HT3798 ipod classic will not play when plugged in

my ipod classic will suddenly not play when plugged in.  it is fully charged.  the message I get: contact www.apple.com/support/ipod
I am unable to resolve my issue when going there and browsing the articles.  above the message is  red circle with an "X" in the middle of it.
HELP!!!

Which model is this iPod.  The "original" iPod was 5GB or 10GB, so this must be a 3rd gen iPod, at the earliest.  This document shows all the iPod models.
http://support.apple.com/kb/ht1353
If it's a 3rd gen iPod, it has a dock connector, but it needs to be connected to a FireWire port to charge.  It does not charge from a USB port.

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    But the iPod says "Do not disconnect" with the charging symbol !
    Have you Restored the iPod?
    if I eject ipod manually from the cradle or by ejecting it using iTunes. But then it stops charging.
    Your USB ports shut off when the iPod is Ejected.
    Here’s how to fix that.
    1. On the Start menu, click Control Panel.
    2. Double-click the System icon.
    3. Click the Hardware tab.
    4. Click Device Manager.
    5. Scroll down the list of devices to the Universal Serial Bus controllers
    6. Click the plus icon next to the Universal Serial Bus controllers.
    7. Double-click one of the indented USB Root Hub entries.
    8. Click the Power Management tab.
    9. Deselect the "Allow the computer to turn off this device to save power" option.
    10. Click the OK button at the bottom of the window.
    11. Restart the computer.
    Also, about the playlist, if you do not create them, how will you sort or find from 1000's of music files
    You can use playlists but you don’t have to.
    On the iPod they are already sorted by;
    Artist
    Albums
    Songs
    Genre
    Composers
    EPHPod automatically creates a Playlist using the Directory name. Why can't iTunes do the same.
    It doesn’t need to. See above.
    You can create playlists as you want to.

  • 160G iPod classic Will NOT restore

    160G iPod classic Will NOT restore
    Timeline:
    1. iPod freezes
    2. restart
    3. everything gone from device_ creating appearance of factory settings having been restored.
    4. plug into computer.
    5. computer says it cannot recognize iPod because formatless
    6. computer says initialize iPod
    7. I initialize iPod
    8. iTunes says iPod corrupt and to try disconnecting & reconnecting from computer. iTunes also says that if that doesn't work, to restore the iPod.
    9. disconnect, reconnect, FAIL.
    10. restored iPod. Followed all computer prompts for admin codes &c.
    11. computer says iPod is restored & rebooting_ iPod screen begins to alternate between the screen that says "Connected: Eject before disconnecting" with the connection plug icon for about a minute_ and the "Syncronizing: Do not disconnect" screen with the spinning dual arrow icon for about 10 seconds.
    12. Leave iPod alone for an hour.
    13. come back to surmise that iPod is stalled somewhere in the finishing of the restore process.
    14. Try repairing/restoring iPod through disc utility.
    15. Same shenanigans that followed the restore through iTunes.
    16. Try restore through iTunes Again.
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    18. begin to try loading things I want into the iPod.
    19. Everything freezes again after 2 songs.
    20. Force quit iTunes when it won't respond.
    21. try to reboot iTunes & can't.
    22. Eject iPod
    23. iPod ejects, but restarts itself & asks me to choose a language . . . I dread that I am back to square one.
    24. Miraculously, with iPod disconnected, iTunes boots up again.
    25. Heave a great sigh, reconnect iPod to see what happens & continue accumulating frustration like a windowsill accumulates dead bugs.
    26. iTunes issues ultimatum: "iTunes has detected an iPod that appears to be corrupted. You may need to restore this iPod before it can be used with iTunes. You may also try disconnecting and reconnecting the iPod. "
    27. Scream in my head. Mash face into keyboard. Type timeline item 26 and so on . . . Mentally prepare to start over.

    For Mac computer
    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
    2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iTunes and click “Restore”

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