HT3775 Dear Apple, i took 4 videos from my friend's windows 8 pc but all of them shown a error that To see if additional software is available that will enable QuickTime Player to open the movie, click Tell Me More." what should i do now? please help me A
Dear Apple, i took 4 videos from my friend's windows 8 pc but all of them shown a error that To see if additional software is available that will enable QuickTime Player to open the movie, click Tell Me More." what should i do now? please help me Apple
If the videos are .wmv files, VLC from VideoLAN will play them and pretty much any other media format.
BTW, we are not Apple; we're just users like yourself.
Similar Messages
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to see if additional software is available that will enable QuickTime Player to open the movie
Generally, this requires installing Perian, or the free version of Flip4Mac if the movie is an unprotected WMV file, or using VLC. Some formats, such as protected WMV files, can't be played in Mac OS X.
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my husband bought ipad 6mos ago in dubai for my daughter unluckily the ipad got snatched at redeem but almost damage with the dent and got no power, what should i do?please help. that i pad is very much important to us,only the box i have here, what should i do if they dont allow to fixed it?
You can try taking the iPad to an authorized service center in the Philippines:
https://locate.apple.com/ph/en/
but since the iPad sold in the UAE is specific to that country (the government there requires that Facetime be blocked), a Philippine service center may not be able to service your iPad. You can ask though. If they cannot help, then you would probably need to send the iPad back to the UAE for service.
Regards. -
am using iphone 3gs and updated it to ios 6.1.3, after this when i restar the phone and put the sim back it said that your phone cant be avtivated because the server is temporarily unavailable, my sim is also undetected. what should i do now please help.
If your iPhone was hacked/jailbroken to use a different carrier then the update locks it back again to the original carrier.
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what should i do. when i start my phone the message display me like the sim card inserted in this phone does not appear to be supported. only the compitable sim appear to be supported carrier may be used to active the iphone,
now please help me with probelm i am having an iphone5 with me but what should i do with it bcs it dosent work my carrier please help me what should i do ?Send it back, as you won't be able to activate a Sprint iPhone in India, nor will you be able to get the sim slot unlocked since you're not a Sprint customer. Your parents bought the wrong iPhone.
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please help me to activate my iphon 3gs , when i update my software from ios 4.1 to ios 6.1 then i connect to itunes & it displays that we are unable to continue with your activation or activation sever not found. pleses...plese help me .
We can't help hacked/jailbroken iPhone here, you have to google for solution.
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I tried to open .mov from an email and imessage and quicktime says it cant open and to click tell me more but then it doesnt give any information. Ive never had a problem opening videos made from an iphone and emailed before. These arent long clips.
i downloaded Quicktime 7 on my imac but it still wont open?
MOV refers to the file container. (MOV is the generic Quicktime file container.) Unfortunately, there cam be many different problems here.
1) People with different system configurations can place audio and/or video data not compatible with your system into MOV files, send them to you, and they will not play if you do not have the proper codecs installed for the QT 7 player to play them. Therefore, it is normally recommended that you determine what audio and video compression formats were used to create the original file. If the files do not open in either the QT X or QT 7 players, then you can check the file's "Get Info" window to see the the Mac OS X Finder recognizes the compressed data format(s). If it doesen't, them you can try opening the file in an alternate media player like VLC (free download) to see if that play can open, play, and/or tell you the compression formats. Lastly, if an app like VLC can't help you, you can download a generic media information app like MediaInfo (also a free download) to examine the file.
2) Once you know the compression formats use in the file and the Mac OS X version, and QT player being used, it is usuall a simple matter to determine if the compression format is supposed to be compatible with the QT player used for your Mac OS X or IOS device. This will tetermine whether or not the file can be played natively or must be converted to a different compression format for playback
3) In a very small percentage of cases, it may turn out that the file sent to you is either correpted or violates a security update installed on your system that prevents plaback. In the case of a corrupted file, about the only thing you can do as request the file be resent to you and hope for better results. In the case of a security problem, the file may be playable and/or convertable by a third-party application that gets around Apple's security trapping that prevents playback.
