HT4007 I have lost my original disk and serial number

I have lost my original disk and serial number, what can I do?

Do you need to reinstall or only need the serial number?
To retrieve the serial number - if Aperture is still running on any Mac you own, you can see the serial number in the "About" panel when Aperture is running:
From the main menu bar: Aperture > About Aperture.
If you do no longer have a running Aperture installation to retrieve the serial number, contact Apple with a proof of purchase and ask for a replacement serial number, see these links as to what is considered to be a proof of purchase:
Pro Application Replacement Serial Numbers: http://support.apple.com/kb/HT1861
If you need an installer to reinstall Aperture without CD/DVD, download the Aperture Trial:
You can download the Aperture Trial here:
Aperture 3.1 Trial
Delete your current Aperture version from the Applications folder, then run the Trial installer and immediately update using "Software Update" from the -menu.
Then launch Aperture and enter your serial numbers, all while signed in as an administrator.
Regards
Léonie

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I have purchased Aperture since version 1. I have lost the original disk

I have purchased all versions of Aperture since version 1. I have lost the original disk and since downloading an update that required the serial number, I cannot use the program.
What is the solution to this problem?

Green,
I had the same problem. I had misplaced the serial number for 1.5 and I needed it to reinstall the Aperture 3 upgrade. In addition, I no longer had the disc image for Aperture 3.
Originally, I downloaded the trial of Aperture 3 as an upgrade and then paid for it. This was before it went to the Mac App Store. I had previously bought the hard copy of Aperture 1.5 and then the hard copy upgrade to 2.0.
This is a testament to buying direct from Apple. With a little proof that I indeed bought the product from them, they provided me with a working serial number. I bought Aperture 1.5 from the Apple Store, Soho in New York, and when the transaction was complete I got an email of the receipt. That receipt number is what entitled me to receive this support from Apple. They sent me a link to the disk image for Aperture 3.1, from which I installed Aperture on a fresh hard disk, and then they sent me a working serial number for 1.5, which allowed me to complete the installation. Afterward, I opened Software Update and updated to Aperture 3.2.3. Done!
<Link Edited by Host>

I seem to have lost my original images and unwanted images have moved into my library. I couldn't access lightroom 3 as usual and was provided a default option which I clicked. I ely heavily on lightroom and have spent countless hours fixing images, ple.

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I have bought a CS5 suite (student) 2 years back. I have lost the original box and DVD. Now I am migrating to another computer and I couldnt find a source to install the CS5. Please help.
I couldnt even contact adobe direct to address the issue.

If you registered with Adobe, your authorization number will be in your account on Adobe's website. Then you can use their downloads page and download CS5 and install it. A search on their main page will get you to the download page.

I have an old version of InDesign CS5, have not used in a while..about a year. It will not load nor allow me to uninstall and reinstall, please help. I have original discs and serial number. How can I fix this?

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Type your questionI am trying to deactivate a version and transfer it to another computer, however I have lost the card with the serial number. Is there any way of retrieving the serial number?

Type your questionI am trying to deactivate a version and transfer it to another computer, however I have lost the card with the serial number. Is there any way of retrieving the serial number?

Hello Irene,
you should have a look at Adobe's database, to see what's stored/saved about your accounts. Here you will find general infos about your Adobe Account
https://www.adobe.com/account.html and to find your serial number have a look there http://helpx.adobe.com/x-productkb/global/find-serial-number.html
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What to do when i have lost the email with the serial number on??

as it says above, i downloaded and biught CS5 from adobe last year, and have lost the email with the serial number on and i need to reload it onto a new machine. all emails from adobe were lost during a breakdown of my laptop.
could someone shed some light as to how i get this serial number back? i do not want to have to buy photoshop again! it costs enough as it is!

You will find your serial number in your account only if you have registered your copy with Adobe. If you haven't done that, the only way is to call customer support and see if they can help. (http://www.adobe.com/support/contact/)

I have PS CS3 Extended discs and serial number but do not have a CD drive on my new computer. How can I download it?

