HT3964 Macbook Air - HELP!!!

My laptop won't allow me to sign in to use it. When I turn it off and restart it, the screen is white and a file folder with a question mark appears.. Nothing else happens. Help please!!!

Welcome to the Apple Support Communities
It usually indicates a hard drive problem, but it could be because your Mac "forgot" the startup disk. Press Option key while your Mac is starting and select Macintosh HD, if you can. If you can, after starting, open System Preferences > Startup Disk, and select Macintosh HD.
If not, take the Mac to an Apple Store because the hard drive is damaged

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Macbook air HELP!! ssd 60gb with yosemite need to clean up!!

I have run EtreCheck because it is so slow and there is too much "other" taking up space on the ssd---I need to know what the "other consists of so I can eliminate it!!    Here is the EtreCheck report---the lovely beachball is constantly spinning today ANY help will be appreciated!
EtreCheck version: 2.1.8 (121)
Report generated March 29, 2015 at 2:16:36 PM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Air (11-inch, Mid 2011) (Technical Specifications)
    MacBook Air - model: MacBookAir4,1
    1 1.6 GHz Intel Core i5 CPU: 2-core
    2 GB RAM Not upgradeable
        BANK 0/DIMM0
            1 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            1 GB DDR3 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en0: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 689
Video Information: ℹ️
    Intel HD Graphics 3000 - VRAM: 288 MB
        Color LCD 1366 x 768
System Software: ℹ️
    OS X 10.10.2 (14C109) - Time since boot: 2:33:15
Disk Information: ℹ️
    APPLE SSD TS064C disk0 : (60.67 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        Macintosh SSD (disk1) / [Startup]: 42.91 GB (3.74 GB free) (Low!)
            Core Storage: disk0s2 43.28 GB Online
USB Information: ℹ️
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Inc. FaceTime Camera (Built-in)
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Problem System Launch Agents: ℹ️
    [killed]    com.apple.accountsd.plist
    [killed]    com.apple.bird.plist
    [killed]    com.apple.CallHistoryPluginHelper.plist
    [killed]    com.apple.CallHistorySyncHelper.plist
    [killed]    com.apple.cloudd.plist
    [killed]    com.apple.icloud.fmfd.plist
    [killed]    com.apple.Maps.pushdaemon.plist
    [killed]    com.apple.nsurlsessiond.plist
    [killed]    com.apple.recentsd.plist
    [killed]    com.apple.SafariNotificationAgent.plist
    [killed]    com.apple.security.cloudkeychainproxy.plist
    [killed]    com.apple.syncdefaultsd.plist
    [killed]    com.apple.telephonyutilities.callservicesd.plist
    13 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
    [killed]    com.apple.awdd.plist
    [killed]    com.apple.coresymbolicationd.plist
    [killed]    com.apple.ctkd.plist
    [killed]    com.apple.diagnosticd.plist
    [killed]    com.apple.icloud.findmydeviced.plist
    [killed]    com.apple.ifdreader.plist
    [killed]    com.apple.nehelper.plist
    [killed]    com.apple.nsurlsessiond.plist
    [killed]    com.apple.sandboxd.plist
    [killed]    com.apple.softwareupdated.plist
    [killed]    com.apple.tccd.system.plist
    [killed]    com.apple.wdhelper.plist
    [killed]    org.cups.cupsd.plist
    13 processes killed due to memory pressure
Launch Agents: ℹ️
    [running]    com.citrix.AuthManager_Mac.plist [Click for support]
    [running]    com.citrix.ReceiverHelper.plist [Click for support]
    [running]    com.citrix.ServiceRecords.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [loaded]    com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
    None
Internet Plug-ins: ℹ️
    JavaAppletPlugin: Version: Java 7 Update 45 Check version
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    AdobePDFViewerNPAPI: Version: 11.0.03 - SDK 10.6 [Click for support]
    AdobePDFViewer: Version: 11.0.03 - SDK 10.6 [Click for support]
    CouponPrinter-FireFox_v2: Version: Version 1.1.9 - SDK 10.5 [Click for support]
    Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
    CitrixICAClientPlugIn: Version: 11.8.0 - SDK 10.7 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    SharePointBrowserPlugin: Version: 14.0.0 [Click for support]
    iPhotoPhotocast: Version: 7.0 - SDK 10.8
Safari Extensions: ℹ️
    AdBlock
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
Time Machine: ℹ️
    Skip System Files: NO
    Mobile backups: ON
    Auto backup: YES
    Volumes being backed up:
        Macintosh SSD: Disk size: 42.91 GB Disk used: 39.18 GB
    Destinations:
        Seagate Slim Drive [Local]
        Total size: 499.76 GB
        Total number of backups: 1
        Oldest backup: 2014-12-27 21:38:47 +0000
        Last backup: 2014-12-27 21:38:47 +0000
        Size of backup disk: Excellent
            Backup size 499.76 GB > (Disk size 42.91 GB X 3)
Top Processes by CPU: ℹ️
       115%    Safari
        20%    WindowServer
        19%    spindump
         5%    opendirectoryd
         3%    coresymbolicationd
Top Processes by Memory: ℹ️
    58 MB    AdobeReader
    47 MB    com.apple.WebKit.WebContent
    45 MB    Finder
    41 MB    spindump
    32 MB    WindowServer
Virtual Memory Information: ℹ️
    42 MB    Free RAM
    509 MB    Active RAM
    481 MB    Inactive RAM
    805 MB    Wired RAM
    11.30 GB    Page-ins
    53 MB    Page-outs
Diagnostics Information: ℹ️
    Mar 29, 2015, 01:59:56 PM    /Library/Logs/DiagnosticReports/Safari_2015-03-29-135956_[redacted].cpu_resourc e.diag [Click for details]
    Mar 29, 2015, 11:40:36 AM    Self test - passed
    Mar 27, 2015, 12:52:28 PM    /Library/Logs/DiagnosticReports/discoveryd_2015-03-27-125228_[redacted].crash
    Feb 27, 2015, 06:55:04 PM    /Library/Logs/DiagnosticReports/Kernel_2015-02-27-185504_[redacted].panic [Click for details]
    Feb 27, 2015, 06:41:49 PM    /Library/Logs/DiagnosticReports/Kernel_2015-02-27-184149_[redacted].panic [Click for details]

