HT3960 unknown error (1604) i am trying to restore my ipad with no luck this only happened on the las toperating system upgrade ?

error unknown (1604) is coming up as i try to restore my ipad any ideas help !!!!

When I restart my iPad the connect to iTunes comes up and stays on until it shuts down again, I have read a report from Apple support suggesting I reinstall iTunes so I might try that again and also your suggestion which i shall also try, but thanks again - rg1547

Similar Messages

  • TS3694 What does it mean when I get error message 3194 while trying to restore my ipad?

    What does it mean if I receive an error message 3194 while trying to restore my ipad?
    I received this message after connecting my ipad to itunes.  There is a display of a cord connecting to itunes which is initially why I was alerted to connect my ipad to my itunes account on my laptop.
    Any help is appreciated.

    Turn of any firewall or antivirus software.

  • My iphone says an unknown error occurred (9) when trying to restore in iphone recovery mode

    my iphone says an unknown error occurred (9) when trying to restore in iphone recovery mode

    Hey there ejs11201,
    I see that you are getting an error code when attempting to restore your iPhone. Here is an article that addresses that specific code with some troubleshooting steps and will help you resolve the issue:
    Check your security software
    Related errors: 2, 4, 6, 9, 1611, 9006. Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
    Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
    Get help with iOS update and restore errors - Apple Support
    https://support.apple.com/en-gb/TS3694
    Thanks for coming to the Apple Support Communities!
    Regards,
    Braden

  • HT201442 I am getting the error "ipad could not be restored. an unknown error occurred (3194)" while trying to restore. tried steps 2 n 3 but stil error persists!

    I am getting the error "ipad could not be restored. an unknown error occurred (3194)" while trying to restore. tried steps 2 n 3 but stil error persists!

    When I restart my iPad the connect to iTunes comes up and stays on until it shuts down again, I have read a report from Apple support suggesting I reinstall iTunes so I might try that again and also your suggestion which i shall also try, but thanks again - rg1547

  • TS3694 hi i had a trouble with my iphone 3gs so tried to restore my ios through itunes almost everything was happening at the end of the procedure im getting apopup showing error 29 how to resolve it ?

    hi i had a trouble with my iphone 3gs so tried to restore my ios through itunes almost everything was happening at the end of the procedure im getting apopup showing error 29 how to resolve it ?

    jk82 wrote:
    im getting apopup showing error 29
    Try Here  >  http://support.apple.com/kb/TS3694#hardware

  • TS3694 error code 3194 when trying to restore my ipad?

    error code 3194 when trying to restore my ipad?

    Hey bfcjamie,
    Thanks for the question. Error 3194 usually occurs when iTunes is unable to communicate with the update-and-restore server. The following articles may help to resolve your issue:
    iOS: Restore error 3194 or 'This device isn't eligible for the requested build'
    http://support.apple.com/kb/TS4451
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    1. Install the latest version of iTunes.
    2. Check security software and ensure that communication to gs.apple.com is allowed. Follow these steps for assistance with security software.
    3. Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow the advanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
    4. Try to restore from another known-good computer and network.
    5. If the errors persist on another computer, the device may need service.
    Thanks,
    Matt M.

  • How do you resolve error code 36 when trying to restore an iPad that has been reset to original settings?

    How do you resolve error code 36 when trying to restore an iPad that has been reset to original settings?

    MB-
    As far as I can tell, Error Code 36 is an "I/O Error".  It may mean you have a bad USB cable between the iPad and your computer, or the cable was not plugged in firmly.
    See if this helps with your Restore:  <iOS:  Unable to Update or Restore>.
    Fred

