HT3964 blue screen

my macbook pro just locked on a blue screen and even when i restart it wont load. help me please

https://discussions.apple.com/docs/DOC-3046

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  • Mac book pro blue screen

    I have bought macbook pro 3years ago and now i see some kind of stupid color in my screen , and my laptop is also crashes down and i can see blue screen and sometime yellow screen with blue stripes and also horizon tall , i wonder whats wrong ?

    You may have to take the computer to the Apple store to have it checked out.
    Before that you can try resetting PRAM and SMC.
    Startup in Safe Mode.
    Reset PRAM  http://support.apple.com/kb/HT1379
    Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
    Safe Mode
    http://support.apple.com/kb/PH4373

  • Imac won't shut down, blue screen with spinig wheel is on and computer never shuts until I hold the power button down and shut it manualy..

    Imac won't shut down,
    blue screen with spinig wheel is on and computer never shuts until I hold the power button down and shut it manualy..

    This is the instruction article for Intel-based Macs:
    http://support.apple.com/kb/HT3964
    Your profile does not indicate the type of Mac you are using.
    Barry

  • HT4177 My mackbook pro suddenly freezed and when I swiched off and on again, a grey screen appeared with an apple logo then a loading circle underneath, and after a few hours, a blue screen appeared. What shall I do with this?

    My mackbook pro suddenly freezed and when I swiched off and on again, a grey screen appeared with an apple logo then a loading circle underneath, and after a few hours, a blue screen appeared. What shall I do with this?

    What operating system version, and do you have any backups of your data off the machine? TimeMachine? Option Key bootable clones? Storage? DVD's?
    A reinstall of the operating system may be in order as a last resort, so if any of these steps on these links get you into the machine, make sure to backup your personal data (Music, Pictures, Documents, Movies) off the machine to a non-encrypted  powered external drive regular storage drive (not TimeMachine as it might be corrupted too) and disconnect as soon as possible.
    Good Luck and report back all what you tried.
    Also report what change occured before this tragedy happened, was there a  Software Update? A EFI firmware update? Etc.
    https://support.apple.com/kb/TS3148
    more:
    https://support.apple.com/kb/TS2570
    http://docs.info.apple.com/article.html?path=Mac/10.6/en/8963.html
    To boot off the 10.6 install disk, hold c or option key while the disk is in the machine.
    To boot into 10.7 Recvoery mode, hold the command and r keys down while booting.
    To use Safe mode, hold down the Shift Key while booting.
    Other assistance
    https://support.apple.com/kb/HT3964
    https://support.apple.com/kb/HT1379
    https://support.apple.com/kb/ht1782
    https://support.apple.com/kb/HT1564

  • My mac book aire just hang... i tried shutting it off but when i turned it on i am on blue screen i can hear the sounds but it wont show anything please help thanks

    i was browsing the internet and using skype when my mac book air hang
    i tried turning it off but when i reboot it again its on blue screen
    i can hear its sounds but cannot see anything
    please help

    Try resetting both SMC (http://support.apple.com/kb/HT3964) and NVRAM (http://support.apple.com/kb/HT1379).

  • Macbook pro hangs on blue screen at startup

    I've been having intermittent problems with my Macbook Pro starting up, but this is the first time it's completely failed to start up: I get the startup sound, the grey screen with apple logo, and then it just hangs on a blue screen, with a grey startup dial, and nothing happens. It was working fine up until this evening; it's confusing to say this, but it seems to have moods where startup is an issue. But I have taken it in several times for this very problem: the first time, they replaced my hard drive, the second I was told to reinstall OS X, and then add software back one program at a time. All I had on this machine was Adobe Creative Suite 4, nothing which would cause any issues. I don't even have any fonts on this machine!
    Desperate to know what might be the problem; I've tried a few of the basic troubleshooting work arounds and none of them are working. Does anyone know what the issue could be?
    Help!