Upgrade RAM if you can to at least 4 GBs.
Freeing Up Space on The Hard Drive
1. See Lion/Mountain Lion/Mavericks' Storage Display.
2. You can remove data from your Home folder except for the /Home/Library/ folder.
3. Visit The XLab FAQs and read the FAQ on freeing up space on your hard drive.
4. Also see Freeing space on your Mac OS X startup disk.
5. See Where did my Disk Space go?.
6. See The Storage Display.
You must Empty the Trash in order to recover the space they occupied on the hard drive.
You should consider replacing the drive with a larger one. Check out OWC for drives, tutorials, and toolkits.
Try using OmniDiskSweeper 1.8 or GrandPerspective to search your drive for large files and where they are located.

HT1338 connect my monitor to my MacBook Air Help?

I bought a Mini DisplayPort to VGA Adapter so that I could connect my HP L1710 monitor to my MacBook Air. They are now connected and the HP monitor shows only my desktop, not my tool bars, nor the windows I have open on the MacBook Air. Help???

lawlist,
All MBair's including the original have 11n capabilities. Here is apples' guidelines and suggestions to help:
http://support.apple.com/kb/HT4199
Hope some of this works for you.
Regards,
Captfred

Boot Camp Assistant Macbook Air help

I have an 11 inch Macbook Air that I got in March 2013. I wanted to use bootcamp to install Windows 7. I chose to install it on a flash drive and it asked me for an Iso image. Im not really sure what that is, can someone help?

Read and follow the Bootcamp Help files. Windows will not install nor run from a flash drive. The iso image is Windows. http://www.apple.com/support/bootcamp/

Skype didn't recognize your sign in details (Macbook Air) help please

My Skype is not working since a week now. When i tried to log on to Skype from my Macbook Air (Mid 2011) it says "Skype didn't recognize your sign in details please check your Skype name and password then try again". I have done the following steps but issue still persist
Operating System: Mevericks 10.9.4
Step No:1
I deleted the shared.xml file from library
Reinstalled Mevericks then formatted my Harddrive and downgraded to Mountain lion X
Issue is still there and I am hopeless because I have contacted the Skype support and searched the google for help, read different blogs but I haven't found any Solution.
Is there any one who can help me please?
Looking forward

OS X Mountain Lion (10.8.1)
While I'm doubtful this will fix your problems, you need to update.
OS X Mountain Lion Update v10.8.5 (Combo) 831.81 MB
http://support.apple.com/kb/DL1676
Log into the Skype Web site. http://www.skype.com
Click on the Sign in link.
It's possible you will need to reset your password.
Also verify that you are running the latest version (6.19.0.442) of Skype. http://www.skype.com/en/download-skype/skype-for-computer/

HT3964 Macbook Air wont start. What do i do?

