HT4007 The selected master image is either offline or not found. Please reconnect it and try again.
I have my aperture photos stored on a harddrive that is installed in my MacPro. I just tryed to email a photo and the message "The selected master image is either offline or not found. Please reconnect it and try again." popped up. How can I find the master image?
Hello CoopDeFeet,
Thanks for the question, and welcome to Apple Support Communities. The following article may provide help:
Aperture 3.x: Reconnecting Missing or Offline Referenced Images
http://support.apple.com/kb/PH7936
Thanks,
Matt M.
Similar Messages
-
I have imported my iPhoto library onto Aperture, and then deleted the iPhoto library so not to have any duplicates. Now, the images on Aperture are pixelated and when I try to export them the following message appears: "Unavailable master images cannot be exported.The selected master image is either offline or not found. Please reconnect it and try again." What does this mean? How can I get my photos "online" so that I can see them as they used to be?
How did you import your iPhoto Library? I assume, you used "File > Import > iPhoto LIbrary", but how did you set the "Store Files" pop-up menu?
If you chose to "Store Files in their current location", then you did not actually import the master image files into Aperture, but referenced them inside the iPhoto Library. In that case, you just deleted all your images, when you deleted the iPhoto Library. And if you did that, and your iPhoto Library is still sitting in the Trash, put it back; then your Aperture Library should work again. Or restore the iPhoto Library from your most recent backup and put it into the exactly same location where it used to be.
If you used a different "Store Files" setting, please explain where you have chosen to store the master image files. This will help to track down your images.
After restoring your master image files you may need to reconnect them to the versions. Post back, if you need help with that.
Regards
Léonie -
"The selected master image is either offline or not found. Please reconnect it and try again."
I recently "upgraded" from Snow Leopard to Lion (10.7.2) by performing a clean install. I then reimported my Aperture Vault. Now almost all of my 12,000+ photos show a little yellow warning icon (see attached image). I am unable to edit or manipulate these photos in any way. When I attempt to, the following error message appears: "The selected master image is either offline or not found. Please reconnect it and try again." I have already performed all 3 of Aperture's recommended Troubleshooting steps: . And here's one more bit of information. When I open Aperture while holding down the Option key (to choose the Aperture library), the dialog box asks "Which Aperture Library do you want to use?" and displays a table containing several older libraries as well as my current library (Aperture library.aplibrary) (this is the library that I am trying to use -- i.e. the one I am having trouble with). When I single-click to select this library, the information displayed below it shows its location on my external drive, as well as "12856 versions, 12920 masters." But when I double-click to open that library, I am left with the same problem. 12,000+ of these photos appear to have no master.
Any help is appreciated!I am really sorry, I could not be of more help to you so far. Remote diagnosis is very difficult, since I cannot take over your computer screen.
Your problem is very unusual and it really should not happen: with a managed library Aperture should know how to find the master image files, since it is Aperture's job to keep track of them. And so there are no built in controls in Aperture at all to reconnect managed masters. You Aperture library obviously is corrupted, and you need to find out why this happenend. If you know the reason, you may try to recreate it from your vault, and avoid the problem that caused the missing masters. That is why I asked about the formatting of your drive - I wild shot - granted- but if you restored your vault to an external disk not formatted MacOS extended this might result in missing master image files. You may want to restore from your vault again, using a different drive, to avoid hard drive problems.
If you cannot find the reason for the corruption that occured when restoring from the vault, then you will have to patch your Aperture library manually, since you already tried all built-in"First Aid" measures.
You already made sure, that the library contains a "Masters" folder and the images are there. One thing you could try (after making sure you have a backup of your library):
Quit Aperture.
Open the Aperture Library Package again and move the Masters Folder to a folder outside the Aperture Library.
Relaunch Aperture and try "locate referenced Files" again;
If this does not not succeed, you might try to reimport the masters to Aperture, but this way you would loose all your edits - that why I am trying to find a clue to the source of your problem
Good Luck
I really hope somebody else will chime in with more ideas
Léonie -
Hello,
I can see all my photos and folders on aperture, but i can't export some of which. I read this message...
The selected master image is either offline or not found. Please reconnect it and try again.
what can I do?
Thanks a lot for the answers
Enricohello, I didn t delete the drive file image and the file image is not in an external drive not plugged in.