    Follow these documents.
    http://support.apple.com/kb/TS2570
    http://support.apple.com/kb/TS1440
    http://support.apple.com/kb/HT1455
    http://support.apple.com/kb/ht3964
    http://support.apple.com/kb/HT1379
    http://support.apple.com/kb/ht1379
    http://support.apple.com/kb/HT1509
    If you get a external USB or Firewire drive, you can hold c and boot off the installer disk #1 that comes with your computer, the second screen in is a Utilities Menu and Disk Utility.
    Select the EXTERNAL DRIVE and Erase, format HFS+ Journaled GUID partition.
    When that's completed quit Disk Utility and your back in the OS X installer, install OS X on the EXTERNAL DRIVE.
    When that's complete quit and reboot hold down the OPTION KEY and select the External drive to boot from.
    Now GRAB THOSE FILES!!! 
    After that you can do what you want to the boot drive, if you can't fix it, you can always install OS X again (without formatting) and it should leave your programs and files alone. But if something goes wrong you have a copy on the external drive.
    You can choose to Disk Utility format and reinstall everything, OS X, programs and files as well.
    If for some reason you can't access your internal drive, either booted from the install disk in Disk Utility or via the external drive, it's possible your hard drive died.

  • My laptop won't turn on it shows the blue screen but won't come on. Help?

    My laptop won't turn on it shows the blue screen but won't come on. Help?

    Try resetting the SMC
    http://support.apple.com/kb/ht3964
    If it has a removable battery, try removing the battery.
    If neither works, then you may need to bring it in for service.  Bring the power adapter as well, as you may be able to determine if it is the power adapter at fault, or the computer's power supply.

  • I have a blue screen in start up

    I am having trouble sterting up my MacBook Pro that is running OS X 10.5.8. I have a blue screen that will not allow a typical start up. I started up in safe boot
    but will only allow me to log into one of 3 users. Wondering if I need to clear up memory for start up. seem to have planty of overall disk space.
    Help,

    Try an SMC reset:
    Resetting the SMC (System Management Controller) on Intel-based Macs:
    http://support.apple.com/kb/ht3964  and
    http://support.apple.com/kb/HT1237?viewlocale=en_US
    Resetting your Mac's PRAM and NVRAM:
    http://support.apple.com/kb/ht1379

  • My iMac is frozen on a blue screen during an update software for snow leopard. What do I do? Turn off my imac?

    My iMac is frozen on a blue screen during an update of software for snow leopard. What do I do?  Should I turn off the computer?

    do a hard shutdown of the mac (holding down the power button until it shuts off) then do an SMC reset, the following article tells how to do this:
    http://support.apple.com/kb/HT3964
    after doing this reset and restarting the mac, try again to install the update.

  • Windows Blue Screen Error Message Appears As Soon As IPod Connected

    Everytime I connect my IPod to my computer, I get the Windows Blue Screen error message. Thought it was the cable, so plugged cable in by itself. No problem. Uninstalled IPod and ITunes software and then plugged in IPod, still got the Blue Screen. The Blue Screen says something about "recent plugged in device problem". It is not the cable, it must be the IPod. Did not have this problem when I bought it. Tried it on labtop and get the same error message. I can't do updater or anything that requires me to plug the IPod into a computer because the Blue Screen appears immediately. When I unplug, the Blue Screen remains and locks up the computer so I have to restart each time. I have tried everything I can think of. Please help.

    Hi Mike thank you for replying,
    I am not able to start the computer in safe mode, safe mode with networking, last good known configuration etc, Each time it quickly blue screens and restarts about two secs into the process.
    I was unable to try a clean OS install from the disk as it gave the blue screen error shown in the original post. The same thing happened when I tried to use the repair option on the XP home disc. So i can't get into the computer at all to start diagnosing the fault, the only clue I have is the error message, and after searching the internet I haven't found much enlightenment from that yet.
    If you can help me out or suggest where to search it would be much appreciated.
    Thx

  • Mini DVI to Video: blue screen after disconnect

    Hi,
    can't find a solution: after disconnecting the mini dvi to video-adapter I always get a blue screen and I need to restart my brandnew 20" iMac.
    I use it to connect my (old) television via s-video. It is clear that I bought the right Mini-DVI-Adapter.
    Can anyone help or has the same problem?
    iMac 20"   Mac OS X (10.4.8)  

    Thanks for the help. I'd figured out that shutting it off would keep it from happening and was probably a "best practice," but since 90% of my television watching is from my eyeTV, I'd be turning it on and off a lot.
    The only problem with leaving the setup plugged in, is that as soon as the mini DVI cable is plugged in, the resolution on the iMac resets itself to super-large fit for television mode and becomes virtually unusable as a computer, thus when I want to use my computer, the cable has to be unplugged....unless of course you know something I don't
    Thanks,
    Shaun

  • My iPhone would just randomly give me a blue screen and then restart--did that a bunch of times between Tuesday and last night. As of last night, it WILL NOT come back on. iTunes says it's in recovery mode....what does all of this mean???

