HT3964 my mac comes on but stays at the white screen with the apple on it, what should i do?

white screen with apple loading?

restart the computer and hold the left shift key until the apple logo appears. This will (attempt) to start the computer in Safe Mode. Safe Mode performs a disk directory check and repairs the drive if necessary, starts the computer with a reduced set of drivers (so some things may not work, such as your printer), and deletes the temporary caches. Since part of what Safe Mode does is repair work, you can attempt to restart the computer normally if it successfully boots with Safe Mode.
If this doesn't work, let us know.

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Last night I did an update and now when I turn on my macbook it just goes to the white screen with the apple and stays like that.

Last night I did an update and now when I turn on my macbook it just goes to the white screen with the apple and stays like that. How do I fix this issue?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

TS1367 My MacBook turned on but is stuck on the white screen with the apple and the loading circle.

My MacBook turned on but is stuck on the white screen with the apple and the loading circle.

Hi there Mpontari,
I would recommend taking a look at the troubleshooting steps found in the article below.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
-Griff W.

My iphone wont open, i even recovered it but to no avail, all it does is go to the white screen with the apple logo then turn off again

Hey everyone,
This morning i took my phone out of the charger and everything was normal however, once i got in the car i looked at my phone and realized it was turned off. I tried turning it on again as well but all it does is going to the start up screen (The white screen with the apple logo) and then it turns off again as well. I also put it on the charger but it does the same thing but repeatedly. So it just goes to the white screen and off again. At last i resorted to recovering my phone even if it meant losing all my data. Slow internet connection meant it took all night but in the morning i recovered and everything and got to the last step ( It told me its finished but i should leave my phone connected to itunes and it will pop up there) but all that popped up was an error screen. It still broken but now sometimes when i try to turn it on the same white screen with the logo comes on with a bar under it. this bar fills up a little then the screen goes black again. Is there any other way i can try to fix this?
P.S. There are no apple stores in my area so i took it to one of the phone stores here and even they said they couldnt do anything about it

Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

I have a macbook and when I power it on and then select myself as a user...It won't power up. It stays in the white screen with the apple logo. I am online currently under 'guest user'. Is there anything I can do from the keyboard to fix this??? Help!!!

I have a macbook and when I power it on and then select myself as a user...It won't power up. It stays in the white screen with the apple logo. I am online currently under 'guest user'. Is there anything I can do from the keyboard to fix this??? Help!!!

Could you specify the model of MacBook and the OS X it's running, please? Some of the advice or references vary along with the system, so this could be helpful to formulate a reply. I've never used a Guest User selection, but do have more than one User.
If the computer does not have an optical drive, you may be able to boot it into a recovery disk mode or something; in an attempt to see what is wrong and maybe fix it.
Good luck & happy computing!

Hello. When I connect my imac Start, as usual, comes the start signal and then the white screen with the load signal then nothing happens. What could be the problem?

Hello. When I connect my imac Start, as usual, comes the start signal and then the white screen with the load signal then nothing happens. What could be the problem?

Presuming you get the chime, most of your Mac hardware is working and has passed the first part of the power-on self-test.
If the screen comes on, basic graphics is working.
The dark gray Apple is not present inside the Mac -- it must be loaded from a boot device. If the dark gray Apple appears, at least one of your boot devices has some capabilities. The flower petal/gear moves while Darwin is initializing and loading. If it stops immediately, something is terribly wrong.
When the screen turns blue, Mac OS X has loaded and your graphics card transitions to Interrupt-driven operation. LoginWindow task draws the login screen, and Mac OS X is ready for login.
What could be the problem depends on where in the process it stops, and whether the power light is blinking.

Installed itunes 10.7 today but the restart is frozen at the white screen with the rotating wheel. Any help is appreciated.

I installed itunes upgrade (10.7, I think) today but the restart is frozen at the white screen with the revolving wheel. Any suggestions?

Thanks for your reply
I tried Disconnect devices and network cables nothing
I can't Perform a Safe Boot i press shift key but nothing
I tried Reset the NVRAM / PRAM nothing
Now i am downloading lion os again "god help me"
For this step Start from your Mac OS X Install disc; use Disk Utility
(why apple stop Mac OS X Install disc ??? it is not a good idea )
Check your cables and power source
It is ok
Remove third-party RAM and internal hardware
Did not upgrade
Is there another fixes in case i couldn't download Lion os

My mac wont boot up it stays on the white screen with the apple logo

Can someone tell me why my computer will stay on the screen with the circle going around meaning its loading but i left it for over an hour and it still was on that screen. any help??????

connect to another mac (if you have), from the Disk Utilities, do a First Aid ---> Disk Repair.
Dont sent in for repair first.
Another way is to Pop in your Installer Disk that comes with the Mac and
on boot up, Press C
you will load into Installing Leopard/Tiger.
At the top menu, click till you reach Disk Utilties and under it look for your hard drive.
At the First Aid tab, there should be a verify and repair Disk options.
Click on it to check if you can do a disk repair.
Sometimes it works. So all is not lost until you tried everything.

TS2570 tried restart and hold c key, but still only getting white screen with grey apple logo and spinning loading icon, what do I do next?

nephew had mutliple tabs open and shut down the iMac by hitting the button on the back instead of closing everything corectly. Now the only screen i get is the white with apple logo and the loading circle icon. i have attempted restart and c key with disk in but cant even get a menu to come up. What can I attempt from home before having to haul this into the store?

wireless keyboard and mouse were working prior to safe mode attempt, i was able to eject disk. still waiting on the safe mode restart. I'm not sure what I should be looking for to confirm safe mode and what the screen should look like if successfully processing. it seems to be putting off a lot of heat. BRB
Message was edited by: FeydakeeeeenHelpMePlease

I shut down my iMac (intel based) whilst it was doing an update, now when I turn it on, I hear the apple chime but won't go past the whit screen with the a grey apple logo on. What do I do to get past this?

