HT3964 my iMac desktop will not recognise any dvd or cd. It ejects them without starting them. Have tried doing an SMC!

Would anyone please have any advice for an imac desktop 2010, that no longer reads CDs or DVDs. The CD drive ejects any disk without reading it including the system disk!

Your SuperDrive may need cleaning or replacement, if it's covered by AppleCare then make an appointment and Apple will replace it for free. If you don't have AppleCare then go to an office supply store and get a cd/dvd drive cleaning kit and use it. If that fails then make an appointment at your local Apple Store or AASP to have the machine serviced. Another alternative is buying an external DVD burner and connecting it via USB to your iMac. While not as ideal an internal drive it should work just fine.

Similar Messages

  • DVD Drive will not recognize any movie DVD disk in the drive - thus will not play any dvd movies.

    HP G71 449WV dvd drive will not recognize any dvd disc that has a movie on it. Will not play movies, keeps saying to insert disc when there is a disc in there.  It will recognize a dvd data disc or a blank dvd, it just will not recognize any dvd movies.  I've tried the microsoft fix it, downloaded new codecs, using different dvd playback software but none of that works since the drive will not recognize there is even a dvd movie in the drive.  Computer is out of warranty.

    Hello crollinsphoto1, welcome to the HP Forums.
    It appears that you're not able to play movie DVD's in the DVD player in your notebook. I will try to assist you with this.
    I'd recommend starting with this document:
        Resolving DVD and Blu-ray Movie Problems (Windows 7).
    Also, are these purchased DVD's or burnt DVD's?  
    Do the movies play in other sources? (DVD player, other PC)
    Let me know how this goes.
    Thanks.
    I worked on behalf of HP.

  • T520 will not use any DVD Device

    Folks,
    I was going to do a backup, when I noticed the DVD player was no longer showing under My Computer.
    I when into the device manager, where it showed with a yellow X .. I tried updating the device driver, it said I already had the correct device. I did several other things - nothing worked.
    I really wanted to get the backup done, so I took my portable DVD player/writer and connected it. The laptop found a device loaded OK ... but it did not show up under My Computer. I was the same issue as the internal DVD player.
    Then I took a USB external Passport drive, connected to the same USB port, no issues .. It mounted the drive and I performed the backup.
    My T520 will not use any DVD device ... any Ideas ?
    -Fred
    Solved!
    Go to Solution.

    fstellab wrote:
    Thanks .. That worked great ! I am saving that link ... It looks like it will fix other issues ... its not just a fix for the DVD player
    True, somehow this area goes south now and then. Last time I used it was on an old XT system of someone. He had some techs try to fix his machine and couldn't. I had it working in half an hour altering the keys. LOL
    You know there are exceptionally few KUDOS given on this forum for some reason and given the number of posts some people give or respond to. The great majority of posters just don't know or read it exists. Anyway good to see you up and running again.
    Cheers
    T520 Model 4239 Intel(R) Core(TM) i7-2860QM CPU @ 2.50GHz
    Intel Sandy Bridge & Nvidia NVS 4200M graphics Intel N 6300 Wi-Fi adapter
    Windows 7 Home Prem - 64bit w/8GB DDR3

  • Itunes is asking that I edit payment info, but will not accept any changes to allow me to purchase music? I have changed cards, reentered information, uninstalled and re-installed Itunes. Nothing is working, what do I need to do?

    Itunes is asking that I edit payment info, but will not accept any changes to allow me to purchase music? I have changed cards, reentered information, uninstalled and re-installed Itunes. Nothing is working, what do I need to do?

    See HT203206: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.
    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
    Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
    tt2

  • TS3274 my ipad will not download any apps and if I press some apps I already have (ibooks or itunes) I get a blank screen

    my ipad will not download any apps and if I press some apps I already have I just get a blank screen

    Try and closing the app (app store in this case) and switch it back on and then download. If it still doesn't work, then give the IPad a rest and try again later.

  • My 160GB ipod classic stopped whilst playing music and will not turn back on despite having almost a full battery. I have tried connecting to itunes and a docking station but will not turn on at all - HELP?!

    My 160GB ipod classic stopped whilst playing music and will not turn back on despite having almost a full battery. I have tried connecting to itunes and a docking station but will not turn on at all - HELP?!
    I've had this from new for 2 years, the battery life is excellent and lasts for days so I know it's not a power issue as it was fully charged that morning. No signs of connection in itunes, it's not showing as a connected device.
    Can anyone please help?

