HT3946 How do I ask Apple to update Aperture to process Olympus EM-5 Raw Files

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How do I ask Apple to update Aperture to process Olympus EM-5 Raw Files

Use this link:
http://www.apple.com/feedback/aperture.html

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How long does an Apple TV update take?

How long does an Apple TV update take?

Welcome to the Apple Community.
It shouldn't take any longer than 1/2 an hour.

How can I process a Sony A7 RAW file into Photoshop CS5.

How can I process a Sony A7 RAW file into Photoshop CS5. I tried the file DNG converter 8.3, but it did not work. I was able to download it, but upon reading the memory chip from Photoshop CS5, it reads the jpg files fine, but not the RAW files. I thought the DNG converter 8.3 was the right file, but apparently it is not. Perhaps I need to do something in Photoshop CS5 to initiate it, or place it in a particular directory.. Please help.

First of all, you should have used the Adobe DNG Converter 8.6, not an old, obsolete version. Always use the very latest version. 8.3 was simply the first ACR version to support your camera model, that's all.
Note that the DNG Converter works only on folders, not on individual raw files. Put all your Sony raw files in a folder and run the Converter on that folder containing the raw files.
I have absolutely no clue as to what on Earth you mean by : "upon reading the memory chip from Photoshop CS5".
You also need to make sure that CS5 is fully updated. You cannot rely on the highly and notoriously unreliable Adobe auto updater to tell whether you have the latest update installed or not.
I still have no idea what platform you are on, Mac or Windows. Please read the following for next time:
BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them, etc.,
someone may be able to help you (not necessarily this poster).
A screen shot could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Creative Cloud is always empty and I cannot update LR and PS and cannot open RAW files from my new camera!

My Creative Cloud is always empty. I've had this trouble for over a year. I cannot update Lightroom because of it and Photoshop does not update properly. I cannot open the RAW files from my new camera, a Nikon D750. Each time I want to update, I have to talk to you and delete things and reinstall things but it doesn't fix it properly!
I have contacted Adobe before and always have to go through a tedious delete stuff and reinstall, then next time it happens all over again.
I'm really fed up with it and want to know how to fix it properly. I am in the UK, if that makes any difference.

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

HT5312 when you forget your security question how do you ask apple to send u the answer

If I forgot my security question how can i let apple send me the answer on my email

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
(104086)

TA24326 How do you repair Apple Software Update in Windows 7?

When I open iTunes it says a new version (10.6.3) is available, and I click on "download" but nothing happens. I then go to Apple Software Update and no updates are found.

After a month of waiting & having same problem as you, today when I turned on my computer an Apple Software Update appeared right on my desktop telling me to download the new update. I did & it downloaded just fine. I assume it should be coming to your computer soon also.
Yeah ... it's a bit "patchy" though, Sassy. It can come right for some people and yet not for others ... and there's been a few reports in some of the bigger threads of it coming right for some folks and then going silly again (for the same folks).
A good rule of thumb with this one is that if you do get a "window" where ASU seems to work fine, get as many updates done as you can (just in case the window closes again).

HT2305 how do I download apple software update for windows 7?

I somehow lost the Apple Software Update program on my Windows 7 laptop. Is it needed? if so, where do I find it to download it?

It's possible to keep up to date by downloading installers for new versions of software from the Apple downloads site:
http://support.apple.com/downloads/
... if your ASU has just been uninstalled, an update using one of those installer bundles would most probably also reinstall ASU.
If your ASU is damaged in some way, however, that can lead to some troubles using the installers downloaded from the downloads site. For example, see the following user tip:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows
... so it might be worth investigating a repair install of ASU (as per the instructions in that user tip), if you've got iTunes installed and want to keep that up to date.

How can I remove Apple Software update from Programs in Control Panel. I grt a message that there is an error in Windows Installer Package?

I get this message: "A program required for this install to complete could not be run.
There is a problem with this Windows Installer Package". OS, Windows 7-64

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove".
Quit out of CleanUp, restart the PC, and try another iTunes install. Does it go through properly this time?

How can I delete Apple software update?

I am trying to updat Itunes, but with Windows 7 I am getting problems. I have read I need to delete all files, then try again ...I have deleted all except that the Apple software update program ...I cannot delete it!!!

Thelma good afternoon,
please let me know if you have sorted this out yet??

How can I process a linearly converted raw file while preserving color?

Hi,
I want to convert my raw files in a linear format (to preserve all the dynamic range and detail and prevent unnecessary clipping). My question is "how can I modify the brightness or luminance while preserving the hue and saturation of every color?"
As for applying the gamma curve, I guess the best and only way in Photoshop is to create a Levels adjustment and place a 2.2 in the middle (gray) input box. However, I read in http://www.luminous-landscape.com/tutorials/hybrid-conversion.shtml that a 4.75 value should be used... Why? Is the number placed there not correspond to the gamma being applied?
Thanks in advance.
Juan Dent
P.S.: getting colorimetrically accurate color from the camera, through all the manipulations in Photoshop is for me crucial. Any pointers as to what to do and what to avoid?

