HT3820 I entered my registration key and have the "Pro" showing in the registration window, but when I try to open a movie in QuickTime, I get a message that I need to purchase QuickTime Pro. What am I missing?

Help! I'm trying to burn a DVD of a PowerPoint (I know! I shouldn't have used PowerPoint), but I am losing my audio. Surely there is a way to do this, isn't there?

You need to download and install Camera Raw 6.7.1 for CS5. Once you have downloaded it, you need to install it while CS5 is closed.
Adobe - Adobe Camera Raw and DNG Converter : For Windows : Camera Raw 6.7.1 Update
Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Camera Raw 6.7.1 Update
Once downloaded, unzip/unpack the file, and run the executable to start the update, following the instructions.

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Updated pages today but when I try to open a document I created I get a message saying you need new version, but i have the new version! So frustrating - HELP!

Updated Pages today - created a document. Went back few hours later to send it as email attachment - got a message saying Pages needs to be updated to open. Went to Mac app page and it said it was updated. Document won't open - what do I do???? Keeps saying to upgrade but it is upgraded - ARGH!

Here is a possible solution.
You should still have Pages 4.3, the old version, on your computer in Applications>iWork09. If you have the old Pages 4.3 running when you open the file, Pages 4.3 will warn you that you need to update because the new Pages uses a different file format. You can open the file in two ways.
Quit Pages 4.3, then open the file.
Right-click the file and choose to open the file in Pages 5.0.
I hope this helps.

When I try to open iTunes on my laptop, I get a message that says "The file "i Tunes Library.itl" cannot be read because it was created by a newer version of iTunes." What do I do?

When I try to open iTunes it says that it can't and I have no idea how to fix the problem. I've uninstalled and reinstalled iTunes 3 times and the same thing happens each time. Please help me!!

Unless you've recently attempted to downgrade iTunes this is probably a sign of a corrupt library file. See Empty/corrupt library after upgrade/crash.
tt2

HT1725 I downloaded the book Sycamore Row last week and when I try to open it on my iPad , i get a message that says: Cannot open "sycamore Row' it is formatted incorrectly, or it is not a format that Ibooks can open. what's up?

I downloaded the Book Sycamore Row last week on my ipad and when I tried to open it, I got the message that it was formatted incorrectly, or is not a format that ibooks can open? if this is true, how do I get aREFUND?

You can try deleting the book and reinstall it. There is no reason why the book would be formatted incorrectly - assuming that you purchased this book from the iBooks Store .... And you are talking about the John Grisham novel correct?
Did you try just closing the iBooks app, restart the iPad and then try again? If you don't know how, this explains how to close an app.
iOS: Force an app to close - Support - Apple

HT204053 I just reset my Apple ID on my desktop, and downloaded a program. The program shows up on my iPad but when I try to open it it says my id or password is wrong, I,m using the same id and password.

BTW the id and pw I use just got me logged into this forum on my iPad. The program I can,t log onto is adobe LR.

Disregard this question, I just noticed that it wanted an Adobe password.

AirDrop used to work between my iMac and MacBook Pro. Now, when I try to transfer a file (either direction) I get a message that my certificate is invalid or that the file has not been accepted. What do I do?

AirDrop used to work between my iMac and MacBook Pro. Now, when I try to transfer a file (either direction) I get a message that my certificate is invalid or that the file has not been accepted. What do I dot correct this?

Message was edited by: leroydouglas
better yet, try this solution:
https://discussions.apple.com/message/12351186#12351186

Recently I updated to Maverick -- I also updated Numbers, Pages and Keynote. NOW, I cannot open my pages documents. I get a message that I need a newer version of Pages. I have the newest version (5.2). How do I get around this to view my documents?

Recently I updated to Maverick -- I also updated Numbers, Pages and Keynote. NOW, I cannot open my pages documents. I get a message that I need a newer version of Pages. I have the newest version (5.2). How do I get around this to view my documents?

You have 2 versions of Pages on your Mac.
Pages 5.2 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You are alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5.2 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Older versions of Pages 5 can not open files from later versions of Pages 5.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Anything that is saved to iCloud and opened in a newer version of Pages is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Apple has removed almost 100 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
Peter

I have adobe editions 4.0 and I've been trying to get library books on my kobo for over 2 hours! The book goes onto my Kobo fine, but when I try to open in on my kobo it says, "Oops! The document couldn't be opened. It's protected by ADRM and is not curre

I have adobe editions 4.0 and I've been trying to get library books on my kobo for over 2 hours! The book goes onto my Kobo fine, but when I try to open in on my kobo it says, "Oops! The document couldn't be opened. It's protected by ADRM and is not currently authorized for use with your Adobe ID." It does it with every single book. I've never had this problem before. I've tried everything! Please help.

same problem for me. I am using abe edition 3 as I don't think 4 can be used with kobo. Book has been downloaded to kobo but it can't be read as it is not authorised.Help please

I have Windows XP / bootcamp and can connect to the internet via Wi Fi (Apple Express) but when I try to open Int. Explorer I get a message "cannot connect". I checked to make sure IE is not off line. Any suggestions please?