  • An unknown error occurred (-1) while trying to restore Ipad 3 new

    Happy iPad users, I may need some help from you please.
    I’ve got a problem with my iPad new 32 GB WiFi + 4G LTE.
    I bought it just recently in China and was using it for nearly one month without any issues.
    Then at some point i started getting synchronization problems with iTunes and applications that I have downloaded did not run properly or simply won’t start on my iPad. Then I’ve lost cellular signal.
    Trying to resolve the issues I had to reset iPad to factory settings and after that I could not register it with apple. I tried many times with no success.
    Then I went through some internet articles and decided to restore my iPad and finally I’ve got my almost new iPad stuck is restore mode!!!
    I cannot get it out of restore mode and I cannot get it restored.
    When I try to restore it I get the following message:the ipad "ipad" cannot be restored. An unknown error occurred (-1)the ipad "ipad" cannot be restored. An unknown error occurred (-1)
    The ipad "ipad" cannot be restored. An unknown error occurred (-1)
    Here are the things I’ve done so far trying to restore it
    Tried to restore in on Windows XP – no luck, same message
    Tried to restore it on Windows 7 – no luck, same message
    Tried to restore it on MacBook – NO LUCK, SAME MESSAGE
    Tried to use recovery fix option on redsn0w. Did not help. I tried different versions of this program with no success. Maximum what I had is my iPad was entering “white apple mode” after clicking fix restore button.
    Tried to restore iPad from DFU mode both on Windows XP and Windows 7, no luck, same message (error -1)
    I suspect that my iPad may have a hardware issue however I still hope it can be fixed with your help.
    We don’t have an official apple support centers where I leave and I would like to try all the options before I send it to abroad apple support center or to a shop where I bought it.
    Please can anybody help me with advice on how to fix my iPad?
    Thank you all in advance.

    I am facing the same issue, have you had luck getting it solved?

  • HT1750 I tried to restore my iMac with my MacBook Pro Cd's but the computer say that the cd is not supported on the iMac,Now it does come out because there's no eject button on the screen.How could I take it out an how could I install the OS X Lion ok wit

    I tried to restore my iMac with my MacBook pro CDs but it's seem it got restored but it say this cd is not supported on this iMac, What could I do to take out the disk?

    Also, if you have Lion on the computer. You have a recovery partition on the drive. On startup hold down 'Control' to bring up your startup menu. Select "Recovery HD". That's how you get to it. Lion's recovery partition acts as the installation discs that came with all previous versions of OS X.

  • Unknown error (1604) occured when trying to get Ipod out of recovery.

    I installed the new version of Itunes yesterday, and that went fine, but when I went to restore my ipod, it sent it into recovery mode, and no matter what I do, I can't get it to come out.
    In order for the Ipod to even show that it is connected to Itunes, I need to restart my entire computer, and then plug in the USB connector.
    That works; however, when I go to restore it, I gets to the "Preparing Ipod for recovery" stage, and sits there for maybe 5 minutes, then the error window comes up, saying "an unknown error has occured" (1604)
    I have tried all the steps that has been reccomended to me by the Apple techs, and still nothing happens.
    I would greatly appreciate any help with this. :S

    Let's hope the problem is not that 'exotic', the windows world can be different sometimes, as you mentioned in an other thread
    Indeed ...
    Please feel free to leap into threads where it looks like I've missed something, Ingo. (Always a relief when I know someone's got my back.)

  • Tried to update my iPad  OS from iTunes. Frozen and got an "unknown error msg". I tried to restore the iPad to factory settings..got the same

    I bought today a new iPad from Rideau Store. The setup guys didn't update to latest software version. I tried to do myself trough iTunes, which notify me that an upgrade is available. After a while the upgrading process froze with a msg "unknown error ..". I clicked on the More  info  button and I got a page saying "due to a scheduled upgrade of Apple's support system some feature are not available.
    The bottom line is that now the iTunes does detect the iPad being in recovering mode and asks to restore it to fabrics defaults. I tried to do this and again I got aqn "unknown error"
    Finally I run the iTunes diagnostics to check the connectivity between my iPad and my HP laptop (iTunes). For unknown reson the iTunes does not detect my iPad. See below the diagnostics log:
    Itunes Diagnostics
    MicrosoftWindows XP Professional Service Pack 3 (Build 2600)
    Hewlett-PackardPavilion dv5000 (EP416UA#ABA)
    iTunes10.2.2.12
    QuickTime 7.6.9
    FairPlay1.11.17
    AppleApplication Support 1.5.1
    iPod UpdaterLibrary 10.0d2
    CD Driver2.2.0.1
    CD Driver DLL2.1.1.1
    Apple MobileDevice 3.4.0.25
    Apple MobileDevice Driver 1.55.0.0
    Bonjour 2.0.5.0(214.3)
    Gracenote SDK1.8.2.457
    GracenoteMusicID 1.8.2.89
    GracenoteSubmit 1.8.2.123
    Gracenote DSP1.8.2.34
    iTunes SerialNumber 0012AD0812DA2D38
    Current user isan administrator.
    The currentlocal date and time is 2011-04-20 20:32:27.
    iTunes is notrunning in safe mode.
    WebKitaccelerated compositing is enabled.
    HDCP is notsupported.
    Core Media issupported.
    Video DisplayInformation
    ATI MOBILITYRADEON Xpress 200 Series  
    **** ExternalPlug-ins Information ****
    No externalplug-ins installed.
    Genius ID:cb0eaa5cad8a753f64335065bc061263
    **** DeviceConnectivity Tests ****
    iPodService10.2.2.12 is currently running.
    iTunesHelper10.2.2.12 is currently running.
    Apple MobileDevice service 3.3.0.0 is currently running.
    UniversalSerial Bus Controllers:
    StandardEnhanced PCI to USB Host Controller. Device is working properly.
    StandardOpenHCD USB Host Controller.  Device isworking properly.
    StandardOpenHCD USB Host Controller.  Device isworking properly.
    No FireWire(IEEE 1394) Host Controller found.
    Most RecentDevices Not Currently Connected:
    iPad runningfirmware version 4.3.1
    Serial Number:        DLXFK2A8DKPH
    **** DeviceSync Tests ****
    No iPod, iPhone, or iPad found.

