HT3798 Ipod classic, 120gb randomly freezes and/or reboots. Is this hardware or software issue?
My wife told me the other day that she was having an issue with her ipod which was happening at an increasing rate. While listening to an audio book or music it will randomly stop/freeze, and times the Ipod will reboot. Of course, when listening to a 6 hour audio book and losing your place when this happens can be frustrating. It's about 4 years old and I was thinking that maybe it was the drive inside, but not sure.
Thanks in advance,
Brian
Confirm the Hardisk health, by doing the iPod Disk Diagnostic as posted earlier by tt2
it wont fix your problem by help in troubleshooting.
Have a nice day!
Similar Messages
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IPod Classic 120GB random crashes
Hi,
I have a iPod Classic 120GB that for the past year has been randomly crashing in the middle of playing songs. For a long time it was once in a while but then it became daily and now I can't even listen to a complete song.
I've done several RESTORES and for the first 24hrs it seemed to fix the problem, but now it seems to be deteriorating. Any suggestions? Would it matter if the host sync computer is a PC or a Mac? Possible problem in the code of iTunes that when syncing would cause a problem? Could this be a sign that the HD is seriously deffective?
Any insight or tricks to fix the problem is appreciated.
much thanksMy new 120gb classic survived a 7 hour bus ride on Saturday without crashing once, however I was watching videos for most of the trip.
Over the weekend away I was using my small sound dock and again, no crashes what so ever.
After picking up my car from the workshop (the reason for the trip away) I plugged the classic into my Alpine IDA-X100 stereo (first time using the USB cable on the X100, as opposed to the older style connector) and no crashes at all during a 6 hour drive home.
And yet - after an hour of using the classic in the office with just headphones I've just had a crash.
This confuses me further - if it was firmware I'd have thought I'd have had crashes when using the sound dock, or car as well.
Have any of you who are also having crashes/skips seen this behaviour? -
My iPod Classic 120GB makes a clicking noise when syncing with iTunes and will not sync. It will not turn on at this time and has been charged but does not hold the charge. After trying to sync, iTunes states that iPod must be restored. Have tried to do this but not successful, I receive an error code and have done the troubleshooting steps for the error and I am still not able to sync or use my iPod. HELP?
Hi mafiose15,
Thanks for visiting Apple Support Communities.
Restoring your iPod to factory settings is the best way to try and get it back to working order. You can use the instructions below to restore it:
How to restore iPod
Verify that you have an active Internet connection, because you may need to download new versions of the iTunes and iPod Software.
Download and install the latest version of iTunes if necessary.
Open iTunes. Connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel. You will see information about your iPod appear in the Summary tab of the main iTunes window.
Click Restore.
If you are using a Mac, you will be asked to enter an administrator’s name and password.
A progress bar will appear on the computer screen, indicating that stage one of the restore process has begun. When this stage is done, iTunes will present one of two messages with instructions specific to the iPod model you are restoring.
Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Leave iPod connected to computer to complete restore (typically applies newer iPod models).
During stage two of the restore process, the iPod displays an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remain connected to the computer or iPod power adapter during this stage.
Note: The progress bar may be difficult to see, because the backlight on the iPod display may be off.
After stage two of the restore process is complete, the iTunes Setup Assistant window will appear. It will ask you to name your iPod and choose your syncing preferences, as it did when you connected your iPod for the first time.
You can find the instructions in this article:
Restoring iPod to factory settings
http://support.apple.com/kb/ht1339
All the best,
Jeremy -
Ipod classic 120gb not working and service request won't go through
my ipod has been messed up for awhile now. it randomly started skipping songs and then it started not playing them. so i went to apple's website where it told me to follow the 5 r's which i did, and now it is just showing a red x and tells me to visit apple's website. i made a service request back when it first messed up but was really busy with school and now that i'm done i have tried to make another service request and it keeps saying we're sorry blah blah some kind of problem and to contact apple. unfortunately it's been over 90 days since i bought my ipod back in february and so i don't really want to call and have to pay. my ipod messed up in april so i only had it from feb to april. does anyone know if i can only make one service request or if apple is just having some kind of problem with the request or what the deal is. i would really like to get my ipod fixed considering it wasn't cheap and i've barely got to use it. thanks.
Have you tried contacting the courier company that collected your iPod in the first instance, or phoning Apple using the number in the "contact us" link at the bottom of this page?
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How do i get my ipod classic 120gb (2008) repaired via the Apple Support (also in german)
Hey Guys!
I have a question about the Repairingprogram of apple. I have here an ipod classic 120gb 2008 model and i want to know how much is it to get it repaired from Apple.
