HT4009 Didn't receive my in app purchase. How do I get it.
Paid for an in app purchase but I didn't get it. Any ideas.
Does the app have an IAP download option, and/or is there any help on the developer's website ?
If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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I made an In-app purchase with Rock the Vegas on Sat. 8/18/2012 for gold coins in the game. I did not receive them. I have wrote to the company and they say they do not have a record of the purchase. I sent them the confirmation email from itunes, yet they still don't show the purchase and they asked me to contact itunes. I have searched and cannot find a way to rectify my problem. Can you help, please.
The necessary links/menus you need to navigate to after clicking the Report a Problem link can be a little tricky to find. See
Refunds from the App Store or iTunes Store
Hope it works out for you (: -
HT201303 I recenctly purchased an expencive in app purchase how do i get a refund
I recenctly purchased an expencive in app purchase how do i get a refund.
All purchases are considered final, but you can try contacting iTunes support and see if they will give you a refund or credit : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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I have accidently made an in app purchase how do i get refund
i have accidently made an in app purchase how do i get refund
If you mean you purchased it by mistake... you can try and get a refund...
Contact iTunes Store Customer Service:
Apple - Support - iTunes Store - Contact Us
But it is stated that all Sales are Final... -
Didn't receive my In-app purchases
Hey, I just purchased two in-app purchases and I didn't receive them.
I purchased two $0.99 100,000$ for Galaxy on fire 2 and I didn't receive them...
Any Help?Contact iTunes.
Apple - Support - iTunes - Contact Us -
I have already tried to contact the support center for the app/game where I tried to make a purchase (Zynga), but I'm not sure how I should go about contacting iTunes about this issue. Will iTunes even be able to do anything about it? I tried to make an In-App purchase on May 19/12, but received several error messages as I was attempting to make the purchase. As a result, I did not receive the game tokens I was trying to purchase, but I was billed for 4 transactions. I received receipts from iTunes detailing my purchases, even though none of the purchases actually resulted in me receiving any game tokens. Any advice on how to proceed?
Thanks!
AngelaContact iTunes support, they will fix things:
http://www.apple.com/support/itunes/ -
HT204088 I have been charged twice for an in app purchase, how do i get a refund?
I made a purchase in an app (Paradise Cove Game), I only received 1 bundle but have been charged twice. Can anyone tell me how I can get a refund? Thanks
You can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Using the Egg vs Chicken app yesterday I tried to purchased a bucket of stars in the app for $15.99, however, the stars didn't appear but I have been charged for them, twice! How do I go about getting a refund or getting the stars?
Does the app have an IAP download option, and/or is there any help on the developer's website ?
If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
HT4009 i never received an in app purchase
I purchased 14.99 stack of gold bars in the monopoly hotels app , but i never received them .
I have the same issue with buying donuts from The Simpsons: Tapped out. It timed out when I made the purchase so I tried again and the same thing happened.
Later that evening I receive two invoices for the purchases, $10.49 each. I tried all the troubleshooting items on the site here and they still didn't appear. I've contacted the game vendor as the Apple site says and the vendor, EA, are telling me to follow the same process and to contact Apple if I have any problems!
Where does one contact Apple about it? There's no problem submission on this lousy "support" site, instead they make the customers talk to each other about the issues. As this site points out, in app currencies are not transferrable so unless another Apple customer is going to give me $20.98, I don't see how other customer's can assist.
EA is asking me for a litany of details about my device and quite frankly I don't feel as though I should be doing any of this. I don't see why EA and Apple can't sort it out amongst themselves to either refund my money or give me what I've paid for instead of passing the buck on to each other. -
Didn't receive receipt after app purchase.
I bought Whatsapp on my iphone 3GS today. But I haven't received a receipt yet. But when I bought a paid application before, I received a receipt with all the details (order Id, receipt date, order total, billed to, item, seller, type, unit price, subtotal, tax, order total). I only received an email saying "Your apple id was just used to purchase Whatsapp Messenger from the App Store on a computer or device that had not been previously been associated with that apple Id. You may also be receiving this email if you reset your password since your last purchase". Please reply ASAP. Thank You.
Does the app have an IAP download option, and/or is there any help on the developer's website ?
If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
TS1424 i've been charged twice for an in-app purchase, how do i get this resolved?
my son downloaded a game from the app store and as the password wasn't required for 15 minutes he was able to purchase gold coins without my knowledge. However i have now been charged again but nothing else has been purchased. i tried to call apple for support but the ivr keeps telling me to go online and will not put me through to an advisor. please help
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html
You can change the passcode to IMMEDIATELY. -
6yo bought a $50 in app purchase, how do I get a refund?
Apparently my 6yo must have hit OK in the middle of a game to spend $50 on more coins. Is there a way to get a refund? Or a way to prevent this from happening in the future?
You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:
http://support.apple.com/kb/HT4213
As to a refund, as James said that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask. They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).
Good luck. -
I did not receive my in-app purchase
Hello,
Before you read, I apologize if this is in the wrong category.
About 2 days ago I purchased gold in "Temple Run 2" for $4.99(in-app purchase). I didn't get the gold, and it charged my iTunes account. I got the receipt. I made the purchase on 3G, maybe it lagged out but still charged me.
Is there any way to get my gold or my $4.99 back? I don't want to make a huge deal about $4.99, though.
Thanks,
brad98gIf you didn't receive your in-app purchase, you should first try contacting the developer of that app to troubleshoot the issue, before requesting a refund. You can contact Electronic Arts support here:
https://help.ea.com/contact-us?product=monopoly-hotels -
HT203167 I did not receive my in-app purchase in Monopoly Hotels.
How do I get refunded for an in-app purchase I didn't receive?
If you didn't receive your in-app purchase, you should first try contacting the developer of that app to troubleshoot the issue, before requesting a refund. You can contact Electronic Arts support here:
https://help.ea.com/contact-us?product=monopoly-hotels -
Hi,
I by accident bought a book in the IStore, but I stopped the download.
So I didn´t receive the book yet.
How can I cancel/reverse/countermand/recind the purchase?
I don´t want this book and so I don´t want it and so I don´t want to pay for it.
ThanksHello cocoonfire,
The best thing to do would be to contact iTunes Store support directly to see what can be done.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Regards,
Sterling
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