HT3960 I am receiving the message ' I Tunes Installer Interputed' while installling I Tunes 10.7.021 is therea solution
am receiving the message ' I Tunes Installer Interputed' while installling I Tunes 10.7.021 is therea solution to fix this
Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
http://www.apple.com/itunes/download/
Similar Messages
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When I try to log in to my account, I receive the message "a network error occurred while attempting to sign in". How do I correct this?
Hi Mark,
Are you trying to log in via Adobe Reader? If so, what happens when you log in via the web interface at https://cloud.acrobat.com?
(We've had reports of this error occurring in the latest version of Reader.)
Best,
Sara -
I was trying to access ITUNES from my desktop in Windows 7 when I received the message: "i TUNES Library.itl" cannot be read because it was created by a newer version of ITUNES...
Typically this happens if you try to downgrade iTunes, but it might be possible for it to occur if the library is corrupt in some way. Either way the solution is to restore your most recent backup or revert to an older copy of the library file as follows.
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2 -
Hello. Since accepting the upgrade to the current version of I Tunes (11.4) I have been unable to get the application to boot. I receive the message that I Tunes was not installed correctly and Error 7 (Windows Error 193). I have uninstalled/reinstalled I Tunes several times and this has not resolved the issue. I also uninstalled/reinstalled Microsoft.net Framework 4 since this was suggested by Apple support. This also has not resolved the issue.
When I reinstall I Tunes, I get a message that the “Service ‘apple mobile device’ failed to start.” Verify you have sufficient privileges to start system services. I attempted to manually start the Apple Mobile Device service but get a pop up stating, “Error 1053: The service did not respond to the start or control request in a timely fashion.”Unsure what I should try next.For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component, such as Apple Mobile Device Support, won't install normally.
In your case I suggest you start with a clean download of the setup file using the direct link. If reinstalling AMDS alone doesn't work try tearing everything down again.
tt2 -
When I try to play a song on I-Tunes, I receive the Message "The song can not be used because the original can not be found. Can anyone out there help me with this problem?
The iTunes application saves your iTunes Store purchases--as well as any music, audiobooks, or videos you import--to your computer's hard disk, not the iTunes application itself.
The error message you note indicates that the purchase in question can’t be located where it is stored in your iTunes Music folder in order to play it, and may have been moved or deleted.
You will need to help iTunes locate the file. Follow the steps in this article:
http://support.apple.com/kb/TS1967
This article may also be helpful:
http://support.apple.com/kb/TS1408 -
I hope I'm in the right place since I was sort of redirected here Recently I have been receiving the message that my startup disc is full and that I need to make room by deleting files. At first I received the message when I left my computer unattended with my virtual machine on, using VMWare Fusion to run Windows. Recently though, I got the message when I left my computer unattended for about 6 hours without the virtual machine running. As an aside, I get extremely nervous when anything freezes VMWare because it is usually a nightmare to get back into Windows if I can at all without calling Tech Support. This new message however, appeared without the virtual machine active, so I was relieved that VMWare most likely was not the cause. After reading a number of Tech Support articles and Community discussion questions and answers, I started wondering if iTunes or the SMC firmware or a combination thereof may be causing the problems. Mind you I know nothing about the SMC stuff because as I said, I am really new to Mac and know very little about computer code or processors or any of that stuff. But I do know that iTunes has recently been giving me some trouble, such as opening on start up and I can't figure out why and messing around with my iTunes libraries. I also read about the SMC firmware and the computer's sleep cycle so that sort of made sense. But I seriously need advice from someone a lot smarter than me. So, before you ask, both iTunes and my SMC firmware are up to date. I'm running a mid-2007 iMac Intel Core 2 Duo Processor with 2.4 GHz of speed.
