HT3823 i purchased an album and was supposed to get an audio booklet, well the audio booklet did not download

how do i get my audio booklet?

Thanks very much I have contacted them via this. Just hope they respond quickly- rather annoing! Greatly appreciated though

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I'm trying to purchase an album and I have about $10 in my account. The album doesn't cost that much, but yet it is saying I have an insufficient remaining store credit. What do I do?

I'm trying to purchase an album and I have about $10 in my account. The album doesn't cost that much, but yet it is saying I have an insufficient remaining store credit. What do I do?

Do you have enough for the album and taxes?

I tried playing a you tube video, but received a message prompt to download the latest version of Adobe Flash Player. The link to Adobe stated that there are issues with MAC OS X 10.7 and Flash Player 10.3. The new version did not download. Any Suggestion

I tried playing a you tube video, but received a message prompt to download the latest version of Adobe Flash Player. The link to Adobe stated that there are issues with MAC OS X 10.7 and Flash Player 10.3. The new version did not download. Any Suggestion

Hi Seattle
From Adobe site only!
flashplayer11_b1_install_mac_071311.dmg
Works fine.
Cheers Tomi

HT1459 cannot download itunes to my computer have received error message that cannot download and open itunes because the support piece did not download....please help

Question: I cannot successfully download itunes to my computer I have tried several times and every time after the download it says that I was unable to get the support piece and therefore cannot open itunes......please help.

With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)

I got a new PC and was able to get my list of tunes to show but will not play, message comes up "original file cannot be found, would like to locate" I no longer have old PC but do have shuffle with all tunes

I got a new PC and unable to get my tunes to play after I transfereed them over via a thumb drive. The message I get is, "original file cannot be found, would you like to locate" and of course it cannot locate on this PC. I no longer have that computer (gave to mother in a different state). I do have my shuffle that has all my tunes on it. I have read several things on this website from using a third party device to transfer tunes from shuffle to de-authorizing old computer and authorizing this one. No definitive instructions. Please help. I want to get these tunes to play and then buy new music. Oh and the home sharing I believe is only if you still have original computer.
Thanks

The shuffle is not a backup device.
Was the media actually moved from the old computer to the new computer? If not, how did you magically make the content appear on the new system?
Use the backup of the old computer to put all the content on the new computer.

I just bought a new macbook pro and was able to get iWorks for free but the App Store is trying to charge me for iLife.

What do I need to do to get my free copy of iLife?

You should accept the apps within the App Store -> Purchases tab.
Otherwise delete adoption.plist from /Library/Application Support/App Store/ or /Library/Caches/com.apple.appstore/
Of course it depends on the age of your computer. If it was purchased before OS X Lion was released then you need to reinstall the iLife suite from the original DVD.

HT5569 I am having trouble connecting to my wifi. I put in the password (the correct password) and it tells me that it is the wrong password. I just purchased this iPad and cannot seem to get connected. My laptop connects with a pin not a password.

I just bought a iPad and am trying to set it up. I have WiFi at my home but cannot get on with my iPad. My laptop asks for a pin number to join and the iPad asks for a password. I enter the correct password and it tells me that it is incorrect. I have talked to my WiFi carrier and they tell me that they do not know what it could be. Can someone please help me figure this out.

connectng with a pin # will not work with the ipad. you need to find out exactly what the actual wifi password is.
pin and push buttons are used by wifi protected setup. which is an optional feture of WPA
here are some ideas
go to the routers home page (typically 192.168.1.1 or 192.168.1.254) and see if you can click on "show password"
get the manual out, it should have the default user name and password you may need to access the routers page
if your windows computer connects, then you should be able to right click the wifi connection and click on show password as well. this is somewhere in the properties page of the wifi connection
also with windows its a good idea to click on "save wifi connection to usb drive" this can be used to connect other windows computers and xbox game consoles as well
if your laptop computer is a mac book you can go to the keychain or icloud keycahin and reveal the actual passowrd as well.
look at the actual router it might have directions on a sticker on how to access the routers configuration pages
if you enter the wrong password on the ipad you need to forget the network and try again

Bought Lion when I was supposed to get it for free..

