HT4009 20$ in app purchase never received?
In app purchase paid but never received? No answer from G5 Entertainment or iTunes either, 20$ paid for absolutely nothing, how can I request a refund? I have written two emails to iTunes as well as an email to G5, what a scam!
Trtls88 wrote:
Thanks for that link!
You're Welcome.
Trtls88 wrote:
I hope this works, I will return to give you a check mark as soon as they answer.
You should hear from them within 24 hours.
Good Luck.
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It can take a while for your money to show up in your bank, but a week is a bit over the top. Try contacting iTunes Store Support to make sure the refund was issued.
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New App Purchases never show in Profile Manager
I have been using VPP Managed Distrubuition and Profile Manager without issue since December then out of the blue new any app purchases never appear in Profile Manager under the App tab. Includes both paid and free apps and they are in the Purchase History of my Program Facilitator account. Nothing has changed at the server setup that I'm aware of and I'm not really sure where to go now as emailing VPP support resulted in a reply that they can't offer advice on Profile Manager and I need to speak to Enterprise support. I think my VPP token is broken.
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In-App service purchase - never received the service
I made an In-App Purchase on Reverse Phone Lookup, Reverse Phone Premium app, but I never received the service, although I verified that my purchase was charged on my account.
Purchase History - latest Purchases
Secure Connection
Date: 06/12/12 09:24 AM
Order: ***************
Item Seller Type Report a Problem Price
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Is there any recourse for receiving a refund through iTunes? I e-mailed the vendor at the address given ([email protected]) to no avail.Presumably they meant for that app - was the in-app purchase to download an update for the app e.g. to remove adverts in it or to unlock extra features ? For any refund you will go back to as if you had not purchased the item i.e. the purchased will be removed from your account. If you want the meaning of the actual message clarifying then try replying to the message that you got from Support.
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HT4009 In app purchase not received
in toyzilla
was charged for in app purchase
but it was not received!
i have enabled in app purchases to be allowedI'm having the same problem too. My suspicion is that I may have entered my password wrong the first time I tried and now it won't let me buy or download anything wether its free or not. So I went and did some stuff with my account and I re entered my payment information and it was declined for some odd reason. So I went to see my bank account online and my life lock shut it down because someone was using my card -.- it was my sister. But yeah maybe your debit card is invalid.
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HT4009 What if an In-App purchase never downloaded to begin with?
I made an In-App purchase a few days ago and have been trying to contact the company to at least Talk to a representative and figure out what went wrong, but they have been in general, unhelpful, and haven't responded. The only email I've recieved simply confirmed that I sent in an email. Any ideas on what I should do?
Contact support for assistance.
http://www.apple.com/support/itunes/ -
How to get a refund for paid app i never received
In April of 2014 I attempted to perform an in-app purchase in the game HayDay, which I had downloaded for free on my older iphone 4s that I also had at this time. I still have an iphone 4s but it is a different one. But that's not important. What my question is, is that every time I would go to purchase some diamonds or what ever else I wanted in the app It would tell me there was an error and it could not be purchased. I kept trying a few times and then finally gave up. I had no idea that it was saying error even though the actual charges on my credit card were going through and I spent(lost) somewhere over a hundred, maybe two, on some stupid in-app purchases that I never received and got my credit card took quite a hit from that. I called Apple and they said they could not help me and I had to get a hold of the creators of HayDay in order to get a refund. I found the contact email to get a hold of the creators and they never answered my issue. I asked many times and no one can help me. What do I do to get that money back that shouldn't have ever been taken from my credit card in the first place? I have all the order numbers and stuff if need be.
Kathryn
<Personal Information Removed by Host>Apple's policy states that, "all sales are final" > iTUNES STORE - MAC APP STORE TERMS AND CONDITIONS
But, if you are having issues with the app, you can at least ask for a refund.
Use the email form here > Apple - Support - Mac App Store - Contact Support -
HT4009 unauthorized in-app purchase
I received a receipt from iTunes with 3 unauthorized charges:
Item
Seller
Type
Unit Price
Candy Crush Saga ®, Extra Moves
Report a Problem
King.com Limited
In-App Purchase
$0.99
Candy Crush Saga ®, Extra Moves
Report a Problem
King.com Limited
In-App Purchase
$0.99
Candy Crush Saga ®, Extra Moves
Report a Problem
King.com Limited
In-App Purchase
$0.99
Subtotal:
$2.97
Tax:
$0.00
Order Total:
$2.97
Please retain for your records.
Please See Below For Terms And Conditions Pertaining To This Order.
Apple Inc.
You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/support/itunes/store/
I did not click on anything requesting extra moves. I have done so in the past, and paid as expected.
These charges are bogus. Can anyone tell me what to do? Clicking on the link "Report a Problem" doesn't seem to lead me to anything in which I can report the problem!Do you have that app and does anybody else have access to your phone to play it ? You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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HT203167 Gifted apps were never received in email any help would be wonderful
Sent app from iPhone to iPad but emails were never received. I actually paid for it twice
Contacting the iTunes Store can be done by going to - http://www.apple.com/support/itunes/contact/. At the bottom left, you will see a "contact support" link. Just select it, then select "iTunes Store", and follow the on screen instructions. The final screen will give you an option to "email, chat or call" them. You may see one, two or all these options, however it changes depending on what they have available at the time of contact.
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I purchased chips for a game on my iphone with itunes gift cards totalling $99.00. I've received an email confirmation & the money is gone, but I never received the chips ... what can I do?
same as mine i purchased a chips and its gone!
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I made three in-app purchases through The Sims Free Play and My iTunes account was debited successfully $15.99, $15.99 and $6.49 but I have not received the purchases through the game. I am extremely frustrated and can't seem to get any answer as to where my in-app purchases are.
Grubtj wrote:
...can't seem to get any answer as to where my in-app purchases are.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
HT4009 Accidental In-App Purchase - Howto cancel ?
Hello Everyone...
my nephew was over for a visit and he started playing with my ipad. Since this is not happening regularly I didn't activate restrictions on this device. After I downloaded this game for him the password remained active. Within this period he managed to perform an In-app purchase (he cannot even read) of $99.90.
I failed to contact the app developer. I failed to get apple support (issue cannot be helped at the current moment, try again later)
Does anybody know if there is a way to cancel this purchase other than blocking the transaction on my credit card?
Help is greatly appreciated! Thanks!My 5 year old did the same thing! In the new iOS6, it automatically fills in your password. I hope someone has an answer!!
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HT4009 My In App Purchase is gone after updating the app!
So I Update my game App Fish with Attitude and Fashion Design World, after the update finished I went back into the games
But my progress was lost and do we're my in app purchases. I reported the problem to the app creator and all in app purchases are handled by itunes.
So I then went into my account to try and report it but the teport a problem link sends me to the homepage. At this point I'm getting frustrated because I can't
To find a proper answer or link that can help me and the other thing is that I don't want to lose my game progress and purchases. What do I Do?You will have to contact iTunes Support to get help:
https://expresslane.apple.com/Issues.action
Select the options which best apply to your issue. You will have a chance to include a written description before you submit the request. iTunes Support will get back to you via email, usually within 24 hours.
Good Luck!
Cheers,
GB -
Why hasnt my in app purchase worked?
Who do i speak to to fix this?Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer. -
HT4009 my in-app purchase has not come through what can i do
my in-app purchase has not come through what can i do
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
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