I have Windows XP / bootcamp and can connect to the internet via Wi Fi (Apple Express) but when I try to open Int. Explorer I get a message "cannot connect" yet my computer is connected with a strong signal. I checked to make sure IE is not off line. Any suggestions please?

Try using a different browser as a test.

I downloaded podcast from a polish radio site. They are fine and working on my macpro but when I try to copy them to my ipod I get a massage that " this podcast can not be played on this ipod" . what can I do?

I downloaded podcast from a polish radio site. They are fine and working on my macpro but when I try to copy them to my ipod I get a massage that " this podcast can not be played on this ipod" . what can I do?

Or because the episodes are video but are in a format which plays on iTunes but not on an iPod Touch. Only the originator of the podcast can do anything about that.

Currently Have Photoshop CS3 & Adobe Bridge CS3 2.1.1.9. According to Adobe, Camera Raw 4.6 supports Nikon D810 NEF files. I have downloaded Camera Raw 4.6 Update. When I try to open Nikon D810 NEF files, I get photoshop error that says "cannot complete

Currently Have Photoshop CS3 & Adobe Bridge CS3 2.1.1.9.
According to Adobe, Camera Raw 4.6 supports Nikon D810 NEF files. I have downloaded Camera Raw 4.6 Update. When
I try to open Nikon D810 NEF files, I get photoshop error that says
"cannot complete request your because it is not the right kind of
document. These NEF files wont open in Bridge at all. What am I doing wrong?

Camera Raw plug-in | Supported cameras

I have created a new folder in Address Book, but when I try to send an e-mail I just get a comma in the 'To' box

I have created a new folder in Address Book, but when I try to send an e-mail I just get a comma in the 'To' box

Hello:
I will be no help....the fact that it works here is no help to you.
I just set up a new group and then added myself to the group. I clicked on send E-mail to group and a message appeared.
Barry

The books are all in my library but when I try to open them the app glitches and closes out.

I have an iPod 4g and I had deleted the ibooks app but downloaded it again. The books are all in my library but when I try to open them the app glitches and closes out. Before the app update (ios 7) and after the update it hadn't worked (for the past week).

I think I have found an answer on another page! If anyone else wants to know just do this:
Hold down the home and sleep button (if the turn off button comes up just ignore it) and when you see the apple logo release the buttons and let it wake up!
It worked for me and seem to work for a lot of people. Hope this helps!!

I downloaded the latest version of Pages 5.0 and have been using it for days. Now, when I try to open documents created with this version, I'm advised that I need latest version of Pages to open. What's going on?

First time user. Need help. I downloaded latest version of Pages 5.0 and have been using it. Now, when I try to open documents created by it, I'm advised that I have to downoad Pages 5.0. What's going on?

You have 2 versions of Pages on your Mac.
Pages 5.2.2 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You are alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5.2 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Older versions of Pages 5 can not open files from later versions of Pages 5.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Anything that is saved to iCloud and opened in a newer version of Pages is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Apple has removed over 110 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
You can add the icon of the missing Pages on your Dock or open Pages from the Apple menu > Recent Items list.
Or you can archive Pages 5 so that it doesn't automatically open.
If you are unhappy about this review/rate Pages 5 in the App Store.
Peter

I downloaded the Microsoft Net 4.0, and then Adobe Digital Editions, but when I try to open ADE it is giving me an error message. Did I do something wrong?

Hello,
I downloaded the Microsoft Net, and then Adobe Digital Editions, however, I am getting an error message when I try to open ADE. Did I do something wrong?
Rick4.0

If you are printing to physical printer from Safari : Use Reader print button from Reader toolbar
If you want to save a PDF from Safari to your local : Use Reader Save button from the Reader toolbar.
PS: if you have PDF in read mode the hover the mouse at the bottom of the page and the floating Reader toolbar will appear.
Please let me know if this solves your issue.

HT3820 I entered my registration key and have the "Pro" showing in the registration window, but when I try to open a movie in QuickTime, I get a message that I need to purchase QuickTime Pro. What am I missing?

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