HT4009 cannot pay for extras in a game

Hello there! I'm playing a Cindy crash game on iPhone. Whenever I'm trying to buy extra moves or a new episode it says that the purchase is failed and no money was removed from my account. I do not know why. I have recently changed my pay details and since then I'm having problems with these purchases. Before that, I was always asked to enter Apple ID password to buy but now it goes straight to buying and always ends up with failure. I tried buying other things and all was fine so I'm sure that the problem is not with pay details. Thank you for your help!

Contact iTunes support at the link below.
https://ssl.apple.com/emea/support/itunes/contact.html

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