    Hi gscoops,
    Welcome to Apple Support Communities.
    You may find the steps in our iPod Troubleshooting Assistant helpful:
    http://www.apple.com/support/ipod/five_rs/classic/
    Best,
    Jeremy

  • My imessage will not send or receive messages on my mbp.... i have tried everything

    My imessage will not send or receive messages on my mbp.... i have tried the "blocking" method of flash... the deleting of the files in the application... i have RESTARTED... i have turned on and off icloud.. I JUST WANT MY IMESSAGE TOW ORK someone help me pls

    1. Make sure software is up to date
    2. Make sure Messages is enabled; Settings>Messages
    3. Make sure Date and Time is correctly set; Settings>General>Date and Time>Set Automatically>On
    4. Make sure Push Notification is enabled
    5. Make sure phone number or email address is correct
    6. Hold the Sleep and Home button down (together) until you see the Apple Logo

  • TS1398 3GS IPhone will not recognize a Wi-Fi connection at home or work.  We have tried turning it on/off as well as turning airplane mode to on while turning it off then back on again.  My 3GS IPhone is working fine with our router at home.  Thanks

    My husband's 3GS IPhone will not recognize a Wi-Fi connection at home or work.  We have tried turning it on/off as well as turning airplane mode to on while turning it off then back on again.  My 3GS IPhone is working fine with our router at home.  Please advise what our next step should be.  Thank you for taking the time to read this post!!

    Just to double check you tried eveyrthing take a look at this link http://support.apple.com/kb/TS1398 .
    Can also try powering off the home router, then the phone, and then power up the router wait for the signal and then power up the phone and see if he can connect.

  • My itunes is running really slow and will not recognise any of the 2 iphones 1 "3g" and 1 "4" or my ipod touch ?

    my itunes is running very very slow the rest of my pc is fine.
    i tunes will not recognise either of my iphones "3gs,4, nor my ipod touch4".
    i have uninstalled all apple software and re installed itunes .
    i have checked my iphone at a retail store and it was found.
    i have the latest version of ie "ie9" and itunes "10.2.2.12".
    any ideas what to do ?

    Hi Grant, Thanks for the response, much appreciated.
    I agree that it should not really run slow however I would really like to upgrade to Lion anyway and thought that doing it via the SSD route would be  good way to do it as the SSD should help speed things up once I sort out the underlying issue at present. I also wanted to try and load lion but still have Snow Leopard available on the original drive for the time being till I knew that eveything was working well using Lion but I'm not sure if this is possible and how to do to this.
    I have just clicked on 'Verify disk' on HD1 in the utility menu and there is a problem there. It is asking for me to start using another disk such as the mac installation disc but I am not sure where I have put this. Seeing as I have upgraded to SL would this now be the new installation disc and if so, do I just put the disc in the machine and restart?
    Thanks for your help

  • ITunes 10 will not recognise any iPod touch

    This is perplexing - while iTunes 10 will not recognise my 64Gb ipod Touch or my daughters 8Gb iPod Touch, the same configuration (Windows XP) recognises my iPhone 4 and also the old faithful iPod Classic? Any ideas would be appreciated

    http://support.apple.com/kb/TS1369
    There have been some problems accessing pages on the Apple web site.  If the hyperlink gives you a "We're sorry" message, try again.

  • I have 8 new songs that I purchased through iTunes that will not download to my computer.  My computer is authorized and I have tried to transfer the purchases.  Any ideas?

    I purchased 8 new songs to use for a Movie Maker project through iTunes.  They will not back up to my computer iTunes folder.  I am certain I am doing something wrong but can not figure it out.  I have already done the FILE > DEVICES > TRANSFER PURCHASES and it didn't work.  Any advice is welcome.

    Mac OS X 10.5 Leopard installation system requirements
    http://support.apple.com/kb/TA24950
    Leopard is no longer available at the Apple Store but may be available by calling Apple Phone Sales @ 1-800-MY-APPLE (1-800-692-7753).
    If you can't obtain a retail install DVD from Apple, look on eBay or Google the installer part numbers to possibly find at an on-line store. Here's what to look for:
    MB427Z/A  Leopard 10.5.1 install DVD
    MB576Z/A  Leopard 10.5.4 install DVD
    MB021Z/A  Leopard 10.5.6 install DVD (single user)
    MB022Z/A  Leopard 10.5.6 install DVD (5-user family pack)
    Installing Mac OS X 10.5 Leopard
    http://support.apple.com/kb/HT1544
    Mac OS X 10.5 Leopard Installation and Setup Guide
    http://manuals.info.apple.com/en/leopard_install-setup.pdf
    After you install the base 10.5, download & install the 10.5.8 combo update at http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
     Cheers, Tom

  • I bought the USB Superdrive for my iMac  it will not accept the dvd. Has anyone had this problem?

    The USB Superdrive will not accept the dvd.  I have it connected to my IMac (2013).  Has anyone had this problem?  What works with the IMac?