The Problem is, my ipod came in contact with shower Gel and the display is broken and I think also the HDD. (its always restarting till the battery is empty)
The Support Sites don't say anything about the Repairing Price in Europe (Austria) and I don't want to pay money for the telephone support to call this Company for a Information what i already know.
I hope, you guys can help me.
Thanks.
PS: Sorry for my bad english, i had my last Conversation in 2005.
Now in German:
Hey Leute!
Ich würde gerne wissen was Apple für die Reparatur bzw. den Austausch des Ipod Classic 120 GB (2008) in Österreich verlangt, da mir Duschgel in den iPod kam und das Display bzw. die HDD kaputt ist (das Ding startet sich andauernd neu). Die Apple Support Seite ist zwar schön und gut, aber sehr uninformativ und es sieht auch so aus als würde Apple für eine Information am Telefon Geld verlangen, unsympathisch.
Danke für die rasche Antwort.
MFGStart on this page: https://selfsolve.apple.com/agreementWarrantyDynamic.do. Although it begins with warranty, once it has determined that your iPod is not covered by warranty, you should be able to follow steps through finding Apple authorised service providers, local to you, who will be able to help you.
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I am having iPod classic 120GB Serial Number:8K913VF:2C7
I have tried a newer version of the iPod software is available (version 2.0.1). To update my iPod but it is showing error iPod : Cannot restore or update in iTunes with error 1415, 1417, 1418,1428,1429, 1430, 1436, or 1439.
How I can obtain suitable software for iPod classic 120GB Serial Number:8K913VF:2C7I have had this problem with Windows 7 and iTunes updates for some time. Each time it takes hours to solve but with the over the air upgrade to IOS6 on my iPhone and iPad, I was determined to solve and remember what I did, So here it is:
http://www.care4pcs.co.uk/2012/09/pear-shaped-apple-ios-6-for-iphone-ipad.html
I hope this helps you and any other users. -
My iPod Classic (120Gb) reboots/crashes/freezes/resets every 15 minutes!
Hi and thanks for checking out my post.
About a year ago, I got an iPod classic (120 gigabyte) for my birthday. It served me well for about 7 months, until the headphone jack got busted and only played the Left channel of every song. So I got a replacement.
My new unit had been serving me for quite some time, until I updated my iPod firmware about a month ago (2.0.1)
Ever since, it has been rebooting to the apple logo screen (or the distorted black/blue/cyan/white variant) every couple of songs. after that, I have to press the menu and select for 6 seconds to get it to reboot faster (about 1 minute). Otherwise, it will take up to 3 minutes! I also have the problem with random song skipping. (doesn't happen to the same songs, it's very random)
I've had the same music loaded on to this iPod as my last one, so it shouldn't be my library causing problems.
I have read some 'solutions' telling me to uninstall iTunes 9 and reverting to iTunes 8. I have also read that by doing so, I won't be able to open my iTunes library. I don't want to lose my library just to get my iPod working again. I have read someone suggesting to defragment my iPod. I've read others saying NOT to defragment it.
My questions are:
- if a firmware update is released, will it fix my problems?
- if it doesn't fix them, will I get a refund or a replacement? (although my warranty time has passed recently)
- most importantly: how can I prevent my iPod classic 120gb from rebooting randomly?!
Also, the seed for the 'shuffle songs' seems to be the same again whenever my iPod crashes, resulting in the exact same playlist when I choose Shuffle Songs after it has rebooted. when I choose Shuffle songs again after that, it plays an identical playlist to the second one after another reboot. (If you get what I'm saying here)
It does work though when I have the shuffle songs setting on.
Another thing that might be of interest. When I first got the replacement iPod, and plugged it into my laptop, it showed lack of battery life, and it wasn't charging, so I had to charge it directly from the power supply first. (I don't see how this is relevant though)
I am also aware of the other topics about this phenomenon.
The lack of response from Apple, and lack of solutions has made me compile this post.
Thank you for your time.I have this very same problem. However, when I watch a film or music video it plays pretty much to the end.......
I have also reset my iPod and no difference. ITunes / Apple say it is a problem and to keep resetting my iPod which is ridiculous as this takes an age to reformat every album and film and game I have for the thing.
At first I thought it was the battery but after watching a 3 hour film (The Great Escape - good film) it shows no sign of locking up at all.
I'm at a loss as the iPod is about full and is aways connected to the car.
Cheers for any help I may be able to get........ -
IPod Classic won't Restore and FREEZES/LOCKS iTUNES! Help.