4) In the future, if you have problems opening or playing a file, please be more specific as to the nature of the problem. Specify the specific modal message you are getting or describe whether the player quits without a message, crashes, or will not open under one user account but does open under another.
and how would you resolve this issue on your iphone but updating quicktime player?
Your original message did not indicate that you were trying to play the file on your iPhone. Since the QT 7 player better handles the playback of "legacy" compression formats—especially under Mavericks—many users are advised to install the QT 7 player to handle compression formats no longer playable by the new AVFoundation software embedded in Mavericks. In addition, the QT 7 player is supported by an older 32-bit structure embedded in the Mac OS X v10.6, 10.7, 10.8, and 10.9 operating systems which can still access third-party codecs if your system is configured for their use—another reason for keeping QT 7 installed on a computer system. Unfortunately, such options will not fix blayback problems on an IOS device where it is normally easier to convert unsupported compression formats to natively supported compression formats—primarily H.264 video with AAC audio in MOV, MP4, or M4V file containers. -
I wanted to view a document with a .flv extention (0.1. Launchpad.flv) on my mac book pro. The following message came up
The document "o.1. Launchpad.flv " could not be opened.
The movie's file format could not be recognised
Is there some additional software is available that will enable quicktime to open the movie?I'd get VLC & try that, although Perian may still work to play within quicktime, but it's no longer being developed.
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I was trying to load an online game, and it said "Shockwave Player Error-to view movie, please switch to 32-bit mode." IT WOULDN'T WORK WHEN I TRIED IT! WHAT SHOULD I DO! PLEASE HELP SOON!
Update your Flash from Adobe's website. If that doesn't work, tell the webmaster they aren't using a portable version of Flash that is as compatible with as many browsers as possible.
Please don't use all uppercase. In internet etiquette it means you are shouting. -
I have home videos from a Sony DCR-HC20 and am trying to get them onto my IMac in itunes or imovie and I have it plugged in with a USB and don't know where it is or what to do next.
Hello, not certain, but turn the Camera onto Play if it has such a setting, does it show up in iMovie then?
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I upgraded to iOS 7 yesterday on my iphone and now none of my apps shows me any new message and when i open the apps it says "Connect to itunes for push notifications". Please help!!!
Same here. I don't know how to solve the problem, but I figured out a way to close the app without re-starting or resetting the phone. If you click ok and then press the home button twice really fast before the dialog box shows back up, you can put the phone in multi-tasking mode and close the app without having the shut the phone off or reset it. Anxiously awaiting the fix for this since I have several apps I use that I can access at the moment.
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I live in India.Earlier I was using my Debit Card to purchase apps from the App Store.But now I don't know what has happened,whenever I enter my debit card details,it is always declined.
What should I do ?
Please help me !I believe apple no longer accepts debit cards in some countries. Try a credit card instead. Go to settings/iTunes and App Store tap on the ID then then tap on view apple ID and log in then tap on account info and have a look at the billing options available to you
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I have the version of iPhoto that comes with my OS when I purchased my MacBook, but now I can't open it, because it says this, "You can’t open the application “iPhoto” because it may be damaged or incomplete. Please help I have tons of family photos.
1 - the iPhoto application is an application and does not hole your photos - your photos are in the iPhoto library an dour normal daily backup will back them up so your photos are safe
2 - what exactly does the error message say? You probably need to reinstall the iPhoto application form the original source
3 - note that no version of iPhoto comes with any OS - iPhoto comes with all new Macs but not with any OS and most OS versions can run many different versions of iPhoto
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just got my new iphone4 but nothing is happening. all that appears on the screen is an itunes icon. what should i do now. i have connected it to my laptop and have opened an itunes account. help
That voucher only works in the country in which it was purchased. Are you trying to use it in another country?
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After the last update of OX Aperture ask for a serial number. But i haven´t a serial number! what should i Do? Please help me!
If you bought it the Mac App Store it shouldn't be asking for a serial number.
If you bought from the Apple Site with your web browser disregard these instructions.
What I would try:
Move Aperture (the application) from the Applications folder to the Desktop.
Log into the MAS using the same Apple ID you used to originally purchase Aperture.
Do a fresh download and install
If Aperture works now trash the version you moved to the Desktop.
If not post back
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