    Try resetting your login keychain in keychain access. sounds like a keychain issue to me

  • Itunes on my Imac G5 will not recognize any of my ipods

    I was given an Imac G5, which has hardly been used and had never ever had any updates. I connected my Ipod Classic and Nano ( all circa 2007, 2009) and Itunes doesn't recognize it as an Ipod so I cannot sync them. I am very new to the Mac World and would like to know if I can update the operating system ( Panther Mac OS X) to another more current system. I downloaded Itunes 10.1 but all I keep getting is a window saying "The Installer Package " Install Itunes" cannot be found. The Bill of Materials for this package was not found". I am sorry I have no ides what this means. I hope someone can help. Many Thanks
    Simone Cutlack

    Panther is quite outdated operating system, it would be better if you could upgrade atleast to 10.4 "Tiger", 10.5 "Leopard" is the last operating system which will work with PowerPC -processors (G3, G4 and G5) so you might want to upgrade as much as you can at once. Apple does not seem to host any versions of iTunes on their website which would work on 10.3 "Panther". iTunes 10.1 will not work with Panther. I Googled quickly and it seems that iTunes 7 is the last series which workd on 10.3 but they might too old to support your new iPods.
    I think you'll need to upgrade your OS.
    Message was edited by: thewk

  • HT5282 my PC desktop will not update any version of Safariand I continually get an error message to manually install.

    My desktop PC will not allow me to update Safari. I keep receiving the error message to install manually

    Hello there DesertRat71,
    I was thinking that some of the songs in your library may have been purchased under a different apple id. You have already done the first thing I would have done by de authorizing and re authorizing. To verify this, highlight one of the songs that will not sync over and use File>Get Info. Here is the help menu link for it if you need it help://bookmark='https://help.apple.com/itunes/mac/11.0/help/index.html?localePa th=English.lproj#itns2937'
    In the Summary section there will be an Apple ID entry. If it shows something different than what you are currently using then I recommend signing into the Apple ID it shows and authorizing the computer for that one as well.
    All the best,
    Sterling

  • Osx does not recognise any DVD or disk inserted

    Hi Everyone,
    Since this morning I tried to use some disks on my MacBook Pro, (6,2) mid 2010, but the system did not load any of them and as long as I tried to insert one, it was espelled 5 seconds after without being loaded by the OS, I actualy tried  to put a disk containing an updated version of Debian, and it would not load into MacOSX, but misteriousely, debian's installation started from the same disk and the same drive i tried to use on macosx .
    It is actually quite strange because I cannot understand how it could be possible that the same disk actualy loads on the Boot and it does not whithin mac osx.
    Any suggestion on how to solve ?
    Thank you very much,
    Regards

    Another help source (if you haven't already done so).
    Go to your OS Help Menu.  In the search field type dvd
    Click on all the troubleshooting topics & Support Articles that pertain to  your issue.
    You can also do the same in Disk Utility.  Open same up.
    At the bottom left of the window, click on the purple button w/the "?" in the middle.
    This will bring up the Help Menu.
    ===============
    Try a different brand.  Top forum favorites
    CDs
    FUJI
    TDK
    Verbatim
    DVDs
    Maxell
    Verbatim
    ==============
    Apple's Disc Burning Quick Assist
    http://support.apple.com/kb/HT2801 Apple Portables: Troubleshooting the slot load optical disc drive
    Make sure the DVDs are not dirty, smudged and/or scratched.
    http://support.apple.com/kb/TS2000 Mac doesn't start up from install disc
    http://support.apple.com/kb/HT2801 Apple Computers: Troubleshooting the slot-loading SuperDrive
    *** Your drive may need cleaning.  Cleaning kits can be purchased from any store that sells CD/DVDs. ***

Maybe you are looking for

  • Dynamically create Datatable result from user defined query

    I have seen some close solutions, but not 100% for the following: 1. JSF Datatable exists in JSP, but no columns defined 2. Execute query and populate results to JSF with headings and data 3. Binding this data to the Datatable I have managed to creat

  • PCI Implementation

    Hi, Can u please guide me the how to setup Payment Card Industry.What are the security products are required and how to implement those products . Waiting for your reply. Regards Sivaji.P

  • Is oracle database 10.2.0.4 be used in oracle applications 12.1.3

    We are palnning to upgrade from our current applications version 12.0.4 to 12.1.3 We understand it will done in 2 phases ie 12.0.4 - 12.1.1 and 12.1.1 to 12.1.3 but our current database version is 10.2.0.4 My question here is can we upgrade applicati

  • Dialog program and report

    I have to create a dialog screen with a bunch of input fields that should be used by user to specify a search range . I know in reports it can be done with select options. How can it be done in dialog program. Also can I create a report and on execut

  • Menu Item to exit a JavaFX application

    Hi. I'm very new to JavaFX so please forgive what may be an obvious question. Can anyone provide an example of the code to create a menu entry eg File->Exit that will exit a JavaFX app? I can create the menus but I don't know how to perform the actua