HT3964 Hi , My modem got zapped by lightning yesterday. My iMac still was able to power on when I tried it yesterday. Today the modem is replaced and internet is working, but now the computer will not power on. I followed the steps to reset SMC. Noth

Hi , My modem got zapped by lightning yesterday. My iMac still was able to power on when I tried it yesterday. Today the modem is replaced and internet is working, but now the computer will not power on. I followed the steps to reset SMC. Nothing. ??

Ouch, not much more you can do, I think you'll have to have it looked at.

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I did an automatic update to my daughter's iphone and it did not complete teh update. I tried to restore my updated setting but now my iphone will not start. I see the apple and a white line that never moves past 15%.

I did an automatic update to my daughter's iphone and it did not complete the update from version 6.0 to I believe 8. I waited for hours but the line stopped at 70%. I tried to restore my old settings but now my iphone will not start. When I try to start the
phone, I see the apple and a white line that never moves past 15%.

Hi JG14usa,
Welcome to the Apple Support Communities!
I understand that you attempted an update on your daughter’s iPhone but the update will not complete. For this type of situation, it may be necessary to place your iPhone into recovery mode and restore. Please use the instructions located in the attached article to complete this process.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Best regards,
Joe

In the middle of restoring my iphone 3Gs in itunes, some kind of error occurred and now my iPhone is stuck on just the factory setting of "connect to itunes" screen. Now my computer will not recognize the usb port. I tried other computers. What can i do?

I really need help, i had just finished activating my iphone, and now im loosing money because i cannot use it.

What was the error number? That would be very useful since the following gives actions for various errors.
http://support.apple.com/kb/TS3694
Try manually placing the iPod in recovery mode to see if that will make the iPod visible in iTunes. See:
http://support.apple.com/kb/HT1808

I was on the phone last night and my phone randomly turned off. It will not come back on even when I have tried to hold the home button and the power button together while being plugged into the computer. What do I do?

I was on the phone last night and my phone randomly turned off. It will not come back on even when I have tried to hold the home button and the power button at the same time, while being plugged into the computer? What do I do?

Plug it into power for at least 15 minutes. If it doesn't automatically come on, try a reset... press the home and sleep (on/off) buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.

Computer will not power on

computer will not power on

stjoepuma
You don't mention which system you have. Please provide a model and or product number for your system. Also dooes your system's power supply LED show a bright green light or is it no illuminated? Any other pieces of data or information will help to understand the problem you are experiencing.
I work for HP. When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!

My University email uses outlook and firefox will not let the page open once i log into the university login. It used to work, but now just shows a completely white tab. My email works fine in other browsers. Why?

My University email uses outlook and firefox will not let the page open once i log into the university login. It used to work, but now just shows a completely white tab. My email works fine in other browsers. Why?

Make sure that you haven't left a profiles.ini file.
* http://kb.mozillazine.org/profiles.ini_file
*http://kb.mozillazine.org/Profile_folder_-_Firefox

I have up dated my itune and now it will not play my old purchase movies. I have brought new ones and they work but my old purchases will not. Why and how can I fix it.

I have up dated my itune and now it will not play my old purchase movies. I have brought new ones and they work but my old purchases will not. Why and how can I fix it.

Contacts are designed to be synced to a supported application on the computer or a cloud service.
Pictures taken with the device are designed to regularly be copied off the device to a computer as would be done with any digital camera.
If you have failed to use the device as designed it may be too late to recovery anything.
Is the device regularly backed up to a computer via iTunes? If so, the most recent backup (when restored to a replacement iOS device) should contain all contacts and pictures as of when the backup was created.

My MBP mid 2010 display blackout and froze while working but my keyboard light will still light up. Won't be able to retrieve it and have to hard shutdown. Sometimes it happens a lot. Wether it connected to power or not, it will blackout on and off. Pleas

My MBP mid 2010 display blackout and froze while working but my keyboard light will still light up. Won't be able to retrieve it and have to hard shutdown. Sometimes it happens a lot. Wether it connected to power or not, it will blackout on and off. Please advice what shall I do.