First of all, you should have used the Adobe DNG Converter 8.6, not an old, obsolete version. Always use the very latest version. 8.3 was simply the first ACR version to support your camera model, that's all.
Note that the DNG Converter works only on folders, not on individual raw files. Put all your Sony raw files in a folder and run the Converter on that folder containing the raw files.
I have absolutely no clue as to what on Earth you mean by : "upon reading the memory chip from Photoshop CS5".
You also need to make sure that CS5 is fully updated. You cannot rely on the highly and notoriously unreliable Adobe auto updater to tell whether you have the latest update installed or not.
I still have no idea what platform you are on, Mac or Windows. Please read the following for next time:
BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them, etc.,
someone may be able to help you (not necessarily this poster).
A screen shot could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

How do you edit Olympus E-600 RAW file so it opens in Lightroom?

I have tried using '0xED' program to edit the file and change the name to E-620. I have tried altering the camera profile to rename it to E-620 but that also does not work. I know there is a workaround for editing the files on a Windows computer but does anyone know how to do it on a Mac?
Thanks
Stu

It's not as simple as that. The E-620 profile in Lightroom will not open E-600 files because it cannot see that it is a E-620 file. The RAW files other than that are identical. So that is why they need to be edited so Lightroom thinks they are really E-620 files or change the camera profile so it says E-600 and can therefore open up the RAW file.
Sorry I have just noticed I said 620 in the title and not 600! I have now changed that.

Lightroom 4.4 Download Problem(s). Since updating I have been unable to download RAW files

Since updating to LR 4.4, I have been unable to download RAW file formats. In addition, normal .jpg files stopped working today! I can successfully still download into LR 3.6 which I kept on my system.
I'm shooting with a Canon 1D Mark X and using LR on an iMac. This is making workflow impossible. Any help is greatly appreciated!!!
Mike

A couple of tests:
1. Create a Dummy User account with full Admin Read/Write permissions. Does that fix it?
2. Make certain your active User account has full Read/Write permissions for the storage location of both: The Catalog, and The Image Files.

How do I get Apple to update timezone quickly?

Hi all.
How do I make contact with the appropriate team at Apple to have the timezone data updated as soon as possible?
The local time law has been change (actually, twice this year). The old law indicated that DST was to be changed back to winter time on September 8th. The newest law says it will change on October 27th.
I checked on the Mac, first in Terminal and then figured out a way to check this in the GUI. My 10.6.8 will switch the clock back (or rather, change the UTC offset from 3 hours to 2 hours) on September 8th. This is not good, and it's very soon.
I'm not sure what the situation is with the newer systems - Lion and Mountain Lion.
On Linux machines, this situation is corrected by updating the tzdata package. The tzdata files have already been updated and are now at version 2013d which reflects the correct time law. I believe Apple is using the same data, but I'm not sure what will happen if I compile and change the files manually. And anyway, it's not just my problem - it's every user (who still uses 10.6.8, assuming the problem is fixed in newer versions) here in Israel and everybody who sets meetings etc. with people in Israel.
To check whether the zone is correct in Terminal I used:
$ date -v +1m
Thu Sep 26 21:57:01 IST 2013
(This reflects what the time zone will be a month from now. It's IST and it's supposed to be IDT)
And also, this:
$ zdump -v /etc/localtime | grep 2013
/etc/localtime Thu Mar 28 23:59:59 2013 UTC = Fri Mar 29 01:59:59 2013 IST isdst=0
/etc/localtime Fri Mar 29 00:00:00 2013 UTC = Fri Mar 29 03:00:00 2013 IDT isdst=1
/etc/localtime Sat Sep 7 22:59:59 2013 UTC = Sun Sep 8 01:59:59 2013 IDT isdst=1
/etc/localtime Sat Sep 7 23:00:00 2013 UTC = Sun Sep 8 01:00:00 2013 IST isdst=0
The date on the last two lines should be October 27th rather than September 8th.
In the GUI, what I did was create an event in local time in Calendar, and then change its time zone to UTC. The event jumps 3 hours before September 8th, and 2 hours after it.

These timezone definition changes are fairly common, when viewed world-wide.
For notifying Apple, contact the folks at the Apple Support Center or (if you have access) log a bug report. (The folks at Apple might or might not notice any postings made here.)
For the immediate case, updating the timezones yourself is straightforward; the sequence is basically the same on Linux, OS X, Unix and even OpenVMS. Ugly, but it works. (The US folks got to see this mess first-hand a few years ago, but there are other locations that see these sorts of timezone definition changes far more often.)
For those following along that aren't familiar with this sequence, this old posting should get you close when rebuilding your definitions, though the timezone database has moved to IANA.

HT1600 how long does the apple tv update take

How long does it take to download the update for Apple tv? It has already been 2 hours and it has not moved.

Welcome to the Apple Community.
You can't do much else besides pull the plug. If it causes further problems you should be able to restore as below:
Get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Devices list, and then click Restore.
On the other hand you may be able to simply start the update again. If however the update continues to fail, you should try the restore routine above.

How to keep many apple computers updated?

As time passed, we have many, many computers around our institution. At some point, users were able to update their individual software without admin assistants. However, we have changed the policy, and users can't do this anymore. Therefore, is there an easy way to push updates to multiple apple computers?
The apps that need to be updated include:
1. Apple OS
2. Individual Applications
3. Apple Firmware
4. etc.
If you could list what product works best, and if Apple does have a in-house solution.
Thanks

HI,
I use ARD to ''sofware update'' all my macs with a unix command line.
But I try to ''batch'' update all the applications ( like FinalCut, Compressor, ILife etc ) in the AppStore ?
Have you been able to update all the applications in the AppStore ?
thanks

HT3946 How do I ask Apple to update Aperture to process Olympus EM-5 Raw Files

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