HT3775 Within the past few days I have been able to watch/listen to YouTube videos downloaded on to my MacBook Air. I just returned from the US where I had been listening to it, and am now back home in Italy. This computer was purchased during that trip

I purchased my MacBook Air at the beginning of August while I was in the US. I have now taken it home and have a little problem. I was listening and downloading music from YouTube while there and didn't have any problem, but now I am unable to listen to the music bacause there is a announcement saying that my system cannot support the video. What happened? Anne

1. You did not get an error message telling you that your iPhoto library was getting full. You got a message telling you that your HD was getting full, right?
OS X needs about 10 gigs of hard drive space for normal OS operations - things like virtual memory, temporary files and so on.
Without this space your Mac will slow down as the OS hunts for space on the disk, files will be fragmented, also slowing things down, apps will crash and the risk of data corruption - that is damage to your files, photos, music - increases exponentially.
Your first priority is to make more space on that HD. Nothing else can be done until you do.
Purchase an external HD and move your Photos and Music to it. Both iPhoto and iTunes can run perfectly well with the Library on an external disk.
Your Library has been damaged from being run on an overfull disk.
How much free space on it now?

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HT1338 For the past few days, I have not been able to read my incoming hotmail nor any of the emails in all my folders on my iMac. However, I can do so using other computers on Windows. Please advise what can be done.

For the past few days, I have not been able to read my incoming hotmail nor any of the emails in all my folders on my iMac. However, I can do so using other computers on Windows. Please advise what can be done.

For the past few days, I have not been able to read my incoming hotmail nor any of the emails in all my folders on my iMac. However, I can do so using other computers on Windows. Please advise what can be done.

Four straight lines have appeared on my screen, top to bottom. Any idea where the came from, and can they be removed? These all come within the past few days.

Four straight lines have appeared on my screen, top to bottom. Any idea where the came from, and can they be removed? These all come within the past few days.

It's most likely the Display going out on a few lines, but can be Graphic card related, which model & display?

The last few days I have been constantly saving my file. About an hour ago I opened my file and the most recent work wasn't saved even though I'm sure I saved it before closing. What can I do? Also, when I have tried to email it to myself as a backup, the

The last few days I have been constantly saving my file. A couple of hours ago I renamed the file and then reopened my file a little while later, but the most recent work wasn't saved even though I'm sure I saved it before closing. What can I do? Also, when I have tried to email it to myself as a backup, the fields aren't populated when I open it up. Fyi, I have the free subscription.

Hi Constance,
As i understand your changes in the pdf were not saved...Are you still facing this issue?
Regards,
Rahul

HT3275 For the past several days, I have been getting this message during backups: Time Machine could not complete the back up. The backup disk image "Volumes/Data/iMac.sparsebundle" could not be accessed (error-1).

For the past several days, I have been getting this message during backups:
Time Machine could not complete the back up. The backup disk image "Volumes/Data/bhoppy2's iMac.sparsebundle" could not be accessed (error-1). When I click on the 'help' icon on the message, it reverts to a blank page, and I cannot find anything online regarding the term 'sparsebundle.' In addition, I cannot access previous backups any longer.
Help?

See C17 in Time Machine Troubleshooting by Time Machine guru Pondini:
http://pondini.org/TM/Troubleshooting.html

I have anew iMac, less than 3 months old - over the past few days i notice my wireless mouse keeps looksing contact with the mac. why is this? anything i can do ?

I have a new iMac, less than 3 months old - over the past few days i notice my wireless mouse keeps loosing contact with the mac. why is this? anything i can do ?

thanks. battery level is ok. have just reinstalled the mouse..... as to whether the problem continues, i'll have to see over next few days......thanks for your help

Got a MacBook Air 128 flash storage like a month ago and in the last few days I have gon into the "get info" it says there that I have 160 GB avalibile , dos anyone know what could be going on with my Mac?

Got a MacBook Air 128 flash storage like a month ago and in the last few days I have gon into the "get info" it says there that I have 160 GB avalibile , dos anyone know what could be going on with my Mac?

This issue can be caused by a corrupt local snapshot index. The procedure below will temporarily disable local snapshots and force the index to be rebuilt.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running OS X 10.7 or later, open LaunchPad. Click Utilities, then Terminal in the page that opens.
Drag or copy — do not type — the following line into the Terminal window, then press return:
sudo tmutil disablelocal
You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you don’t have a login password, you’ll need to set one before you can run the command.
To re-enable:
sudo tmutil enablelocal

TS1717 I can't open iTunes. I'd been experiencing frequent freezes when I was using the iTunes store the past few days. What can I do to open iTunes?

