HT3986 A driver (service) for this device has been disabled.  An alternate driver may be providing this functionality. (Code 32)

cd dvd room do not work on windows side     

Hi,
First, try the automated fixit from Microsoft on the link below.
Windows 7
Vista
Check if the drive is now working.
If it still doesn't work, click the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'.  In to the prompt type the following command and hit enter.
sfc /scannow                 ( note that there is a space between sfc and the / )
Let the process complete, then type exit and hit enter. 
Next, click the Start Menu, open the Control Panel and click on Device Manager.  Next click to open DVD/CD-ROM Drives.  Right click the drive and select uninstall.  Do not delete drivers if asked.  When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ).  Let windows reinstall the drive and see if it now works.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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