HT4009 a fraudulent app

I purchased a fraululent app and I'm just so irritated by it. Is it possible to get a refund? It was only $1 so it's not going to make or break my bank accound but ti's the principle of the matter. This jerk blatantly stole the icon design, photography, screengrabs from the app, and the name. And even more frustrating/confusing is that the creators of this app put in over 70 or so fake 5-star reviews. Thoughts?

Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

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How do I report a fraudulent app charge by Haypi Co., Ltd.?

Here's a screenshot of the fraudulent invoice for iPhone 4s apps, as seen on Itunes when accessed through my iMac.
When I click on the "Report a Problem" link next to any of these fraudulent charges, I'm sent to http://www.apple.com/support/itunes/ instead of to the form I'm supposed to get. How in the world am I going to nail these criminals and get a refund if I can't report them to Apple?
And yes, as soon as I saw these **** things pop up on my iPhone, I changed all of my Apple-related passwords as a precaution. I'm no idiot.

I've got the same problem with "Haypi kingdom, super package". yesterday.
I called click&buy and the cancelled the order. There was no Credit card linked so I was lucky.
I also mailed apple about this problem and this fraudulent app. I think they try to hit the charts with this, to hack accounts and try to get in the top10s. Or someone hacked the account and sold it to someone who enjoyed the app.
Click&Buy was about to charge 2x 69,95 not 2x39,99 for some reason??
edit: use this contact form to contact apple about billing issues
http://www.apple.com/nl/support/itunes/contact.html?form=account&topic=iTunes%20 Store%20Account%20and%20Billing#
For some reason "report a problem"doens't work in some country's. Nothing happen if you click on it. Got same problem in Holland...
So Use the above mail form instead!.

How do I report a fraudulent app

How do I report a fraudulent application from the iTunes store that doesn't do at all what it says it supposed to do and I'll write lies about what it's capable of doing it also has false reviews written about it?
The app in question is I BlackList and all the variants of the same they simply don't function of the reviews are written falsely and a lot of people are getting ripped off.

You can contact support and let them know about it.
http://www.apple.com/support/itunes/contact/

HT4009 Refunding an App Store purchase

Refunding of App Purchase:
I have been using an application on my iPhone called "Keeper Security" for several months with no problems.
Today while using the application I got a pop up IN the application telling me I was "unprotected" and that I needed to "upgrade" the account to stay protected.
The application stated that I would be able to "backup" my account and password lists stored IN the application to my computer for backup if I "upgraded."
The "upgrade" was $9.99 [and turns out PER YEAR]. I "upgraded" the application VIA the application itself and was charged the $9.99.
I went to the SYNC options and it told me that I needed to download the desktop software to make the SYNC possible.
I proceed to the Security Keeper website and pick my Mac OS and download the software.
I then install the Security Keeper desktop application, launch my iPhone Security Keeper application and attempt to SYNC my data.
The desktop application THEN tellms me that the iPhone is "NOT AUTHORIZED" to SYNC and that I need to BUY an ADDITIONAL License.
The ADDITIONAL License is ANOTHER $9.99 a YEAR.
So be simply be able to SYNC the data on the iPhone app to my desktop they are telling me I need 2 Licenses at $9.99 EACH per YEAR - thats $20 a year to simply SYNC my data on MY OWN DEVICES.
This is a RUSE and a pathetic MONEY GRAB from the Security Keeper company. I was misinformed and misled into buying the app based on lies of things it would supposedly do when in fact it does NONE of what it states and ONLY does what it says when you BUY MORE products and services from them.
I DO NOT want the application on EITHER device now - I will find a more suitable option for my needs.
Once I found all this out, of course AFTER I PAID the money to them, I immediately contacted the company support team who told me they CANNOT refund anything at all - that I need to contact ANOTHER company who does NOT respond.
I need to know how I can get a REFUND from Apple [iTunes or the App Store] for that application purchase and the purchase amount of $9.99.
I have been with Apple for years and have bought and downloaded hundreds of applications and have NEVER experienced anything like this - EVER.
Thank you in advance for your assistance.
Best Reagrds,
Joseph