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Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
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Captivate: 8 | 7 | 6 | 5
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Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I have CS2 with the discs and serial number. After needing to have my computer wiped, reloading the discs, and imputing the serial number, neither phone activation or on-line activation works. What do I do? Lanny

I have CS2 with the discs and serial number. After needing to have my computer wiped, reloading the discs, and imputing the serial number, neither phone activation or on-line activation works. What do I do? Lanny

Adobe took down the CS and CS2 activation servers, but they put up a version of CS2 for those who previously had a license to it.
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HT4061 i have lost my ipad. cannot get serial number because it comes up with another ipad and iphone i own. have the box with a serial number but its not showing valid. help

have a lost or stolen ipad. I have 2 and an iphone registered. the first one has an expired warranty. cannot contact support because the serial number is incorrect and only the old one shows on itunes.
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You cannot track an iPad with the Serial Number.
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I bought adobe photoshop and adobe premiere a few years ago and love it; however, i recently got a new labtop which has no disk drive. How can i redownload my programs on my new product? I have all the original informaiton and serial numbers.

please help

BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand, such as your platform (Mac or Win), exact versions of your OS, of Photoshop and of Bridge, machine specs, such as total installed RAM, scratch file HDs, video card specs, what troubleshooting steps you have taken so far, what error message(s) you receive, if having issues opening raw files also the exact camera make and model that generated them, etc., someone may be able to help you.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Why can I not install Photoshop CS with the original CD and serial number?

Requires activation but fails to activate even after putting in all the necessary information. Also tried phone activation.

See
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l
http://www.adobe.com/downloads/cs2_downloads/index.html

I lost my original disk for photoshop 7... I need to update.. it won't let me.. and keeps asking for the disk.. even though the program is on my pc... How can i get my update?

I have photoshop 7 on my pc but have lost my original disk.... I went to update it and the update is not seeing the file on my pc... and it keeps asking for my disk.. but i can't find it...
How can i update it...

Ah, you had Photoshop 7.0 working, and now it's not. I see that as a separate issue to updating it. I'm not sure why it would ask you to update it.
Do you know whether you have 7.0 or 7.0.1 at this point? You might be able to do a Properties function on Photoshp.exe and see that info.
You could make an attempt to reset Photoshop's preferences to defaults. Press and hold Control - Shift - Alt simultaneously immediately upon cold-starting Photoshop. If you get the keys down quickly enough - and you have to be really quick - it will prompt you to confirm deletion of your current preferences, which will lead to the establishment of a fresh default set. If it does not prompt you, you haven't been quick enough to get the keys down.
Only other thing that comes to mind is to use Windows System Restore to restore back to a restore point where Photoshop was working, or restore from a backup (you do make backups I hope).
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Replace the hard disk has, and also have lost the OS disk.

Replace the hard disk has, and also have lost the OS disk.
Reset on my computer to install the program instantly,
Is there any way?
Thank you.

If I follow you correctly, you either have or will be replacing the hard drive in your iMac. You don't have the original OS X disks nor an operating system disk. Do you have a bootable backup? Here are some steps/options:
1) If you have a bootable backup, install the hard drive, boot from the external hard drive, then use SuperDuper or CCC to copy the external hard drive to your new internal hard drive.
2) You have your old hard drive, and it's not dead. Put it into an external case and see above.
3) You don't have either a bootable backup or a working old hard drive. You can try calling Apple Support to see if they still have the original OS X disks for your system. If they do, they'll charge a nominal price for them.
4) You checked and Apple no longer has disks for your system. You can go to the used market to buy Leopard 10.5 disks. If you do, be sure and get retail black-faced disks, but don't get the black-faced disk which is an upgrade disk .... if you don't have 10.4 on your system, it won't work. Careful of gray-faced OS X disks as they are locked to the original system type they ship with. So a gray faced OS X 10.5 disk for a MacBook won't work on your iMac.
5) Another related option is to buy 10.6 Snow Leopard, if your system meets requirements. This is still sold by Apple, and in the US is available online for $29.99 from the Apple store. Snow Leopard requirements are:
Mac computer with an Intel processor
1GB of memory
5GB of available disk space
DVD drive for installation
6) Or you could consider Lion, via the USB stick that is sold in Apple stores. Lion requirements are:
Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
2GB of memory (4GB recommended)
OS X v10.6.6 or later (v10.6.8 recommended)
7GB of available space
Hopefully I haven't totally misunderstood your question, and answered something you weren't asking!

I have lost the original MacBook disks

I have lost the original MacBook Disks, is there anything I can do to get the machine back working?

Phone Apple Support and order replacements.
(68004)

HT4007 I have lost my original disk and serial number

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