HT3775 I am trying to open an mpeg movie file but my macbook pro won't open it unless it's mpeg1, 2, or 4. What can I do to get it open?
I am trying to open an mpeg movie file but my macbook pro won't open it unless it's a mpeg 1,2, or 4. What can I do to get this to play?
teamspilly wrote:
I am trying to open an mpeg movie file but my macbook pro won't open it unless it's a mpeg 1,2, or 4. What can I do to get this to play?
Try downloadinc VLC Player from here
http://www.videolan.org/vlc/download-macosx.html
And try playing them with that.
Cheers
Pete
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Thanks for the tip. Really! Because I cannot seem to get anyone at Apple to actually READ my notes to them. They keep answering questions I do not ask, and not answering questions I do ask.
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Me to Apple:
Support Subject : Post-Purchase Sub Issue: Comments:
My QT MPEG2 Playback Component does not work with my new MacPro. I originally purchased QT 6 Pro; then purchsed new QT7 Pro. And I purchased QT 6 MPEG-2 PLAYBACK-MAC OS X. But this is no longer working since I just got a new Mac Pro. In the Discussion forums I see that I could be able to download an updated version for my new MacPro but my original purchase is not even listed. Here is my receipt. How do I get the Playback Component for QT 7; OS 10.4.7, for the Mac Pro?
Thanks
George V
Apple to Me:
From: <[email protected]
Post-Purchase W6336199; Follow-up: 19896132
Dear George,
Thank you for contacting Apple.
If you would like to restore QuickTime 6, previous versions of QuickTime are available to download from our QuickTime Support. The direct link for the support site is <http://www.apple.com/support/quicktime/.
Previous versions of QuickTime are listed under Software Updates on the right side.
Sincerely, Apple Store Customer Support
Me to Apple:
Thank you for replying but your reply does not address my question. I don't want to go back to QT 6. I have QT 7 Pro.
I have the QT MPEG 2 Playback component but it does not work with my QT 7. I also now have a new Mac Pro. So, again, my question is, where and how can I download the proper version of the QT MPEG 2 Playback Component, for QT 7 and for the Mac Pro?
Thank you
George V
Apple to Me:
From: <[email protected]
Post-Purchase W6336199; Follow-up: 19896132
Dear George,
Thank you for contacting Apple. We apologize for not answering your question in the previous email. After careful consideration of your request, we would like to offer you a one-time exception to our standard returns policy.
A credit in the amount of $19.99 for the QT MPEG 2 Playback you purchased will be credited to your account within five business days. Please contact your credit card company if you have questions about when the credit will be posted. Your credit memo number is 7504583207.
Please reorder the MPEG2 Playback at your convenience.
We apologize for the inconvenience.
Best Regards, Apple Store Customer Support
Me to Apple:
This is good news. I appreciate it. But I cannot find the version for QT 7 Pro. When I follow links and go to the Apple Store, I see this:
Just added to your cart
QuickTime MPEG-2 Playback - Mac OS X
But is this the same one that I already have - version 6.5? Or is it the newer one that I now need for my new QT 7 Pro (and for the Mac Pro - Intel)?
A 20 plus years Mac user,
George V
Apple to Me:
Dear George,
Thank you for contacting Apple.
To purchase the correct QuickTime Pro registration code, please re-order the code by going to <http://www.apple.com/quicktime/buy and click the link for your operating system.
Sincerely, Apple Store Customer Support
I just wrote back, again, suggesting they actually read the message and maybe answer my question. Though, Ned, I believe you have done so for them. Thanks
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