HT4009 Didn't receive my in app purchase. How do I get it.

Paid for an in app purchase but I didn't get it. Any ideas.

Does the app have an IAP download option, and/or is there any help on the developer's website ?
If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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    I made an In-app purchase with Rock the Vegas on Sat. 8/18/2012 for gold coins in the game.  I did not receive them.  I have wrote to the company and they say they do not have a record of the purchase.  I sent them the confirmation email from itunes, yet they still don't show the purchase and they asked me to contact itunes.  I have searched and cannot find a way to rectify my problem.  Can you help, please.

    The necessary links/menus you need to navigate to after clicking the Report a Problem link can be a little tricky to find. See
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  • I have accidently made an in app purchase how do i get refund

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  • HT4009 I didn't receive my in app purchase of extra stars, but I have been charged for it!

    Using the Egg vs Chicken app yesterday I tried to purchased a bucket of stars in the app for $15.99, however, the stars didn't appear but I have been charged for them, twice! How do I go about getting a refund or getting the stars?

    Does the app have an IAP download option, and/or is there any help on the developer's website ?
    If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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    I have the same issue with buying donuts from The Simpsons: Tapped out. It timed out when I made the purchase so I tried again and the same thing happened.
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  • Didn't receive receipt after app purchase.

    I bought Whatsapp on my iphone 3GS today. But I haven't received a receipt yet. But when I bought a paid application before, I received a receipt with all the details (order Id, receipt date, order total, billed to, item, seller, type, unit price, subtotal, tax, order total). I only received an email saying "Your apple id was just used to purchase Whatsapp Messenger from the App Store on a computer or device that had not been previously been associated with that apple Id. You may also be receiving this email if you reset your password since your last purchase". Please reply ASAP. Thank You.

    Does the app have an IAP download option, and/or is there any help on the developer's website ?
    If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS1424 i've been charged twice for an in-app purchase, how do i get this resolved?

    my son downloaded a game from the app store and as the password wasn't required for 15 minutes he was able to purchase gold coins without my knowledge. However i have now been charged again but nothing else has been purchased. i tried to call apple for support but the ivr keeps telling me to go online and will not put me through to an advisor. please help

    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html
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    Apparently my 6yo must have hit OK in the middle of a game to spend $50 on more coins. Is there a way to get a refund? Or a way to prevent this from happening in the future?

    You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:
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    If you didn't receive your in-app purchase, you should first try contacting the developer of that app to troubleshoot the issue, before requesting a refund. You can contact Electronic Arts support here:
    https://help.ea.com/contact-us?product=monopoly-hotels

  • HT203167 I did not receive my in-app purchase in Monopoly Hotels.

    How do I get refunded for an in-app purchase I didn't receive?

    If you didn't receive your in-app purchase, you should first try contacting the developer of that app to troubleshoot the issue, before requesting a refund. You can contact Electronic Arts support here:
    https://help.ea.com/contact-us?product=monopoly-hotels

  • Hi, I by accident bought a book in the IStore, but I could stop the download. So I didn´t receive the book yet. How can I cancel the purchase? I don´t want this book and so I don´t want to pay for it.

    Hi,
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    Hello cocoonfire,
    The best thing to do would be to contact iTunes Store support directly to see what can be done.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
    Find the email receipt for your purchase.
    Click Report a Problem under the app that is having the issue.
    When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    Click Report a Problem next to the item you are having an issue with.
    From the Choose Problem dropdown menu, choose the appropriate issue.
    Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    Click Submit to have your issue reviewed.
    Regards,
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