HT4009 Garmin Street View in app purchase
Trying to add the vehicle display integration for garmin street view and it keeps saying purchase could not be completed to contact itunes support. Don't know why?
Hi SkrappyP,
Thanks for visiting Apple Support Communities.
If you are not able to make In App Purchases, you may want to verify the payment information associated with your iTunes Store account. You can check that the zip/postal code is entered correctly as well as the security (CVV) code, if necessary.
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/ts1646
Next, you can contact iTunes Store support using this link:
Get help
If you need help changing your payment information, contact iTunes Store support.
Best Regards,
Jeremy
Similar Messages
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HT204088 How to view in-app purchases
Is there a way to view in-app purchases?
iTunes only shows music and movie purchases.All purchases are considered final, but you can try contacting iTunes support explain what happended and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
To try and stop it happening again, on your iPhone you can set Settings > General > Restrictions > Require Password to 'immediately' (the default is a 15 minute period during which it doesn't need to be re-entered), and you can also turn off in-app purchases via the Restrictions screen. -
I Just received a receipt from the App Store. It was for opening one section of a game when I had already bought the full game. I went to the bottom to check on my purchases. It took me to the App Store for view history. I entered my Apple ID and then it switched me to ITune which doesn't work on my iPad! And yet it showed activity in ITunes. A few months ago I had a purchase show up that I didn't make. I contacted the developers because I love their new products so much and wanted to see if it might be a bug in their system because the confusion was within their games only. I would REALLY like to view my APP STORE history but it only lets me get to the part where you can open the apps that are showing. Is their a way to view my full APP history, with dates, money spent etc? I would love to know how to get there. Thank you, Diane Maya
Pay attention to the numerous posts on this tonight.....try again tomorrow.
GB -
HT4009 request refund for in-app purchase
Hello,
I've been going around and around trying to find how to submit a request for refund of an in-app purchase that I never received.
I click on "report a problem" yet, no options to report a problem are available, just a huge list of FAQs and other articles on policies etc.
If someone can direct me where or how to actually submit the request, I would be grateful for that.
But, I'll submit my request here anyhow.
I was emailed a Receipt for the Purchase by iTunes. Upon seeing the receipt I was surprised, because when I attempted to make the in-app purchase it did not complete, and i did not receive the product I was trying to purchase. Although, I am apparently being charge for it. I pasted a copy of the receipt below.
So, my request is either a refund or credit toward my next iTunes purchase.
Thank you.
Deborah
iTunes user ID:
COPY OF EMAILED RECEIPT OF PURCHASE:
Billed To:
xxxxxxxxxxxxxxxxxxx
Oakland, CA 94610-2730
USA
Order Number: MG******DG
Receipt Date: 05/02/12
Order Total: $4.99
Billed To: Visa .... 9018
Item
Seller
Type
Unit Price
Virtual City Playground, 55 Invest Points
Report a Problem
G5 Entertainment
In-App Purchase
$4.99
Subtotal:
$4.99
Tax:
$0.00
Order Total:
$4.99
Please retain for your records.
Please See Below For Terms And Conditions Pertaining To This Order.
Apple Inc.
You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/support/itunes/store/
Apple ID Summary • Purchase History
Apple respects your privacy.
Information regarding your personal information can be viewed at http://www.apple.com/legal/privacy/
Copyright © 2011 Apple Inc. All rights reserved
<Personal Information Edited by Host>How the **** do you contact Apple re refunding money taken out of my bank account for failed Bejewelled inapp purchases that said error made me sign into itunes account, update my security number for credit card and still didnt download????? Going round and roundin circles trying to report a problem with it
how were you able to do it -
How do I view a list of all my iPad app purchases INCLUDING prices? I believe I've had money taken from my bank twice for the same app. I'm really frustrated trying to find an answer to this. It seems I can only view the purchased apps without any indication of costs incurred.
Sign into your Apple account in iTune (computer) and have a look at your Purchase History.
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Where can I view in-app purchase history?
Hi! Where can I view my in-app purchase history? Will it be shown together with my iTunes purchase history? Just wondering because I might have accidentally purchased something from within an app and I'd like to know for sure.
Thanks!Log into your account in iTunes then go to purchases and look through your purchase history.
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HT2729 How to view In App purchases
Want to know how i can find a list of all In Game Purchases made from my Game App on my IPod
You can view the last 90 days purchases on your account (and optionally contact iTunes Support if you have a problem with one of them) via http://reportaproblem.apple.com - that should let you see your in-app purchases, as well as other purchases (apps, music etc).
