HT4009 Charged for in app purchase I haven't received

I purchased an item in-app but never received it. When I try to report a problem, I always get the same error. Cannot connect to iTunes. Any ideas? Thank you in advance.

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

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HT4009 refund for in-app purchases made by minor

how do I submit for a refund for in-app purchases made by a minor?

Click here and ask the iTunes Store staff for a refund.
(103881)

HT4009 How can I find out what I have been charged for (in app purchases)

I am being charged for something from apple i store but I can't find out what for. Any suggestions where I can find a list of what's been purchased?

Hey Dafydd182,
Thanks for the question. Yes, when you access iTunes on a computer you can view your purchase history and order numbers. The following resource should guide you through that process:
iTunes Store: See your purchase history and web order numbers
http://support.apple.com/kb/ht2727
Additionally, if you find a purchase that you believe may be incorrect or would like to speak to someone about it, the following resource outlines how to report an issue:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
1. Find the email receipt for your purchase.
2. Click Report a Problem under the app that is having the issue.
3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
4. Click Report a Problem next to the item you are having an issue with.
5. From the Choose Problem dropdown menu, choose the appropriate issue.
6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
7. Click Submit to have your issue reviewed.
If you are in the U.S. you can also access this tool online:
http://reportaproblem.apple.com
Thanks,
Matt M.

Charged for slotomania in app purchase, but haven't received. How do I resolve?

I would appreciate advise resolving issue where I purchased from slotomania (I believe it's called an in app purchase), it was not the first Tim to do so on my iPad, but it kept saying it might take a few minutes. The purchase / coins never came through, but my credit card was charged. Even though they say to contact Apple for such things I did email them, but received no response of course. I believe my husband also emailed Apple support. Any thoughts on how to resolve this? I'm talking about $99.00 or I would chalk it up to lessons learned, but I think it's significant. Thanks.

Hi CarrieLea,
Contact iTunes Support using this link. If you follow the prompts, you will end up on a page where you can schedule a phone call:
iTunes Support WorldWide
Best of luck,
GB

HT4009 Over charge for in-apps purchase

Hi,
I did a single in-apps purchased and I was charged 6 times, only managed to get back one refund.
How to I proceed from here?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

TS1702 Triple charged for in-App purchase...

I did an in-App purchase last night (for jewels in The Tribez). My card's date had just expired, so itunes asked me to enter the new expiry date and security number. A bit of a fiddle, with several requests for the password, but eventually done, and one lot of 'jewels' credited. But today I see I have been charged 3 times - three lots of the same purchase! I cannot see how to request a refund - the Help only seems to cover functional problems and not cover what happens when wrongly charged by iTunes. How can I get reimbursed? Can anyone help point me in the right direction. The total loss is under £10.00, but it shouldn't happen, and if ITunes can take £10 then what's to stop it taking £100? Any help appreciated. Rob

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

HT4009 refund for in app purchases

My 75 year old mother let my 4 year old great nephew by $150 dollars in "in app purchases", how do I get her a refund?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT4009 Refund for In-App Purchases made by a minor

I received an email that said i could request a refund for any purchases that were made by a minor on my account with out my authority and when i click on the link I am not able to find the form. This is real email becuase i would like to file a refund request if this is true.
Sincerely,
Freda

To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT4009 Apple charged me £20.99 for in-app purchase for an app I just bought an hour ago while I did not bought any in-app purchase. How could I make claim and refund this money?

Apple charged me £20.99 for in-app purchase for an app I just bought an hour ago while I did not bought any in-app purchase. How could I make claim and refund this money?

If you didn't make an in-app purchase within the app then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
You may also want to turn off in-app purchases via Settings > General > Restrictions > In-App Purchases 'off'

HT4009 I was charged for an app that I did not purchase / did not intend to purchase. It is very expensive and I need to have the funds refunded.

I was charged for an app that I did not purchase / did not intend to purchase. It is very expensive and need to have a refund!

http://www.apple.com/support/contact/

HT4009 request refund for in-app purchase

Hello,
I've been going around and around trying to find how to submit a request for refund of an in-app purchase that I never received.
I click on "report a problem" yet, no options to report a problem are available, just a huge list of FAQs and other articles on policies etc.
If someone can direct me where or how to actually submit the request, I would be grateful for that.
But, I'll submit my request here anyhow.
I was emailed a Receipt for the Purchase by iTunes. Upon seeing the receipt I was surprised, because when I attempted to make the in-app purchase it did not complete, and i did not receive the product I was trying to purchase. Although, I am apparently being charge for it. I pasted a copy of the receipt below.
So, my request is either a refund or credit toward my next iTunes purchase.
Thank you.
Deborah
iTunes user ID:
COPY OF EMAILED RECEIPT OF PURCHASE:
Billed To:
xxxxxxxxxxxxxxxxxxx
   Oakland, CA 94610-2730
USA
Order Number: MG******DG
Receipt Date: 05/02/12
Order Total: $4.99
Billed To: Visa .... 9018
Item
Seller
Type
Unit Price
Virtual City Playground, 55 Invest Points
     Report a Problem
G5 Entertainment
In-App Purchase
$4.99
Subtotal:
$4.99
Tax:
$0.00
Order Total:
$4.99
Please retain for your records.
Please See Below For Terms And Conditions Pertaining To This Order.
Apple Inc.
You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/support/itunes/store/
Apple ID Summary •   Purchase History
Apple respects your privacy.
Information regarding your personal information can be viewed at http://www.apple.com/legal/privacy/
Copyright © 2011 Apple Inc. All rights reserved
<Personal Information Edited by Host>

How the **** do you contact Apple re refunding money taken out of my bank account for failed Bejewelled inapp purchases that said error made me sign into itunes account, update my security number for credit card and still didnt download????? Going round and roundin circles trying to report a problem with it
how were you able to do it

HT3702 I was mistakingly charged twice for an app purchase. How do I fix this?

I was mistakingly charged twice for an app purchase. How do I fix this?

Hello there, jm1992.
This Knowledge Base article provides the information you need to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Being charged twice for in app purchases with MY SINGING MONSTERS

this has gone on long enough and I'm sick and tired of hearing the same talk over and over again .
For some ungodly reason twice now I've been charged randomly for in app purchases that I have only purchased once ,I have made the purchase using a gift credit but have also been charged to my card which has declined the purchase ,I have contacted support and they say send an email with the details ,I've sent 4 emails and after many weeks am still yet to receive a call back ,the issue with the overcharge means my icloud account has been rendered unusable ,even previous purchases I have made cannot be restored aswell because my sons ipad is linked to my account his has been stuffed up too ,we can't even update our apps and to restore this I could make the payment ,out of principal I refuse to do so .
This overcharge problem has happened twice now ,the first time they said it was a system glitch and they credited my account ,problem solved ,but this time round after completing the instructions I was informed to do I'm still waiting for a fix
Ready to throw my iPad at the wall and go android
Regards Henshooten

We're not Apple, we're just other users like you who can possibly provide advice.
Was this an audiobook or was it an iBook? Audiobooks can only be downloaded once per payment. You can avoid multiple payments by transferring the files while syncing.
If it was an iBook it should have warned you about making a second payment. There are specific steps to downloading past purchases.
Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the iTunes Store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.
Apple's sales policy is all purchases are final. You can try asking if they will refund but the decision is up to them. iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

HT4009 Charged for in app purchase I haven't received

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