? I can't open iTunes at all. When I hit the icon, it lights up but doesn't engage to open the program. The past few days I'd been experiencing frequent freezes when using the iTunes Store. Any ideas for how to open iTunes?

I would copy over the entire thing if you have room. With iTunes 10.4 though, you can download any previous iTunes purchases you have made in the past with your current iTunes account. While in iTunes, look at the left hand side of your screen and select "Purchases" and look at the bottom right corner of the screen and select "Download Previous Purchases". If you have an iPhone, iPod and/or iPad...you can do the same thing from each device. Nice new feature...just remember that those ripped CDs need a back-up!!! Enjoy...

I cannot log on to my Comcast e-mail from my IMac anymore. This is a new issue, recently I had to delete cookies from my system in order so my email wasn't frozen, but over the past few days it has went from bad to worse. Any suggestions-I am not very c

I cannot log on to my Comcast e-mail from my IMac anymore. This is a new issue, recently I had to delete cookies from my system in order so my email wasn’t frozen, but over the past few days it has went from bad to worse. I am able to enter my login information, but it just goes right back to the home page. Any suggestions…maybe I deleted something else in the process.

OK, restart in Safe Mode, this will clear some caches. It's possible one or more is corrupt. To restart in Safe Mode when you hear the start up tone hold down the Shift Key until you see a progress bar. Let it fully boot then restart normally and test.
Also I am assuming you have checked Finder - Preferences - General and see what boxes are checked in "Show these items on desktop." You can also mount an item in Disk Utility, simply highlight it and then look in the File menu for Mount.....

FCP X is loading and loading with the colour wheel revolving for ever for the past few days.

FCP X is loading and loading with the colour wheel revolving for ever, for the past few days.
FCP X was working fine in my new 15" Mac book pro (Retina display with Mountain Lion 10.8.2) for the past one month. Now a days, each time I try to open the FCP X, the same non-stop colour wheel is rotating, trying to restore one of my project. It continues even for hours together. Finally I am force quiting the application.
How do I come out of it ? Will I be able to recover my project. I didn't do any backup in particular.
Is backing up on the regular basis is required?
I tried the following guidance by Apple,
In the Finder, hold down the Option key and choose Library from the Go menu.
In the Library folder that opens, go to Application Support/Final Cut Pro.
Drag the Layouts folder from the Final Cut Pro folder to the Trash.
Still my problem is continued
Help me

This is my pet checklist for questions regarding FCP X performance - you may have already addressed some of the items but it's worth checking.
Make sure you're using the latest version of the application - FCP X 10.0.5 runs very well on my 2009 MacPro 2 x 2.26 GHz Quad-Core Intel Xeon with 16 GB RAM and ATI Radeon HD 5870 1024 MB. I run it with Lion 10.7.5.
First, check that you have at least 20% free space on your system drive.
For smooth playback without dropping frames, make sure 'Better Performance' is selected in the FCP X Preferences - Playback Tab.
If you have not already done so, move your Projects and Events to a fast (Firewire 800 or faster) external HD. Make sure the drive's formatted OS Extended (journalling's not required for video). You should always keep at least 20% free space on the Hard Drives that your Media, Projects and Events are on.
Check the spec of your Mac against the system requirements:
http://www.apple.com/finalcutpro/specs/
Check the spec of your graphics card. If it's listed here, it's not suitable:
http://support.apple.com/kb/HT4664
If you are getting crashes, there is some conflict on the OS. Create a new (admin) user account on your system and use FCP X from there - if it runs a lot better, there's a conflict and a clean install of the OS would be recommended.
Keep projects to 20 mins or less. If you have a long project, work on 20 min sections then paste these into a final project for export.
If your playback in FCP X is not good, I strongly recommend you use ProRes 422 Proxy - it edits and plays back like silk because the files are small but lightly compressed (not much packing and unpacking to do) - but remember to select 'Original or Optimised Media' (FCP X Preferences > Playback) just before you export your movie, otherwise it will be exported at low resolution.
The downside of 'Proxy' is that it looks awful. DON'T use Proxy when you're assessing things like video quality - especially focus.
If you have plenty of processor power, for the ultimate editing experience, create Optimised Media - most camera native files are highly compressed and need a great deal of processor power to play back - particularly if you add titles, filters or effects. ProRes 422 takes up much more hard drive space but is very lightly compressed. It edits and plays back superbly.
Personally, I work with XDCAM EX and h.264 from a Canon DSLR. Both of these run fine with my system, but I do transcode multicam clips.
Hide Audio Waveforms at all times when you don't need them (both in Browser and Storyline / Timeline). They take up a lot of processor power. (Use the switch icon at the bottom-right of your timeline to select a format without waveforms if you don't need them at the moment, then switch back when you do).
Create folders in the Project and Events libraries and put any projects you are not working on currently, in those folders. This will help a lot. There's a great application for this, called Event Manager X - for the tiny cost it's an invaluable application.
http://assistedediting.intelligentassistance.com/EventManagerX/
Unless you cannot edit and playback without it, turn off Background Rendering in Preferences (under Playback) - this will help general performance and you can always render when you need to by selecting the clip (or clips) and pressing Ctrl+R.
The biggest single improvement I saw in performance was when I upgraded the RAM from 8 GB to 16.
If none of this helps, you might have incompatible or corrupt media or project files. Move ALL your Events and Projects to temporary folders so that FCP X doesn't find them on launch. If it launches OK, re-introduce the Events and Projects one at a time, re-launching each time, so that you can track down the corrupt or incompatible files.
Andy

