HT4009 Getting charged twice for one purchase

I bought an App for $4.99, and was charged for it twice.  How do I get a refund for the second time I was charged?

Click the Report a Problem link in your email receipt.

Similar Messages

  • I'm being charged TWICE for one purchase, how can I get my money back for that second charge?

    I bought an album and two songs which added up to about $13 and I went to check my credit card account and saw that itunes is charging me twice for that same thing along with an extra $1 for something else. One of the transactions is on 11/05/11 while the other one is on 11/07/11 and I only bought the album and songs once and I haven't bought anything else since then. I emailed them about it and they think it's an unauthorized purchase when it isn't I know that I bought the songs but they're charging me twice for that one thing. I've called them and they all said that I have to go to the customer services and that's didn't help so what do I do to get my money back?
    This also happened before where they charged me twice but it was just 2 bucks so it was a big deal but this time it's almost $14 and I want that money back.

    Here's a link to a procedure:
    http://www.ehow.com/how_5590751_refund-itunes.html

  • How do you make sure you weren't charged twice for one purchase?

    I downloaded an album and it's showing in my library twice. Was I charged twice?

    Look at your purchase history and see.

  • HT3702 i was charged twice for one purchase? who do i need to contact to get this resolved?

    can anyone help me out?

    You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT201303 Did we get charge twice for the same movie? pre order one twice by mistake

    Did we get charge twice for the same movie?  pre order one twice by mistake, what can I do to avoid double charge?

    Hello bruistopher,
    I can’t wait to get my hands on a iPhone 6 for myself. If I purchased and received a product, then noticed another authorization in my bank account, I am sure I would be just as concerned. I apologize if this has inconvenienced you in any way, and I would be happy to look into this for you more.
    When ordering a product off BestBuy.com, typically you should see an initial authorization when you place the order for us to ensure there are sufficient funds. Then once the product ships, the authorization would become an actual charge to your method of payment. I looked into your order and confirmed the estimated arrival date of 12/05/2014, just as your email stated. It appears something may have been missed in updating the status of your order.
    I have already reached out to my support team to look into this further. I will likely provide you with any updates via private message. I appreciate you bringing this to my attention.
    Thanks for your loyalty!
    JD|Social Media Specialist | Best Buy® Corporate
     Private Message

  • TS1702 What do I do if I get charged twice for the same in-app purchase?

    I upgraded a level in a game and ended up getting charged twice for it. Who do I contact to resolve that? (Or am I just out the extra money?)

    Welcome to the Apple Support Communities
    Contact with App Store support > http://www.apple.com/support/itunes/contact

  • Can someone please tell me why when I order an Itunes app. , do I always get charged twice for the same thing.  It has happened on two different occasions.  Does it have anything to do with having 2 different ipods linked to the same account?

    Can someone please tell me why when  i order an app on my sons ipod, do I get charged twice for it?   When I tried do report a problem with the charge, it said that I can not get a refund on that item.   This is the second time this has happened to me.   Does it have anything to do with having more then one ipod linked to the same account?   Thanks for any help you can give me!!!

    It has nothing to do with have more than one device using that account.
    After you purchase it once, you redownload it on other devices by the following, not like purchasing a new app.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    If you really got charged twice for purchases the same app twice with the same account contact iTunes again by:
    Apple - Support - iTunes - Contact Us
    Make sure that they are really the same app first.

  • Why was i charged twice for one album

    why was i charged twice for one album

    Did you click 'buy' on it twice or re-download it via the main part of the store instead of the Purchased link/tab ?  You can contact iTunes support (these are user-to-user forums) via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT201303 Question - are you charged twice for one song??

    I purchase a song for my computer and then put in on my IPhone and was charged twice for the same song! Is that the normal way?? It doesn't seem right to have been charged twice for one song! Once purchase can't you put this song on Ipods and Iphones without Itunes charging for each one? Thanks

    Hi..
    No. You should not have been charged twice.
    Follow the instructions here >  How to report an issue with Your iTunes Store purchase
    If you don't see a credit to your account within 3 business days, use the email form to contact Apple here >  Apple - Support - iTunes Store - Contact Us
    Once purchase can't you put this song on Ipods and Iphones without Itunes charging for each one?
    Yes.

  • Charged twice for one song?

    I went to buy a song using iTunes, and after clicking 'Buy Song', I received a message about how the terms and conditions had changed. I agreed to that, and it then told me to try my download again, which I did, only to find out I'd been charged twice for one song!
    Is there any way I can get that extra 79p back and solve this problem?

    Welcome to AD!
    Contact iTs support from this page
    http://www.apple.com/support/itunes/store/browser/

  • TS1424 Does anyone have any problems being charged twice for same purchase?

    Anyone have any problems with being charged twice for same purchase?

    Hi Brittany31,
    Welcome to the Support Communities!
    The link below will help you with this:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933?viewlocale=en_US
    Hope this helps!
    - Judy

  • Why I had been charged twice for one application

    Why I had been charged twice for one application

    No one here has any idea.
    You need to contact iTunes customer support.

  • Charged twice for one item

    I purchased a product online from Best Buy earlier today and when I checked my bank account it told me that I was charged twice for it. I've searched the forum and noticed that I'm not the only one that this has happened to. I would sincerely appreciate any help in correcting this error.

    Hello BrandonRafol,
    Having gone through this myself in the past, I know how frustrating it can be. I apologize if this has tainted your opinion of Best Buy and our customer service. This is not at all the kind of experience we want for anyone choosing to bring us their business.
    When you create an order with us on BestBuy.com, you should normally see an initial authorization when the order is submitted to ensure sufficient funds are in the account. Then, upon Store Pickup or when your item ships, that authorization will then become an actual charge. However, I understand there were some instances of customers sharing your situation. I am glad to hear that you were able to get this rectified in a timely manner with the support of your financial institution.
    Thank you for bringing this to our attention. It has been documented here at the corporate level for review as we look to improve our overall customer experience. I genuinely hope you will continue to shop with us, in store or online, in the future. Please let me know if you have any other questions or concerns as I am here to help.
    Warmest regards,
    JD|Social Media Specialist | Best Buy® Corporate
     Private Message

  • TS1424 I have been charged twice for my purchase

    My visa was charged twice for a season of sopranos episodes
    Invoice number 534930012000014 $33.88 twice this is the second
    Time this has happened and I'm  scared to buy new
    Purchases as it will happen again. I want the second $33.88 returned
    Please and can you look into why this is happening
    As I have been a big user of purchasing iTunes music and
    TV series.
    Yours sincerely
    Michael

    In the US: 1-800-MY-APPLE.
    Elsewhere: Contact Apple for support and service
    Matt

  • Charged twice for one router,

    When i signed up to BT i had no idea what  lay ahead,i looked at the options they had to offer and went for the second one,
    £16-00 per month,that included the home hub 4 in the package,they had sent me the home hub 3,
    after seven phone calls to them they agreed that i should have received the hub 4 as advertised,
    they sent the new one out to me,then a few days later sent me a return delivery pack for the hub 3,
    all went fine until i looked at my account,they had charged me again for the new router,there was no mention of a
    delivery charge to be paid again,
    i am a new customer and i cant believe they have charged me twice for one router,they were at fault not me,
    any advice that would point me in the right direction would be very welcome,thanks, first post by the way.
    Solved!
    Go to Solution.

    Hi
    I am sorry to see you are having problems
    I suggest you contact live chat at this link they should be able to help you
    http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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