HT3964 folder with question mark

when trying to turn on computer I get the white screen and then see an error ...a folder with a question mark inside it.

That folder with the question mark icon means that the MacBook can't find the boot directory. That can either mean it can't find the hard drive or the Operating System data on the hard drive is somehow corrupted.
Put your install DVD into the optical drive (CD/DVD drive) and reboot. Be sure to either use the disc that came with your Mac, or, if you installed a later Mac OS X version from disc, use the newer disc. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option Key until the Install Disk shows up) until the apple shows up. That will force your MacBook to boot from the install DVD in the optical drive.
Or if you are running 10.7 Lion, boot from the recovery partition (Command +R on boot) and use Disk Utility to repair your OS 10.7 partition.
When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it. When it comes up is your Hard Drive in the list on the left?
If it is, then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've clicked on the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions. After repairing use Startup Disk from the same menu to choose your hard drive for restarting from your hard drive.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead.

Similar Messages

  • Hard drive crash? Folder with question mark

    Hi everyone! I had problems with my macbook pro (early 2013). Last week, it slowed down suddenly and the laptop heats up during sleep. Then the hard drive recently crashed, at least I thought it crashed after it showed the folder with question mark during startup and did not show my old hard disk drive. Now I bought a 1TB WD mainstream hard drive disk, unfortunately it does not detect it in the internet recovery (disk utility). Now my question is, Do I have to do something with the hard drive first for my laptop to detect it? Like formatting it? The box said that it is compatible with mac OSx Lion, but my internet recovery lets me install Mountain Lion only. Is that the problem? or is the problem internal like the cable that connects the hard drive to the logic board?

    That depends on the type of drive you have. If it is a standard external drive (in an enclosure) you can connect the drive with a USB cable.
    If it is a bare drive like this:
    You will have to put it an enclosure and get a usb cable. External drive enclosure are < $10. They come in two sizes, 2.5" and 3.5". Buy one that's correct for your drive. http://www.amazon.ca/MOGOI-Enclosure-External--Silver-Accessory/dp/B00HC107R6/re f=sr_1_5?ie=UTF8&qid=1404755872&sr=8-5&keywords=disk+enclosure

  • MacBook Pro flashes file folder with question mark and startup manager will not run

    My son's MacBook Pro won't boot (gets the flashing file folder with question mark).  When I try to open startup manager (holding "option" key during boot does not do it).  Other posts suggest inserting the install disk, but I am pretty sure that for Lion, there was no disk, it was just off the website through the App Store.  Any further suggestions?

    Reinstalling Lion/Mountain Lion Without Erasing the Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

  • Not solved with Blinking Folder with Question Mark after Erasing Hard Drive

    Before asking, I found someone had asked exact the same question, but that was actually an unsolved thread.
    Re: Blinking Folder with Question Mark after Erasing Hard Drive to try to restore to Factory Settings
    Level 1(0 points)sdc3gJul 5, 2013 6:24 PM Re: Blinking Folder with Question Mark after Erasing Hard Drive to try to restore to Factory Settings
    Re: Blinking Folder with Question Mark after Erasing Hard Drive to try to restore to Factory Settings 
    in response to Niel
    Thanks for the reply, held command+R again and it is trying to pick up WiFi, but it's not picking up my network and won't accept the password even when I try to put it in manually. Any thoughts on that?
    Me too had tried the command+R and failed to manually connect to my network. Can anyone help?

    Well, it was solved. I shifted to other place and tried other WIFis. One of the WiFi had the 2002f problem and another was fine, so the reinstall worked smoothly eventually.
    On the apple support page it says that Supported network configurations and protocols includs both WPA/WPA2, not matter what they are, but it might not be true.

  • Switched on my imac 24inch intel based and all I get on screen is a folder with question mark flashing,I had backup on external hard drive but when I try to reinstall it can not find my mac hard drive

    Hi when I started my intel based imac this morning all I am getting is a folder with question mark in the middle flashing,I have external hard drive with backup,but when run disc utilities it does not show my mac hard drive.hope someone can help.(it's running mountain lion, well it was)

    Try starting up your Mac while holding down the Option key. That should prompt the Startup Manager window where you can select the startup disk then click Restart.
    The question mark folder indicates your Mac cannot find a system folder to boot from.
    A flashing question mark appears when you start your Mac

  • I powered up my macbook and there is a file folder with question mark on the screen flashing.  What does that mean?

    Powered up Mac book and screen showing file folder with question mark flashing? 