    Tuesday night I was texting a friend and when I went to open her message, my screen went blue and restarted. I just wrote it off as weird and went on about my business. Later that night, I tried to turn on my phone and it would not turn on. I plugged it up, held down the power button, and pressed the home button all numerous times. I looked online and it said to do a "hard reset" by holding down the power and home button at the same time--my phone then came on. Throughout Wednesday, it would give me a blue screen and restart--nothing major just really annoying. I took it to the local Verizon store where I bought the phone from and he said that it was some type of hardware defect and I was still under my year warranty so I could get a new one for free--the free phone won't be here until tomorrow, Saturday. I took it home and it didn't give me any trouble for a couple of hours. The next day it was cooperating and then I left town for a little while and it acted up (blue screen and then restarting) a few times. When I got home, it acted up again and so I restarted the phone and it was working fine. A few minutes later, I tried to check my messages and the phone was off again. No matter what I do, my phone will not come back to life. It had at least 45% battery last time I looked at it. I decided to plug the phone up to my computer and see what it did--my computer recognizes that there is a phone hooked to it and it says that it's in "recovery mode". It also said that if I'm having issues with my phone, that I need to reset the phone via iTunes. I guess the questions that arise are
    1. Why is my phone doing this?
    2. If I reset my phone, will it go back to working again? I ask that because I don't want Verizon to charge me $300 when they send me the replacement phone and I won't need it (assuming that the phone decides to work once it's been reset).
    3. What type of hardware defect is this that is causing this issue, not only with my iPhone 5S but others as well?
    4. Shouldn't people be notifying Apple and letting them know that they need to fix this issue?
    5. Should I report this issue to Apple even though I didn't buy the phone directly from them, but through Verizon?
    Any help that anyone could give me would be greatly appreciated! This whole situation has me stressed out and seriously confused.

    Hi, beth.lau.gr.
    Thank you for visiting Apple Support Communities.  
    I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen.  I wont be able to give you an exact answer as to why this is happening.  However, this is the most relevant troubleshooting article for this issue.  This article also provides options to reach out to us via phone for additional assistance.  
    If your iOS device restarts, displays the Apple logo, or powers off while you're using it
    http://support.apple.com/en-us/HT203899
    Cheers, 
    Jason H.  

  • Blue Screen, kernel_data_inpage_error, disk drives missing on reboot

    I just bought a new laptop, ASUS ROG G750JW, and installed a Mushkin Chronos 240GB SSD. I clean installed Windows 8.1 Pro on the SSD, and kept the original 750GB HDD, as well as a 500GB HDD, as secondary drives. I have been having rather random blue screens.
    I had to disable auto-restart to see the error message: kernel_data_inpage_error.
    The fun part is that when I soft restart after the blue screen, my hard drives are missing from the BIOS. I have to completely power down and then restart it for the HDDs to be detected. Since all 3 drives go missing, I can be rather confident that the problem
    is not caused by any one of the drives (i.e. my SSD is not defective).
    The problem originally occurred when I was installing Office 365 - the laptop would blue screen every time I tried starting the installation. However, each attempt would proceed a little further and eventually Office installed, so I can't use that as a reliable
    test. Other occurrences have been, as far as I can tell, completely random. I was noticing that the BSOD occurred often enough during Windows Update installs, but I could not find any significant correlation when I compared my event log to my update
    log. I was able to install the most recent Windows 8.1 Update released this Tuesday with no problems.
    I have run diagnostics on all of my drives, which come back completely green. I have run chkdsk and sfc /scannow, none of which reported any errors. I have also run Driver Verifier according to the instructions
    in this article which did catch several "0x000000c4" bug checks, which I was able to narrow down to the miniport driver.
    My last action was to disable checking this driver in Driver Verifier, and I have not since experienced any problems. I have just finished running a 2+ hour long stability test using AIDA64 portable trial version, which caused no problems. 
    Since my drives go missing when this happens (whether as a cause or effect, I do not know), I have no memory dumps or event logs to share. I have since configured Windows to save memory dumps to my laptop, but with no reliable way to cause the blue screen,
    I've been unable to capture a dump yet.
    Soooo who wants to help me fix this? I've been offered warranty RMAs by both ASUS and Mushkin, but until I can reliably reproduce the error and confirm the cause, I'm not sending anything back (cause I don't know
    what to send!).