You may not need all this junk, but in case you do, since the message tells me to make room and delete files, here goes. Now, if I need to make space and delete files, this is where I get confused and it's probably very simple but I'm still a relatively new Mac user and I still can't seem to find all the info about my Mac! I'm not exactly sure how much space I have left on my hard drive. I had to replace my hard drive last December and the invoice says it is a 500 GB 7200 SATA hard drive. For some reason I thought I had more than that. Regardless, System Profiler shows 10.26 GB currently available, 499.76 used; I assume that the used portion includes my partitioned drive that has my virtual machine on it? I may be using the wrong language when calling it that but that's how I understand it as a "partitioned drive". Now, when looking at the System Profiler, under Volumes, Capacity 209 MB writable diskOs1 - I think this my Virtual Machine. I also have three Western Digital drives that I use for Time Machine and for pictures and music; however, as I said, I am still new with Macs and do not fully understand the file structure so there may be pictures on my Mac hard drive that are duplicated on 1 or more of my WD drives but I don't know how to find them or if I do, I'm afraid to delete them. Of these WD external drives, 1 is 500 GB and is full with Time Machine backups; the 2nd WD drive is 3 TB and has 2.18 TB available and is currently being used for Time Machine backups; the final WD drive is 1 TB Firewire and currently has 694.33 GB available.
Any help would be appreciated. Please forgive any inaccurate terms or mis-statements of terminology as I do not really know what I'm talking about as far as the pieces and parts of the operating system; I'm just trying my best to describe what I see.
One more piece of advice that I would appreciate would be recommendations about a good file cleaner, for duplicates, messy file structure, space utilization software; it also needs to be idiot proof software. I have a trial version of Appdelete that I never really used and I have the purchased version of Tune Up My Mac that I haven't spent much time with because I'm afraid I'll delete something I shouldn't
Thank you for your help
MemalynHi Memalyn
Essentially, the bare issue is that you have a 500GB hard drive with only 10GB free. That is not sufficient to run the system properly. The two options you have are to move/remove files to another location, or to install a larger hard drive (eg 2TB). Drive space has nothing to do with SMC firmware, and usually large media files are to blame.
My first recommendation is this: download and run the free OmniDiskSweeper. This will identify the exact size of all your folders - you can drill down into the subfolders and figure out where your largest culprits are. For example, you might find that your Pictures folder contains both an iPhoto Library and copies that you've brought in from a camera but are outside the iPhoto Library structure. Or perhaps you have a lot of purchased video content in iTunes.
If you find files that you KNOW you do not need, you can delete them. Don't delete them just because you have a backup, since if the backup fails, you will lose all your copies.
Don't worry about "cleaners" for now - they don't save much space and can actually cause problems. Deal with the large file situation first and see how you get on.
Let us know what you find out, and if you manage to get your space back.
Matt -
After installing Mountain Lion, I tried to scan from my Canon MX870 and received the message: "MP Navigator EX quit unexpectedly. Click Reopen to open the application again. A report will be sent to Apple," This problem happened right after I installed Mountain Lion. I then downloaded Canon's upgraded software and drivers for the MX 870 and the problem was resolved. Now one month later, the problem has returned.
rjliii wrote:
Solved problem with original Canon software. When I downloaded Canon software upgraded for OS X 10.8, I got all by Navigator Ex. Noticed that on Canon's site, the upgraded version is 3.1; my app was 2.1. Upgraded to 3.1 for Nav. Ex, and it works.
You should still use Image Capture IMHO. If it was my gear, that's what I would do. No need to worry about software upgrades. -
Time capsule has been working perfectly for months.
Suddenly I can't connect to the drive on my airport time capsule and am receiving the message: “AirPort Time Capsule” can’t be opened because the original item can’t be found.
Time machine appears to be still backing up (last backup within the last hour), but drive is not visible and I have files stored on it.
I have tried rebooting everything in order as suggested for other issues, anyone got any ideas how to see the drive again??What OS are you running??
It is very typical Yosemite issue.
1. In airport utility does the TC show up.. if so click it.. and see the summary page which will include its IP address. That is what you are after.
From my screenshot you can see the TC address is 192.168.2.57
It might well show up briefly after a reboot or in ipad / iphone version utility. Yosemite is hopeless. The airport utility hardly works.
2. In Finder use Go, Connect to server.
Type in SMB://192.168.2.57 (replace with IP you discover).
If it is possible it will request a password.. type that in and DO NOT FORGET.. to store it in your keychain.