    A flashing question mark appears when you start your Mac
    Hope that solves your issue.

  • Folder with Question Mark on Start-up/ DOS-like screen with errors now...

    Left my Mac Pro running last night, woke up to it being frozen (looked like it was
    in hibernation mode and wouldn't wake up).
    Forced a shut down from button on tower - on start-up, went gray screen
    with blinking folder with question mark.
    Inserted install disc 1 and held down 'C' - Went to choose your lang menu,
    I picked English, went to choose start-up disc. Options were the install
    disc and a network drive with a question mark. I picked drive with
    question mark.
    Computer looked like it was trying to restart, apple with loading circle
    spinning, and then blinked to a black screen that looked like DOS that was
    blinking error messages (one message was "diskOs2 undefined Oxe0030005")
    Any suggestions?
    Mac Pro   Mac OS X (10.4.9)  

    Was there a storm or outage that could have brought it down? for now it sounds like a kernel panic screen is what you are seeing. If you don't have a UPS, I wouldn't be w/o. Never know when one of those high winds will knock out power.
    You could try to do an SMC Reset and see.
    I assume you usually sleep the system and it doen't have trouble with wake from sleep, and you haven't altered the system (new hardware etc) in any way that would change that.

  • Folder with Question Mark, to Apple Icon, to Kernel Screen at Startup.

    At startup Folder with Question Mark, Followed all steps to resolve it to no avail, I try to re-install Snow Leopard and Apple Icon with Grey screen appears, then Kernel screen.
    I cannot get past the Kernel screen.  No options to click anything, like system preferences or anything. I have a Macbook, with Snow Leopard.  Any help would be much appreciated.
    I tried Pram Reset and everything.

    Hey, thanks for the quick reply Mende.
    I tried that, it goes to the apple icon, however after about 10 seconds of the apple it goes straight to the Kernel screen.  It doesn't give me the options of opening anything. Infact it doesn't even have a mouse curser.
    If I hold "option" it gives me the option of choosing only the "Leopard DVD" but that's it and then it goes to the Kernel Screen
    Again, thanks for the taking the time to help me out.

  • Folder with question mark + wont boot from disk

    Hi
    I am trying to reinstall a powermac g5 from the disk, using a old hard drive that works.. (formatted in NTFS) (hoping that when selected to boot from disk, mac will then erase and reformat it)this image is presented when i hold down the option key and the disk ejects this other image is presented when i hold down C (folder with question mark blinking) and the disk ejects... also presented if i boot normally.... Could some help be offered please??????
    Powermac G5
    Thank you in advance

    Yes, you must Format it HFS+ first...
    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
    How to format your disks...
    http://www.kenstone.net/fcp_homepage/partitioning_tiger.html
    (To Install OSX on an IntelMac the Drive it needs the GUID Partitioning scheme mentioned at the bottom.)
    Thanks to Pondini, Formatting,  Partitioning, Verifying,  and  Repairing  Disks...
    http://web.me.com/pondini/AppleTips/DU.html

  • Folder with question mark keeps showing on boot screen

    folder with question mark keeps showing on boot screen

    Click here and follow the instructions. If the computer was running Mac OS X 10.6.8 or earlier and you reach the third set of steps, insert a Mac OS X install disk.
    (120871)

  • Folder with Question Mark on Boot

    I can't get my mac to boot. Instead I get the gray screen and a folder with question mark icon. I'm guessing the HD is dead? Any chance for recovery? If not how much does a new one cost? The one year warranty just expired!
    Please help!
    Thanks,
    Brian

    So, what is it? The thing froze today and wont reboot - just a gray screen with NOTHING. Then after about 10 min. the flashing question mark folder appears.
    So, I popped in the install DVD that came with the computer, get the little gray Apple logo and it boots from the DVD.
    Launch Disc Utility. The HD appears on the left. Click on it - all of the "Verify" and "Repair" buttons remain grayed out. So what the hxll do I do?
    I cant boot into single-user mode or any other mode for that matter.
    This is a Macbook pro, dual-core Intel, less than a year old.

  • Folder with question mark and smiling mac face at start up

    After I was importing some video today, shut down G5 and on start up I get the folder with question mark and smiling mac face.
    Any help?
    Power Mac G5   Mac OS X (10.4.8)  

    Boot from a drive with Disk Warrior 4, or your emergency boot drive (FW or alternate) or if you lack that, use single user mode to run fsck command. The last option would be your Tiger DVD but that may be 10.4.3 or earlier and not your best.
    I say that because it seems like it was more than just needing to reset the startup disk preference and may have a corrupt directory. It shutdown smoothly and fully?
    At the least, using the OPTION key and SHIFT key for Safe Boot. My recollection of trying to do both is that it won't. You can do one or the other, but not both. So running FSCK is just insurance to repair the directory.

