HT4009 An In-App Purchase did not go through, yet I was still charged - how would I get reimbersed?

I purchased 900 donuts in The Simpons Tapped out, and it charged me, yet none of them showed up in game, and subsiquently did not allow me to load the game. I had to restore my iPod and the game came back with again, no donuts and still a charge of $50 on my credit card, how and who would I contact to get reimbersed? This apple website is a bit confusing for me to understand since I am unfamilar with it and would like to get a refund ASAP,
Thanks in advance for any help!

See:
Refunds from the App Store or iTunes - Apple Club

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HT4009 my in-app purchase has not come through what can i do

my in-app purchase has not come through what can i do

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT204266 In app transaction did not go through properly - but I still got billed

I attempted to buy chips for a casino app. It said my transcaction was not successful, but days later the money was debited from my account. I never received the chips from this app and I'm out of the money. How to I get the money returned to my account. The app is called Slotomania

See:
Refunds from the App Store or iTunes - Apple Club

HT203167 in app purchase did not download

in app purchase did not download. What do I do? I retstarted app. Updated app. Rebooted phone. Any other ideas?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I made a purchase in an app. The app closed and I assumed that the purchase did not go through because it did not appear when I reopened the app, so I "re-purchased it". I was charged twice, but only received it once. What can I do?

I made a purchase in an app. The app closed and I assumed that the purchase did not go through because it did not appear when I reopened the app, so I "re-purchased it". I was charged twice, but only received it once. What can I do?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

HT5527 I did not move my Mobileme account to iCloud. How can I get off the iCloud mailing list?

I did not move my Mobileme account to iCloud. How can I get off the iCloud mailing list?

If you migrated your MobileMe account before 1 August you should have signed into System Preferences>iCloud with it, and you would be able to see your calendars, bookmarks and emails on the iCloud website. Is this the case? Did you sign into iCloud with your @me.com address?
If you did not migrate your MobileMe account you can no longer do so.
If you did migrate, did you do so from a full MobileMe account or from a Family Pack sub-account? the latter did not get the complimentary storage (because their iDisks were only 5GB anyway).
If you had a full MobileMe account, check on your Mac - System Preferences>iCloud - and see whether that shows the upgrade. If it doesn't, you probably need to contact Support: if you currently happen to have AppleCare, either because you recently bought Apple hardware or have paid to extend the inititial period, you can contact them here:
http://www.apple.com/support/icloud/contact/
You will need the serial number of the covered hardware.
If you are not covered by AppleCare, then - in common with other free email services - there is no free support (MobileMe Support is no longer available) and you may be asked to pay a fee: in this case you should ask them to deal with it without cost (and hope they agree).
Note that you haven't paid anything for your MobileMe storage since your first renewal date after 6 June 2011, and iCloud costs nothing unless you specifically choose to upgrade the storage. Note also the iCloud storage is not general file storage in the manner of the iDisk but is restricted to iOS device Backup, Mail, Photo Journal and Documents.

I have updated my ipod and it deleted everything including my photos and i did not save my photos on any other device, How do i get them back?

I have updated my iPod and it deleted everything including my photos and I did not save my photos on any other device, How do I get them back?

You didn't import all of your pics regularly? Particularly before an update?
They may very well be gone.
You can try restoring from backup.

I am currently in my free trial of photoshop elements. I would like to purchase but Im using a computer now that i will not be using in a few months. How would I get that to transfer over? Thanks,

I am currently in my free trial of photoshop elements. I would like to purchase but Im using a computer now that i will not be using in a few months. How would I get that to transfer over? Thanks,

Hi Jtomanek,
Open the Editor on your old PC and on the menu bar click Help and Deactivate or Sign out.
Thanks & Regards,
Sanjeeta

TS1424 in app purchase did not receive

I made an in app purchase & it did not go through as far as giving me what I purchased however iTunes charged my credit card. What do I do ?

If you haven't received the item then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT201304 In app purchase did not fully load

Has anyone had a problem with in app purchase not downloading completely ?

Hello hombrur
Check out the article on how to resume the download. If you are still having issues with getting your In-App Purchase, then report the issue to the iTunes Store.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.

HT4480 I cannot find my information or code that comes with new MAC boo pro. How do I find it? I did not know what all that was about and how to use it.

I purchased my new Mac Book Pro 13 inch last Fall 2011. I started using the book in March 2012. I am new users of the Mac book and apple world. How do I obtain $100 ITune credit I was sent with my mac book. It does not show up with the purchase. I did not know exactly what it was and what to do with it. Now I am getting ready to buy some applications using Itunes I could use the credit.

Try going to the APPLE in the upper left of the screen and click on it , you will get a drop down with several choices , click on about this mac and you will get a pop up with description of your Mac system , click on the more info tab and you will see a complete listing of you system.
To redeem your ITunes card
open ITunes and click on ITunes Store,if you do not have an apple id yo will need to create one, look for a tab that says redeem and click on it you will be prompted to enter the code on the back of the card , follow instructions and you should be good to go.

HT4009 in app purchase did not download

I purchased an in app item and was told there was an error and that it didn't work so I trid it again and the second time it did. I was charged for both downloads but have only received one. How do I get A refund?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

In-App purchase did not download?

I recently purchased a "bag of coins" for a game which cost me $9.99. It said it downloaded and when I was about to use my item, the coins did not appear? Basically, I didn't get my purchase. Yes, I've reported this to Apple already and yes i've closed the app and everything.
If reporting this issue is the best I can do, how long will it take Apple to reply or refund my money?
Thanks.

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

In app purchase did not download yet itunes still billed me, where can I get help?

A few days ago I did an in-app purchase. A few days later, itunes billed me for the purchase but the download on my phone never went through. How can I get itunes to credit me for the purchase since when I try to do the inapp purchase again, it said I would have to pay again. Can someone help me with this?

See:
Refunds from the App Store or iTunes - Apple Club

HT1491 My in app purchase did not complete

Made an in app purchase of "dollars" in Big Win Soccer - the payment went through iTunes and the transaction was recorded to be completed, but when my son entered the game, his "Big Bucks" was not updated to reflect the purchase. What do I do next?

Click here and ask the iTunes Store staff for assistance.
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HT4009 An In-App Purchase did not go through, yet I was still charged - how would I get reimbersed?

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