This will work until the TC changes IP which won't happen if it is main router.. but will happen if it is bridged.. so you need to tell me the whole network setup.
Mavericks is nearly as bad and the above instructions should be universal except I would use AFP instead of SMB. Apparently Yosemite is now totally Windows oriented. -
After upgrading to Lion, I went to open Mail and received the message that it needed to upgrade my Mail database - this may take a few minutes. The bar shows it is about 1/5 along and has been there for over 10 hours.
I tried quitting and starting again but it just jumps back to the same spot.It is quite large, but I have tried two of the fixes suggested and things now seem to be moving along.
(I was unable to seach properly before which is why I posted the question - it was a bit of a panic) -
Even though I have the Pages 5.0.1 installed as the default software, I still receive the message “You need a newer version of pages to open this document.” HELP!
Please clarify....
Mac OS X (10.4.6)
What your system profile shows yet, you posted in the ML forums. -
I was able to use firefox, but all my bookmarks and history disappeared. Also, the forward and back arrow and refresh buttons weren't working. I followed the directions for restoring firefox profiles, and that didn't work. I wasn't able to open firefox again, and I received the message: "a copy of firefox is already open. only one copy of firefox can be open at a time." I tried closing firefox, even uninstalling it and reinstalling another file, but I still get the same message over and over again.
Hello Nicole.
If that's the message that appears, hHopefully this support article is what you need:
http://support.mozilla.com/en-US/kb/Firefox+hangs -
I'm using acrobat pro in my project after debuging the project and after opening a certain number of PDF files I receive the message: the maximum number of files opened has been reached, you have to close some files to continu.even doing that, I steel receive the same message.Some one can tel what to do please? Thanks
Hi Memalyn
Essentially, the bare issue is that you have a 500GB hard drive with only 10GB free. That is not sufficient to run the system properly. The two options you have are to move/remove files to another location, or to install a larger hard drive (eg 2TB). Drive space has nothing to do with SMC firmware, and usually large media files are to blame.
My first recommendation is this: download and run the free OmniDiskSweeper. This will identify the exact size of all your folders - you can drill down into the subfolders and figure out where your largest culprits are. For example, you might find that your Pictures folder contains both an iPhoto Library and copies that you've brought in from a camera but are outside the iPhoto Library structure. Or perhaps you have a lot of purchased video content in iTunes.
If you find files that you KNOW you do not need, you can delete them. Don't delete them just because you have a backup, since if the backup fails, you will lose all your copies.
Don't worry about "cleaners" for now - they don't save much space and can actually cause problems. Deal with the large file situation first and see how you get on.
Let us know what you find out, and if you manage to get your space back.
Matt -
downloaded Appleworks 6.2.9 for Mac Updater-2.sim but when i try to open the file i receive the message "legacy image should be updated". what does this mean and/or entail?
Mavericks is not recognizing the .smi extension - on my Mac it thinks it's a RealPlayer document. You are not going to be able to do anything with this - it requires AppleWorks to be present to be updated, and you can't run AppleWorks on Mavericks (other than by the rather roundabout process of installing Snow Leopard Server in Parallels and installing AppleWorks on that, as described here).
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How do I correct the problem that every timeI boot up I receive the message that “iCal cannot log in to your iCloud accountbecause you password is incorrect…” I do enter it correctly but the same errormessage comes up the next time the computer boots up? Thanks.
Hello jwpg,
Thank you for the details of the issue you are experiencing after restoring an iCloud backup. I recommend the following articles for an issue like this:
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I am trying to update iTunes and keep receiving the message "The folder path "My Music" contains an invalid character.
The folder where everything is stored isnt even called My Music, it is just called Music.
I gave up on trying to update my itunes and removed it and am trying to re-download but receive the same message. Now I have no itunes on my computer at all.
Short or wiping my computer and starting again I have no ideas left.
Please help!That message isn't referring to the location of the music, it's referring to the location of the iTunes programme.
So the message is either referring to the download location or the folder it is trying to install the programme in. I think (I wouldn't put money on this) that invalid characters will be things such as * ^ % and so on. When you get the message, look for the location that your computer is trying to use. Are there any strange characters in the "file path" that your computer is using?
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