My new Macbook Air screen is blank. Earlier, it remained warm although screen was blank as though it was running, but now its cold (Maybe ran out of battery) and does not start whether or not the power adaptor is connected. What do i do? I've no warranty

Bought within last 14 days?
You can return a new Mac within 14 days of purchase.
A new Mac is in warranty for 1 year from the date of purchase.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare.
Resetting SMC may solve the issue.
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Best.

Safari quit unexpectedly on my Macbook Air, help please

Hi,
Today my Macbook Air quit unexpectedly on my McBook Air and it won't load, it keeps giving me the same error message and the
option to reload, which it doesn't, but only gives me the same message. I sent the report to Apple, but I need to use my browser. I am on Google Chrome
to ask this question. How can I fix this.
I am on a late 2010 MacBook Air, running OS X Yosemite with the latest updates, included is Safari 7.
I was on the Weight Watchers site and an ad for MacPhoto appeared, so I clicked it for a download (I know, I don't usually do this, but I figured i was safe since
it was on this site). The download popped into my DL folder, I think next I left the page to check on the DL and when did, it quit and I can't get it to load again. I did all the usual things. I tried restarting, nothing, then total shutdown and 5 minute wait and restarted, still nothing. what can I do to fix this?
Thanks so much,
Savannah7

I would probably reinstall OS X 10.10 from the recovery disk. All your data is preserved. I suppose there are ways to clear cache, find the offending program, etc., but (since you are not quite sure what has happened) I would reinstall.
Barry

MACBOOK AIR HELP!

Cannot open pdf on safari after downloading the new adobe reader. I have the newest version of Macbook Air. What is going on?

I have the 1.6 and I am really questioning the need for my MBPro. I am not a tech person at all, but I don't see the Air being any slower or less capable .. exception is this questionable battery.
As for Office vs iWork. I have both w/ Office student for Mac only because I send too many thing to people that use Word and Excel and whenever I send something directly from iWork Pages they say they cannot open it. I got the student edition because it was the least expensive and I just needed the basic Office features. I think iWork is much much nicer to work in and then when I am done I just click "export to Word ( or pdf)" I am able to send print advertisements and text articles to newspapers etc. who work in Windows and they receive everything fine... same for me opening Window Office attachments that they send to me.

Engineering Software on MacBook Air, help?

Hey there! I want to buy a new laptop easy to travel with (because I'll be taking it to college everyday) and people keep telling me I should a MacBook Air because it's light and it does everything. Unfortunately, I'm concerned about:
1. I need to install several programs in there, some of them heavy as well as the projects coming from them.
2. Compatibility with Microsoft Office/Microsoft Programs
Here are some of the programs I would have to install so you can get the idea:
Silverlight 4/Microsoft Expression Encoder 4/Visual Web Developer Express Edition/Microsoft Expression Studio 4/Adobe Photoshop/Adobe Illustrator/Adobe Audition/Sound Forge Pro 10/Netbeans/JavaFX/Oracle SQL developer
+ more video editing programs/3D modeling software...
Fortunately I can customize it. So the best I could get would be a MacBook air with:
2.0GHz Intel Dual-Core Core i7, Turbo Boost up to 3.2GH
8GB 1600MHz DDR3L SDRAM
512GB Flash Storage
Will it be able to run these programs fast enough? I don't want performance problems since I really need to use it for college.
Waiting for opinions. Thanks!

For Mac compatibility you should check the appropriate web site. You do appreciate you will have to buy the Mac versions.
If you already own windows software, you have the option of creating a windows partition and installing the existing sw on that volume.
The MBA you are considering is very fast.
Does your college have a computer store where you can do some hands on testing? Alternatively visit an Apple store and try out some of the display models to get an idea of how they run.

Can a new MacBook Air help me get back into DJing?