Do you have a 15" mid-2010? If so then your problem is surely...
Mid-2010 15" MacBook Pros - the bad NVIDIA GPU
If you're having frequent kernel panics with your 15" mid-2010, or intermittent screen problems, the problem is, more than likely, the faulty NVIDIA GPU found in a number of those machines.
Here's just a sample of a kernel panic log that points to the faulty NVIDIA card:
Kernel Extensions in backtrace (with dependencies):
         com.apple.GeForce(6.4.0)@0x82ac4000->0x82b7afff
            dependency: com.apple.NVDAResman(6.4.0)@0x834a0000
            dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x82fd3000
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x7a802000
            dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x8301b000
         com.apple.nvidia.nv50hal(6.4.0)@0x83c05000->0x84019fff
            dependency: com.apple.NVDAResman(6.4.0)@0x834a0000
         com.apple.NVDAResman(6.4.0)@0x834a0000->0x8378dfff
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x7a802000
            dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x82fd3000
            dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x8301b000
Here's the "official" Apple take on the issue - but the very real kernel panics need not be preceded by 'Intermittent black screen or loss of video'... in fact, you might not experience any video problems at all. Although video problems can certainly be a portent of things to come…
So what can you do? Print out a copy of your kernel panic and a copy of the Knowledge Base article and take them, along with your machine, to your local Apple Store or an Apple Authorized Service Provider. The unfortunate thing is that many people have passed the “three years from date of purchase” now and Apple is not honoring the free logic board replacement for many users. Some dealers seem to be making some exceptions for those past the three year mark, but don’t count on it…
Good luck,
Clinton

I just migrated everything from an old Mac to a new one, but now Acrobat Professional will not launch. I get an error message: "Adobe Acrobat 8 Professional cannot be launched at this time......"

I just migrated everything from an old Mac to a new one, but now Acrobat Professional will not launch. I get an error message: "Adobe Acrobat 8 Professional cannot be launched at this time......"

I used "Migration Assistant" to send everything from my old mac to my new which included my copy of Adobe Acrobat 8 Professional. I tried downloading an update but when it asked me to find the version of acrobat to replace it was grayed out and I was unable to select it. My OS is 10.9.4

Only have 3 devices authorized, but my new computer will not authorize. Itune says there are 5 devices connected already. why?

only have 3 devices authorized, but my new computer will not authorize. Itune says there are 5 devices connected already. why?

Perhaps the five includes computers that you no longer own, or a computer that has had a replacement hard drive put in it.
In your iTunes account, De-authorise All and then authorise the computer(s) that you still use.

I want to sync my Voice Memos but iTunes 10.5 will not let me even with the "include voice memos" checkbox selected.

I want to sync my Voice Memos but iTunes 10.5 will not let me even with the "include voice memos" checkbox selected. As well Ive deselected all the music in itunes so when I sync there will be none on my phone but itunes also ignores this request and puts purchased music back on. I do not have autofill selected. Also wondering where the backup of my iphone 4s is located on my hard disk. Any help greatly appreciated.

Sorry thats itunes 11.5

I have the latest itunes and I use Windows and suddenly after working fine for years, itunes will not synch with OUtlook anymore. Any ideas?

I have the latest itunes and I use Windows and suddenly, after working fine for years, itunes will not synch with Outlook anymore. Any ideas?

Contact NIK for updated/upgraded versions of their plug-ins. They have been having a lot of issues with their plug-ins.

My Ipod touch says i have to connect it to iTunes so i can restore it but it will not restore even after following the steps to fix the problem.

My Ipod touch says i have to connect it to iTunes so i can restore it but it will not restore even after following the steps to fix the problem.

After pressing restore and after l5 minutes or so It comes up with the error 1611 and I followed all the steps but it still won't work.

I recently thought I lost my iPhone and I erased it but now that I found it. I cannot get the this iPhone message is lost please call ********* I am out of the country my laptop is at home. I cannot access I tune. How do I fix this. I have an iPhone 4s

I recently thought I lost my iPhone and I erased it but now that I found it. I cannot get the this iPhone message is lost please call ********* I am out of the country my laptop is at home. I cannot access I tune. How do I fix this. I need to get it back on so I can face time with my family. The phone says 3G but it keeps saying on list mode. I signed on icloud and removed it from the account and nothing. Please help!

If you removed the device from your iCloud account rather than using the "Stop Lost Mode" option, then you will most certainly need to restore the iPhone, and that will require a computer running iTunes.
http://support.apple.com/kb/HT1414
Regards.

I just got a new Ipod and had to update my Itunes to a newer version to use it. But now Itunes app will not open on my computer. What do I do?

I just got a new Ipod and had to update my itunes. Now my itunes will not open. I have a MacBook 4,1 with Mac OS X 10.6.8.

On your phone: Settings>General>Reset>Erase All Content & Settings. Should take but a minute & the phone will look just like it did when first taken out of the box.
If you're gonna use the phone on the same computer your son uses, read through this:
http://support.apple.com/kb/HT1495

HT3964 Hi , My modem got zapped by lightning yesterday. My iMac still was able to power on when I tried it yesterday. Today the modem is replaced and internet is working, but now the computer will not power on. I followed the steps to reset SMC. Noth

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