I have a lot of of folder and photographies without no problem, but there are onlt 4 folders that I can see only the preview but i can't export or use them... Very strange... -
The selected original image is either offline or not found. Please reconnect it and try again.
Hi to all, This is my first time here. I am having a problem that I've never had before. I am attempting to upload images to Flickr, which I do daily without trouble. However, this time I'm getting the message: "The selected original image is either offline or not found. Please reconnect it and try again." I am doing searches on my MacBook by copying and pasting the jpeg name in to the finder and they seem to be gone. I have taken special care to file my photos in certain folders. Either I have inadvertanly deleted entire folders or something very odd has happened. Can anyone shed any light on this? Thank you
Hi, Thank you for the response.
I'm on 10.7.5 OS
Ver. 3.4.3 Aperture
I have a folder on my desktop named "photo imports" I insert my card to the reader on my MacBook Pro and copy the files in to a folder nested within the Photo imports according to which camera I am using or sometimes it is a special project. This folder is on my computer's hard drive.
I then go in to Aperture and click "Import" I select in the "Store Files" menu: "in their current location"
This has been working nicely for me. I use Time Machine on a somewhat regular basis and I also use other editing software like Picassa and View NX2 (Nikon software)
I suppose that it is possible that I accidently dragged my folder in to the trash, but I really do try to be careful about that sort of thing. I have gone back in to Time Machine and have been unable to find the files. It is vexing. My granddaughter has been asking me for those particular pictures and the only way to view them is in Aperture on my computer because I am unable to email or export them in any way. -
I am having trouble updating my CS5 Master's Collection Suite for at least a month now. I keep getting this message "There was an error downloading this update. Please quit now and try again later" every time and do not know how to fix it.
Any help will be highly appreciated.
Thanks a lot in advance.
Sincerely,
Uvaldocj@@
Here is a list of the products I am troubled with:
Adobe After Effects CS5 10.0.2 Update
There was an error downloading this update. Please quit and try again later.
Adobe Bridge CS5 4.0.5 Update
There was an error downloading this update. Please quit and try again later.
Adobe Extension Manager CS5 5.0 Update
There was an error downloading this update. Please quit and try again later.
Adobe Illustrator CS5 15.0.2 Update
There was an error downloading this update. Please quit and try again later.
Adobe Pixel Bender Toolkit 2.5 Update
There was an error downloading this update. Please quit and try again later.
Adobe® InDesign® CS5 7.0.4 update
There was an error downloading this update. Please quit and try again later.
Dreamweaver CS5 11.0.4 Updater
There was an error downloading this update. Please quit and try again later.
Fireworks CS5 11.0.2 Update
There was an error downloading this update. Please quit and try again later.
Photoshop 12.0.4 update for Photoshop CS5
There was an error downloading this update. Please quit and try again later.
Photoshop Camera Raw 6.7 Update
There was an error downloading this update. Please quit and try again later.I'm having the same issue. And Dreamweaver now crashes after just a few seconds.
-
my iphone 6 plus after updating to IOS 8.2 seems to have a problem with the touch id witch doesn't work neither in home unlock nor in app store and when i'm trying to add a new fingerprint it says ''failed unable to complete touch id setup.Please go back and try again'' . I have multiple fingerprints and none of them appear to work.
Hi Giannis,
If you are having an issue with Touch ID not functioning as expected, I would suggest that you troubleshoot using the steps in this article -
Use Touch ID on iPhone and iPad - Apple Support
Start with the section titled Clean the Touch ID sensor and then Get help with Touch ID.
Thanks for using Apple Support Communities.
Sincerely,
Brett L -
"Error: Cookies are diabled. Please enable them and try again." Where do I go to find the cookies?
When I go to Firefox, I get this message. "Error: Cookies are
disabled. Please enable them and try again. Where do I go to enable the cookies?* Tools or Firefox > Options > Privacy > Firefox will: "Use custom settings for history" > Cookies
Press F10 or press and hold the Alt key down to bring up the "Menu Bar" temporarily.
* https://support.mozilla.com/kb/Cookies
* https://support.mozilla.com/kb/Enabling+and+disabling+cookies -
Facetime Activation: Could not verify the email address. Please re-enter and try again. Tried so many times,even changed my appe ID and purchased a new facetime for iMac running 10.8.4 Mountain Lion,yet still same outcome. Can somebody help me?
