HT4009 Cancel In-App purchase monthly subscription
How can I cancel an in-app monthly messaging service that I used to subscribe to? I've deleted my account from the app, deleted the app from my phone, yet I'm still charged the monthly messaging "pro" feature, for $10/mo. I can't find ANYWHERE on apple's website on how to cancel this in-app purchase. When I deleted the app ("Scruff") from my phone, it said I needed to cancel the monthly messaging subscription from my iTunes account. I can't find out how to do this. Can anyone help with canceling this monthly subscription? Thanks.
See http://support.apple.com/kb/HT4098.
Similar Messages
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Cancellation of account and monthly subscription
Can somebody tell me how on earth I cancel my Creative Cloud single-app membership for Illustrator (one year with monthly payments). I no longer use Illustrator. It is not possible to cancel online, at least not on the Danish site. I'm told to contact customer service. There are two possibilities for contacting customer service: Telephone, but I'm not willing to pay for a call from Europe to (I assume) the West coast of the US. Or Live Chat, which despite repeated attempts yesterday and today simply does not work - I get no response, the app just times out after a minute or so.
At the moment I see only one possiblity to stop Adobe taking money from me for the rest of my life. I'll have to block my credit card and start some chargebacks. Ridiculous.
PatrickHi Rajshree!
Many thanks for your fast help with this, greatly appreciated.
Kind regards,
Patrick
Fra: Rajshree
Sendt: 23. maj 2014 18:20
Til: Patrick Brock
Emne: Cancellation of account and monthly subscription
Cancellation of account and monthly subscription
created by Rajshree <https://forums.adobe.com/people/Rajshree> in Adobe Creative Cloud - View the full discussion <https://forums.adobe.com/message/6404248#6404248> -
I purchased monthly subscription to Acrobat Pro. After I download, it asks for a serial number. I don't have one - what gives.
Hello Nelson,
Please make sure that Acrobat is updated to its latest version i.e. 11.0.07.
You can download the update from following link:
Adobe - Acrobat : For Windows
Regards,
Anoop -
TS1424 How do I cancel an app purchase?
How do I cancel an app purchase?
All purchases are considered final - you can try contacting iTunes support but they might not give you a refund or credit : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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TS1702 How can i cancel an app purchase?
How can i cancel an app purchase?
maijan56 wrote:
... or would you mind if i get apple's email address. i couldn't find it anywhere.. thanks in advance.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
HT4009 How do I cancel in apps purchasing for yearly suscription which I did intend to?
I recently downloaded TripIt. When I tried to figure out the things accidently click on a link and take me to purchase the service with no price displayed. I thought it was free. It actually did purchase one year of TripIt Pro Services for $48.95. How can I cancel this service. Is anyone done it before? I can't see any # to call hence try to use this community support service. This is my first time. Please share information if you have any.
iTunes Store: About In-App Purchases - http://support.apple.com/kb/ht4009
Apple's official policy is purchases are final. You can contact customer service and ask about a refund but there is no standard procedure.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html
You should perhaps disable features on your phone that simplify making purchases so as to make purchasing items a more focussed procedure. -
HT4009 Accidental In-App Purchase - Howto cancel ?
Hello Everyone...
my nephew was over for a visit and he started playing with my ipad. Since this is not happening regularly I didn't activate restrictions on this device. After I downloaded this game for him the password remained active. Within this period he managed to perform an In-app purchase (he cannot even read) of $99.90.
I failed to contact the app developer. I failed to get apple support (issue cannot be helped at the current moment, try again later)
Does anybody know if there is a way to cancel this purchase other than blocking the transaction on my credit card?
Help is greatly appreciated! Thanks!My 5 year old did the same thing! In the new iOS6, it automatically fills in your password. I hope someone has an answer!!
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How can I request a refund for an in app purchase? My son hit the "buy" button for a $100 purchase rather than the "cancel" button.
I am baffled as to why it did not ask him for a password. A free app requires a password, yet a $100 purchase does not?????
Please advise.First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPad. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:
http://support.apple.com/kb/HT4213
As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).
Good luck. -
Can't cancel in-app purchase.
My sister was playing around with my phone and clicked on some in-app purchase in the Dictionary app which costs $2.58. However, I have no cash in my card, thankfully but I don't want to buy it and they won't cancel the order. Because of this, I can't update or download any apps and it's really ******* me off. I tried to report a problem on the app but it's no use. Help please
You are talking to other users and we cannot help with such questions. You will need to contact the store in your country and/or contact your bank.
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HT4009 My In App Purchase is gone after updating the app!
So I Update my game App Fish with Attitude and Fashion Design World, after the update finished I went back into the games
But my progress was lost and do we're my in app purchases. I reported the problem to the app creator and all in app purchases are handled by itunes.
So I then went into my account to try and report it but the teport a problem link sends me to the homepage. At this point I'm getting frustrated because I can't
To find a proper answer or link that can help me and the other thing is that I don't want to lose my game progress and purchases. What do I Do?You will have to contact iTunes Support to get help:
https://expresslane.apple.com/Issues.action
Select the options which best apply to your issue. You will have a chance to include a written description before you submit the request. iTunes Support will get back to you via email, usually within 24 hours.
Good Luck!
Cheers,
GB -
Why hasnt my in app purchase worked?
Who do i speak to to fix this?Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer. -
HT4009 my in-app purchase has not come through what can i do
my in-app purchase has not come through what can i do
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
HT4009 unauthorized in-app purchase
I received a receipt from iTunes with 3 unauthorized charges:
Item
Seller
Type
Unit Price
Candy Crush Saga ®, Extra Moves
Report a Problem
King.com Limited
In-App Purchase
$0.99
Candy Crush Saga ®, Extra Moves
Report a Problem
King.com Limited
In-App Purchase
$0.99
Candy Crush Saga ®, Extra Moves
Report a Problem
King.com Limited
In-App Purchase
$0.99
Subtotal:
$2.97
Tax:
$0.00
Order Total:
$2.97
Please retain for your records.
Please See Below For Terms And Conditions Pertaining To This Order.
Apple Inc.
You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/support/itunes/store/
I did not click on anything requesting extra moves. I have done so in the past, and paid as expected.
These charges are bogus. Can anyone tell me what to do? Clicking on the link "Report a Problem" doesn't seem to lead me to anything in which I can report the problem!Do you have that app and does anybody else have access to your phone to play it ? You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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HT4009 The in app purchase cannot be purchased
When I am on an app, and I make a in app purchase, it says it couldn't make the purchase and to visit itunes support for help. I have credit on my account.
Click here and request assistance.
(85860) -
HT4009 20$ in app purchase never received?
In app purchase paid but never received? No answer from G5 Entertainment or iTunes either, 20$ paid for absolutely nothing, how can I request a refund? I have written two emails to iTunes as well as an email to G5, what a scam!
Trtls88 wrote:
Thanks for that link!
You're Welcome.
Trtls88 wrote:
I hope this works, I will return to give you a check mark as soon as they answer.
You should hear from them within 24 hours.
Good Luck.
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