HT4009 Accidental In-App Purchase - Howto cancel ?

Hello Everyone...
my nephew was over for a visit and he started playing with my ipad. Since this is not happening regularly I didn't activate restrictions on this device. After I downloaded this game for him the password remained active. Within this period he managed to perform an In-app purchase (he cannot even read) of $99.90.
I failed to contact the app developer. I failed to get apple support (issue cannot be helped at the current moment, try again later)
Does anybody know if there is a way to cancel this purchase other than blocking the transaction on my credit card?
Help is greatly appreciated! Thanks!

My 5 year old did the same thing! In the new iOS6, it automatically fills in your password. I hope someone has an answer!!

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HT4009 Accidental in-app purchase

My little cousin accidentally made an in-app purchase on my phone of a rather large amount. Other than reporting a problem to the itunes store, is there anything else i can/need to do in order to get this removed?

No.
All sales are final.
You would need to ask itunes support for an exception and hope they grant it.

HT4009 accidental in apps purchases

How can i contact apple about a refund for accidental IAP

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

In-app purchase dialogue - cancel gets stuck.

I am testing my in-app purchases, it will start by saying:
"Connecting to App Store"
Then a dialogue will come up:
"you've already purchased this. Tap OK to download it again for free."
At this point if you press "Cancel" it will go show the "Connecting to App Store" message and loop here from then on?
Any ideas how I can disconnect the connection at this point?

My 5 year old did the same thing! In the new iOS6, it automatically fills in your password. I hope someone has an answer!!

HT4009 refund in app purchase

How can I request a refund for an in app purchase? My son hit the "buy" button for a $100 purchase rather than the "cancel" button.
I am baffled as to why it did not ask him for a password. A free app requires a password, yet a $100 purchase does not?????
Please advise.

First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPad. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:
http://support.apple.com/kb/HT4213
As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).
Good luck.

HT4009 My In App Purchase is gone after updating the app!

So I Update my game App Fish with Attitude and Fashion Design World, after the update finished I went back into the games
But my progress was lost and do we're my in app purchases. I reported the problem to the app creator and all in app purchases are handled by itunes.
So I then went into my account to try and report it but the teport a problem link sends me to the homepage. At this point I'm getting frustrated because I can't
To find a proper answer or link that can help me and the other thing is that I don't want to lose my game progress and purchases. What do I Do?

You will have to contact iTunes Support to get help:
https://expresslane.apple.com/Issues.action
Select the options which best apply to your issue. You will have a chance to include a written description before you submit the request. iTunes Support will get back to you via email, usually within 24 hours.
Good Luck!
Cheers,
GB

HT4009 My in app purchase hasnt worked, but i have been charged the ammount? Who do i speak to or what do i do?

Why hasnt my in app purchase worked?
Who do i speak to to fix this?

Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

HT4009 my in-app purchase has not come through what can i do

my in-app purchase has not come through what can i do

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT4009 unauthorized in-app purchase

I received a receipt from iTunes with 3 unauthorized charges:
Item
Seller
Type
Unit Price
Candy Crush Saga ®, Extra Moves
Report a Problem
King.com Limited
In-App Purchase
$0.99
Candy Crush Saga ®, Extra Moves
Report a Problem
King.com Limited
In-App Purchase
$0.99
Candy Crush Saga ®, Extra Moves
Report a Problem
King.com Limited
In-App Purchase
$0.99
Subtotal:
$2.97
Tax:
$0.00
Order Total:
$2.97
Please retain for your records.
Please See Below For Terms And Conditions Pertaining To This Order.
Apple Inc.
You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/support/itunes/store/
I did not click on anything requesting extra moves. I have done so in the past, and paid as expected.
These charges are bogus. Can anyone tell me what to do? Clicking on the link "Report a Problem" doesn't seem to lead me to anything in which I can report the problem!

Do you have that app and does anybody else have access to your phone to play it ? You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT4009 The in app purchase cannot be purchased

When I am on an app, and I make a in app purchase, it says it couldn't make the purchase and to visit itunes support for help. I have credit on my account.

Click here and request assistance.
(85860)

HT4009 20$ in app purchase never received?

In app purchase paid but never received? No answer from G5 Entertainment or iTunes either, 20$ paid for absolutely nothing, how can I request a refund? I have written two emails to iTunes as well as an email to G5, what a scam!

Trtls88 wrote:
Thanks for that link!
You're Welcome.
Trtls88 wrote:
I hope this works, I will return to give you a check mark as soon as they answer.
You should hear from them within 24 hours.
Good Luck.

HT4009 Reverse in app purchase accident?

My 4 year old son jus purchased over $100 on in app purchase. How do I get the new purchases reversed?

You can try contacting iTunes support via this page and see if they will credit or refund you : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.
To try and stop it happening again by turning them off on your iPad via Settings > General > Restrictions > In-App Purchases 'off', and you should also have a Require Password setting on the Restrictions screen which you can set to 'Immediatetely'

HT4009 My in app purchase keep being denied. Why? They were working for the past, uh, 2 years. Now they don't.

My in app purchase keep being denied. Why? They were working for the past, uh, 2 years. Now they don't. I can't fix it on my own apparently because I'm sent to a rather unhelpful support site.

If you mean that you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

How to get refund for accidental In-App purchases

Can someone please help how I get refund - when I report a problem it keeps saying " sorry this purchase is not eligible for a refund." However, there are about 10 similar transactions and it is only two days old. My son has accidentially purchased this.
Many thanks.

You will need to contact iTunes Support: http://www.apple.com/support/itunes/contact/
However, terms of use of the Apps store does state that all purchases are final.

HT4009 Refund an app purchase

How CAN i get a refund after i purchase an app i do Not like?

iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store - Apple states all sales are final, but you can always ask nicely.

HT4009 Accidental In-App Purchase - Howto cancel ?

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