Hi. First, the specifics:
I have an iPOD Classic (120GB).
I have Windows Vista R2 (64-bit).
I have the latest version of iTunes, yes, for 64-bit.
With that out of the way, I started seeing issues with my iPod not being able to play certain songs. I'd find the song, hit the play arrow, nothing would happen. The time would not move, song would not play. Here's what I've tried to do initially:
Re-install iTunes, re-sync.
Still wouldn't play these songs.. Not all, but many songs.
So, I tried to Restore.
Initially, it looked like it was restoring properly - - but took way longer than usual. Like 2 hours. At the end, I got an error "Could not sync this song, Could not sync iPod."
I looked at iPod, had to set it up, choose ENGLISH as language, etc. Search iPod, found NO MUSIC, NO VIDEOS, etc.
Tried simply re-syncing, wouldn't work.
So, I disconnected, restarted my computer and tried to RESTORE again.
I connect it via a USB 2.0 and the iPod cable. I have been doing this for years and years and this iPod has worked for the 3 years I have had it.
I have had iPod since their inception, so I'm not a rookie. I also have an iPhone and an iPad2.
So I connect the iPod as usual. NOW, it basically FREEZES iTunes. I CONTL-ALT-DEL and find it's always iTunes (NOT RESPONDING).
This happens EVERY TIME... I tried restarting several times, same issue.
So, I unistalled all components of iTunes > RESTART COMPUTER.
I re-download the latest version of iTunes, yes the correct one.
I tried syncing or restoring. DOESN'T RECOGNIZE iPOD, FREEZES/LOCKS iTUNES.
HERE'S OTHER THINGS I have tried:
RESTORING from DISK MODE. (DID NOT WORK, LOCKS iTUNES)
I downloaded the Windows Update for Vista that helps not corrupt iPod when disconnecting too early.
Downloaded update, did NOT help with the issue.
Un-installed iTunes again. Restarted computer. Re-installed newest version of iTunes.
ONE THING TO POINT OUT, when I connect my iPod, iTunes launches if not open and I get a WINDOWS box that says:
MICROSOFT WINDOWS:
Do You Want To Scan And Fix Errors on Steven's iPod (L:) ??
I tried both options: YES, Try to Fix, NO - Continue
That doesn't work, and iTunes still freezes regardless of option.
Again, tried DISK MODE, tried Regular mode...
Nothing works...
PLEASE HELP...Guys, if you all having the same problem as Steven, then do the iPod Disk Diagnostic, as posted earlier by tt2, it wont fix your problem, but helps in troubleshooting.
Main cause is the iPod Hardisk is dying, but if the DD report are good, then it is the USB connection timeout.
So have a go at the Disk Diagnostic first. -
I have an ipod classic 120gb...
Somehow I have managed to get mutiple duplicates.....
I had a computer crash... and I restore several songs from the cloud, and from my computer backup from an external drive...
and also, from past purchases on itunes...... some songs I had loaded from my own cd collection....and songs had overlapped......
I knew I had duplicates before the crash and never took care of it.... but now of course there are more...
I have taken care of the duplicates in itunes, by deleting them one by one..... I made the mistake of checking boxes then highlighting and doing a mass delete... thinking it would only delete my check boxes.... and loss a lot of music... so had to restore backups again....
so.......
Ipod......... how do I delete duplicates from the ipod, without loosing music from my ipod... I have lost music that is still there I believe on the Ipod that is not on my itunes... but I am not sure...and I can not find a search duplicates in itunes for Ipod.... can anyone help me on this... is there a way to do it, without going through 8 days of music line by line??
Thank youRestore the iPod and reload it from the library... Ah, but there might be media on the device that isn't in the library yes?
See Recover your iTunes library from your iPod or iOS device and a script called DeDuper which can help remove unwanted duplicates from iTunes if you end up needing to do a blanket recovery from the iPod. See this thread for background on DeDuper.
tt2 -
I have a 64-bit Windows 7 PC and a much-loved 2008 iPod Classic 120Gb. I recently updated iTunes to V12.1. I no longer have the 'info' legend in 'settings' and am unable now to update my calendar and contacts. Help!
Here is what worked for me:
My usb hub, being usb2, was too fast. I moved the wire to a usb port directory on my pc. That is a usb1 port which is slow enough to run your snyc. -
Ipod Classic 120gb to Samsung LCD TV and Home cinema
Any help or suggestions would help.
