how to connect the ipad to my mac (the advice is to connect ipad to mac and there is no usb port on an ipad). If anyone could help it would be appreciated. Going nuts.
I think you should probably also read the iPad User Guide. You didn't say what version of iOS your iPad is running, so here's the links to both the iOS 6 and iOS 7 (PDF) versions:
iPad User Guide for iOS 6
iPad User Guide for iOS 7 -
please help!! my iphone 4 battery died then when i tried to charge it the plug into itunes came up as my phone has gone into recovery mode for some stupid reason! i have tried tinyumbrella as itunes is giving me no other option but to restore, i dont want to restore as i have very important photos of my babies that i havnt backed up yet and CANT loose!! iv tried holding the 2 buttons intogether but that doesnt work either ! there is bound to be a way around this without loosing my photos. im tamping with apple, this shouldnt happen ! aswell as worring bout loosing all my photos and now i have no phone so am paying for a contract that doesnt even work . please please please helppppppp ! x
If your phone is in recovery mode, all the data on it, including those photos, is already lost. Leaving important photos on a phone for any length of time, such as baby pictures, as you've found out is a terrible idea.
You've no option but to restore your phone. -
tried updating to ios 6 on iphone 4 has completely shut my phone off tells me i have to plug into itunes and restore to factory settings but will not let me do this?? need help???
Interceptor94 wrote:
What should I do short of restoring my phone to factory settings?
Nothing. The message means you MUST restore your phone to factory settings. There's no way around this . Your phone is in recovery mode. That's the only way to get it out. -
My ios update keeps getting stuck on the Restoring iPhone software stage. I uninstalled iTunes and reinstalled it again, but still nothing. Now I can't even use my phone as it shows the plug into iTunes screen. Please help!!!! Thanks,
A Restore first downloads a new copy of iOS to your computer. On a slow Internet connection this can take a long time. How fast is your connection? How long would you expect it to take to download 900 MB?
That's assuming nothing is interfering with the download. Some firewalls and antivirus programs will block the download or slow it down. So you should temporarily disable your security software. Security software can also block the update after the iOS download is complete. -
Tried restoring my iPhone 4s iTunes said it couldn't restore it and now iTunes won't recognize it and the screen is frozen on the plug into iTunes message
iOS: Unable to update or restore
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I updated my iphone but it is requiring me to plug in to itunes, I can not get in to it bc my laptop is broken, is there anyway around it? Can I get out of the update? It is stuck on the "Plug into iTunes screen"
If you are in a screen to plug into iTunes, then the device is in recovery mode. Your only option is to connect to the computer to restore the device. http://support.apple.com/kb/HT1808
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after loading in the new 6.1 software on my iphone4 is locked on the plug into Itunes pic.then "iphone could not be restored. The device isn't eligible for the requested build
Any Error messages or Alerts...?
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When i charged my phone,The plug in itune picture came out.But when i plug in my computer,the apple keep coming out and going off.So what should i do?
to me it sounds like it need repair
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My IPhone doesn't turn on and keeps in the "plug-into-Tunes-screen" after update to new IOs 5.0 yesterday. I also tried to restore it, but it still keeps in the plugin mode. In ITunes the IPhone doesn't show up as a device anymore, but Windows 7 detects it as a camera. I started the problem diagnose via ITunes and it says "iPhone can't be found".I'm using the new version of iTunes.
Can anyone help me?I have the exact same problem and have just logged on here to see if anyone can help also? My iphone is up and working but itunes won't recognise it as a device... just updated itunes aswell.
Any help would be hugely appreciated!! -
TS1363 my ipod is stuck on the plug into itune screen?
my ipod is stuck on the plug into the itunes screen
The only thing you can do from here is plug into itunes and restore the device. You will lose all your content but you will be able to use and resync your device.
http://support.apple.com/kb/ht1808 -
my phone wont go off the connect to itunes screen t when i plug it up,it does nothing????
C Mawle wrote:
Thanks. I have followed all the instructions as recommended and nothing has worked so it looks like the restore/update may have been interrupted - would loss of internet connection do this?
Yes it would, possibly even brick it.
Have successfully connected my ipod nano with iTunes so looks like the device driver is working.
Can I use my ipod nano USB connector to check?
It is not much help to you, since the device that you need still not recognized.
Anyway looks like I may have to swallow the loss of data. Have set-up a call for tomorrow with Apple support so will wait until after this before doing the factory restore!
Good luck, but if you expect miracle from that call good luck again. -
please help
Hi Samantha,
Are you aware that if you restore your ipad that you will lose all data from your ipad and very difficult to get it back unless you had previously made a back-up of your data on itunes or in the cloud. and that would be on the computer you set those up on. (There are some independent apps out there that might help restore data but I don't have any experience with them...)
Also, I think if you restore on another computer you're supposed to have administrator rights and have the latest itunes update. And I think if you sync (if restoring is considered syncing with another computer, you'll be locked out of your computer or a new one.)
I don't know if there is a way for you to safely eject your ipad from your mom's laptop and find another way, but please read this
http://support.apple.com/kb/ts1275
Also, I suggest you start a new post and title it something like First, stuck on update and now on Restore on another computer. Please HELP! And then tell the story of your problem that you originally included and your follow-up efforts to restore given a suggestion on previous post (though I think you SHOULD AVOID RSTORE if you can.) And refer them to your original post
https://discussions.apple.com/message/22050045?ac_cid=tw123456#22050045
Hope this helps and if you can get back to your ios before the upgrade, stay with it. I hope it all works out for you.
FYI - If it's a new or refurb bought within the past year you might be able to have it replaced by Apple.
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