  • Flashing folder with question mark at Startup

    Here is what I know so far.
    - The computer was powered off by pushing the power button without shutting down.
    - The computer was then restarted and it was coming into the white screen with the Apple logo in the middle, but i noticed that it was skewed slightly (like someone took a 4:3 ratio screen and stretched it to a 16:9) and then it would show a circle slash icon and then the flashing folder with a question mark on it.
    - It would not come up in single user mode (Command + S) and it said that there was an error loading kernel 'mach_kernel'
    - It would not come up in safe mode (Shift)(The flashing folder came up again)
    - I reset the PRAM (Command + Option + p + r) and it seemed to fix the problem with the stretched screen but did not help the boot situation (still got flashing folder)
    - I did the start up where you can select the hard drive to boot with, it owed the HD and i selected it, but then i got the flashing folder with question mark.
    - It would not come up in Verbose Mode (Command V) Error loading Kernel again.
    - I bought a FireWire cable and hooked it to another MacBook Pro, and booted the faulty Mac into Target Disk Mode, the FireWire logo came up on the screen and bounced around like all forums said that it would, but the drive would not show up on my host. I checked the System Profiler on the host and it did acknowledge the Target Disk Mode was there, but the drive of the target would not show up on the host. I restarted the host, nothing. I checked all of the connections, nothing. I replugged all of the connections, nothing. I even reversed the FireWire cable, nothing.
    - I have DiskWarrior 4 if i can get the drive to show up in TDM, but nothing so far.
    Does anyone have any suggestions?

    Thanks for your help guys. I managed to get the computer started by holding down C at the Start Up with the Install Disc 1 in the computer. The disc was really kindof unnecessary, as the newest version of Mac OS X (10.4.10) became available via the hard drive.
    I then found out that the battery was not installed, so I reset the management system by removing the A/C power, the battery and pushing the power button for 5 seconds, and then reconnecting everything. It did not help, the battery is bad i guess, so I am going to call AppleCare and get a new battery.
    Thanks for your help.

  • My computer has a blinking folder with question mark on it at start... What is going on?

    My computer has a blinking folder with question mark on it at start... What is going on?

    The hatter wrote:
    also that the default is no longer set  asin when someone had windows as default and removed it w/o changing Startup Disk panel.
    Oh yes, I forgot that people still do that

  • Help please! My macbook air (2015) startup showed a folder with question mark so i tried "Command   R" for internet recovery but after few minutes it stopped and showed error.. Please hepl me!

    Help please! My macbook air (2015) startup showed a folder with question mark so i tried "Command   R" for internet recovery but after few minutes it stopped and showed error.. Please hepl me!

    Startup – Question Mark
    Startup Issues - Resolve
    Startup Issues - Resolve (2)
    Startup Issues - Resolve (3)

Maybe you are looking for

  • Are any 24" iMac screens good?

    I've just received my 2nd 24" iMac today and the screen is still bad. The first one had an even gradient from left to right (lighter on the left, darker on the right). The new one has a less defined brightness difference but has a very bad yellow are

  • Transaction MB01 we are trying to restrict user to only run Document Type U

    Dear All, In Transaction MB01 we are trying to restrict user in Document Type in Purchase Order and restriction is only user can create Document Type UB (Stock Transport Ord. ) But I am create a dummy user and dummy role and assign MB01 to that role

  • Multiple delivery for one Sales Order?

    I have been searching for the subject in forum....i dint get any possible answers? So in never the case multiple delivery will be attached to sales order ??? Thanks in advance for your valuable comments... Thanks Hari

  • My final cut won't open

    Process:         Final Cut Pro [383] Path:            /Applications/Final Cut Pro.app/Contents/MacOS/Final Cut Pro Identifier:      com.apple.FinalCut Version:         10.0.3 (192356) Build Info:      ProEditor-192350600~1 App Item ID:     424389933

  • Disconnecting an accociated client

    I am supporting a small cluster of AP541N WAPs and would like to know if there is an easy way to manually disconnect an associated client (recognized by MAC address) from the Associated Clients screen in the Access Point Configuration Utility Status