http://www.apple.com/support/itunes/contact/

HT4009 Purchasing In-Apps issue

Hi, having issue with purchasing gem. I bought 2 bags of gem. Only 1 bag gem get through my coc account. Pls check for me. Thx.
Billed To:
[email protected]
Adiputra Ab. Rashid
C-T03-U09
No. 1, Jln P18J
Persint 18, Putrajaya 62150
MYS     Order ID: MGJMSGS436
Receipt Date: 01/01/14
Order Total: $19.98
Billed To: MasterCard .... 4009
Item     Developer     Type     Unit Price
Clash of Clans, Bag of Gems
Report a Problem     Supercell Oy     In-App Purchase     $9.99
Clash of Clans, Bag of Gems
Report a Problem     Supercell Oy     In-App Purchase     $9.99
Order Total:     $19.98
Please retain for your records
Please See Below For Terms And Conditions Pertaining To This Order.
Apple Inc.
You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
Answers to frequently asked questions regarding the iTunes Store can be found athttp://www.apple.com/uk/support/itunes/store/
Apple ID Summary • Purchase History
Apple respects your privacy
Information regarding your personal information can be viewed athttps://www.apple.com/my/privacy/
Copyright © 2011 Apple Inc. All rights reserved
--------DO NOT DELETE!--------
UTC Time: 2014-01-02 14:03:29
Game: Clash of Clans
Version: 5.113.7
PlayerID: 13-3054878(249)
Category: Purchasing Issue
Language: EN
Device Type: iPhone2,1
OS Version: 5.1.1

We are all itunes users just like you. You are not addressing Apple here.
You should not leave personal info here.

HT4009 my in app purchase isn't working correctly

I can't get my tweegram pro updated after paying for it through my phone

Contact the app developer.

HT4009 My in-app purchrases could not be completed, they say that I must contact the itunes store support

My in-app purchrases could not be completed. They said that I must contact the itunes store support. Please help me!

If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

HT4009 Refund an app purchase

How CAN i get a refund after i purchase an app i do Not like?

iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store - Apple states all sales are final, but you can always ask nicely.

HT4009 duplicate in-app purchase refund request

I got billed twice for the same in-app iphone purchase of the iPhone App "53 Languages-Pronounciation" option). The link from within iTunes to "report a problem" does not work.
It does not even work after asking for my iTunes account login.
This seems like Apple is making it very hard to get refunds. Anyone able to send me to the proper link to fill-out a request for refund and report an order screw-up?
Thanks

There is no specifc form, per se. You're just being instructed to contact the iTunes Store. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report your issue to the iTunes Store and request a refund.
Regards.

HT4009 remove downloaded apps from itunes

How do I remove downloaded apps in iTunes? Someof the apps I deleted from the device had a REMOVE indicator but others did not. They are still show in my iTunes when I connect my device to my computer. Doesn't this affect my memory in my device?

Howdy C2222,
If the apps were not put back on after the device was synced then no, it will not affect the storage capacity on your iPod. If you would like to delete them, you can in the sidebar of iTunes at the left toward the top under Library. There should be an Apps section along with Music, Movies etc.
Screen shot is from iTunes: How to show or hide the iTunes Sidebar http://support.apple.com/kb/HT2965.
Cheers,
Sterling

HT4009 Accidental In-App Purchase - Howto cancel ?

Hello Everyone...
my nephew was over for a visit and he started playing with my ipad. Since this is not happening regularly I didn't activate restrictions on this device. After I downloaded this game for him the password remained active. Within this period he managed to perform an In-app purchase (he cannot even read) of $99.90.
I failed to contact the app developer. I failed to get apple support (issue cannot be helped at the current moment, try again later)
Does anybody know if there is a way to cancel this purchase other than blocking the transaction on my credit card?
Help is greatly appreciated! Thanks!

My 5 year old did the same thing! In the new iOS6, it automatically fills in your password. I hope someone has an answer!!

HT4009 accidental in apps purchases

How can i contact apple about a refund for accidental IAP

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

HT4009 My In App Purchase is gone after updating the app!

So I Update my game App Fish with Attitude and Fashion Design World, after the update finished I went back into the games
But my progress was lost and do we're my in app purchases. I reported the problem to the app creator and all in app purchases are handled by itunes.
So I then went into my account to try and report it but the teport a problem link sends me to the homepage. At this point I'm getting frustrated because I can't
To find a proper answer or link that can help me and the other thing is that I don't want to lose my game progress and purchases. What do I Do?

You will have to contact iTunes Support to get help:
https://expresslane.apple.com/Issues.action
Select the options which best apply to your issue. You will have a chance to include a written description before you submit the request. iTunes Support will get back to you via email, usually within 24 hours.
Good Luck!
Cheers,
GB

HT4009 My in app purchase hasnt worked, but i have been charged the ammount? Who do i speak to or what do i do?

Why hasnt my in app purchase worked?
Who do i speak to to fix this?

Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

HT4009 my in-app purchase has not come through what can i do

my in-app purchase has not come through what can i do

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT4009 a fraudulent app

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