HT4009 Does anyone know how to get a refund for an iPad app purchase?
Does anyone know how to get a refund for an iPad app purchase?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom
Similar Messages
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HT3702 Does anyone know how to get a refund for an app that is no longer required.
I have downloaded apps that I no longer require, does anyone know how I can get a refund. I would greatly appreciate any assistance.
Apple considers all sales to be final. There are no refunds. Especially no refund just because you think that you don't need to use the app anymore.
When you don't need your vacuum cleaner any more because you have a new one, does Walmart let you bring the old on back for a refund? -
mpeg4s I create and upload to Internet play fine on Mac and PCs, but not on iPad or iPhone. Does anyone know how to get them to play on iPads/iPhones?
You have to make sure they are fully compatible with iPad
Video formats supported:
H.264 video up to 1080p, 30 frames per second, High Profile level 4.1 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats;
MPEG-4 video up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats;
Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format -
I purchased an iBook and the text is garbled. Does anyone know how to get a refund?
Does anyone have troubleshooting tips or an idea how to get a refund?
Thanks!A few things that you could try if you haven't already done so :
deleting the book and re-downloading it - ibook purchases can be re-downloaded for free : http://support.apple.com/kb/HT2519
closing the iBooks app completely and seeing if the book looks ok when you re-open the iBooks and that book : from the home screen (i.e. not with iBooks 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the iBooks app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
deleting the iBooks app itself and re-downlading it and all your books - you may want to copy all your books to your computer first via File > Transfer Purchases and/or checking that they are still available for re-download
if none of the above work then use 'report a purchase problem' : http://support.apple.com/kb/HT1933 -
Does anyone know how to get a ERD for PS 8.0?
I am looking for a soft copy of an Entity Relationship Diagram for PS 8.0. Does some one know how to get one?
ERDs can be requested for specific modules by creating a service request on My Oracle Support (Metalink3).
Sameer. -
I lost my old iphone and have a new 5s.. i need to sync to itunes. i had to donwload manually via tools but i didnt download all four files. now when i plug my phone into itunes it says there is an error bc i didnt download all the files. so when i go into itunes now and check for updates it says its up to date. the problem is with the phone support file i didnt download.
Does anyone know how to get back to the pop up that has the music player update and itunes update bc this is the only place i have seen "tools" to be able to manually update all four files....
***IF i completely uninstall itunes and reinstall will it still have all my songs, photos, apps etc... bc i need to sync my new phone to get all my stuff backthis is a follow up from the profane post earlier....
i have done this twice in two other posts..
here is my problem.. i started off trying to update itunes, it failed twice and said i needed to install manually via tools.
the only place to get to tools is the pop up box that appears when you click check for updates.. if there is an available update then the pop up shows up with the quick time and itunes files to download. so i finally figured that out. i clicked on tools and manual update, four files were saved to a file. Apple mobile device support, another one similar, itunes, and another one i cant remember. I only downloaded the itunes file seeing as though thats all i needed to accomplish in the first place.
so then i restarted my computer bc you need to reboot and then reopen itunes for update to take effect. once i have itunes back open i plugged in my new 5s which i am trying to sync to my computer to get all my stuff back bc i lost my previous phone over the weekend.. once i plugged the phone in an error stating i needed to unistall the apple mobile device support and itunes and then reinstall. well i dont know where those files were originally stored on my computer AND since my itunes was updated, just not the other 3 associated files, when i click check for updates it says its up to date and then pop up containing the quick time and itunes does not pop up thus i cant get back to the tools tab to manually save the 4 files again.
so i was just going to uninstall itunes all together and then i thought well what happens if it erases all my photos apps songs etc... which would defeat the whole purpose in the first place of me trying to sync my new phone to get all my stuff back.
so i literally have no idea what to do at this point.. if you have read this you are probably just as confused as me... -
does anyone know how to get my google page back when I open safari??.... it is gone and I get a full page of 'top sites' instead... it is so frustrating! appreciate the help if anyone knows!
Safari preferences / General tab
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DOES ANYONE KNOW HOW TO GET PASSED MY PASSWORD LOGIN on a mac pro? I FORGOT IT. (yosemite 10.10.1)
DOES ANYONE KNOW HOW TO GET PASSED MY PASSWORD LOGIN on a mac pro? I FORGOT IT. (yosemite 10.10.1)
User Tip: Reset the user password in OS X Lion, Mountain Lion, Mavericks and Yosemite
Posting in CAPS LOCK Is often seen as screaming and is not appreciated. It's also very hard to read. -
The user profile my appleTV was synced on my computer to no longer works (corrupt). My Apple TV is still synced to that profile and all of my recent purchases are going to that username. Does anyone know how to get all of the purchased items back and to the new user (same computer)? I created a new user on my computer and moved the itunes folder to the desktop but never changed the path to which the apple synced to. Now I can only see old items I purchased before the user profile went bad. PLease help!
Welcome to the Apple Community.