I have just bought a New Ipod Classic 120gb and connected it to my Samsung LCD TV and Home cinema systems. The Ipod connects fine but the order of the music on the tv is all mixed up. Is there anyway to sort out the order so it displays in album or even artist order?Yes, I bought the dock so I could hook it up to my tv. Then I had to buy the cable, I didn't get the cable from Apple. at the time the cable was $50, I went to ebay & found the same cable for about $20. Just like you, I could not find an answer about why the dumb thing wouldn't work, so I just had do my own experiments. Good luck getting Apple to do anything. They don't seem to want to give anything away or replace merchandise.
Take care!!
H -
Itunes freezes when i connect my ipod classic 120GB, please help
hello,
I got a problem with my itunes/ipod, I believe it's my ipod.
My Itunes freezes when i connect my ipod to my computer (windows 7 Professional, latest version of itunes),
it started when i've connected my ipod to itunes and I just plugged it out when it was syncronizing.
after that my whole content (music, pic's, video's) are deleted. The default stuff is the only thing what's left on it.
And now every time I connnect my ipod classic my itunes freezes. I've installed itunes on my new computer but it keeps doing nothing..
I've tried the support pages from apple but I just can't fix this problem, please help.See Corrupt iPod classic.
tt2 -
I bought an ipod classic 120gb in 2008. once by mistake it went in along with laundry in washing machine. I kept it under the sun to let it dry and tried to start it but it wouldn't.I kept it for charging and it started normally.after around 1 month when it got fully discharged i again kept it for chargin but it showed white screen.Although i could hear the sound of clickwheel and songs too but the screen remained white..Some suggested to replace the screen. Please help
It's likely that the moisture fried some of the internal components of the device. You'll need to take or send your iPod in for service/repair. Apple will do an out of warranty exchange versus actually repairing the device as a third party service would do.
Here is pricing for iPod repairs from Apple.
http://www.apple.com/support/ipod/service/prices/
B-rock -
IPod Classic no music, freezing iTunes, not showing up, HELP????
I have a used iPod Classic 120GB. I bought it off my friend. I took it home and added my files (about 5,000 songs and 13 videos) to his stuff (about 6,000 songs) and ended up with it being about half full. I let it sync, then ejected and disconnected. But it said there was nothing on it. I went back and reconnected it to my iTunes. The iTunes froze, and I couldnt access the iPod in anyway. I disconnected it, and when I did it unfroze everything, and popped up in iTunes, saying that the iPod was missing.
I checked the iPod's "About" section and it said that it had 56GB of "Other". I took it back to my friend and he said he deleted the folder with everything in it. It is empty now except for 1.2 GB of who knows what, but still freezing my system and not showing up.
I have tried restarting it, and putting it into disk mode. Nothing worked.
HELP
Version: 2.0.1 PC
Message was edited by: black-belt-boyjartis wrote:
HI, i am having the same issue with my ipod. Can you please tell me what you mean by putting on "disk mode" and deleting the files? Thanks
First let's make sure the drive is physically OK...
*Check your iPod with Diagnostics Mode*
It's possible that your iPod's hard drive has started to fail. Take your iPod and place your right thumb on the centre SELECT button and your left on the top MENU button. Press down both thumbs for about 6 seconds until your iPod reboots. Immediately move your left thumb around to the rewind button |<< on the left and hold this down together with SELECT for a further 6 seconds. Your iPod should now switch into Diagnostic Boot mode. Press MENU for *Manual Test*, then select *IO > HardDrive > HDSMARTData* to reveal your stats. For comparison here are mine for my 2 year old 6th Generation Classic:
Retracts: 889
Reallocs: 12
Pending Sectors: 0
PowerOn Hours: 2202
Start/Stops: 894
Temp: Current 24c
Temp: Min 10c
Temp: Max 50c
Take a note of your results. When finished press *SELECT & MENU* for 6 seconds to reset the iPod again.
With modern disc drives sectors are no longer marked bad by a disc scan, if the SMART firmware detects a sector it has trouble accessing it will attempt to invisibly reallocate it to a spare area of the disc.
Note that I've only 12 remapped sectors and none pending. To help explain what the numbers mean here is an extract from the Wikipedia S.M.A.R.T. article:
*Reallocated Sectors Count*
Count of reallocated sectors. When the hard drive finds a read/write/verification error, it marks this sector as "reallocated" and transfers data to a special reserved area (spare area). This process is also known as remapping, and "reallocated" sectors are called remaps. This is why, on modern hard disks, "bad blocks" cannot be found while testing the surface – all bad blocks are hidden in reallocated sectors. However, as the number of reallocated sectors increases, the read/write speed tends to decrease. The raw value normally represents a count of the number of bad sectors that have been found and remapped. Thus, the higher the attribute value, the more sectors the drive has had to reallocate.
