HT3964 My screen appears, the apple shows up, but the circle just keeps spinning and nothing else happens.
My screen is grey, the apple icon appears, the circle continues to spin. I have shut done everything and restarted with the same result. Any suggestions?
The following support article is somewhat outdated. Where it refers to booting from an installation disc, you should boot into Recovery by holding down the key combination command-R at the chime. If your startup volume is encrypted with FileVault, you’ll have to unlock it in Disk Utility before you can do anything with it.
Mac OS X: Gray screen appears during startup
Similar Messages
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Again,
My macbook pro just frooze while on-line. I got the rainbow wheel spinnin and it wouldn't stop I tried to do a force quit and I was unable to do that. So I held down the power button. Now when I try to restart it I can't get by the while page with the apple symbol on it. All I have is the grey circle spinning continuosly like it is working. I tried a command S when I started it back up and checked the HD and rebooted, still can't get by the startup page. Any suggestions?I'm having the same problem. I started an automatic upgrade that then got "stuck" for hours. I did a hard shut down and now all I get when I try to reboot is the spinning wheel. I haven't done a backup in 3 months and can't afford to lose everything in a reinstall. Any suggestions?
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When turning on my Macbook, the Apple logo shows up, but then the circle just keeps spinning and I cannot move forward...PLEASE HELP! Can I take it to the Apple Store to get fixed? Can I do something? It's driving me nuts!
Do you hear any clicking?
Boot from the install disk and repair the disk and permissions. -
For the past two weeks, whenever I've logged off there has always been one update waiting to be installed. I found this curious, so last night I waited to see what would happen. The wheel just kept spinning and spinning--and pretty obviously the update was not installed. And now the update is still waiting to be installed. (Only in the last instance, when I was checking to see what happened, did I power off the computer. In all the previous instances, I found the computer OFF when I checked the following morning. However, the update had obviously not been installed.) How do I solve this problem? Thanks.
That is the security software. This is what I posted at Microsoft;
=============================================
I had an issue with my Win 7 Microsoft Security Essentials. Windows update
would download the upgrade, but the upgrade could not install. After many
hours of searching help sites and web search engines, I finally found out
what the problem was. Somehow, Windows lost the install information
file. And without those files.......<br>
Go to
'''''[http://support.microsoft.com/mats/Program_Install_and_Uninstall Fix problems that programs cannot be installed or uninstalled]'''''
and check it out. I ended up using the Fix-It program to manually remove
two programs called Microsoft Security Client. Don't forget to first download
the current Microsoft Security Essentials first. -
TS2551 I photo will not respond, it comes up but the cursor spins, and nothing else happens
Iphoto will not respond, it comes up the then the cursor spins, and then will not work.
Remember: we cannot see your machine. There are 9 different versions of iPhoto and they run on 8 different versions of the Operating System. The tricks and tips for dealing with issues vary depending on the version of iPhoto and the version of the OS. So to get help you need to give as much information as you can. Basic things like :
- What version of iPhoto.
- What version of the Operating System.
- Details. As full a description of the problem as you can. For instance: 'iPhoto won't export' is best explained by describing how you are trying to export, and so on.
- History: Is this going on long? Has anything been installed or deleted?
- Are there error messages?
- What steps have you tried already to solve the issue.
- Anything unusual about your set up? Or how you use iPhoto?
Anything else you can think of that might help someone understand the problem you have.
Posts that consist of "iPhoto doesn't work. Help" or "iPhoto won't print" or "Suddenly I have no photos!!!!!!!!!!" mean that any helper is simply guessing. More information means you get better assistance. -
i didn't close my mac air down properly and when i tried to use it, the screen was frozen. I turned it off and restarted it, and the grey screen with the apple logo appear and the circle just keeps spinning. Can you advise?
Try resetting the SMC
Intel-based Macs: Resetting the System Management Controller (SMC) -
My Mac book pro won't re-start. The apple sign stays on for a while, that little circle keeps spinning and nothing happens. After 10 minutes rebooting the screen turned blue and nothing was on. now I just re-tried and lots of pixels came up. what should I do? Thanks anyone.
My Mac book pro won't re-start. The apple sign stays on for a while, that little circle keeps spinning and nothing happens. After 10 minutes rebooting the screen turned blue and nothing was on. now I just re-tried and lots of pixels came up. what should I do? Thanks anyone.
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I have tried to download bust a marble. the icon shows up but the game won't run.
I have downloaded "bust a marble" from the apple apps; the icon shows up but the game will not load or play.
You should try restarting your iPod by holding the lock button until a "slide to power off" bar appears at the top, slide then trun it back on by holding the lock button until the apple logo appears. If this doesn't work then try to download it on iTunes and then sync it to your iPod.
Hope this helps
=p -
Apple tv3 runs slowly on all apps in the box,after the last update.Picture sometimes run's slowly on netflix ,and all the apps in the apple tv3 box.But the sound is ok.Anyone else have this problem?I have a 20Mbit wireless line,but i had put a cable from my router to my apple box,but it did not help.
Are you using a home network?
Try the following :
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings -
My iMac is able to use my wireless internet from my airport extreme, however, no other devices(iphone, ipod) will connect. The network shows up, but the indicator just spins without ever joining.
I have tried resetting my airport extreme, creating a new network, etc nothing seems to work.I have a feeling you may be stuck in bridge mode there...
Factory reset the Extreme (so we don't second guess later), and re-set up the extreme using iOS5 on your iPhone.
Set up your Wi-Fi network with your iPad, iPhone, iPod touch, or Mac.
http://www.apple.com/airportexpress/features/easy-setup.html -
Hello,
My white McBook (2008 or 2009) recently stopped turning on. When I hook up the Magsafe power adapter, the light shows green, but the computer will not turn on, or make a sound. I've tried the re-boot option, but nothing works. I first thought I needed a new battery because the lights at the back are all off, but shouldn't the computer turn on once the power adapter is hooked up and the light on the Magsafe adapter shows green? I'm a computer doofus, so please be kind. Please advise! Thanks in advance.
SSTake it in for service.
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Hi, I have a Macbook Air 13 "and I have a problem with it starting when I open it and the logo appears below a cerculer that spins and nothing else. Still not opening up
Hi aysha13
Do check the article provided by BGreg. If it's not a h/w issue, you will be able to resolve it.
Good Karma.
Holydevil. -
I want to buy an apple product (the apple track pad) but my computer is a dell and it's software is windows 7. If I bought the track pad would I be able to use it on my windows pc? And is it easy to set up?
A quick Google turned up this suggestion.
Have you considered the Logitech Touchpad? -
On start-up macbook chimes, grey apple but spinning wheel just keeps spinning and spinning and...
So my Black Intel Macbook running Leopard was acting a bit funny. So I shut it down and tried to re-start it but after it chimes and shows the grey apple and spinning wheel.... it just keeps spinning and spinning. I shut it down and tried pressing the power button and immediately held down the Command (x), Option, P, and R keys simultaneously until hering the startup sound a second time (re-setting the PRAM). I get the same resultsd. Does anyone know what I should try next?
Reinstall OS X:
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update. -
IPod Adapter icon appears and nothing else happens HELP
i got this ipod and all of a sudden a picture (icon) appears on the screen its a picture of a ipod Usb port adapter and nothing else happens its stuck there if anyone knows what to do please help.
ThanxIf you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Post the messages logged before the boot, while the system was unresponsive or was failing to shut down. Please include the BOOT_TIME message at the end of the log extract.
Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message. When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into a message.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.
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