(You can only view your account's full purchase history via the Store > View Account menu option on a computer's iTunes.) -
I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?
Hi Dave_warr,
I would suggest restarting the iPad and see if the download resumes.
iTunes: How to resume interrupted iTunes Store downloads
Resuming downloads from an iOS device
From the Home screen, tap the iTunes icon.
For iPhone/iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password.
Click the "OK" button.
Click the Resume or Resume All button to start the download.
If you don't see the application to download it, then follow these troubleshooting steps:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If the app does not appear in your list of purchases, then contact the iTunes Store for help:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
I hope this information helps ....
Have a great day!
- Judy -
I attempted to purchase gems as an in app purchase in Clash of Clans. After entering my password I got a pop up saying the purchase could not be completed & telling me to go to the support page. My settings allow in app purchases. Why am I unable to make in app purchases?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I made an In-app purchase of WORDsearch Bible, Thompson Chain Reference Library on March 18, 2013. I tried to download the purchased item on my iPad2 but was unsuccessful even though my account with iTunes stores was debited almost immediately I completed the purchase. What can I do to retrieve or download the item I purchased?
Suzie
I sympathise with you.
We are fellow users here, you must contact Apple or your credit card company to try to resolve this.
In your email invoice for the £69.99 there may be a Report a Problem link, but I've found they don't work as well as they used to.
Try:
https://expresslane.apple.com/
Did you buy anything (free or otherwise) just before your son got hold of the iPad?
I've always found that if you've entered your password to purchase or update in the last 5-10 mins that you don't get asked for it again - I think this should be optional for app store purchases but definitely for in-app purchases if they allow kids to rack up extortionate costs.
I hope Apple can do the right thing for you.
£69.99 is a ridiculous in-app purchase cost. Do you know what the app was?
AC -
HT4009 What if an In-App purchase never downloaded to begin with?
I made an In-App purchase a few days ago and have been trying to contact the company to at least Talk to a representative and figure out what went wrong, but they have been in general, unhelpful, and haven't responded. The only email I've recieved simply confirmed that I sent in an email. Any ideas on what I should do?
Contact support for assistance.
http://www.apple.com/support/itunes/ -
HT4009 Having Trouble with in-app purchases for Deepworld
For some reason, my computer won't let me do an In-App Purchase in the game Deepworld. I have no idea what I'm doing wrong. Can anyone help me fix this?
I'm having the exact same problem. Unfortunately, I can't tell you what is causing it, but I can tell you what it isn't(at least in my case). I made an in app purchase yesterday using a MasterCard I had linked to my account with no problems. This morning, my card from my new bank came in so I switched it over(American Express), and all of a sudden can't make IAP. I thought maybe there was an issue with the card, so I tried it out on a .99 app, and it worked no problem. So I got with tech support and they had me reset all of my phone settings -_-, then my network settings. No change. I tried restarting the phone obviously, closing the App and trying again, no luck. They suggested I call my bank and make sure the address I had on file for the card matched what I supplied for my Apple account, and that didn't fix it either. I tried IAP on two different apps and it was the same, could not connect to App Store error. I'm still trying to figure it out, and I'm sorry I can't be of more help, but I hope I at least save you some trouble of trying these things. If I find anything out I'll let you know.
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HT4009 Can you buy in-app purchases with itunes giftcard money?
I want to buy an in-app purchase and I have a $10 gift certificate in my account. If I buy an in-app purchase, will it be deducted from the gift card total?
I tried it and it worked. It has used my itunes credit for an in-app purchase.
It hasn’t worked for me before so I was sceptical but apple have fixed their bug and it works now within the game I used to make the purchase.
I hope this helps! -
HT4009 Over charge for in-apps purchase
Hi,
I did a single in-apps purchased and I was charged 6 times, only managed to get back one refund.
How to I proceed from here?Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
HT4009 Have PROBLEM ABOUT IN-APP PURCHASES!
Hello,
I can not buy in-app purchase in application name Clash of clans. My balance in Apple ID is sufficient to buy that item. Please kindly help me on this issue.
Your help would be appreciated.
Thanksmmix128 wrote:
Hello,
I can not buy in-app purchase in application name Clash of clans. ...
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note:
Some In-App Purchases require a Credit Card.
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