*Pending sector count*
Number of "unstable" sectors (waiting to be remapped, because of read errors). If an unstable sector is subsequently written or read successfully, this value is decreased and the sector is not remapped. Read errors on a sector will not remap the sector (since it might be readable later); instead, the drive firmware remembers that the sector needs to be remapped, and remaps it the next time it's written.
Large numbers of Reallocs or Pending Sectors would suggest your drive is failing and that you may need to repair or replace your iPod. Check your stats after another attempt to update your iPod. If the numbers increase that again points to hard drive failure. While it won't be good news at least you'll know it isn't some random software problem and you can decide what to do next.
<hr>
Assuming you've ruled out a physical problem with the iPod's drive we can now move on to check for logical problems...
*Check iPod hard-drive for errors*
Hold Select+Menu on the iPod for about 6 seconds until it resets, then hold Select+Play as soon as the Apple logo appears, again for about 6 seconds to put the machine in disk mode. Open iTunes and in the Sync tab of the preferences menu check *Disable automatic syncing of all iPhones & iPods*. Now connect your iPod to the computer, wait until it connects, then close iTunes. Browse *My Computer* and right-click on the drive for the iPod, click Properties, then click Tools. Under Error-checking, click *Check Now*. Under Check disk options, select *Scan for and attempt recovery of bad sectors* (Optional - takes ages but a good idea if you've reason to suspect physical damage). Click Start. Mac users should run *Disk Utility / Repair Disk* for the equivalent process. This should find and correct any errors in the logical & physical structures of your iPod's hard drive. Once these have been fixed you can reset the iPod (hold Menu+Select ) and should stand a better chance of a successful restore. It might also pay to check the status of the source drive containing your media, particularly if no errors were found on the iPod.
And if that still doesn't help try Erase your iPod - The Super Fix for most iPod Problems. Basically a low level format of the iPod’s hard drive to get around whatever problems are stopping iTunes from restoring it.
Once you've restored your iPod don't rush to dump all the data back exactly as it was before. I have found that lots of large or complex smart playlists can sometimes trigger constant reboots or dumping of the iPod's library. In addition, larger transfers can fail leaving data in an inconsistent state. Try this technique for populating the iPod in stages.
*Break up large transfers*
In iTunes select the menu item *File... New Smart Playlist*. Change the first drop-down box to Playlist, the next to is and the next to Music. Tick against *Limit to*, type in say 10, then change the drop-down to GB, and set the last drop-down to artist. When you click OK you can enter a name for the playlist, e.g. Transfer. Now sync this playlist to your iPod rather than your entire library. When the sync is complete modify the rule ( *File... Edit playlist* ) to increase the size by your chosen amount, then sync and repeat. You can experiment with different size increments, if it doesn't work just choose something a bit smaller until it works each time. Before long you should have all your music on your iPod. Once that's done you can move on to other media such as podcasts, videos, photos, playlists etc.
tt2 -
I have a iPod classic 120GB and itunes isn't syncing all of my music. I have over 5,000 songs. But, once it syncs about 500 of the songs itunes freezes and stops syncing and gives me an error. I have tried changing the music files from MP3 to AAC that didn't work, I've also tried dragging and dropping the songs in sections and once it gets to 600 songs it give me another error. I've pretty much tried it all and now I have no idea what to do. Someone please help!
It is likely that the iPod's hard drive is faulty, and there is a problem with the iPod's storage media at about the point where 500 to 600 songs would be loaded. That is why it errors out consistently at about the same point in the data transfer, no matter how you load the songs.
You said you tried converting your song files from MP3 to AAC, so that would rule out a problem with the files being transferred.
It may be a problem with the connection between iPod and computer, but then, I think the problem would occur at a random point, not consistently when you get to about 500 to 600 songs.
You can set the iPod to Disk Mode
http://support.apple.com/kb/ht1363
With iTunes NOT running, connect the iPod. If you have any Windows utilities that can examine a hard drive, you can try them on the iPod's hard drive.
You may want to try reformatting the iPod's hard drive using Windows (instead of doing a Restore in iTunes). The format type used on the iPod's hard drive is FAT32 (when the iPod is used with a Windows PC). If there is an option to do a "quick format," do NOT select that option. Do a "full" format (it may fail at that same point).
If that completes successfully, try running iTunes. It will probably prompt you to do a Restore, which you will need to do because the iPod does not have any of its software loaded. Then, see if your problem still recurs.
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