    Jay
    If you don't have dmps lets take a look at your event viewer logs
    Please provide us with your Event Viewer administrative logs by following these steps:
    Click Start Menu
    Type eventvwr into Search programs and files (do not hit enter)
    Right click eventvwr.exe and click Run as administrator
    Expand Custom Views
    Click Administrative Events
    Right click Administrative Events
    Save all Events in Custom View As...
    Save them in a folder where you will remember which folder and save as Errors.evtx
    Go to where you saved Errors.evtx
    Right click Errors.evtx -> send to -> compressed (zipped) folder
    Upload the .zip file to Onedrive or a file sharing service and put a link to it in your next post
    If you have updated to win 8.1 and you get the error message "the system cannot find the file specified" it is a known problem.  The
    work around is to edit the registry.  If you are not comfortable doing this DONT.  If you are, backup the key before you do
    Press Win+"R" and input regedit
    Navigate to:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT\Channels. Delete "Microsoft-Windows-DxpTaskRingtone/Analytic"
    Wanikiya and Dyami--Team Zigzag

  • Blue screen crash when connecting iPod

    Whenever i plug my ipod into my computer, windows goes to a blue screen with the following message...
    A problem has been detected and Windows has been shut down to prevent damage to your Computer.
    If this is the first time you have seen this stop error screen restart your computer. If this screen appears again follow these steps.
    Check to be sure you have adequate Disk space. If the Driver is identified in the stop message disable the driver or check with the manufacturer of the driver updates. Try changing video adapters.
    Check with your hardware vendor for any BIOS updates.
    Disable BIOS memory options such as Caching or Shadowing. If you need to use Safe Mode to remove or disable components Press F8 to select advanced start up options then select safe Mode.
    Technical Information
    *stop:0X0000007E (0XC0000005,0X00000000,0XF7A9B7C8,0XF7A9B4C4)
    Beginning dump physical Memory
    Physical Memory Dump Complete
    Contact your system administrator or technical support Group "
    This all started happening when i was away in America and my dad plugged his iphone into my pc to try and get some of my music, which caused the same crash. My ipod plugs in fine to his computer though. Any advice much appreciated

    Apple Genius, behave yourself.
    Here's the article how to fix this problem: http://support.apple.com/kb/TS1502

  • Error 13 = Blue Screen of Death?

    Thought I'd try this board and see if anyone knows anything about 'error 13' and Panther.
    I have been plagued by this error message which pops up whenever I try to print from either of my printers or burn a CD. This all happened after I tried to load a demo version of Adobe Illustrator CS2.
    Over the last day I have tried the following:
    * deleted the apple.com.print preferences
    * reset the PRAM
    * unplugged, unpowered and restarted the printers and their USB connections
    * deleted the printers from the print setup utility and tried to reinstall them (but there too I get the 'error 13' message. Printers won't load but they do show up as if they loaded. Just won't work, that's all.
    * tried logging in as a new user, and then the printer message is "Not enough RAM" to print.
    * repaired the disk permissions from the CD
    Generally I've done everything I can think of... except to reload the OS, which I hesitate to do because I have to first load Jaguar, then the Panther update, then the other updates. Last time I tried that things didn't quite work out.
    I do have an external backup drive, which also got corrupted as I tried loading the Adobe Illustrator CS2 on that disk too. Dumb I know...
    So... anyone know what 'error 13' means?
    Is 'error 13' the Mac equivalent of the Windows Blue Screen of Death?
    Thanks for any input...

    Hello Pawel,
    I have looked over the service request you mentioned about acquiring 2 PCIe-6537 at 20MHz sampling rate on all 32 lines. In order to narrow down this issue, I think it would be best to try only acquire from both cards without doing any triggerring etc. Also when performing this test, I would only want to acquire from 8 channels on both cards to see if this reproduces it. If this works, we can slowly add more elements to narrow down what the issue is and make us more effective to solve the problem.
    I also wanted to ask if you have tried this setup on another machine and if it worked.
    Along with this, have you tried to create two Digital Tasks in MAX and try to acquire for the same amount of time to see if the issue reoccurs here? This would tell us if this problem is connected to the driver/computer or LabVIEW.
    Jim St
    National Instruments
    RF Product Support Engineer

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