HT3964 For the past several months my MacBook Pro has been shutting down. I get horrible video with marks and striations acress the laptop screen and an additional monitor and the weird video problems until the multilingual notice comes up saying to shut
I used two monitors, and several months ago the MacBook Pro started crashing frequently. It seems like it might be overheating. Sometimes the disks seems to race. I leave the computer on most of the time and it sleeps when I am away, but when I come back in the morning it will have colored striations across both screens, and soon the multilingual announcement comes up that I have to press and hold down the power key.
Also, when using a progam like Skype video, the video goes insane frequently, with Skype windows freezing, video freezing, Skype window cutting in half, and eventually the computer crashing.
It seems to be a video problem.
What do I do?
I would take some screen shots of the anomalies and take the MBP to an Apple store genius bar. I you cannot reproduce the display problems, the screen shots will at least give them a start point for an analysis.
Ciao.
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Hardware Information:
MacBook Pro (17-inch, Late 2011)
MacBook Pro - model: MacBookPro8,3
1 2.4 GHz Intel Core i7 CPU: 4 cores
4 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
AMD Radeon HD 6770M - VRAM: 1024 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 0 days 0:20:51
Disk Information:
Hitachi HTS545050B9SA02 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (308.41 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Logitech USB Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[not loaded] com.MCCI.SAMSUNG_A307_Driver_Net_NCMCtrl (2.1.7b7) Support
[not loaded] com.MCCI.SAMSUNG_A307_Driver_Net_NCMData (2.1.7b7) Support
[not loaded] com.MCCI.SAMSUNG_A307_Driver_Serial (2.1.7b7) Support
[not loaded] com.MCCI.SAMSUNG_A307_Driver_USBSendCmd (2.1.7b7) Support
[not loaded] com.MCCI.SAMSUNG_A307_Driver_sdmp (2.1.7b7) Support
[kext loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) Support
[kext loaded] com.avast.PacketForwarder (1.4 - SDK 10.9) Support
[not loaded] com.flipvideo.IOUSBCameraMassStorage (1.0.1) Support
[not loaded] com.sierrawireless.driver.SierraDIPSupport (1.0.0) Support
[not loaded] com.sierrawireless.driver.SierraDevSupport (1.0.7) Support
[not loaded] com.sierrawireless.driver.SierraFSRSupport (3.0.0) Support
[not loaded] com.sierrawireless.driver.SierraHSRSupport (3.0.0) Support
[not loaded] com.sierrawireless.driver.SierraIPDirect (1.1.4) Support
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[loaded] com.adobe.fpsaud.plist Support
[loaded] com.avast.init.plist Support
[loaded] com.avast.uninstall.plist Support
[running] com.carbonite.launchd.carbonitedaemon.plist Support
[running] com.flipvideo.FlipShareServer.launchd.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[loaded] com.sierrawireless.SWoCTool.plist Support
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[loaded] com.adobe.CS4ServiceManager.plist Support
[failed] com.AT&T.attcm_AppStart.plist Support
[loaded] com.avast.userinit.plist Support
[loaded] com.carbonite.launchd.carbonitealerts.plist Support
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[running] com.flipvideo.FlipShare.AutoRun.plist Support
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[loaded] com.adobe.ARM.[...].plist Support
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GrowlMenu
AT&T Communication Manager
FontExplorerXAutoload
Dropbox
AdobeResourceSynchronizer
Wondershare Helper Compact
RealPlayer Downloader Agent
TmLoginMgr
TmLoginMgr
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DirectorShockwave: Version: 11.6.6r636 Support
o1dbrowserplugin: Version: 5.3.1.18536 Support
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 10.1.9 Support
FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
Flash Player: Version: 13.0.0.214 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.3.1.18536 Support
iPhotoPhotocast: Version: 7.0
AdobePDFViewer: Version: 10.1.9 Support
JavaAppletPlugin: Version: Java 7 Update 51 Check version
Safari Extensions:
Facebook Cleaner: Version: 3.2
Better Facebook: Version: 5.941
clea.nr Videos: Version: 3.2.0
avast! Online Security: Version: 8
AdBlock: Version: 2.4.33
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
Picasa: Version: 1.0 Support
RealPlayer Plugin: Version: (null) Support
3rd Party Preference Panes:
AppTrap Support
avast! Preferences Support
Carbonite Support
Flash Player Support
Growl Support
MacFUSE Support
Time Machine:
Auto backup: NO - Auto backup turned off
Time Machine not configured!
Top Processes by CPU:
3% WindowServer
1% fontd
0% RealPlayer Downloader Agent
0% CarboniteDaemon
0% System Events
Top Processes by Memory:
127 MB com.apple.IconServicesAgent
119 MB Google Chrome
98 MB Finder
82 MB Dropbox
66 MB Dock
Virtual Memory Information:
580 MB Free RAM
1.63 GB Active RAM
785 MB Inactive RAM
1.03 GB Wired RAM
1.08 GB Page-ins
0 B Page-outsOS X Mavericks: If your Mac runs slowly?
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http://support.apple.com/kb/PH5836
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"Resetting SMC on portables with a battery you should not remove on your own".
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Remove Avast.
http://apple-macintoshsupport.blogspot.com/2012/07/how-do-i-uninstall-avast-free -antivirus.html
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