HT3964 The startup loading screen stays there for hours and it will not turn on
The start up screen with the loading sign has been on for hours and will not move passed that point
Hi Vanessa,
Welcome to Sony Community!
Make sure that the Camera has been charged successfully. The charge lamp lights up in orange, and charging starts once after connecting the Camera to working computer. When the charge lamp turns off, charging is finished.
Note: The charge lamp may turn off when the temperature is outside of the recommended operating temperature (10°C to 30°C (50°F to 86°F)).
If the Camera does not turn ON even after charging it fully; it's required to get it serviced.
Please mark the solution as accepted if you find the information helpful.
Thank you for your post.
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