Downloading images used to go automatically to the last folder used to save images, even when reopening Firefox. In just the past few days, possibly coinciding wih the most recent updates, the folder defaults to the 'Downloads' folder. This is most annoyi

Downloading images used to go automatically to the last folder used to save images, even when reopening Firefox. In just the past few days, possibly coinciding wih the most recent updates, the folder defaults to the 'Downloads' folder. This is most annoying. What happened? Internet Explorer 8.0 did the same thing. This was one of the reasons why I started using Firefox to download all images. I went into Tools>Options and it only lets me set another folder. I dont want to set a specific folder I want it to always go to the last folder used. So what gives?
== This happened ==
Every time Firefox opened
== possibly when the most recent updates were installed, a few days ago

Thanks jscher 2000. I guess I didn't make it clear. "It restarts with all the addons activated, and resumes with the tabs that were open before closing it." IE, it's running fine now with all the extensions activated. Everything is OK now.
So something in the Firefox code was causing the bad behavior. It's not essential that I find out what the problem was - I'm just curious. And if anybody else has this same problem, it might be nice to have it corrected at the source.

Slow broadband over the past few days.

My broadband speed has gone slow pver the past few days, from a guaranteed 2mbps to 0.92kbps
http://www.speedtest.net/my-result/3615801582
I'm a BT Vision customer, so if I don't have the 2mbps guaranteed, my Bt Vision is pointless.
Any help would be greatly appreciated.

in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
there is no speed guaranteed - all packages are sold as up to speeds. no ISP guarantees any speed
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

During CS5 master collection update, I get the error "There was an error downloading this update. Please quit and try again later." This has been happening for the past few days. Can someone help me getting my updates?

During CS5 master collection update on Windows 7, 64-bit laptop, I get the error "There was an error downloading this update. Please quit and try again later." This has been happening for the past few days. Can someone help me getting my updates?

Since CS5 is from 4+ years before the Cloud, this is not the right forum... but I don't really know a correct forum for that very old product
Have you tried to manually update the individual programs?
All updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/

I am on the Adobe Cloud, but for the past few days every time I attempt to open indesign I get the message missing plug-in Actions. RPLN, and the app will not open.

I am on Adobe Cloud but over the past few days every time I try to open indesign I get the message that there is a missing plug-in Actions. RPLN, and the app will not open. Any ideas?

Hi, when I try to open indesign itself this message comes up:
Adobe Indesign cannot load the ACTIONS.RPLN plug-in. The plug-in requires
the 10.1 version of indesign.. Please contact the vendor to get a
compatible version of ACTIONS.RPLN.
I am not able to click off the message to make the box disappear, so have
to crash out.
Paul

I have adobe reader. In the last few days I have been unable to open e mail attachments

Mark I have an Adobe reader and in the last few days I have been unable to download e mail attachments

What is your operating system?
What is your email client?
What is your Adobe Reader version?
What means "unable" - how do you try downloading attachments, and what exactly happens when you try?

HT3775 Within the past few days I have been able to watch/listen to YouTube videos downloaded on to my MacBook Air. I just returned from the US where I had been listening to it, and am now back home in Italy. This computer was purchased during that trip

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