Hello,
I currently have a mid-2010 MBP 15" (entry level) and plan on replacing it. Do not need a graphic card as such, but I do play Second Life from time to time. I mainly need my comp to get back into DJing and do basic stuff. I am not a gamer and I do not use photoshop... The config I am looking into is:
MBAir 13", i7, 8GB RAM, 512 Flash storage.
Cheers!

I don't believe the "Apple MacBook Air SuperDrive" is advertised to work with anything except a MacBook Air or a Mac Mini.
According to a MacWorld article, the reason that it won't work on other models is not a hardware issue, but a Mac OS X one. The MacWorld column described modifying a kernel extension file (dicey; a good way to make your Mac non-bootable if you mess it up); readers suggested a method that involved modifying only property list files.'
I'm not sure I believe that it is just a software issue, or a "what is Apple willing to test and support?" one. At the very end of the page, someone reported seeing "Extra Operating Current (mA): 600" in a USB device tree report.
I think this drive can draw more than the standard amount of power for a USB port. The USB ports on the MacBook Air (and now on the versions of the Mini that lack internal optical drives) have probably been designed with that in mind. The USB ports on the other Macs may only be supplying standard amounts of power, which might (educated guess) be insufficient for some operations (like burning DVDs).

Several problems with my MacBook Air - Help?

I have had my MBA Rev A for just under a year now and my warranty will run out in 4 days! Unfortunately in the UK there aren't many Apple Stores. Infact the nearest one for me is about 30 kilometres away. So the problems. As I have mentioned on another post, my air has started creaking when I pick it up and also there's a bit of flex (popping sound when you touch it) on the bottom right corner. As well as this sometimes when I put my fingers on the trackpad it makes a buzzing sort of noise and upon start up and sometimes when browsing the net on safari or using pages, imovie or garageband etc. there are static noises. I love my macbook air but at the moment these problems are really annoying. Should I ring up Apple first before going to an Apple Store? And do you think they would completely replace my air?

Hi jamesonline,
It sounds like the issue(s) you're experiencing are hardware related. So while you can certainly ring AppleCare for some assistance and to make them aware of the issue, they're more than likely going to send you an Apple Store for a technician to diagnose the issue (in-person).
As far as what they'll offer, that will be up to you. Apple's service strategy is typically not to replace a computer, but rather to fix it. If they cannot fix the unit then they'd pursue a different strategy. But I have not heard of very many (hardly any at all) cases where Apple will just replace a whole unit without attempting to fix the issue, first.

Wifi connection stability after upgrading to Mountain Lion on new Macbook Air, help?

I have deleted the network passwords in Keychain and reentered my WPA passwords, which has really help,but something is still not right with my wifi connection. Other devices attach and work just fine, just my new MBA with ML. Ideas? Thanks

I have deleted the network passwords in Keychain and reentered my WPA passwords, which has really help,but something is still not right with my wifi connection. Other devices attach and work just fine, just my new MBA with ML. Ideas? Thanks

Hello every time i launch the app it starts to load then disappears on my macbook air help

the app pops up with the load page then just crashes ....

Louiseh81773106 what Adobe software title are you trying to open? Do you receive any specific error messages? Finally what operating system are you using?

My MacBook Air won't turn on? I have to dropped it but earlier in the day I got a notification about a full single drive. I have tried the ideas in the communities but its still not working, help!

My MacBook Air won't turn on? I have to dropped it but earlier in the day I got a notification about a full single drive. I have tried the ideas in the communities but its still not working, help!

See this article:
http://support.apple.com/kb/ht3964
Find the section that applies to your computer, and follow the instructions.
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.

My macbook air has gotten slow this past week i have changed browsers and the beach ball keeps coming up all the time and on a game i play it says the network is slow can anyone help me?

my macbook air has gotten slow this past week i have changed browsers and the beach ball keeps coming up all the time and on a game i play it says the network is slow can anyone help me

Go step by step and test.
Restart the router. Restart the computer.
OS X 10.7 Lion / 10.8. Mountain Lion
http://support.apple.com/kb/PH3915
Start up in Safe Mode.
http://support.apple.com/kb/PH4373
Repair Disk
Steps 1 through 7
http://support.apple.com/kb/PH5836?viewlocale=en_US
Reset SMC.
http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Increase Disk Space
http://support.apple.com/kb/PH10677?viewlocale=en_US
Best.

HT3964 Macbook Air - HELP!!!

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