HT4009 An in App purchase charged me thrice instead on once. How do I get a refund on the additional purchases?
Candy Rush charged me thrice for additional moves, when I have used / bought it only once. Need a refund of the same. How do I get around that?
You can contact iTunes support via this page and ask for a refund for the duplicate charges : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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My 4 yr old accidently made a purchase of 69.99 on iTunes. How can I get a refund of the app and uninstall
Contact iTunes store support and request for a refund:
http://www.apple.com/support/itunes/contact/
They may also need your order numbers so it's best you get them ready.
You can find your order numbers on your email receipts and in your Purchase History. If you need to review your Purchase History, follow the steps in this article:
http://support.apple.com/kb/HT2727
Hope this helps. =D -
I made a purchase from an app on my iPhone, I was charged twice but I only received the product once, how can I get a refund?
Hi .
Click here > How to report an issue with Your iTunes Store purchase
And explain that you were charged twice here > Apple - Support - iTunes Store - Contact Us -
I purchased a CD on itunes and it charged automatically to the card under the account, but I wanted it to charge to my gift card. How do I get a refund and get the music to charge to my gift card instead?
Hi TKCDM1!
You should try to get this purchase onto your iOS device by using the suggestions in the following article:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Thanks for being a part of the Apple Support Communities!
Regards,
Braden -
HT201318 How can i get a refund from storage i purchased?
Last week, I was unable to upgrade to IOS 6 on my iPhone. I purchased more storage ($40/25GB) via iCloud storage plan. However, storage doesn't seem to be the problem. I no longer feel that I need extra storage. Please tell me how I can get a refund for the $40 of storage I purchased.
In the UK click on this link:
HT4874 iCloud Storage Upgrade refund
You only have 15 days from purchasing ICloud storage upgrade to cancel
and get a refund. Trying to find out how, could take you longer than 15 days. -
HT201318 How can I get a refund on iCloud storage purchase please
How can I get a refund on iCloud storage purchase please
In the UK click on this link:
HT4874 iCloud Storage Upgrade refund
You only have 15 days from purchasing ICloud storage upgrade to cancel
and get a refund. Trying to find out how, could take you longer than 15 days. -
I'm trying to get a refund for the additional storage I purchased yesterday accidentally. How do I get someone to refund me before the 15 days? Everything I try fails.
Call the Apple online store at the number listed at the bottom of this page.
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i have accidentally purchsed the same episode twice. how can I delete and get a refund for the erroneous purchase?
You can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you for the second purchase : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
HT4009 How do I get a refund for a recently purchased app that does not meet expectation?
I purchased an application this weekend and it doesn't do what I was expecting it to do. How do I return and be reimbursed for that application?
As RG said, you probably cannot get a refund, since the terms of sale for the iTunes Store state that all sales are final. If, however, features and functions were promised in the app and either are not present or do not work and the developer cannot resolve the issue or you are unable to reach the developer, you can contact the iTunes Store, explain the reason for your request, and ask:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you.
Good luck. -
Did anyone else have problems with in App purchases from an IPod? I get charged twice for the same order... How do I get a credit for the coins not received?
Try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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How do I get a refund when an app fails and the company knows it but still charges you?
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
HT4009 How do I get a refund on an accidental purchase?
How do I get a refund on accidental purchase?
Get a refund
http://www.labnol.org/software/itunes-app-store-refunds/13838/ -
How can I get a refund at the App Store when it isn't offered ?
Perhaps the Apple attack dogs will like this post better.
How do I get a refund for a costly app that, after requesting a refund, appears to not offer one? How does one know if an app meets one's needs unless you try it first?
This seems so obvious, and yet, I am shocked that Apple does not offer a trial or refund opportunity if even for 24-48 hours.
Is there another way to get a refund that I'm not aware of?I repeat, the Apple policy is that all sales are final and after an app has been bought and downloaded, there are no refunds. Period.
The ONLY exception to the No Refund policy is if something freaky happens and you buy an app and between your purchase and attempt to download the app it is removed from the iTunes/MAS and is no longer available.
PAYMENTS, TAXES, AND REFUND POLICY
You agree that you will pay for all products you purchase through the Services, and that Apple may charge your payment method for any products purchased and for any additional amounts (including any taxes and late fees, as applicable) that may be accrued by or in connection with your Account. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING APPLE WITH A VALID PAYMENT METHOD FOR PAYMENT OF ALL FEES. For details of how purchases are billed please visit http://support.apple.com/kb/HT5582.
Your total price will include the price of the product plus any applicable sales tax; such sales tax is based on the bill-to address and the sales tax rate in effect at the time you download the product. We will charge tax only in states where digital goods are taxable.
All sales and rentals of products are final.
Prices for products offered via the Services may change at any time, and the Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
If a product becomes unavailable following a transaction but prior to download, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Apple.
https://www.apple.com/legal/internet-services/itunes/us/terms.html
If you have found a developer whose product you have purchased through the iTunes/MAS who will personally give you a refund, more power to you. That is beyond the scope of Apple's policy and between you and the developer only.
It's time to stop beating a dead horse and move along. -
How can I get a refund for the u2 album that Apple charged me for
I have just been charged £27.99 for the U2 album that I did not want. How do I get a refund for this. I can't stand U2!!
£27.99 for the album ? If you are referring to The Songs Of Innocence album (£7.99) then that was given free to everyone three months ago, and was free until 13th October - you are sure that you've been charged, it's not a temporary store holding charge ? The purchase price should show on your account's purchase history : See your purchase history in the iTunes Store - or http://reportaproblem.apple.com on your iPad.
If you have been charged for the album but you didn't buy it then try contacting iTunes Support via the above 'report a problem' link.
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
HT1689 How do I get a refund for an accidently purchased album?
How do I receive a refund on an accidently purchased album bought through Itunes?
Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View My Account (Store > View My Apple ID on iTunes 11) drop-down menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that album, click the arrow to the left of it, click the 'Report a Problem' button :
and then the 'Report a Problem' link on its line :
and select 'inadvertently purchased' as the problem and fill in the details (iTunes support should reply within, I think, about 24 hours).
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