I bought my MacBook Pro after June 6 and was supposed to get Lion for free. When Lion came out, I didn't know how to go about that, so I got it from the App Store thinking there would be something I had to enter from my receipt and that's how I'd get it for free. Unfortunately, that wasn't the case, so my account was docked $30. As I was waiting for it to download, I found how I was supposed to redeem my free upgrade, and cancelled the upgrade. Now, I don't have Lion, and I'm out $30. Does anyone know how I can get the money back? Thanks!

Use the email form here > Apple - Support - Mac App Store - Contact Support
Probably be at least 3 business days before you receive a response.
Explain exactly what happened like you did in your post here and hopefully they'll get it straightened out for you so you can install Lion and receive a refund.

I purchased a game on my iPhone 4S and it did not download to my ipad air, how can I get this to there?.

I purchased bejeweled with my iPhone 4S and was hoping it would appear on my iPad Air, but this did not happen nor did it appear in my purchased apps at the App Store on my iPad. How do I get it to recognize that it was already purchased? Any help would be appreciated. Thank you.

Thank you for all the answers to my query. I had been using the same account on both phone and iPad, but did not make the difference. It said it was compatible with iPad. I just ended up having to pay for it on it as well. Sorry for taking so long to reply.

I purchased an album, and all but two songs downloaded, and says file being processed. It has been 1.5 hours.

I purchased an album, and all but two songs downloaded successfully. It says files being proccessed. It has been 1.5 hours.

Hello James Dean,
I would be eager to download the complete album I purchased as well. I found a couple of resources that might help with downloading this purchase.
First, I recommend checking to see if the download was interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the remaining songs do not download after following the steps in that article, I recommend trying to download the songs from your list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the movie, you will not be charged again. You can find the steps to do this in the following articles:
iTunes 11 for Mac: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12283
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
If you are still not able to download the songs, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

HT203167 I was downloading an album off of iTunes and it did not download one of the songs for some reason what should I do?

I was downloading an album off of iTunes and it did not download one of the songs for some reason what should I do?

Does the Store > Check For Available Downloads menu option find it ? If not, then depending upon what country that you are in (music can't be re-downloaded in all countries), does it show under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes for downloading (if there is an complete download of the track listed in the Music part of your library then you will need to delete it from there before it will get the cloud symbol in Purchased for redownloading) ?
If you can't download it via either of the above then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS3297 I purchased an album and some of the songs did not download completely. How can i fix this?

I purchased an album and some of the songs did not download completely. How can I fix this?

I have the EXACT issue as Hatchs88 and the response doesn't help. I found a 3 of 4 missing songs as "song".tmp file in the music directory but I can't do anything here... The iTunes store just says purchased and it doesn't the songs show up in the purchased list either. What's funny is that I was able to download on an iPod touch but I cant get it on my PC...

HT201272 I just purchased an album and only 5 songs fully play out of 15 songs. Is there any way of fixing this problem without having to repurchase this album?

I just purchased an album and I cannot get all the songs to play. I was wondering if there was some sort of simple fix or do I have to repurchase this album?

Franklin.s wrote:
... I was wondering if there was some sort of simple fix...
Could be a corrupt download of those particular songs...
If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

I tried to purchase an album, it said wrong zip code so i fixed that. was charged for the album but it did not download. any help?

I hadnt updated my bank info when i moved. I finally got aroud to it and also on my itunes. I was charged for the album that did not download. Help please.

Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the iTunes Store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.

Purchased albums, some songs did not download, although i was billed for them.

I recently purchased 2 albums on iTunes, although I was billed for them, 3 songs did not download, they are not in the 'to be downloaded' screen either. At first they did show up in my Purchase file, however, there was a large black dot by them and they were grayed out. Is there anyway to restore them or do I have to call support? I tried reporting it, but it wouldn't do anything.

Hi MMRV,
Thanks for using Apple Support Communities. You can redownload previous purchases by following this article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Cheers,
- Ari

HT3823 i purchased an album and was supposed to get an audio booklet, well the audio booklet did not download

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