I have the same problem. FaceTime works fine on my iMac but when trying to use FaceTime on my Macbook Air, I have the same issue you describe.
-
When I try to launch the edit tab, I get a error message to close restart my computer and try again.
When I try to launch the edit tab, I get a error message to close restart my computer and try again.
The editor saved prefs often get corrupted. This is because PSE saves your settings each time you close the application. Problems can sometimes occur if you don’t let the program close properly or if you launch another application too quickly whilst closing down Elements. You may need to rebuild the editor preferences to resolve any conflicts. To begin, close Elements.
Hold down the Ctrl+Shift+Alt keys and simultaneously click on the Edit button on the welcome screen. After a few seconds release the three keys and look behind the welcome screen by closing it. Alternatively hold down the three keys whilst clicking on the desktop icon for the Editor or PhotoshopElementsEditor.exe in the Programs folder. Keep holding down all three keys for a few seconds; then release. You should get the settings option.
When you see a pop up box with the words: Delete Adobe Photoshop Elements Settings File?
Click on Yes
Then wait whilst Elements rebuilds the preferences. -
cant install Itunes on my work computer, get error message: "Apple Application support not found, so i uninstall and reinstall again and its the same message
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if AAS won't install normally.
tt2 -
I have been trying to back up my pictures on Verizon Cloud app but everytime I try to log in I get "error code 10000, close app and try again...I have been avoiding the new update because of all the problems I keep hearing and my phone is already freaking out...
I appreciate you taking the time to reach out, Stevie5504. Do you show the pictures as being backed up? I would suggest resetting the app by heading into Settings > Apps > Manage Apps > ALL > Verizon Cloud > Clear Cache and Data.
YosefT_VZW
Follow us on Twitter @VZWSupport -
CTI warning + The party you are callinhg is busy . Please hand up and try again
whan dialing CTI RP from CTI Toolkit Agent desktop i am getting below CTI warning and got busy tone.
The party you are callinhg is busy . Please hand up and try againHi,
well, it might be that the CSS of the endpoint is incorrect, not "seeing" the partition of the CTI RP DN.
G. -
The selected original image (video) is either offline or not found.
I tried exporting a video from aperture to desktop. It apparently lost the file. I see the thumbnail with a yellow triangle. I read a lot of post here and did all three repair stages when opening aperture. Still no file and a thumbnail. I tried locating the file in finder and cannot locate it. I looked in aperture library in the masters and still cannot locate the origianl file to reconnect the video file.
Any help will be much apperciatedDerek,
what happens, when you select the video with the broken reference in the Browser and use the command to "File > Locate referenced file"?
In the "Referenced Files in Selection" window you should be able to see the path to the original file, where it should have been. Have you searched this folder?
Or is the problem, that Aperture does not allow to use the "File > Locate referenced file" and gives the error message "The selection does not have any referenced files".
In that case the original movie should be in your Aperture library, and you shoud look inside the folder with the date you imported your movie - the Aperture library "Masters" folder is organized according to "Import session". To see the "Import session" of a version, edit a metadata preset in the libaray inspector info panel to include the "Aperture > Import session" tag when you are viewing a version.
Regards
Léonie -
I´ve checked the wireless and internet connections and they work perfectly. I belive thas has something to do with the browser. I work with a Mac Book 2.1 ghz and Mac OS 10.5.8 .Thanks for all your help.
check out this article: [http://support.mozilla.com/en-US/kb/server%20not%20found Server not Found]
Maybe you are looking for
-
USB device not recognized ... any help ?
Hey guys, So i went to plug my iPhone 3G into my PC running Windows Vista and it comes up with the error message, "USB Device Not Recognized One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it." Last
-
Please answer me fast , Thank you
-
I had a weird kernel panic or error condition in which the screen suddenly went blue. It then went black with a white square in the upper left corner. After a moment, it presented my with the login window. Anyone seen this?
-
The ResultSet class is not very convenient to use
Often we need to know how many rows have been retrieved from the database before we read each row's data in order to do preparation works such as allocate appropriate memories to store the data.The ResultSet class in java.sql package does not provide
-
Hi, I want to feed numbers into an array but its only using the first element. In my vi users can enter a number and this number needs to be then stored in an array. Any help would be welcome. Thanks