Changing the library the Apple TV is synced with will delete all synced content from the Apple TV, but it won't delete purchased content.
You should be able to change the library, resync any content you want and transfer your purchases back to the new library. -
Does anyone know how to get a hold of someone in charge of QA
Customer support is dire! I have spent long hours dealing with costumers service <whose only modes of help are sending me out to buy something new or provide me with a hyperlink to help page that was two clicks away anyway> Between thier lack of knowledge and SARCASTIC JABS it's amazing that I have retained my sanity. I won't go into details but I'll catch you up. 4 sessions in live chat with LOOOONG delay in between responses and I can not make recovery disc, my phono jack does not function properly, my system can not communicate MTP <you know, what you use to fill your ipod, and I kid you not there is a fan LITERALLY RATTLING AROUND inside my 2 month old notebook. So what do I do? I exhaustively seach for away to get a hold of customer service, and all I can find are blogs about how HP costumer service sucks. Bear in mind that I did not put suck into my search engine. I put "HP QA and HP customer service" into google and what returned was BLOGS ABOUT HOW HP CUSTOMER SERVICE SUCKS. Those were the most relevant results in google. So I finally come to this forum and find a thread about..........you guessed it hp customer service sucking.....but oh no an HP moderator locked it down and provided a link to the page where one can obtain the very customer service that has been deemed insufficient by the very COMMUNITY that it is supposed to support. WE PAYED YOU PEOPLE! YOU ARE HERE FOR US NOT WE FOR YOU.
Does anyone know how to get a hold of someone in charge of QA
I will eventually shake the correct bush and flush someone out and I will share my information.......any advice COMMUNITY?Hi zach317,
Thank you for visiting the HP Support Forums. As stated in the thread you have cited, the purpose of this forum is to give feedback or make suggestions on ways to improve the forums. Should you have feedback on other issues, please contact HP directly using this link. This is a user-to-user forum, so you'll have to use this link for direct assistance from HP.
Many members of the community are extremely knowledgable. If you're having an issue you believe the other users in the community may be able to assist you with, please feel free to find the appropriate forum and post your question there.
Should you have any further questions or concerns, you can send a Private Message to me or another moderator or admin at any time.
Thank you!
Message Edited by SandyD on 11-22-2008 03:03 AM
Clicking the "Kudos star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
Rules of Participation -
I have lost sound on my iPad in apps unless I use headphones ,does anyone know how to get sound back without them .I have used the mute volume on the bar at bottom of screen and the slider volume control there only shows when headphones are plugged in !
I also tried resetting settings all to no avail ...I looked up some advice and watched utube video advice on how to fix without success..
The volume control button on side does not work ,I got the iPad last August and wonder if it is a fault that means I must return it for replacement from where it was purchased ?The Retrospect you used way back when is no longer around. The company was sold and that company produced a new version of Retrospect - Retrospect 8.x
So, as you've been told, you would have to be running a Tiger system with an old version of Retrospect software (5.x or 6.x - you would need to know) assuming you can find the software.
As best I can remember you cannot extract files from a Retrospect backup except using the software since Retrospect did not normally make a file by file backup rather it created an archive of the files in the backup. I'm assuming that the EMC/Retrospect people have told you that old Retrospect backups are not accessible by Retrospect 8.x? -
Facebook like button is not working, I have used the muse widget and created code from facebook. Does anyone know how to get this to work?
Hi connally25,
Below is a link to a video tutorial on how to add a Facebook Log button, please check if you have followed the same steps to add the video.
http://tv.adobe.com/watch/learn-adobe-muse-cc/adding-a-facebook-like-button/
If you have followed the steps correctly and the button still does not work; here is a link to a forum thread which might help solving the issue:
Facebook Follow Widget not working
Regards
Sonam -
My i-pad 2 keyboard will not pop up with trying to sign into a web site or Facebook.. Does anyone know how to get it to come up?
Make sure you click in the text box for username and password to bring up the keyboard.
Try powering off your iPad by holding the power button and sliding the red slider when it appears, or try resetting your iPad by holding the power and home buttons together until the apple logo appears.
I would also highly recommend an app for facebook, it's called MyPad. -
Please help! We got a used Mac Mini and we don't have the former owner's password, so we can't install anything like flash player. Does anyone know how to get around this? I don't know how to wipe the hard drive, and the support online doesn't seem to work.
As posted previously:
Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
If installing Leopard the process is similar in some respects. If you wish to begin anew then after selecting the target disk click on the Options button and select the Erase and Install option then click on the OK button. To install over an existing system do the following:
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update. -
HT204406 "Error 4001 with iTunes Match" does anyone know how to get rid of it?
When trying to setup Match with Itunes I get error message 4001. Does anyone know how to get rid of this? I am on the most current version of Mountain Lion and I have upgraded to the latest version of iTunes. Error message occurs every time I try to setup match.
Yep! I got the same thing. (and the failure to launch full screen mentioned elsewhere).
Please let me know if you find a way to sort this out.
Ta!
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