Can anyone help?

That's a really bad thing to do. See if it will Safe Boot. Hold the Shift key down at startup. Give it lots of time; it's checking and repairing the drive, if possible. If that won't work, try booting from the Install DVD holding down the C key, open Disk Utility and repair the drive.
For instructions, see "Try Disk Utility" here.
If neither of those works, it's time to restore from a clone or Time Machine, or to use the Install DVD for a reinstall (NOT erase and install.) This will give you new system files while preserving everything else. When you are finished, bring the OS back to 10.6.7 using the Combo Update. Also, check in Software Update for anything else that needs updating. This shouldn't be all that painful.
My procedure for a major OS or Security update
I never run a major update right away. I always wait at least a week or so to see what develops. Most problems I see here are the result either of a specific incompatibility with a third party application or plug-in, or some pre-existing software or hardware issue related to that unique user, which only comes to light due to the stress an update writing many thousands of new files causes. Then, there are occasionally, presumably, as in the instance of font and PDF problems with the 10.6.7 update, bugs in the update itself, which affect the majority of users.
External drives are not that expensive these days. I have two clones on externals and if I'm concerned enough about an update, I can install it on one of these and test it first.
Here's my own updating procedure. Major updates don't come along that often. It's worth going to the trouble to do this.
1. Have a backup so if something does go wrong, you won't be left in big trouble.
2. Verify and if necessary repair the drive from Disk Utility. (To repair, you must be booted from the Install Disc or an external clone.)
3. Disconnect all peripherals except the keyboard and mouse.
4. Download the Combo Update from Apple Downloads. It's generally more reliable to update from the standalone Combo than from Software Update, and the Combo, as it includes all updates from 10.6 onwards, may correct any files that have been corrupted or somehow gone missing.
5. Boot in Safe Boot. Hold the Shift key down at start up. Give it time, it will take longer. (The Safe Boot will also actually check and repair the drive if necessary--and if possible.) Safe Boot loads a stripped down system which may reduce any chance of incompatibility while the update is running. Keep all Applications closed.
6. Repair Permissions from Disk Utility while booted in Safe Boot.
7. Install the update from Safe Boot. Keep all Applications closed.
8. Restart when prompted and give the system up to five minutes to finish the final touches of the update with all Applications closed.
9. Verify the Drive and Repair Permissions again.
10. And then I like to restart again.
One other caution. If you are running updates from Software Update, run them one at a time, never all at once. This gives the system a chance to assimilate each one, especially if restarts are involved, and not choke on them.
I also prefer to get "non-major" updates as standalones from Apple Downloads, rather than from Software Update.

My imac won't start up, I have the white screen with the apple logo and pinwheel but the pinwheel just spins forever. Any advice

Does anyone have a suggestion as to the fix?

iMac G5: Fails to startup
http://support.apple.com/kb/HT2173?viewlocale=en_US

My iPad wont turn on, its black screen then i press home power buttons together and white screen with black apple logo come out after 5 seconds black "lighten" screen comes out and its stuck just like that! Whats the problem?

HI
this happened today suddenly while i was working on my iPad it kicked my out of the app that i was using then white screen with black apple logo came out, i thought it was an ordinary thing cause this happens all the time with me, but this time it refused to turn on! After the white screen with the black logo vanished i wad waiting for my lock screen but no, a black screen showed up just like that! And could tell it was black "lighten" screen i tried more than 10 times to do the home+power thing but it wont work, whats wrong with my ipad!

If the battery is completely drained it may take some time while on the charger before the iPad responds. Plug the iPad into the charger that came with it and plug that into a good wall outlet. Wait one hour. Then reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. If the iPad restarts let it continue to charge until the battery is 100%. If it doesn't start up make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support. They will examine your iPad and explain your options.

HT3964 I am not able to reboot my Mac desktop. When I switch on the Mac, I get a white screen with the Apple logo and the little wheel below that goes round and round but the computer refuses to boot.

Hi, I am not able to reboot my Mac desktop.
When I switch on the Mac, I get a white screen with the Apple logo and the little rotating circle.
The system refuses to boot.
What can I do?
Marcus

We need to get you moved. This forum is for mini-tower Macs built between 1998 and 2005 and doesn;t get as much traffic ("eyeballs on the problem") as the forums for newer Macs.
Please do "About this Mac" from you Apple menu and tell us what that says for "processor" and Mac OS version. Looks like this:
or this for later Mac OS versions:
With that we can figure out which of the two iMac forums you need and get the Hosts to move your post.

My MacBook Pro stated that it needed to be updated. I clicked yes to restart the computer and update but when it restarted it stays on the gray screen with the apple logo and then pops up, stating "unable to find driver for this platform." What do I do?

My MacBook Pro stated that it needed to be updated. I clicked yes to restart the computer and update but when it restarted it stays on the gray screen with the apple logo and then pops up, stating "unable to find driver for this platform." What do I do?

Boot into Recovery by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with networks that require any kind of authentication other than a WPA or WPA2 Personal password.
When the Mac OS X Utilities screen appears, follow the prompts to reinstall the Mac OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac didn’t ship with Lion, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.
Don't install the Thunderbolt update -- it's defective.

I've tried to set up a new user on a mac book pro and i restarted it to create the new account but now all i can get is a white screen with the apple logo and the loading symbol what can i do ?

i've tried to set up a new user on a mac book pro and i restarted it to create the new account but now all i can get is a white screen with the apple logo and the loading symbol what can i do ?

Look at this support article:
http://support.apple.com/kb/ts2570
Ciao.

HT3964 my mac comes on but stays at the white screen with the apple on it, what should i do?

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