    Try:                                               
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar                              
    Also, do you remember what the error message said?

  • An unknown error occurred (-1) when trying to update my iPad to iOS7.

    Last night I attempted to update my iPad 2 to iOS7. At some point during the process, the iPad locked up and I was presented with a screen instructing me to plug into iTunes for a system restore. I did so and after approximately 10 minutes, I received the following message, 'The iPad "iPad" could not be restored. An unknown error occurred (-1)'. I have since re-tried about a dozen times to restore and keep ending with the same message. Is this just a case of the servers being overwhelmed? Should I try again in a few days when things calm down? Or has the update killed my iPad? Do I need to take it to the Apple store?
    Thanks Apple... Frustration level is off the chart.

    I am facing the same issue, have you had luck getting it solved?

  • Unknown Error Message (9) When trying to restore Ipad 1

    Hi, recently i purchased an iPad 1, and am having problems when trying to restore the device. I put it into restore mode as it was going to sync every app on itunes which i didn't want, so i had to try and set it up as a new ipad again. Now the ipad is in restore mode, when plugged in to my laptop, iTunes does not recognise the iPad until i put it into DFU mode, by holding down the home button and Power button simultaneously, then releasing the power button until the 'connect to itunes' symbols appears. iTunes then recognises the iPad in restore mode and asks me to restore it. When i click to restore, it always stalls just after the 'waiting for iPad' message appears on iTunes, then the error 'Could not restore Ipad, an unknown error occurred (9)' appears.
    I have tried downgrading my firmware and restoring my iPad to v3.2 but then the error 3194 appears. Also by trying to restore the firmware to the newest version using a downloaded firmware also returns this message. After some research on the matter, i read a few people claiming the problem is the USB ports. I have since tried restoring on another laptop and a PC, but still the error 9 message occurres, therefore suggesting it isn't a problem with the USB. My understanding it that it is either a problem with the iPad, or with the Firmware i have downloaded, and iTunes does not recognise this. As further information, the iPad is a first generation ipad which had the latest firmware updated on (v 5.2). It seems to be whenever i try to restore to a firmware i downloaded seperately, i get the error message 3194, and when i just click the restore button, and automatically updating to v5.2 i receive the error 9 message
    Any suggestions as to how i can fix this problem?
    Thanks

    i pulled this from another post on these forums.
    thy this:
    "First try to turn off your iPhone, with the sync cable not plugged in.
    Then hold down the home button (iPhone still off) and plug in the sync cable. (Keep holding the home button until iTunes pops up).
    You have now entered force recovery mode.
    Now try to update the iPhone, using iTunes, as instructed.
    That should work. "
    From: https://discussions.apple.com/thread/2668731?start=0&tstart=0

  • An unknown error occured [13] when trying to restore iphone. Help!!

    When trying to upgrade to the 2.0 upgrade my phone said I had to restore it to its original settings. Then I get an error stating " The iphone could not be restored. An unknown error occured [13]. Any suggestions?

    I get no error message, it just sits on restore for an eternity.

  • HT1414 what does an unknown error (-1) mean when trying to restore iphone 3g?

    I am trying to restore my iphone and the unknown error (-1) came up. What does this mean?

    I get no error message, it just sits on restore for an eternity.

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