HT4009 can't complete in-app purchase

I've purchased twice in a in-app purchase and when i try to purchase more the app tells me please contact iTunes support to complete this transaction. what should I do? i have enough credit in my visa, and the in-app purchase is enabled.. by the way, the app is dragonvale

You will need to do what it says, contact iTunes support. Click the Support tab above, then the Get Started link in the Contact Apple Support area and follow the on-screen directions, making the selections as appropriate.
Regards.

Similar Messages

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    can i get in app purchase via itunes ?

    Do you mean via your computer's iTunes ? If you do then no, you can only do so within the app on your device.

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    I tried it and it worked.  It has used my itunes credit for an in-app purchase.
    It hasn’t worked for me before so I was sceptical but apple have fixed their bug and it works now within the game I used to make the purchase.
    I hope this helps!

  • HT4009 Can not make in-app purchase ! It's "Please contact itunes support to complete this transaction"

    As title, in game Heroes of Orders and Chaos !
    Plz answer me A.S.A.P

    If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • HT1918 Can not complete in app purchase after changing credit card...any ideas?

    Is there a number to call?

    Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here. I've asked the hosts to remove your email address from your post
    If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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    I understand it is from the App Store. That is part of iTunes. You still need to contact them for assistance, or you can try Express Lane, https://expresslane.apple.com/GetproductgroupList.action

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    What happens when you tru buy items in it ?
    If you are getting a message to contact iTunes support then you can do so via this page and ask them why the message is appearing (we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If it's a different problem ... ?

  • How can I use in app purchase without credit card using account balance

    How can I use in app purchase without credit card using account balance

    Hi Kaijinfromtx,
    Thanks for visiting Apple Support Communities.
    When you make an In App Purchase, the iTunes Store should use any gift balance or account credit first. You may still be asked to verify the payment information on your account before completing the purchase.
    You can find more information about iTunes Store billing in these articles:
    iTunes Store: How iTunes Store purchases are billed
    http://support.apple.com/kb/HT5582
    iTunes Store: iTunes Gift balances
    http://support.apple.com/kb/ht5035
    Best,
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    I bought an iTunes gift card to purchase certain things in my favorite app. Well when I try to buy things inside the game it does not give me the option to approve the purchase and it never shows up. I have reset the app, I have deleted the app and downloaded again, I have turned my ipod off and on, I have made sure all updates are up to date and nothing has changed. I saw a similar question like mine and the answer was that you have to have a credit card linked to your iTunes account to make in app purchases and I was thinking they were right until I talked to a few friends who cancelled their credit cards and took them off of the account and can still make in app purchases so that can't be the issues. Can someone please help me this is driving me crazy I have talked to iTunes support but they weren't much support.

    Not clear what you mean by iTunes help. You can contact iTunes support by:
    Apple - Support - iTunes - Contact Us

  • Regarding not being able to make an in-app purchase: all it says is that i can't make In-app purchases at this time.

    regarding not being able to make an in-app purchase: all it says is that i can't make In-app purchases at this time. Any suggestions? I'm new to the apple world. I just switched from an Android today.

    Contact iTunes store support for this. Go to http://www.apple.com/support/itunes/contact/ and click the blue link next to the green shopping bag. Follow the steps and send them an email explaining your issue.

  • I have 2 ipad2s on one account. can i share the apps purchased rather than having to purchase same app for each.  I am only user.

    I have 2 ipad2s on one apple/itunes account.  can i share the apps purchased rather than purchase the same apps for each ipad2
    . i am only user.

    .... And you can put them on as many iDevices as you own. There is no limit as long as you use the same Apple ID and iTunes account for all of the devices.

  • HT4009 Have PROBLEM ABOUT IN-APP PURCHASES!

    Hello,
    I can not buy in-app purchase in application name Clash of clans. My balance in Apple ID is sufficient to buy that item. Please kindly help me on this issue.
    Your help would be appreciated.
    Thanks

    mmix128 wrote:
    Hello,
    I can not buy in-app purchase in application name Clash of clans. ...
    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact
    Note:
    Some In-App Purchases require a Credit Card.

  • HT4009 infinity blade 3 in-App Purchase not working???

    Can't make in-app purchase :-( Any advice?

    Any Alert or Error message...
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    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • How can i make in-app purchases?

    How can i make in-app purchases?

    The exact mechanism depends on the app from which you wish to purchase. Consult the documentation for the app. You'll want to make sure that In-App purchases are not turned off in Settings/General/Restrictions.
    Regards.

  • HT4009 how to report in app purchase error

    My son purchased an in app purchase for £34.99 yesterday for a free game in error however when i go to "report a problem" on itunes on my pc it just open up the apple website on the itunes download page.
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